Fitness Evolution

Review: My wife and I became members of [redacted] in December 2008. We both "locked in" a $24.99/month lifetime memberships which guaranteed our membership rates. Our membership dues were taken out of our checking account on a monthly basis. We set this up by proving [redacted] with a voided check. Although the name of [redacted] changed to Fit U and then to Fitness Evolution, our membership dues continued to come out of our checking acount without any problems. In December 2013, I visited the [redacted], which I hadn't visited since August 2013. Upon checking into the [redacted], I was notified by a staff member that my wife and I had not paid our memberships for the months of September 2013 - December 2013. I assumed this was a mistake since we never received any type of notification from Fitness Evolution. After checking with my bank, they verified that Fitness Evolution did not withdraw any money from our checking accounts during the months listed above despite having sufficient funds. When I returned to the [redacted] to speak with the manager we were informed we needed to pay for all of the past months fees in addition to late fees for each month. We do not feel obligated to pay the fees because: (a) we were never notified by Fitness Evolution in a timely manner that we had not paid our membership fees and (b) we did utilize the [redacted] during this time. I attempted to negotiate with management and resume payments in December 2103 since I used the facility that month, but did not feel I should pay for the months of September thru November.Desired Settlement: We would like to have our membership dues for the months of September, October, and November 2013, waived since we were not appropriately notified by mail or telephone. Fitness Evolution has claimed they mailed us monthly statements, which we never received and left a telephone message we also never received. We are willing to maintain our membership if this arrangement can be made, otherwise we would like to terminate our membership.

Business

Response:

Good afternoon,

We have been in direct contact with Mr. [redacted] regarding the memberships. Our records show that we did attempt to contact Mr. [redacted] via phone and we were mailing monthly statement to the contact information provided at time of joining. We have not diverted form Mr. or Mrs. [redacted] membership agreement in any way. Per the membership agreements the memberships will continue to bill even if the facility is not utilized until the proper termination procedures are followed. Also per the agreements the memberships will build a balance for non payment and after 90+ days of non payment will be sent to collections. Our facility and corporate office were in contact with Mr. [redacted] prior to the collection status and informed him of the proper steps to clear the balance with no cooperation nor payment.

Review: I signed a month to month contract with the [redacted] in Modesto, CA. Fitenss Evolution bought them out without giving customers any notification. Apparently, my membership was transferred without me knowing. I cancelled the membership, but now I am getting billed for four months membership fess and late fees. Apparently, they did not honor my cancellation. I never signed a contract with Fitness Evolution, and I never stepped foot in the gym after they took ownership. I fell they have charged me in error. THey have sent my account to collections for the amount of $200. I don't know what right they have to send me to collections when I never had a contract with them and I cancelled my contract with the [redacted]m. Please help me resolve this issue.Desired Settlement: I want my account removed from collections and I want this factictious bill to go away.

Business

Response:

The membership was transferred over per the original agreement and we are not showing any notice of cancellation on the account, before or after the transition. We do show there are charges still due on the account. Is there a notice of cancellation and confirmation of receipt of the letter from the PO?

Review: I have been trying to close my account for 3 months. Every time I all the manager is not available and is apparently the only person I can close the account with. I am told they are there Monday - Friday 9am-5pm but every time I have called during those hours, no one is there. I have also left messages and have been told by the person answering the phones that the manager would call and I still have not received a phone call. I have also stopped by the club and am told that the manager is not available and I have to make an appointment with the manager to close it. I am also told that I can only schedule the appointment through the manager who is never there. I am fed up with this horrible service and lack of care by the staff and your company. I need my account closed ASAP, it is under [redacted] or [redacted]. I can be reached at [redacted].

Product_Or_Service: Gym MembershipDesired Settlement: DesiredSettlementID: Refund

I would like my account closed ASAP and the past 3 months refunded since I have not been allowed to close the account.

Business

Response:

If a member is terminating in club only the Manager has access to do so. If the Manager is not available the other option is to send a certified letter requesting to terminate the membership. What I will be doing is terminating the membership, you will have access to the facility through the end of the month as you have paid for the month of June. There will not be a refund issued.

Review: On 9/6/15 I went to the Gym to give my 30 day notice to cancel my membership. I was told that I can only cancel Monday - Friday 9am to 6pm. Which most normal people work during these hours. No where in my contract does it state this. It says I can cancel anytime by sending a certified letter or stopping by the gym and speaking to clerk. I then asked for the corporate office phone number and to my surprise there is No corporate office. They gym has violated their contract that we both signed. They are in violation of upholding their contract. There is never a manager on duty that you can speak with, just young kids that have no clue what they are doing. I have also noticed there are several complaints on this business so I would hope one more would launch and investigation on them.

Product_Or_Service: Gym Membership

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my membership cancelled and I want my dues for the month of September refunded to me since I tried to fulfill my obligation and give notice. I want them to notify future customers of the Monday - Friday 9-6 policy when it comes to cancelling a membership.

Business

Response:

The member's account has already been cancelled with the last charge on 9/15. Member came in to cancel on 9/6, making the 9/15 charge her final payment, and a valid charge per 30 day notice. Attached is the part of the membership agreement with information about canceling a membership. It does not state that a member can cancel in club.

