Fitness Evolution

Review: I was under the impression that my account was successfully canceled. I had received an email back confirming that my account was in fact in process of being canceled starting August 31, 2013. Upon checking, I see that it was in fact not canceled in their office and charges were still attempting to be made for over a year now. After talking to the customer service associate [redacted], I was told that this was not the right way to go about it. If this was not the correct way of going about things, why did I receive confirmation as if the cancellation even accepted?Desired Settlement: I would like a refund of all the money that was being charged to my account. Its ridiculous how much work has to be done in order to get out of a contract with this company. I feel scammed by not only the company as a whole, but the franchise in as well.

Business

Response:

I do apologize for any confusion however the cancellation procedure is clearly outlined. All termination request need to be submitted via certified mail or in club with a Manager. I can assure you that we are not misleading you or trying to take advantage of you. This is our policy regarding cancellation and it applies to all members. If you wish to cancel please follow the terms of your agreement and your membership will be cancelled.

Consumer

Response:

This is the only email I received from them confirming my cancellation with them. I was told that this was an email that was within their company but once again was not the way to go about this. My question is why would they tell me it was cancelled if this wasn't the right way to go about this?

Business

Response:

I do apologize for any confusion however the cancellation procedure is clearly outlined. This is our policy regarding cancellation and it applies to all members.

Review: I have a complaint about the enrolling practices of Fitness Evolution. One is required to initial something on their computer, so I ask for a copy of it. It's called an agreement. A copy is enclosed. By the time I understood it the post office was closed for a holiday weekend.

I'm 84 years old and this wasn't going to work for me. Their swimming pool was closed so I tried the hot tub. I turned the turner on for 15 mins. got in it was cold and dirty and only one jet was working. The nexxt day I had a rash on my chest so I called the manager [redacted]. He said the hot tub was closed. I told him no one told me and there was no sign. I told him I wanted my money back which I haven't received.

I signed up August 29, 2014 Friday a holiday weekend and sent in the required certified copy plus return receipt requested on September 3, 2014. The fact they require this costs more money.Desired Settlement: I would like all my money back ($22.32) plus a massage that was just a table ($10.00).

Business

Response:

We understand Ms. [redacted] frustrations. However, the 5 day buyers remorse is stated in Ms. [redacted] membership agreement. We have recently obtained a new pool service and the pool and hot tub were closed during the transition. Please see the attached membership agreement.

Business

Response:

We understand Ms. [redacted] frustrations. However, the 5 day buyers remorse is stated in Ms. [redacted] membership agreement. We have recently obtained a new pool service and the pool and hot tub were closed during the transition. Please see the attached membership agreement.

Consumer

Response:

I am rejecting this response because: I signed up on August 29th and gave cancellation notice on the 1st of September which is still within the 5 day buyers remorse.

Consumer

Response:

I am rejecting this response because: I signed up on August 29th and gave cancellation notice on the 1st of September which is still within the 5 day buyers remorse.

Business

Response:

Per the agreement we are unable to issue any refunds, please see below.

4. You, the buyer may cancel this Agreement at any time prior to midnight of the fifth business day, after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are cancelling this Agreement, or words of similar effect. Such notice shall be sent to Your Home Club (Above). We reserve the right to retain up to $69 per person for handling of paper work.

Business

Response:

Per the agreement we are unable to issue any refunds, please see below.

4. You, the buyer may cancel this Agreement at any time prior to midnight of the fifth business day, after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are cancelling this Agreement, or words of similar effect. Such notice shall be sent to Your Home Club (Above). We reserve the right to retain up to $69 per person for handling of paper work.

Review: my husband and I relocated to Northern California for a job after retiring from the United States Air Force. We decided to join a month to month gym called Fitness Evolution. We signed a contract and started to use their facilities. After finding out that the customer service was horrible, childcare probably wouldn't pass state laws, and the gym equipment was out to date and never working; we decided to cancel.

I contacted Fitness Evolution corporate (who you can only contact through email) to ask how I could cancel our accounts. They stated that I would have to go into the branch when a manager was available or send in a certified letter. I tried to make an appointment with a manager but there was not one available for at least a month. I then sent in a certified letter that was signed for on October 2, 2013. I called three times to contact the manager, [redacted] to see if my letters were received. I never received a call back. Instead I incurred two rather large charges to my bank account on November 5. I called Fitness Evolution to ask what they were and speak with [redacted]. After calling 3 times with no explanation, I contacted corporate through email. I emailed them twice before they returned any correspondence.

Corporate stated that the charges were in fact correct but could not send me a breakdown. My bank had already decided to label the charges as fraud and cancelled them.

My husband went into the location to pay the fee to the manager [redacted] After ignoring my husband she told him that I would have to call. I called and she put me on hold. While on hold, she proceeded to mess around on the computer and with other employees all while my husband was sitting in front of her. After 8 minutes of being on hold, she had an attitude and told me I was wrong and would need to pay.

I have had multiple back and forth emails with corporate telling me that I have to pay a decline fee even though over a period of 10 days (after charges were put on my account) of trying to communicate with them and the local branch, It was my fault.

Myself nor my husband have never been treated so poorly. Maybe it is because we have been around other military members and they respect one another. I am not sure but this company cannot go on lying to their members then adding crazy fees that they will not explain. On top of all of that, the customer service, especially by [redacted] is absolutely disgusting.

Business

Response:

Initial Business Response

We have been in direct contact via email with Ms. [redacted] regarding both memberships. Ms. [redacted] was provided with her signed membership agreement that clearly states the termination policies and procedures. Ms. [redacted] revoked authorization for the last month dues causing a decline fee for both memberships. All charges are valid per both members signed agreements.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I had been in direct contact only after I was ignored by the branch manager and corporate. The agreement did not in anyway reflect a month to month contract like I was promised. Horrible experience as well as horrible customer service.

Final Business Response

Our corporate office has responded to all of Ms. Brennas concerns within 48-72 hours of receiving her email inquiry. All terms and conditions of membership are clearly stated on Ms. [redacted] signed membership agreement which she was provided with via email at time of signing.

Review: They can sign me up/take my money in 10 mins, but when I want out, it's nearly impossible to accomplish.

I don't understand why when I signed up at this place in and out of there in minutes. But, now that I want to cancel I either have to make "an appointment" with the manager (who NEVER seems to be available) or send them a certified letter stating so. This is absolutely ridiculous! I know what they're up to... they want to make it as difficult as possible to cancel my membership. Standing in line at the post office is something NOBODY wants to do, and the only appointments they ever have are WEEKS away so that they can charge you for ANOTHER month. I don't understand why the people who signed me up, can't just as easily cancel my membership. Desired Settlement: I want OUT, just as easily as I got in... nothing more, nothing less. Is that soooo hard?!

Business

Response:

Initial Business Response

Mr. [redacted],

I understand your frustration but the cancellation procedure is outlined clearly in your membership agreement. Please either schedule and appointment with the manager of your location or mail the certified letter. Once received your membership will cancel. Thank you

Review: At the time of signing up for membership I was unable to provide a checking and routing number for billing so I was told if I did not provide this information within 30 days my account would be closed and I would have to re-join and pay starting fees again, I did not use the facility more than 3 times and decided it was not for me and called to discuss this matter and was told again that if I had not given my checking account number my membership would be canceled, this was in January of 2015 then 7/20/15 I receive a call from a collection agency stating I have a balance owed of $120 I called the local office here in Fresno Ca to resolve this issue and was told to email customer service which I did the same day I have not recieved a response so I called the local gym again to speak with a manager who I was told was on break but heard my complaint through the employee who answered the phone, he relayed a message from her that if I did not come in to pay off the amount due that they would not close my membership and I would continue to be charged monthly until I do. I do not agree with their decision and the way they are handling the situation and would like some assistance in resolving and or exposing their business practices. Thank you in advanceDesired Settlement: I would like for the membership and amount they claim owed to be canceled and closed, and to be sure that this does not reflect my credit report in a negative way.

Business

Response:

Hello,The Member was contacted by Fitness Evolution and was made aware of the balance and informed to please update ach.The member never requested any cancellation. Per the signed membership agreement with the club,a 30 day notice by certified mail is required. All charges are valid, however, Fitness Evolution is willing to settle with the Member for$64.31.

Consumer

Response:

I am rejecting this response because: I was informed verbally by the person who enrolled me as a member that if a checking account number was not provided by the next billing cycle my membership would be automatically canceled and I would lose my initial start up fee and have start all over. I called the gym about 3 weeks after I started and told them I no longer would use their facility and that I wanted to confirm what I was told about cancelation without checking account number they said that was correct and so after being told this twice now I accepted this information and felt no need to look into this matter any further, as to their response that I was informed about the amount due the only reason I was aware of the amount is because I called to find out why a collection agency was attempting to collect a debt, I never received mail.email or txt about an outstanding bill had I been informed in a timely matter and given the chance to resolve this myself I would have but for them to allow an account to accumulate for over 6 months will no attemps to contact me seems very unreasonable and for these reasons do not accept their response or amount that they are asking to settle.

Review: I transferred my gym membership to the Fitness evolution @ Claremont Ave in Stockton,Ca. I went for about 4 months. For location reasons I needed to close my bank accounts from the city I previously lived. In doing so the debit card that was on file @ the gym also was closed. Because of financial reasons I was facing at the time I was no longer able to keep the membership open. To satisfy the closure of this account, I submitted my payment in cash paid in full! and stated I was no longer able to utilize the facility due to personal reasons. A year and six months later I receive a phone call, today 7/7/15, that I owe $608.00. I went to the gym immediately and spoke to the manager. She stated you don't owe that amount you only owe us $408.00. Wrong again! I owe fitness evolution nothing! In all this time I received no calls, emails, or any correspondence to my address on file. Honestly, this is beyond frustrating and poses a hardship on my life. It has been turned over to collections for 2 months now without any of my recollection of knowing the damage its doing to my credit that I've worked so hard on keeping in good standing. How does companies get away with this? Really its disgusting.Desired Settlement: I owe no dollar amount to this business. I need fitness evolution to resolve this matter with the collection agency in behalf of restoring my credit.

Business

Response:

The member came into the club back in May of 2014 and mentioned she was closing her checking account and she would come up with another method of payment. The club has never received a cancellation notice, or has the staff made any notes that she wanted to cancel. Member was sent an email in March 2015 alerting her to the balance still due on her account. The club never received updated billing information or method of payment.

Consumer

Response:

I am rejecting this response because: As I previously stated, I had paid my last full payment in cash. There was no roll over balance owed. I had no other financial means at that time to keep the membership open. I had declared that at that time. I have nothing to do with what any of fitness evolution staff members enter into their notes. I didn't know this was part of the members responsibility. It was clear enough at that time for me that the account was closed. Why would this business wait a year later to contact its member and say by the way "you owe"? On an account that no longer existed...

Review: Joined 10/10/15. Debit $29 10/12/15. Cancelled 10/12/15. Debit $9.99 10/16/15. V/m to acctg 11/30/15. 0 response. Email 11/30/15. 0 response.

Joined 10/10/15. Debit $29 on 10/12/15. Cancelled 10/12/15 (2 days later). Told refund in 30 days. Debit $9.99 10/16/15. Paperwork indicated billing to start 11/15/15. Went to location ([redacted].) 11/30/15 to inquire refund. Given phone # & email adr to inquire refund ([redacted] area code). Left v/m. 0 response. Email same day. 0 response. Call 12/3/15. Got recording, didn't leave v/m. Looked up corp. adr. 0 on Inet. Want $38.99 refund. Think [redacted] signed me up. Eddie Orta cancelled for me. Member #[redacted]. Pymt via my G1 checking. 0 debit taken in November (that is a plus). How can $ be debited immediately but refund cannot. Not supposed to take 1st debit until Nov. but was taken 4 days after cancel. Been 53 days since cancel.Desired Settlement: Refund in amount of $38.99. Immediately.