Consumer

Response:

I never stated that the contract said we could cancel in the club, I stated I was told by the gym manager Jennifer that we could come in and cancel. If that is not the case maybe the managers need better training

Review: Fitness Evolution ("the gym") has failed to remove my name from Collections ("the agency") from December 2, 2014 (it is now 4/20/15). December 2 is when I first found out that my bank info was invalid so I furnished new bank info as well as paid my outstanding balance on 12/2/14. I found out in February that they did not remove the Collections hold. Since February I have been going back and forth attempting to get the hold removed. I got an email response from the gym on 3/27/15 that the hold would be removed, however, I called the collection agency on 4/10/15 who said they had received no such notification from the gym. The gym claimed they notified the agency again on 4/16/15 but again, the agency told me on 4/17/15 that the gym 1) had not sent out notification on either of those days and 2) had not returned the agency's calls from 4/14/15 and 4/17/15. When I called the gym on 4/17/15 @ 2:20pm PST, they would not provide documentation that they were responding to the agency. The customer service rep on the phone admitted they did hear from the agency but had not responded. I kept receiving contradicting responses and when I checked for clarification, the customer support personnel hung up on me and refused to answer the phone thereafter. I provided the agency with two email confirmations that the gym sent to me stating "There has been another email sent to the collections agency as of today April 16,2015 stating that the there was a payment made to settle and close the account at the facility. The process can take up to 60 days for it to be reflected on to your credit report." Unfortunately, the agency stated they need the gym to respond before my account can be removed from collections. Basically, the gym is refusing to remove the collections hold on my name even though I paid up and my gym account is closed. Please help.Desired Settlement: 1) Remove my name from collections. 2) The gym needs customer service training and an ethical business process for collections. The Collections Specialist job doesn't appear to require any certification, thus no accountability, no integrity and yet, the end results weigh heavily on the consumer side for credit reporting which is significant to keeping up good credit standings.

Business

Response:

The collection agency has been notified about the payment made in club to settle the account. We have reviewed your concerns and addressed them with club management.

Consumer

Response:

I am rejecting this response because: The response from the gym is categorically dishonest, for lack of a more candid statement. The gym never responded to the collection agency regarding my account, including removing my name from collections. The gym did not respond to my emails or phone calls after I filed this Revdex.com complaint. You may call the collection agency at any time (and I encourage it) and they will tell you they never received such notification, PBC of Maryland @ 1.800.270.9685 (I can provide names of representatives from the collection agency who worked on my dispute). In fact, the collection agency just officially closed my collection account and returned it to the gym due to NO response. The collection agency was nice of enough to provide written documentation of my status and their actions (uploaded as an attachment), as they observed the difficulty in getting a response from the gym. Again, the business response from the gym is far from the truth.

Review: The company is fraudulently advertising gym membership at 9.99 per month. They are charging an additional 5.00 per month as a "debit card transaction fee", regardless if no debit card transaction takes place. When I read the contract at the time of signing up, I was told by the customer service rep that the fees could be bypassed if monthly fees are paid in person, the month prior. I paid the full amount for April in person on March 31st, yet I was charged 5.00 by the gym on April 15th (a debit card transaction fee - for a transaction that did not occur!!) When I tried to pay in person yesterday (April 30th) for May's monthly membership dues, I was told by the manager that "Corporate does not want us accepting payments in person and will still charge the $5.00 debit card fee - regardless if no transaction takes place". I replied that practice is fraudulent. Please help!!!

Product_Or_Service: gym membership

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

The company should not take fees for transactions that do not occur (debit, credit card transaction fees). They should honor their advertised 9.99 monthly payment and stop taking the additional $5.00 fee per month (which is a 50% markup from their advertised rates). They should refund the $5.00 they took from my account on April 15th as a "debit card transaction fee" - when no such action occurred. They should honor their word in accepting in person payments.

Business

Response:

I have issued a credit on your membership account for $10.00. Next time the payment is made in club pleases advise the representative to look at your account so the fee is not billed. I recommend updating your billing information to a checking account as there is no fee for the service.

Review: I BECAME PREGNANT IN MARCH OF 2014 I CONTINUED PAYING MEMBERSHIP AS REQUIRED. I DECIDED TO CANCEL MY MEMBERSHIP SINCE I WAS A FEW MONTHS AWAY FROM GIVING BIRTH AT THE MERIDIAN LOCATION IN SAN JOSE, CA. I WAS NEVER EXPLAINED I NEEDED TO COMPLETE WRITTEN CANCELLATION. AT THAT TIME I ASSUMED MY MEMBERSHIP WAS TERMINATED. I LATER RECEIVED COLLECTION LETTERS FROM FITNESS EVOLUTION. I ATTEMPTED TO SEEK RESOLUTION WITH MANAGERS BUT THEY REFUSED TO ASSIST AND WANTED TO COLLECT ON THE BALANCE. I FEEL IT IS UNFAR AND DECEPTIVE BUSINESS PRACTICE TO MISLEAD A CUSTOMER TO BELIEVE MEMBERSHIP WAS TERMINATED WHEN INDEED THEY KEPT BILLING. I HAVE MEDICAL EVIDENCE THAT I WAS PREGNANT.Desired Settlement: DELETE COLLECTION AND TERMINATE MEMBERSHIP SINCE DAY I REQUESTED

Business

Response:

In order to make any changes to the account we need a written request. There are no notes or forms singed in regards to either putting the membership on hold or to terminate the account. We will not remove the account balance all we are able to do is offer you a settlement payment of $215 as previously agreed by with one of our representatives. To make the payment please give [redacted] a cal at [redacted].

Review: Hi and thank you for taking the time to review my complaint. I have been paying for two gym memberships with fitness evolution for me and my girlfriend. Unfortunately I can no longer afford them and I had frozen both of my accounts with them hoping things would change but so far they haven't so I went to cancel both accounts (knowing I needed to give them 30 days notice) and they explained to me that in order to cancel my account I would have to reactivate them and pay for a month before they got closed out or just wait 30 days till my accounts unfroze and then cancel them then. I don't understand why this wasn't explained to me before I froze my accounts or I would have just closed them out all together! They brag about having no cancellation fees but it still seems like I am being screwed out of my money and whats wrong with just closing my accounts when I had 30 days before my accounts reactivated? That's what they need right? I emailed them explaining this in a professional manner and it took them almost a week to respond back to me with no sympathy so now im here hoping this will get resolved.Desired Settlement: By now im sure there is nothing I can do to avoid being charged but I would like a refund for the money they end up taking out of my account so I can pay my other bills.

Business

Response:

In order to terminate the membership the account must be active and a 30 day notice is needed. Any fees due during that period must be paid in order to terminate the membership.

Consumer

Response:

I am rejecting this response because: those details were not disclosed to me when I signed up for my membership nor when I froze my account and told the front desk representative I may end up closing my accounts. That's something I should have been informed about instead of the employee telling me there are no fees associated with closing my account. It should not be a big deal to honor my request.

Review: In December 2013 I had considered joining Fitness Evolution. The staff offered me two months free trial period if I quit Planet Fitness and presented to them the form that demonstrated my dissolving membership at Planet Fitness. I had filled out some forms that were presented to me but never offered them my bank account information nor agreed to become a member there. It was a trial period limited to 2 months. In January 2014, I decided that I did not want to pursue joining Fitness evolution with a phone call. I believed that was over and there was no contract that had bound me to any agreement.On August 6, 2014 I received a phone call from collections explaining that I owe about $89.00 of past due fees to Fitness Evolution. Since, I have called both collections, visited the Fitness Evolution located at 8121 Madison Avenue in Fair Oaks, and emailed their corporate "customer support". From the information that I have, Fitness Evolution made errors in claiming my agreement the contract presented to me. When speaking with different Fitness Evolution staff, they have offered me wrong phone numbers to call to resolve my dispute and lack of presenting to me that I had a membership at all.It is questionable to me of the question of "why did they not contact me by phone months ago?" They have my phone number on file. Obviously I was not attending the gym and for it to go to collections without any warning, membership account number, or any form of communication is plainly bad business. Plus in speaking to one employee, she informed me that I have on their computer "temporary account". My hope is that you may be able to help me. Thank you.Desired Settlement: Fitness Evolution to admit to collections that they made an error and close the account. State that I do not owe them any money.

Business

Response:

We understand Ms. [redacted]s frustrations. Unfortunately, we have a signed membership agreement (attached) for Ms. [redacted] that was provided to her via email at time of signing to [redacted]. We attempted to contact Ms. [redacted] via email and mail regarding her past due account with no response. To date we have not received payment or a signed termination request per Ms. [redacted]s membership agreement.

Review: Safety is the primary issue. The parking lot does not have lights in the early mornings. I have been approached by scary individual. They have owned the place since June 2014. began construction and then stopped late June 2014 with the walls being drywall. Looks like there could be mold. Instructors do not have equipment to teach classes and am paying extra for the classes. Do not even have clocks in the rooms. Fans do not work and for about 2 months the air conditioner did not work (that has been fixed, but inconsistent). It is also very dirty.I have spoken to the General Manager multiple times, he will smile, listen and then not follow throughDesired Settlement: 1. Parking lot lights to work2. Construction to begin3. Instructors given basic equipment for their classes

Business

Response:

Hi,We have reviewed your comments and will be talking to our management team and will be working to get these issues fixed. Thank you.

Consumer

Response:

I am rejecting this response because:This is the response always given when expressing concerns with no follow through. would like:1. Classes- I'm paying the extra for classes, yet not all are offered. Want all fitness and training classes included and not keep adding additional charges.2. An honest time line of fixing the facility. Keep hearing a different story each time I ask about when they will begin construction. Thank you,[redacted]

Business

Response:

Corporate office has spoken with the group exercise coordinator and she let us

know all instructors have equipment required for their classes. We have

also ordered new equipment. In regards to renovations, it is not the actual facility itself,

but a section outside of the club that we were going to add on. Due to

permitting issues and planning, we were required to halt construction.We apologize, but at this time we do not have a completion date for this project.

Consumer

Response:

I am rejecting this response because:5he instructors DO NOT have equipment and as of last week it has not been ordered. The instructors do not have microphones, clocks, or wires for the stereo system. The instructors communicate with the coordinator but she rarely returns their emails or calls. They do not have steps, mats, bands, balls and other equipment they and the members continue to ask for. The fact that the response says that the club has it is not true as I am there 5 times a week and have not seen it. The response about permits is what I have been hearing since August 2014. I know it is difficult to get permits, but over a year? Also, not sure they need a permit to get the lights to work in the parking lot in the early morning. The response was unacceptable. I want to stay at the club, but the professionalism and follow through of the management is questionable. Thank you,[redacted]

Review: We were charged fees of $120 while our account was put on 3 mth freeze & were told there would be NO CHARGES until the account was off 3 mnth freeze.

Oct 1, 2013 we went into [redacted] & put our 3 memberships on a 3 mth freeze we were told our last charge for October 2013 had already been paid & would not be billed ANY CHARGES until the account comes off the freeze which would be not until Feb 2014 however [redacted] did charge us 3 times $39 for a total of $120 on Nov 1, 2013 at that time we called Nov 4, 2013 spoke with [redacted] at 10:06am who said he just got to work & he said he would look into correcting the matter since his employee told us we would not have any fees charged to us during the 3 mth freeze & he would call us back We called again Nov 4, 2013 at 12:09pm spoke with [redacted] again he told us he emailed corporate & was waiting for answer we then called again at 4:24pm Nov 4, 2013 spoke with [redacted] who said was just off the phone with corporate & they cant credit or refund the $120 even though it was their error & now not only was I charged $120 to my credit card but it ran my credit card over the limit so now I am also enduring $15 overdraft fee for each $39 charge which is an additional $45 which makes a total $165 im having to eat the cost of their error. So buyer beware of freezing your accouts at health clubsDesired Settlement: I want the money refunded back to me of $165 total and if they still need to charge the $120 then they can do so when our freeze is lu

Business

Response:

No other charges were made until March 1st per the transaction history.