Business

Response:

Our corporate office will contact the member directly in order to issue the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they do indeed contact me and refund the amount of $38.99 either automatically to my bank account of which the amount was deducted from or by a check mailed directly to my home address . I left my home number on one previous occasion with no call back. The information should be on the paperwork originally filled out. If I do not receive a phone call either in person or a message on my home voice mail from the business (Fitness Evolution) within five (5) business days; I will again make a complaint with Revdex.com. Thank you.

Review: I was never notified I was late on payments, payments were to be taken out directly from credit card. I only found out I was late after I was notified from a collection agency that my account was in collections. No one from the gym notified me. I contacted the gym and told them I would pay collection agency. After I payed the collection agency, a week later there was an addition charge from fitness evolution, for the same amount that was in collections. I've call numerous times, and told a different story each time, that they have to wait for collections to call them, or that headquarters will contact me. no one has called or emailed, or anything.Desired Settlement: the amount of $234.95 that was double charged.

Business

Response:

Please provide us with the proof of the both payment drafted so this may be reviewed.

Review: When I first signed up for the membership I provided my banking information and a few months later I received a text stating my account was past due. So I called and gave my banking information again. A month later, I got another text saying it was past due. So I went into the fig garden loop location in August of 2014 and spoke with a guy who said that I should go home and email my banking info (I had forgotten my account info) and he would update it. I completed the required cancellation interview at this time. He also said that for all my trouble he would let me go to the gym for free until November 2014. I told him at the time that I would still cancel in November and he said that was fine. All this time, I paid every fee and payment until August 2014. The guy never emailed me about updating my bank info (and at this point my membership was free until November) so I called the fig garden location repeatedly and they always said he was out but would call back later. Nobody EVER calls me back from that location. So on November 3rd I called to cancel as I said I would and the lady who answered said that the manager would call me back to cancel so a few days later I still had no answer and I called AGAIN and told the lady on the phone to cancel my membership NOW and because of all the trouble and bad business practices, I requested that all the fees be reversed. The woman said only corporate could do that and they would call me. Corporate never called. So I let it go, content with the fact that my account was closed. Today (7/1/15) I get a COLLECTIONS call saying I owe fees and membership payments back to August 2014. What?!?! Not only have I requested several cancellations but I never received a call, text, email, or letter stating that I owed anything or else I would have resolved this way sooner. There is no corporate number. Only email. And I emailed them two days ago with no response. This company's business practices are DISGUSTING.Desired Settlement: I want the fees and membership dues reversed back to August 2014 and I want the collections calls to stop and my credit to be unaffected by payments going to collections. I was supposed to have free membership from August 2014- November 2014 and I requested cancellation in Novemver and the girl on the phone said it was done. I have received no mail or correspondence regarding the account to have any reason to believe I was still being charged.

Business

Response:

Fitness Evolution has removed the member from collections and the balance that was showing on her account has been cleared. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I had a month to month gym membership and was notified upon joining that if I were to cancel I was to inform the gym at 30 days prior.I decided that I no longer wanted to have the gym membership and I contacted the facility and was schedule an "appointment with the manager" as it was explained that he was the only one with the authority to cancel memberships.At this appointment I was informed of the dollar amount I was to pay being both past and present monies to be able to cancel. I then paid the requested dollar amount and was asked to sign on a dotted line on their computer system. After signing I then asked the manager "Ok my membership is cancelled and I will no longer be charged or billed from this day forth" and he replied that "yes my membership was cancelled".The following month my bank account was charged for a monthly dues which put my account into a negative balance in which I was charged a $45.00 overdraft free which ultimately made me have to close the account. Nothing further was received and or noted from this gym. Several weeks later one of my good friends who joined with me started to have the same issues as I personally went into the gym with her, and again the manager informed her of the exact same information I was given but she had been being charged dues for an extra 6 months after supposedly being cancelled, she then asked for a corporate contact number in which she was replied "I have no contact number I can give out but here is an email you can contact in regards to your complaint". This email turned out to only be a customer support email and not the "Corporate email" that was requested.Then yesterday 7/16/2014 I received a collection notice in the mail from guess who, Fitness Evolution! When I contacted the collection agency to dispute the notice I was informed that supposedly Fitness Evolutions required a "written notice, payment of that months and the next months dues and a $90.00 membership cancellation fee" in order to cancel a membership.Desired Settlement: I would like this collection dropped and monies that were taken from me plus this collection amount of $94.00 forwarded to me but if the money is to much to ask for just the collection to be dropped.

Business

Response:

We understand Mr. [redacted] frustrations. Unfortunately, at the time Mr. [redacted] requested to terminate his account was past due. We attempted to contact Mr. [redacted] on 4/30/14 via email regarding his denied termination with no response or payment. We have continued to email and mail monthly statement to the contact information Mr. [redacted] provided again with no response or payment. Moving forward Mr. [redacted] will need to contact PBC of Maryland to make payment of his collection balance ###-###-####.

Consumer

Response:

I am rejecting this response because: I was never contacted by email, I never received any correspondence via mail and like I said I paid the past due amount plus at time of requested termination per manager!!! I will not pay any monies whatsoever!

Business

Response:

We have attached a copy of the denied termination email that was sent to Mr. [redacted] on 4/30/14 we have blacked out other members personal email for privacy reasons. We did our part in attempting to contact Mr. [redacted] deeming the balance valid and owed.