Review: My boyfriend and I had been members for several months and despite canceling our membership were charged an additional month of fees. I have been calling for the last four months to receive the $14.99 refund and have been put through the ring around. Neither one of us receives any information, we are told the person is not available and will call us back and yet we receive no phone call. We have tried calling every day of the week at various times in order to make contact. They originally said it would be processed the following Friday, then 30 days, then the Friday after that, then 60 days and then 90 days. To call a 20th time to hear there is no note on the account and they can't give any information because the person in charge is still not present. It has been an ongoing battle for 4 months and would like it to be solved. They have don't the same thing to thousands of other members, in addition to not allowing members to cancel their membership despite their advertisements for no contract.Desired Settlement: All I have been asking for is the $14.99 refund for the overcharge. We already paid an additional months fees due to their hidden contract information. We just want to see them be honest and correct in their business practices; it is not fair to customers.

Business

Response:

I do apologize for the delay. I do show notes that there was a refund form emailed to him yesterday. Please have him send that in so we may process the refund.

Review: Fitness evolution charged me a fee of 39 dollar in Februray 2015. They claim that I signed the contract and agreed to the term. I told them to show me where I had signed the contract, they would not give me a copy, when I asked them to show it on screen the contract did not have my signature, nor did it have my correct details. This contract has been made up. They said since I was using their facilities and agreed to a lower fee of 19.99 the 39 dollar annual fee charge would stay even though I had not signed up for it. I have been a member with them since 2013 when my dues were 26 dollars in 2014 when the old gym was taken over by fitness evolution, last year they came up with a lower gym fee which they said all membership privileges would be the same but just a lower fee from 26 to 19.99. I had asked for the charges and they said there would be nothing. They di not make me sign a new contract. No mention of annual fee and no new contract was signed. If I had know of the 39 dollars at the lower rate it would take me 8 months to break even then no way would I sign up for a such lemon deal. I have spoken to them and they have refused to refund my fee even though I pointed out that this is fraud since their employees had a fake signature on the contract. They admitted it only had initials even those are not mine. When I said I would complain to Revdex.com they were ok with that. I said I was not happy with this and wanted to terminate my membership they agreed to that immediately. Its almost like they wanted me to terminate. I asked for the annual fee to be pro rated and be refunded for that. They said no to that and were very happy to terminate my membership. I have now paid 60 dollars and not using their facilities. For a gym that promotes a healthy life style it is not very healthy both physically and emotionally. Where is the integrity of a contract between a customer and service provider.Please note the staff who processed my contract no longer works there.Desired Settlement: I would like to get a refund of my annual membership fee that they have charged me without my authorisation. Just saying you have used our facilities so we will charge you is not good enough. I hope that Revdex.com can help with the complaint and find suitable resolution. Thank you and Regards

Business

Response:

The member agreed to have the rates reduces from what she paid to our current rate which includes an annual fee of $39. We have advised the member that we will not refund the charge or pro rate as it is a fee that needs to be paid as she requested to have the membership billed at one of our rates and used the facility. Per her request we did terminate the membership and she was not billed for the current month or for the last month dues. The last payment that was made on the account was for the month of February which included the annual fee.

Consumer

Response:

I am rejecting this response because I don't think the business has understood the point of my concern and my issue. When the business offered a cheaper plan it was done by their staff manager at the gym and it was done verbally. I was told the membership would go down to $19.99 per month; there was no mention of any annual fees. Secondly the business is claiming that I had signed the contract and that they emailed me a copy of the said contract. The gym staff a [redacted] showed me the online copy of the contract and I saw the signature on the contract it is not my signature. Then the gym said they are Initials **, anyone can forge initials and put them on the contract. Secondly then the gym claimed they sent me an email, I asked the gym staff what email address they had on file for me and they confirmed they did not have my email address on file so no email was sent to me. The point is they are saying I knew and signed the contract so knew about about the annual fee and I am saying that is not possible because I was never given the contract, it was all done verbally by their manager at the gym someone called [redacted]. Please note [redacted] no longer works there. I can wonder why. The point is they have not shown any evidence that I signed the contract and was aware of the fee where as I have shown that they did not follow due diligence in their gym membership sign-up process and hence I would like my annual fee refunded to me.

Review: On February 23, 2014, My son and I went to register for a gym membership at Fitness Evolution in Martinez Ca. On the day we went to register, [redacted] was the supervisor and she explained to us that it would be $9.99 per month and a one time fee of $39.00 to keep that promotion of $9.99 per month for the whole year. We wanted to pay in cash for the whole year but [redacted] did not accept our payment in cash, she only accepted the $39.00 to keep the $9.99 promotion and the first months payment in cash for both of us; Note: we never received a receipt for the payments we made in cash. [redacted] wanted us to give her our bank account number to take the money from there every month but we felt insecure about using that method. We told her that we could leave our [redacted] card on file so they could take the payments every month for us from there. Then on April 23, 2014 Fitness Evolution charged our [redacted] card in the amount of $42.50 for Myself and another $42.50 for my son. In May we asked what the balance was for our accounts and the attendant told us that, oh you are good, because your membership is payed off for the whole year. In June we went to cancel our membership. In September they mailed us a letter from [redacted] On the letter from collections, they stated that our account balance was $116.38 for Myself and another $116.38 for my son, this was a surprise for us because we had gone to cancel in June. We spoke with the collections company and they told us not to send the payment, they said they would speak with Fitness Evolution; the collection company understood that the [redacted] card was still on file at Fitness Evolution. Soon we went into Fitness Evolution to speak with the new manager Lupe, and we explained to her our situation, she told us to wait and that the general supervisor would contact us within two or three days but nothing happened. The collections company then sent us a second bill for the same amount of $116.38 for each of us. We talked to the collections company again after receiving this second notice and they promised again to speak with Fitness Evolution and then contact us again. Then on October 4, 2014 we went to Fitness Evolution and we asked the attendant again how much we owed and she stated $292.76. So we wrote the check #[redacted] from [redacted] for the $292.76 and after that she told us that we could no longer come use the facility though we had the whole year paid off. Then on December, 31 2014, my husband received a text message on his phone from Fitness Evolution saying, We were unable to process your membership payment and your account is now 60 days past due. Contact your home club or call ###-###-####. This was surprising because we had never given any information to the gym about my husband, nor had he ever even been in Fitness Evolution Gym. A few days after receiving that text we went to talk to the third new manager named [redacted], we told her our situation and showed her the text message from my husbands phone and she apologized for all the inconveniences. [redacted] then promised us that she would investigate what was going on with our accounts and that someone would call us within two or three days. But again like the last promise, there was no answer. Frustrated with how they have treated us, we just left things how they were and did not go back, but now on March 3, 2015 my husband received a second text message from the gym. The text states, Fitness Evolution Member: We were unable to process your membership payment and your account is now 30 days past due. Contact your home club or call ###-###-####. This Text message is what has motivated us to contact Revdex.com. The employees won't help us figure things out at the gym and we have no idea what to do, even after contacting the corporate office which will not return our calls. Please help us! Thank you.