Consumer

Response:

I am rejecting this response because: For the third time now, I paid monies owed and the next months dues per the MANAGER!!! And again as I left I specifically asked him "if my membership was cancelled and if I would be charged any more monthly dues?" I was replied to " no you will not be charged again as you paid monies owed before the date required!" Therefore I believe it is their managers fault for not only giving out FALSE information and that I did pay ALL monies owed that again my membership should have been cancelled as I was informed!! I'll hire an attorney if necessary and take necessary steps for this to be resolved of wrong doing and lying! I also found an entire page on Google about how Fitness Evolution has robbed and cheated customers dating back to 2007

Review: I am being unfairly targeting by the employees of this business. There is a clear distinction against me that I can not seem to figure out nor get an answer from management. I believe it is because of my group, class, or category to which I am perceived. I was harassed on multiple occasions in which I have documented and accused of actions that were completely inaccurate. On Monday October 12 I was humiliated by staff and bullied by staff when trying to explain myself after being accused of using a trainer in there facility. I have Never done so, nor ever plan too and I was told that I can not work out with a friend nor can a friend show me ways to work out. I am clearly overweight and do not fit the cookie cutter profile the club desires, but the barrier the staff AND management has put in front of my husband and I is unbelievable.

Product_Or_Service: gym membership

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like a 100% refund.

Business

Response:

The member has spoken with the corporate office. The notes on the account show that the guest was confronted by management after multiple visits freelance training members. He was reminded of the policy and both continued with their workout. If the member feels uncomfortable, we can cancel the membership with no further charges.

Consumer

Response:

I am rejecting this response because: These people are not telling the truth. They are clearly covering up there mistake by making up outrageous allegations that are far from the truth. I have requested to speak to corporate on multiple occasions, asked to meet in person to make sure that who staff are saying my friend is a trainer is the right person, and I have yet to get a response. I get pushed in circles in hopes that I will give up. It is IMPOSSIBLE to get any phone numbers to Corporate from this business making it very hard to resolve anything! I asked that my wife gets her refund for her pre paid members for the year and I get my membership cancelled without having to go to the gym in person, or get a motorized letter, or any other obstacle this company makes you go through to leave. I have been though enough at this point and if they can make that happen I will refrain from further interaction with this company. My wife's membership is under her phone number in which I previously provided- [redacted] . Mine is under [redacted]. My wife's Check can be made out to her -[redacted]Thank you in advance,[redacted]

Consumer

Response:

I am rejecting this response because: I have reviewed the response made by the business in reference to my

concern, and find that this resolution is satisfactory to me but not

fully what I asked for. I want a refund for my wife AND I. Here is the

contact information for the corporate office my wife has spoken too in

regards to BOTH of our refunds_ attached are emails as well as documentation of trying to work this out without the Revdex.com, but you can see how difficult it is.Customer Support

SpecialistFitness Evolution[redacted]This

representative has also spoken with my wife in regards to the refund and

requested to speak to her management who we have yet to hear from. I

am currently working on retrieving phone records as well. Thank You

Business

Response:

The member is still using the facility. I have attached his usage report. A refund will not be issued due to the fact the member is still using the club. If he

would like to take our offer, we can terminate his membership.

Review: On June 8th, 2015 I signed up for personal training sessions and paid my 1st payment of $352. I never was able to complete a training session due to my back and shoulders. On July 6th, I obtained a letter from my physician stating I can no longer do the sessions due to the strain on the body and upcoming surgery I'm going to now have and was told to mail a copy of the letter in order to cancel; I e-mailed the letter that day and July 8th, I mailed a certified letter as well as hand delivered a copy with note to please call me; never received a response. They also deducted another $352 from my account that day. July 16th, I went back and asked to speak with the manager [redacted] which she wasn't there and asked the front desk to cancel the sessions and to note my account and have her call me; never received a call back. August 6th, another $352 was deducted from my account. August 7th & 11th, I called again and left messages as well as emailed customer support twice and never received a response. I have all documentation showing every e mail I have sent, the certified letter that was mailed and hand delivered and the contract showing I've done everything as stated in order to get refunded and not one person from Fitness Evolution has returned a phone call or an e mail.

Product_Or_Service: Personal Training Sessions

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a phone call stating when my refund of $1056 will be returned and would also like it in writing from them.

Business

Response:

Hello,We are sorry, but we do not have any letter of cancellation and/or physician letter. Can you please forward this information directly to [redacted] and we will look into it further.Thank you.

Consumer

Response:

I am rejecting this response because: I cannot lift my shoulders let alone bend properly and it does not make sense to pay a trainer over $1,000.00 when I cannot perform the activities. As you can see on my account I have not checked in to the gym to even walk on a treadmill due to my back and shoulders. I will have my physician write a new letter. Can you please tell me specifically what an acceptable letter would need to include to receive a refund? as I do not want to have to keep going back and forth. Thank you.

Business

Response:

The doctor's note would need to state that member is completely unable to perform any physical activity indefinitely. The provided note does not state that. All of the charges are valid.

Review: I have been overcharged twice and have not been allowed to cancel on 3 occasions.

I was overcharged in January $25.00 was charged 21.95 because of non sufficient funds. I verified with Bank of America that this is inaccurate and that the charge was NOT presented and returned, it was paid because my account had the funds to cover. I was given two free months, April and May, and was charged again in May 21.95. I asked on 3 occasions to cancel in person, the last being May 2, 2013. I was told by the staff that I could not call the main office because the phones were disconnected, I was given an email, [redacted]@yahoo.com. I tried to locate a number online and could not find one. I stated numerous times to the employee that I wanted to cancel and was refused, he said I had to come back in an sign documents. I asked for the documents and he said I could not get them from him. He said I could come in the morning and speak to a manager, but that she might be out sick. I contacted my bank to stop all charges and filed a claim for the additional charge in Jan as well as the fee in May. I am not on ANY contract with this organization, I agreed to a month to month membership, and should I want to cancel I was told it would be no problem. They are not only taking money out of my account I did not authorize, they are refusing to cancel. Desired Settlement: I want my money back, everything spent between January and May. This is not a reputable business and they are operating under false pretenses. I had just moved back to the area and was looking for a new gym, I was unaware it was a scam. I was told I could cancel. The total

I have paid between January and May is 142.80.

Business

Response:

Business' Initial Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, everything that Ms. [redacted] has been charged is valid per her signed agreement. The proper policies and procedures for termination are stated on Ms. [redacted] signed membership agreement in which Ms. [redacted] received at the time of signing. If Ms. [redacted] has any further questions or concerns regarding her membership she may contact the corporate office via email at [redacted]@fitnessevolution.com.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

When I signed the membership agreement for a month-to-month membership I was informed that my membership could be terminated at any time by me. I have asked on THREE occasions to terminate my membership. I did so in-person at the club, each time I was told something different. Last time it was that I need to meet with a manager and one was not available, and would likely be out sick for a few days. I NEVER agreed to a contract and I am being treated as though I signed one. I was told when I signed up that cancelling would be no problem, I made sure of this because I was anticipating moving to Nevada. I should owe nothing further as I am only on a month-to-month payment plan and I have stated clearly both in-person and through the Better Business website that I am wanting to cancel. upon asking to cancel in person, I was given a yahoo email address and advised the corporate number was disconnected when I asked to speak with the Corporate office to cancel on my third attempt. Because the business, Fitness Evolution - not even the company I signed up with - has not allowed me to cancel as they stated I would be able to they have not maintained the agreement. You may or may not have a termination request because at the club level they are not assisting me, as I have clearly stated in this complaint numerous times. Negligence on the part of the organization is not grounds for falsely charging a consumer. Additionally, my membership for April and May was supposed to have been free because two people signed up as a referral. April was free and in May I received a charge which was not correct. Regardless I am not paying anything further as I have made multiple good faith attempts to cancel. Bad business practices do not entitle any company to continue to charge consumers and I am no longer responsible for this membership due to the negligence of the Company, Fitness Evolution. My final attempt to cancel was an appointment with the manager, Sophia, in which I called the day of to confirm and was informed she was not there and they had no idea when she would be. Again, just because cancelling has been made extremely difficult, it does not entitle the organization to fraudulently charge me when I have been prohibited from cancelling. I am happy to sign any form necessary to cancel but I have spent quite enough time attempting to cancel at the club and yet the issue persists. Feel free to send me any forms you need to, but my membership will be terminated.

Business' Final Response

The proper termination process must be followed per the signed membership agreement. We provided Ms. [redacted] with a copy of her membership via email at time of signing please review for full details on how to properly terminate the month to month membership. If Ms. [redacted] has any further questions or concerns feel free to contact us via email [redacted]@fitnessevolution.com.

Review: I attempted a cancellation on March 7, 2014. I went into the facility, and was told to send via mail, and I did, and I am still getting billed.My name is [redacted], and I am still "technically" a member of Fitness Evolution even though I sent my cancellation request on March 7, 2014. I was an active member at the Modesto (Dale Road) facility. I have been tirelessly trying to get my cancellation taken care of and I have been communicating with Jason, one of the fitness managers, at the Modesto Facility. On March 7th, I went into the gym with my cancellation letter in hand, and I told the front desk representative that I was wanting to cancel my membership, because I am going in the credential program and would mostly be in Turlock, CA. They did not tell me that I had the option to cancel with a manager, all I was told was to send it to the facility in the mail. I was never told that I needed to request a read receipt when I sent this letter from the UPS store. I knew that there would be a 30 day carryover charge for my membership as stated when I signed up for Fitness Evolution to begin with, but then I knew something was wrong when I was charged for the month of May. I immediately contacted my bank, Wells Fargo, and they put a stop payment on this monthly charge because I knew I had cancelled my membership. I was just contacted by Jason today after he e-mailed you, and he said that you were not going to waive anything and I intact would have to owe 70 dollars to you, when I haven't used the gym since March 6th, which can be proved. I am a very active member of this community, not only am I a substitute teacher for many districts, a past Zumba instructor and dance instructor, and have lived here for the entirety of my life, but I have recommended many people to your gym, and have had many people sign up because of me. The way that I have been treated as one of your customers these past few weeks has been extremely disappointing, and I will not hesitate to tell those around me how I was treated. I have been reasonable through this entire process, but I am now completely frustrated. I really hope that someone will get back to me, and that some of this mess can be resolved.Desired Settlement: I want the gym to recognize that I cancelled on March 7, 2014, to waive the statement charge and any existing unnecessary charges on my account. My bank, Wells Fargo, has already issued a stop payment. I want to be free of the penalty charges that the gym is trying to make me pay, as well as an official cancellation. I am not requesting a refund, because my bank already did for the gym charge for the month of May that shouldn't have occurred.

Consumer

Response:

My name is [redacted], and yesterday I filed a complaint against Fitnesd Evolution over a contract issue. The issue was finally resolved today, and I want to revoke the complaint that I filed. The complaint number is #[redacted]. One of the regional managers took care of everything this morning. Thank you for your time.

Review: I'm writing with complaint about illegal use of my credit card information.On Dec 2, 2014 4:55 PM, "[redacted] wrote:I went into the location to cancel on 10.29.14. I was informed by your representatives that a final payment was to be made to my account and my services would be terminated. The rep informed me that there is a complimentary appointment that is given to all members for cancellation so that if there is something the club could do to reconcile and keep me as a customer it would be the chance to speak directly with a manager, but although scheduled it would be optional to attend. They booked the appointment for nov.10 th I informed the rep that I work in sf and would not be attendance they kept the time as tentative incase I changed my mind. Moving forward, I didn't attend the appointment. I then see now my account has again been charged. When contacting the Antioch location again, I was instructed that the rep was unknowable and corporate would need to be contacted for my refund and proper cancellation. The rep contacted me back indicating that corporate would call me directly within the next hour. I have now continued to wait for 3 hours with no response. I contacted Antioch for another time, they informed me she would send another message over to corporate and call me back with a time. I would like to speak with someone about the negligence to my account by your company asap. This really feels like a scam and I will be moving forward with legal advice as next steps should this not be resolved asap. My contact number is ###-###-#### my name is [redacted]. Attached is my payment confirmation .I called again on December 3rd regarding no followups return call the customer service representative denise was very rude indicating that nothing could be done she would tell her supervisor. Meanwhile my credit card information continues to be misusedDesired Settlement: DesiredSettlementID: Refund

I would like them to be fined and to be refunded

Business

Response:

At this time we are unable to issue a refund as the membership was not been properly terminated in October 2014. In order to terminate any memberships there is a 30 day written request that needs to be provided and the member must either go in club and meet with a Manager to sign the termination request or by sending in a certified letter to the facility. The membership is set to terminate December 31st 2014 and there will be no further charges charged to your account. Please note if the payments are returned for any reason included but not limited to charge backs, insufficient funds, etc. the account will remain active as we are unable to terminate memberships if the account is not in a good financial standing.