Product_Or_Service: Gym Membership

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

A refund in the amount of $292.76 that we were over charged for. The staff did not allow any type of cancellation and continues to contact me, saying that my account is two months overdue, when I had tried to cancel the membership twice. The membership was supposed to last from March 2014 to April 2015, However the staff has refused to let us use the gym since October 2014, even though we have paid for a year membership starting March 2014 till April 2015.

Business

Response:

I have you signed up for a paid in full membership that was set up on a three month payment plan. As the payment were not fulfilled the account was referred to collections for non payment in September 2014. Once an account is set to collections it is automatically terminated. We will not be able to issue a refund at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I signed a 6 mo contract with a personal trainer the end of Aug 2015. I specifically signed up with this particular trainer at 200$ per mo for 4 sessions per mo. The trainer became unavail and was terminated, I was not contacted by the Fitness Evolution re this. The trainer contacted me via phone to tell me he was no longer at the [redacted] gym. When I called FE to speak to a manager re this, I was told that I needed to meet with a fitness manager to discuss my contract & when I went for the appt on Jan 16th, he was a no show. I had already paid for 2 months & was only seen 2 times by my trainer, with 6 visits still remaining. I asked that they stop debiting my acct for a service I am not receiving. That I would expect a refund of those fees. The customer serv manager [redacted] told me that the fees would NOT BE debited for Feb & that he would make note of it. Again on Jan 28, the fees ($200.00) were debited AGAIN, even after I was told they would not be. I've called corp office, no response. I've called the gym itself & while staff is friendly, I am getting no where. I've sent emails. Nothing. I did call my bank today and filed a claim to dispute the Jan 28, 2016 charge. I am willing to work with them, but can't seem to work with someone to resolve this, sadly. I have saved ALL text messages from the trainer hired. You can clearly see that when he begins to stop giving consistent service prior to being fired.Desired Settlement: Refund of 1/2 December 2015 PT fees, ALL of Jan 2016 fees and Feb 2016 fees. I was willing to come to an agreement about the Dec and Jan fees, work out an arrangement with them somehow, but now that they've debited me for FEB, I am livid.

Dec 2015 - 100$ refund requested

Jan 2016 - 200$ refund requested

Feb 2016 - 200$ refund requested

Business

Response:

Payment taken from account on 1/27/16 was returned by the bank. Removed the balance from member's account. Member did sign up for a 6 month contract which is with Fitness Evolution, not any specific trainer. With the contract, company is waiving the 6th payment (1/27) and cancelling out any further charges, but cannot issue a refund for previous charges. Company will have [redacted] fitness manager, contact member to set up sessions with a new trainer to service the remaining.

Consumer

Response:

I am rejecting this response because:While they have done some to rectify the situation, I still cannot get a hold of [redacted] and was owed additional visits from past months when my previous trainer, **, cancelled meetings. Which he told me that those missed meetings would be added to the END of my contract. I have text messages, etc showing his cancellation. What should I do? Thank you for your help.

Review: after not attending this gym since April of 2013, I called them to cancel the membership. they requested a written statement and then that would be that. Now I am getting phone calls from a collection agency stating I owe a $90 cancellation fee! This was a month to month contract and I was never told of such a thing. They are denying a letter to cancel and saying I owe this fee. I attended this gym for a year and liked it. I went through some financial hardship but planned on going back someday. Not now! I am shocked! After hearing nothing for 6 months they are claiming I owe $300! My dues were 20 a month!Desired Settlement: I want to be left alone. I don't owe 300 dollars to these people. I never was told of cancelation charges and I should have the right to quit without back charges. They were made full aware of my quitting. They were notified so they need to quit charging me.

Business

Response:

Initial Business Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, we have no record of receiving any written request to terminate Ms. [redacted]s membership per her signed membership agreement. Ms. [redacted] revoked authorization of her billing information which made her membership incur a $20 per month decline fee. Ms. [redacted] also paid for a monthly childcare service. We made several attempts to contact Ms. [redacted] regarding her past due balance with no response.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They never contacted me. I was on a monthly contract. They were notified that I was unable to keep my membership. They are dishonest and money hungry. They would rather have money than satisfied members. I do not owe this money and they know it. The cancellation fee as well as the incurring monthly charges for childcare and gym use is dishonest. I have been reading of other ex members who have quit but keep getting charged. The complaints can be read on yelp. I will contact the Dept. of Consumer Affairs. This practice of charging members after they leave the gym needs to stop.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

They never contacted me. I was on a monthly contract. They were notified that I was unable to keep my membership. They are dishonest and money hungry. They would rather have money than satisfied members. I do not owe this money and they know it. The cancellation fee as well as the incurring monthly charges for childcare and gym use is dishonest. I have been reading of other ex members who have quit but keep getting charged. The complaints can be read on yelp. I will contact the Dept. of Consumer Affairs. This practice of charging members after they leave the gym needs to stop.