Review: I joined the gym on 3/7. I was double charged on my ccard. They keep promising refund and I have not received it. I gave them a copy of my statement.

March 7, 2014 joined gym and double charged $199 on my Visa card.They asked that I bring in a copy of the statement of which I did 2x. Once in June and they said I should get a refund within 60-90 days and nothing and 1x in september.

They keep promising.

Phone number to the [redacted] location where I paid is ###-###-####. Apparently they do this quite a bit. The regional manager's name is [redacted] and I spoke with her last a couple weeks ago and she said she would look in to it and get back to me and has not.

There is no corporate number to call either.

Hopefully you can get my money back! and thank you!Desired Settlement: I would like my credit card credited for $199.

or any form of refund would be fine asap!

This is ridiculous!

Business

Response:

I do apologize for the delayed response from our Management. If you could please give me a call at ###-###-#### and I would be able to assist you in getting a refund for the duplicate transaction.

Fitness Evolution.
I canceled my member ship back in January 2015 after recovering from HART surgery in December 2014. The Managers at that time were Rebecca and Claudia who were good managers. I noticed I was having some medical issues and suspended my account to address my issues. Once I recovered from hart surgery I went back down in January to Rebecca to canceled my account and closed me out. I paid my remaining balance and thought I was done. I noticed money was still being pulled out of my account and she said she would take care of that. I continue to have medical issues that took my full attention. Around June / July I started receiving calls from a number 888-479-4384 I did not recognize. They were very vague as to who they were. When I called I finally got one of them to say they were with SWIFT billing and I owed them money. Now I really thought they were a scam because I did not owe anybody money. September 1 ,2015 I saw on the new KGO 7 on your side Michael F[redacted] broadcast. FITNESS CLUB CHANGES POLICY FOLLOWING 7 ON YOUR SIDE INVESTIGATION . I then google SWIFT collection and saw they work for Fitness Evolution. I called SWIFT and asked them what was the problem. They advised me that Fitness Evolution canceled me and now is requesting I pay $322.05. I then went down to the Antioch gym at 1300 Verne Roberts Cir, Antioch, CA 94509. I spoke with Kevin. He advised me that my membership was canceled and that the person Rebecca who canceled my account back in January did not do it correctly and she no longer works for the company. So Fitness Evolution continue to bill me from February through June and then noticed I never returned so at that point they canceled me. Kevin advised to pay 70% of my outstanding bill which I did by check and he had me sign my initials on IPAD. He also advised me he sent an email to corporate office advising them to remove me from SWIFT collection list. I continue to receive collections calls from SWIFT Geno V[redacted] who posted none payment on my credit report which was just wrong. Geno V[redacted] said pay the $322.05 and we will remove from your credit report. So I did on 9/19 2015. He also said he never received a call from Fitness Evolution to remove me . Now I have been down to the gym and spoken with two Mangers Richie and Karrisa Operations manager and both said I should not have paid SWIFT. As of today 10/19/20 I a have not received a call from Fitness Evolution corp office. However I did receive a call from SWIFT saying Fitness Evolution has a class action law suit against them that I would like to be apart of for being gouged and missed treated. I will search the net for find the Law office who is doing this and join.

Review: Today, I received a notice from a collection agency on behalf of Fitness Evolution, stating that they were attempting to collect a debt of $109.95.Fitness Evolution advertises on their website and in their storefront locations a monthly gym membership price of $9.99 a month with no contract. In January of 2014, I signed up for the basic $9.99 a month membership, with the understanding that my dues would be taken out of my bank account on the 10th of each month until I cancelled my membership. I was informed that I would need to give the company 30 days notice in order to cancel my membership. In April of 2014, I contacted the Fitness Evolution branch directly to cancel my membership and was told that they would be deducting my final payment of $9.99 on May 10th, 2014. I have statements from my banking institution that show that Fitness Evolution was collecting $9.99 a month from my bank account between January to May, 2014. I have not used the facility since my gym membership was cancelled, which can be validated by the company, as they would have had to swipe my membership card each time I used their facilities. I have never been contacted by anyone representing themselves as an employee of Fitness Evolution stating that I had a balance due. I was advised by several past customers of Fitness Evolution to place a stop payment on my account so they could not continue to pull money from my account monthly. Clearly, based on the notice of collection, this establishment was attempting to collect monthly dues after I cancelled my membership, which is illegal. Furthermore, dues at a rate of $9.99 a month x 5 months (June through Oct) does not equal the amount of $109.95.This business needs to be investigated for false advertisement and poor collection practices. Again, I was never notified by this establishment of any past due amount they felt I owed. Instead, they sent me straight to collections, which is showing a negative reflection on my perfect credit score.

Product_Or_Service: Gym Membership

Account_Number: No ContractDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Fitness Evolution to contact the collection agency and remove this bad debt from my credit. I have written a formal letter to the collection agency disputing the notice as well. I have a credit rating of over 840 and this is tarnishing my perfect credit score, which I have worked very hard to maintain by paying my bills on time. I am appalled that this company would turn over my account to a collection agency without first notifyi

Business

Response:

We understand Ms. [redacted]s frustrations. Unfortunately, we do not have record of receiving a certified letter request to terminate her account. Please provide a copy of the certified letter receipt for further review. Our records indicate that Ms. [redacted]s billing date is on the 1st of each month. Per the agreements 30 day notice if the notice was submitted after 4/1/14 the termination request would have been denied per the stopped payment on the May dues. We have attached the transaction history for your review. If Ms. [redacted] is unable to provide the certified letter proof the balance will be deemed valid and owed. Ms. [redacted] will need to make payment on the collections balance.