Business

Response:

We do not have any record of receiving a valid termination request or termination fee payment per Ms. [redacted]s signed membership agreement. Ms. [redacted] stopped payment of her dues causing the membership to build a balance. We did our part in attempting to contact Ms. [redacted] via phone, email and monthly mailed statements with no response. This is a valid debt per Ms. [redacted]s membership agreement.

Review: This company made an error entering my bank information.. They charged me a fee for that and refuse to fefund me the fee for which was thier error.

I would like to inform you that the business known as Fitness Evolution has unfairly tried to profit off of me, as due prior to misinformation entered.

I have given them the correct information, however, they seem to assume that they have entered the information correctly, henceforth, I wished to disable my membership there, because I feel that they are unfairly stealing money from me.

The course of action previously, was that I wished for a refund of my money, they refused, and so forth, I am unable to close the account, without spending an additional profiting towards them in order to be rid of them entirely. I do not view this as fair, I am ill, physically at this time, and I do not appreciate being wrongly abused in such a financial matter.

I would like something to be done of this, I don't care about this business anymore, I know what information I gave them was correct.

on October 4th , 2013, they renewed my monthly membership, as to follow they debited out of my account a profit of $39.98, which is correct. And to follow, on November 5th, 2013, they debited out of my account $19.99, which is also correct. Which they took out of from the voided check I had given them from which I payed them.

On December 3rd, 2013, they took out the $19.99 payment for me that I gave them in November, which they did not receive because they only recieved the first given $19.99 which they should have also gotten.

They would have if they had entered my account information correctly within their computers, so I made sure to pay them the given fee, for November.

So now, on December 3rd, 2013, they debited from my account, $19.99, plus an additional $39.99 ,which is $20 more than they should have receivedd in the first place. And I made a phone call to them on the given date, being: December 4th, 2013 at the approximate time of 08:48 am with the number being (209) 545 - 9055. to ask them why they had withdrawn the extra $20.

And they had informed me that it was because it was wrong bank account information given to them on my part, and I TOLD them, that it could not have possibly been incorrect, because they took out $20 from my account. They agreed, and said it was a mistake on their part.

I told them that I wanted my $20 back. And they had replied for the $20 that they would give me a free month prior membership. I replied, that I wanted to cancel my membership.

They informed me that they could not refund the $20 that they withdrew if I did, regardless of being able to cancel it.

I told them that was not fair, and they replied that it was "Company Policy" even though it's not my fault, they said yes.

All I want from this, is my membership cancelled, and my $20 fee back, and for them not to charge me any more money, as of December 21st , 2013. And for them not to be allowed to do this to anybody else.

To deduce in summary, they have ripped me off unfairly, and I would like something to be done about this. This is not fair to me, it is unjustifiable.Desired Settlement: I am just asking for a refund as well as to cancel my membership, no more money taken out of my account as of December 21st, 2013.

see information given above.

Business

Response:

We apologize for any inconvenience. Unfortunately, the original billing information that was provided on October 2, 2013 at signing was signed my Ms. [redacted] to be correct. We did waive the $20 decline fee as a courtesy which was used toward Ms. Williamsons January dues.

Review: approximately in April I went to fitness evolution gym to sign up for a family membership upon getting there a gentleman gave me a tour the facility I asked him and do you have family membership he said yes I told him I had a 17 year old a 19 year old and a five-year-old which he then told me that you had Kids Club or childcare which would cost me an add't fee per month and I would be able to take my 5 year old there I signed up for the membership and signed a form which they told me it would be month to month and I was not obligated in signing a commitment I could cancel at any time I paid the dues and after I was done paying I signed the information he needed. I went ahead and asked again if I am able to take the 19 and 17 year old I was then told by a female in the facility said that a 17yrold would'nt be able to. the other gentleman told me it was fine to take the 17yr old I left upset and decided to cancel the membership because of being misled into this membership I had no purpose in going to your facility if I wasn't able to do this in a family style membership so I called and canceled I've tried contacting corporate office however they say there is no phone number I've left several emails to fitness evolution never once recieved a response .I called over a weekend because my son had mentioned 19 year old that he received a phone call from Fitness evolution telling him he had a balance due I became very upset because I had left several messages cancelling this when I called over the weekend young man told me that I did not have a family membership they said my son had a separate account that was created by one of the employees a seperate account which my son never signed for ,we had no knowledge of my son never stepped foot in that gym they created two accounts since may 2015 they have been charging my bank account and have fradulently created a profie under my son [redacted] name I have went in person sent certified letters they wont stop the ACH charges to my bank accout

Product_Or_Service: membershipDesired Settlement: DesiredSettlementID: Refund

I want a itemized staement of all charges and payments my bank has paid them .I want to be refunded for all moneys they charged me and damages .They need to compinsate for all monetary Damages,also compinsate for negligence & intent of frauding and misleading new customers also for utilizing my sons Idenity , then telling me to sign and initial my name (yet behind the scences they were having me initial my name on a seperate acct they made under my sons name and prof

Business

Response:

We show signed agreements on file for both members with same initials "**". I attached screen shots of transactions showing payment in club for both. The only thing that drafted from both accounts was 9.99 from 5/1. We can settle her account and remove it from collections for $71.94. His account has not yet been sent to collections, but we can cancel out and clear the account for $44.96. Both accounts would have all return charges waived and no Rate Guarantee Fee charged. If the member can submit proof of cancellation, there would be no charges.