Consumer

Response:

I am rejecting this response because:I was not informed that a certified letter was required in order to cancel my membership, for which I had no contract for. I am requesting a copy of the agreement that I signed in which this requirement is outlined. In addition, the company needs to ensure that all of their employees are aware of this requirement so that when someone calls to cancel their membership that they can inform the member at that time that they need to submit their cancellation request by certified mail.

I am saddened to think that this business considers the practice of sending a customer's account to collections immediately an acceptable practice. Had the company contacted me prior to sending my account to collections, we could have had a conversation at that time and I could have been notified of what they needed from me in order to cancel my membership. I would have sent the company a certified letter that day and paid any outstanding costs at that time. Instead, I am now forced to spend hours writing letters to multiple agencies in order to get this issue resolved. I hope that this company will consider changing this practice and contact their customers at least one time prior to sending their accounts to collections. A simple phone call could have resolved this entire matter.

Business

Response:

Please see the attached agreement.

Review: In mid June 2015 I signed up for a membership online. About a month later (Mid-July) I go in to take a look at the facility. The trainer that gave me the tour talked about personal training. He kept walking away to talk on the phone and would come back to say he called him manager to get "approval" of a great deal. I told him I couldn't do it without thinking about it. I told him I was leaving for vacation. He was calling after I left and pressured me to buy sessions and I had to go in now and not wait for me to get back from vacation. I was hesitant but did it and it didn't sit well with me. Another month later, I call in and talked to the training manager and said "I felt really uncomfortable with the person who sold me the sessions" and I was considering going in but refused to work with this person. They said that person was no longer with Fitness Evolution for that exact reason. I never went back into the facility again. The only time was for my tour. I finally decided to cancel since they had to value to me. The manager [redacted]) came over to help with my cancellation and he was extremely unprofessional leaning over the counter propping himself up against the counter with his elbows the whole time. When I said I never been once to work out he said "yes, in August". That was untrue and the must have allowed someone to check in under me because I have NEVER stepped foot in the there since that unpleasant encounter when I bought the sessions. He said "well if you don't use it, you lose it". That was his ONLY option for me. He didn't care about losing a member. All I asked was for a refund from the sessions. Fast forward 1.5 months later and after several calls and emails to people at "corporate" I finally got a called yesterday from [redacted] who didn't apologize for all my troubles but said I was not getting a refund. This is how they run a business. Its all about the money and zero customer service. A happy customer tells 10 people, an unhappy one tells 50. TACKY!!Desired Settlement: I want a refund of my $165.00 I paid.

Business

Response:

[redacted]

The member was informed by the corporate office in January that it was past her 5 day right to cancel. The member spoke with Wendy who also referred her to Heleneh from the PT department. If member can provide proof of her request to cancel within the 5 day grace period, the company can issue a refund.

Consumer

Response:

I am rejecting this response because: I have no proof of this and I have been very understanding but they need to take some responsibility for their actions as well. It took almost 2 months to get the details. I have been trying to call and leave messages and emailed. No one returns calls. The trainer who sold me the sessions was fired for the same reason I didn't want them to begin with. I was completely pressured into this and was so angry that he made me return before I left on vacation. How would I have cancelled when I was not even in town to begin with. They were my best friend when they wanted my money but I ask for a refund and they don't return calls. The customer service I have received is terrible. They have not even offered a compromise or try to help in any way or apologize for the person who sold me the session.

Business

Response:

Hello,

The 5 day right to cancel is in the membership agreement. It states:

"5-DAY RIGHT TO CANCEL: You, the Client, may cancel this Agreement at any time prior to midnight of the fifth business day (or subject to additional terms on the reverse side of this contract) of the health studio where the training services are provided after the later of (i) the date of this Agreement, or (ii) the date Fitness Evolution services are available to the Client; excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the Client, are canceling this Agreement, or words of similar effect. The notice shall be sent to your home facility address. We reserve the right to retain up to $69 per person for handling of paper work."

Review: Back in Nov/Dec 2013 we started the sign-up process at Fitness Evolution. about halfway through the janitor plugged in a vacuum in the same curcuit as their computer, turned it on, and boom the whole computer shut off. Rep told us we would have to come back and start sign up all over again. We never made it back...couple months go by and we get an email that we owe over $150.?! Wait, What!! We contacted gym only to find out that we infact did get signed up but that they didnt have our bank account info. There are late payment fees, gym fees etc. Not only did we get signed up but my wife ([redacted]) and I were both signed up on different accounts! We supposedly both chose the premium membership and they added our 2 kids to my wifes membership which we declined to do during the first half of the sign up process before the computer went down. My wife and I are very busy having a full time job each, 2 kids and running a business on the side as well. We started calling the gym to find out what happened and why we werent notified that we indeed got signed up. No good answer. Called back a couple weeks later and talked to another gym employee and they had no information except that their system says we owe over $100 each now. Called the Manager, [redacted], and explained the problem. He offered to find out what was going on but failed to call me back. Several phone calls later sometimes getting [redacted] sometimes not and several laim responses later I emailed their "corporate office". No response!! I am about 12 phone calls in and months down the road at this point and have yet to receive one phone call back from the Manager or anyone else. I am also 3 emails into contacting their corporate office with absolutely NO RESPONSE WHATSOEVER!!!! WE DO NOT NOR SHOULD NOT OWE ANYTHING. WE HAVE NEVER ONCE USED THEIR GYM WITH OUR SO CALLED "MEMBERSHIP"! Going into months now I have not been able to get a call back or resolution from them at all.Desired Settlement: 1) NEVER FINISHED SIGNING UP!!!2) NEITHER OF US HAVE NEVER WORKED OUT OR USED THEIR FACILITY!!! --Check the scan in records-- You have to scan into their computer to prove you have a membership in order to work out.We are requesting Fitness Evolution to delete any "pending" fees from their system for [redacted], cancel the Memerships of [redacted] and let us walk away and never have to deal with this company again.