Consumer

Response:

I am rejecting this response because:I am rejecting this response because:my first question is why did you allow someone else to sign inplace of my son who actually has the initals [redacted]..not [redacted].he has never ever stepped foot into your facility ,yet you went behind the back of him and myself and created him an account billed him and proceeded to tell me I was signing my account If kris didnt not sign the agreement HE IS NOT LEGALLY BINDED TO ANY agreement or contract or that he never signed , it cleary doesnt have his initials,he has no acknowledegment of your actions so therefore anything on that agreement is not enforceable there is no reason to even mention that my son has a balance because he doesnt even have an account with you .You need to discuss this with your staff and create some kind of corrective action plan to protect other customers against these acts of idenity fraud Secondly,I have had on multiple occasions requested cancellation . However ,for some reason or another Fitness Evolution staff has refused to follow through with my request .I have gone in person , I have notified the company by phone, walked in and game them a letter , Ive emailed thier corprate office several times, I have contacted the owner of fitness evolution via USPS certified mail, AGAIN sept 2015 I sent again certified a letter to the fitness center after over 20 attepmts to cancel and I still continued to see charges on my bank statement all up to current month they continue to charge me .Thats why I finally contacted the Revdex.com. .ATTACHED will be proof of all the times I canceled as requested .I am asking for Fitness Evolution to reimburse me for all damages in result of this :for loss of work hours ,postage fees , bank overdrafts because you kept processing charges and continued debiting my checking account charges over $100.00 after I canceled, reimbursement of the time I have spent trying to resove this issue & time&travel,and also emotional distress. Totaling $1986.00

Business

Response:

It looks like much of the correspondence that the member attached was addressed to [redacted]. He is not part of the Fitness Evolution Norcal Branch, and has nothing to do with the location the members signed up at. The USPS she

attached that was sent to our Fresno address was never sent through usps.

If you check the tracking number, it is not registered in their system.

The other USPS form was postdated 9/18 and sent to an address in Hisperia, which

is not the address of our corporate office or any of our clubs. As previously stated, the

settlement offers for both accounts are valid. $71.94 for [redacted], $44.96 for [redacted]. We can cancel out

[redacted]'s with no further charges once the offer is accepted. I have attached agreements

with identical signatures and showing members signed up the same day. We will honor the

August request as first submitted as courtesy once settlement payment is

made. Under normal terms, however, cancellation would not be honored because both members have a balance on their accounts.

Consumer

Response:

I am rejecting this response because: NOT ONLY IS IDENTITY FRAUD ILLEGAL . NOW APPARENTLY [redacted] IS COMMITTING ACTS OF FORGERY . SHE ALSO FAILS TO MENTION ANYTHING ABOUT THE ATTACHMENTS REGARDING MY EMAILS TO THE CORPORATE OFFICE .I AM NOT SURE WHO'S HAVING A HARD TIME READING...PLEASE AGAIN REFERENCE BACK TO .THE COPIES OF THE EMAILS THAT FITNESS EVOLUTION AND STAFF CONTENTIOUSLY IGNORED THEY ARE DATED PRIOR TO AUGUST 2015. PLEASE REFERENCE BACK TO THE ATTACHMENTS WHICH CONTAIN EMAILS TO THEIR CORPORATE OFFICE ,DATED PRIOR TO AUGUST. TRACKING NUMBER TO USPS IS [redacted] UNLESS THE COMPANY IS FALSIFYING OWNERSHIP TO THE SECRETARY OF STATE . [redacted] AS YOU SEE IN THE ATTACHMENT IS WHO POPPED UP AS THE OWNER THAT IS WHY I CONTACTED THAT INDIVIDUAL.BUT THE WORST MOST DAMAGING OF ALL IS HOW [redacted] OF FITNESS EVOLUTION IS COMMITTING ILLEGAL ACTS OF FORGERY . SHE HAS CROPPED MY SIGNATURE AND PLACED IN TO A CONTRACT THAT I NEVER SIGNED . I NEVER EVER WENT TO FITNESS EVOLUTION IN 2012 ABOVE ON THE UPPER LEFT HAND SIDE OF THE CONTRACT IT IS DATED JULY 2012 . I DID A DIGITAL SIGNATURE IN APRIL 2015 ON A COMPUTER. THIS DOCUMENT SHE SENT APPEARS TO BE A PAPER DOCUMENT DATED JULY 7 2012. COMPUTER PROGRAMS USUALLY DO NOT MISPRINT CROOKED DOCUMENTS WITH DATES FROM 3 YEARS PRIOR . LETS BE HONEST . IS THAT WORK OF A COMPUTER SOFTWARE PROGRAM OR A ACTUAL PERSON CUTTING CROPPING AND PASTING . ALSO IT CLEARLY INDICATES [redacted] IS AN ADULT PLEASE REFERENCE BACK TO HIS DATE OF BIRTH , I AM STILL TRYING TO FIGURE OUT WHY THEY CREATED ACCOUNT FOR AN ADULT WHO WASN'T PRESENT TO SIGN , NO IDENTITYVERIFICATION AND CONTINUE TO CLAIM I OWE A MEMBERSHIP DUES AND SO DOES [redacted] . WE HAVE NEVER ONCE USED THAT FITNESS FACILITY I STEPPED IN ONCE SIMPLY TO GET A MEMBERSHIP .. UPON DISCOVERY OF THE CROOKED BUSINESS THEY CONDUCT I REQUESTED NOT TO B A MEMBER. AS YOU CAN SEE THEIRCORPORATE OFFICE DOES NOT LIST A PHONE NUMBER,WEBSITE INDICATES THE ONLY POINT OF CONTACT IS VIA EMAIL.THE FACILITY SAYS CONTACT CORPORATE TO CANCEL .WHAT CAN I POSSIBLY DO IN THIS CASE ?ALL CENTERS HAVE STAFF TRAINED TO TELL YOU THEY DON'T KNOW WHO THE OWNER IS , THEY DON'T HAVE A CORPORATE OFFICE PHONE NUMBER AND THERE IS NO POINT OF CONTACT IN MANAGEMENT . ATTEMPTING TO STEAL MONEY ON ACH TRANSACTIONS AS CONSUMERS ARE IN CIRCLES TRYING TO CANCEL MEMBERSHIPS . THIS IS A CATCH 22 . WHAT KIND OF STANDARDS AND CODE OF ETHICS ARE USED WITH A BUSINESS WHO MANIPULATES THE CONSUMER . I OWE ZERO THEY OWE ME .......[redacted]

Review: On January 6, 2014 I went to Fitness Evolution as a guest. A sales rep convinced me that Fitness Evolution required no contract, had no hidden fees, and the cancellation process was so easy. I inquired about daycare services because I have 3 kids and going to the gym is contingent upon having daycare for them. I was told the daycare is Mon-Fri mornings AND evenings and Sat mornings. It would be $9.99 per child per month for these daycare services. My basic membership for the gym would be $9.99 per month. So I would be charged $39.96 per month. Now my main days to go to the gym were on Tues, Wed, and Friday evenings. I work 7:30am to 4:00pm. I can only go in the evenings. I have set engagements on Thursday evenings and Saturday mornings so I cannot go those days. This gym is extremely packed on Mondays so it's not worth going, I would wait a long time for each machine I needed. About two months ago I went in on a Friday evening like always and to my surprise I was informed they no longer offer daycare on Friday evenings. I received no notice about this at all. This was very frustrating that first of all I get my kids ready and drove to the gym for nothing AND second coming to terms that I could no longer come on Fridays since they do not have daycare on Fridays anymore. I tried to make it work coming 2 times a week but it is just not worth the money I pay each month. I called on 9/1/15 to cancel my membership and was told that I could come in anytime that day to cancel but to know that they were still going to charge me for this month and next month. I went to the gym around 5pm that day to be told they could cancel for me at the gym but they refused to cancel my membership because management told them they are not allowed to cancel between the 1st and 4th of each month. Not sure if this is even legal to refuse cancellation. I was not told about this when signing up even if this is true. I was not aware of a 30 day notice being needed either.

Product_Or_Service: Gym membership

Account_Number: 470479Desired Settlement: DesiredSettlementID: Contact by the Business

I want my cancellation to be entered and to be dated for 9/1/15 as I requested. Add for proof of cancellation sent to me.I do not want to pay for next month (10/2015) because if I was allowed to cancel on 9/1/15 that would have been the 30 day notice that I am being told is required.I feel that I should not have to pay for this month (9/2015) either because the 30 day notice policy was not explained to me.

Business

Response:

Fitness Evolution will waive the 30 day cancellation notice. However, Member does still need to submit a cancellation either by certified letter or in club M-F 9A-6P.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

The member signed the agreement with childcare services and agreed to 30 day notice of both. The charges are valid and the member must pay in order to cancel. Childcare is a service that is offered to members. It requires a 30 day notice just like the membership.

Consumer

Response:

I do not agree with this company at all BUT I went in and paid the demanded money yesterday (see attached receipt). I want them out of my life. I went into the gym at 4:45pm and was told that they do accept cancellations between the 13th and 19th of each month. The first time I went in I was told they do not accept cancellations between the 1st and the 4th??? This must be illegal to withhold cancellation to their members. I told them I needed to speak with the manager. [redacted] the manager came and cancelled my account (this is what she said) and I paid the $44.96. She told me she could not give me proof of cancellation. The last thing I need from this company is something in writing that states my cancellation was entered into their system AND that no other charges will come up in the future.

Review: The gym failed to provide me with with not ONE billing notice, through neither, phone call, email, nor parcel service as the unknown debt accrued.

Ok, where to begin... well, initially I had been going to the gym for quite some time, over a year or so. Monthly gym fees were automatically debited from my account each month which was fine. I ended up having to close my BofA account and it had been some time since I had even stepped into the gym. I had just started a Master's program at Stanislaus State, so I was not going to the gym at all, due to other commitments. Still, a couple of weeks ir so after I closed the account, I thought to myself, well, I better let the gym know so they can update the account. However, shortly before contacted the gym I received a text message on my phone from the gym stated "we want you back as a member, rejoin!!" I then got the same notice in the mail. Ok, so is it just me or would most think that this meant the my membership was terminated? I am typically a very responsible person, I pay ALL of my bills on time, I have decent credit and have worked hard to get it that way. My point is, based on the text message that was sent to me at the time by "Fit U" it was clear to me I no longer had a membership. Now here is the big qualm. Several months after I had kind of gotten into the swing of things at school, I decided to rejoin the gym. I drove to gym thinking I'd rejoin with an awesome deal, since I had received both offers through text message and via the postal service. To my surprise, when I inquired about rejoining I was told I had a fee of over $200. ARE YOU KIDDING ME???? Obviously, I was angry, I asked the fit u, oh excuse me, I mean "Fitness Evolution" employee (hard to keep track with all the name changes) why I was NEVER notified of any balance. What kind of business practice is that to let a customer balance accrue month after month without making any type of attempt to collect the unknown debt. Yet, it was not difficult to send me text messages asking me to rejoin? Clearly, my number was on file, clearly my address was on file and at this point I feel as though the rejoin texts and mailings were just a scam. I contacted the "corporate office" about the incident and was told they did try emailing me. Well, I have had the SAME email address for several years. [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] & [redacted] Ins. ALL send me monthly billing notifications without fail, month after month after month. As a result