Business

Response:

Mr. [redacted],

We have signed agreements for both accounts which were emailed to the email addresses on file when you signed up. We also sent several statements during the course of your membership. I could understand if the agreement on file wasn't signed or if you didn't provide billing information. I also cannot see why you would contact us a year later after being advised via statement of your past due balance. Unfortunately I cannot verify that you never signed up when I have a signed agreement with billing information and since you were notified multiple times. Thank you.

Consumer

Response:

I am rejecting this response because: Where do I begin......You said you could understand if we didnt sign or didnt provide our billing info. Well, as I originally stated during sign up your computer crashed. It must have saved our signatures and even though your employee told us we would have to come back and start over again we were signed up WITHOUT providing our billing info. Check your records...you still don't have our billing info. Your manager [redacted] told me that the gym didn not have our billing info and thats why we were receiving past due statements via email. We "signed up" in late November early December 2013 and it was the middle of May 2014 when I filed with Revdex.com. We havent even been with your gym for 6 months, not a year as you specified. To clarify, we absolutely did not "wait a year later after being advised via statement of our past due balance". We contacted your gym within 2 weeks of receiving the first past due email which to my knowledge was 90 days into our alleged membership. You are flat out lying when you claim multiple times that you had or have our billing info. Why would we have a past due balance if you had our billing info? Escpecially when I can prove that we have had ample funds in any account we hold for the entire duration of our supposed gym membership.

Yes.....you did notify us that we were past due and every time we received a notification I called to reconcile with the [redacted] location and see what could be done to rectify the issue. Do you know that we started calling [redacted] back in late Feb early March 2014 and to this day not one of your employees including [redacted] EVER CALLED US BACK......let me repeat that.....we never once received one call back from anyone who works there! [redacted] is supposed to be "checking with corporate" about getting a refund for the 2 free months that we never received and I am positive he will not call back. But every couple weeks when I would call I would get "[redacted]'s not here and we do not know what to do". Or [redacted] himself would tell me "Im trying to get an answer for you" and never respond to me. On your website it has a contact us tab......do you know that I sent 3 separate emails to whom ever gets those messages and 3 times what did I get......NO REPLY! Your own employees told me they have no way of contacting corporate and that "contact us" website is the only way they can reach the corporate office!?!?!

My wife paid approx. $120 on March 3rd and I paid approx. $370 about 2 weeks ago and cancelled at the same time. Thats $490 in 6 months for memberships and fees. We were supposed to get the first 2 months free and even that didnt happen! 2 adults and 2 kids=$60 per month roughly without extra fees etc. and yes I know we were on 2 different accounts something we also weren't told because we didnt finish the signup process. Minus the 2 free months and what we should've paid was $80 in annual membership fees, and 4 months of dues at roughly $60 per month. I was givin the Premium membership even though I was givin a basic membership tag and asked originally for a basic membership. $320 is roughly what we should've owed you but I made it right by paying what I was told I owe.

Did I actually owe that much...probably not but this situation has turned into something more than just $$$$ for me since we did infact pay you way more than we should have. The principle concern here is the complete lack of customer service, the complete disregard for fixing a situation that did occur and the fact that you are responding with "we have proof of you joining and that you could understand if we didnt sign or provide billing info" when you didnt have our billing info from the start. Again, the reason I know this is because you own manager, [redacted], told me that you do not have our billing info. What we were told and what actually happened are two completely different stories.

This to me says that you are only concerned with getting your money and to hell with the rest of my story because you could give a crap about building a customer oriented business with any actual real "customer service".

Your employees say "how can we change your life today" when they answer the phone. How can you change my life today?? How can you change your life today?

What I would like you to understand that if I wasn't working a 5 day a week, 24hour a day job and my wife was not working nights fulltime and running an at home business that we would have gotten a lot further than this by now but I was also assuming that there was some actual customer service happening in the process. Did I have time to call your gym every day until I got an answer.....no I did not. I gave the respect to your employees not to blow up on the phone or create a scene by blowing up in your gym at any of your employees but I kept calling every other week and showing up when I could try and catch [redacted].

I am including the copies of receipts I got from [redacted] a couple weeks ago during my payout and cancellation. I would give you exact dates but I can't even read the receipts because the printer was pretty much out of ink.

I am challenging you to do what is right! So its up to you and we'll see........I guess. Thank you

Business

Response:

Mr. [redacted],

Clearly you are frustrated and I understand but there is a signature and billing information on the agreement. We started sending you statements in December of 2013. You account was not sent into collections until April. I have notes in the account from [redacted] in April stating that he spoke to you and you were advised at that time if you updated your billing information to a valid account since the one provided at signing was invalid that we would even waive all of your decline fees. We are not going to accept responsibility on a valid account for an alleged mistake that cannot be documented. What we can document and verify is that you did sign the agreement. Billing information was provided. The billing information provided declined and we sent you a statement every month explaining the charges until you were sent to collections in April. It was at that point that you paid the balances on your account that were valid and can be verified. Thank you.

Consumer

Response:

I am rejecting this response because:

You didnt even address the customer service issue or the fact that we were signed up for a 2 free month membership which we never got. What does the guy that signed us up have to say about all this?

You keep talking about what you have so where is your proof? I can provide proof that I had $$$ in any account that you tried to withdraw money from for the entire term of our membership.

Show me the signatures and the billing info?

Your claims at this point are as good as mine.......its all hear say unless you provide evidence of what you have.

Business

Response:

We are more than Happy to provide a copy of the membership agreement. A copy will be emailed to you at the email address we have on file for you.

Consumer

Response:

I am rejecting this response because: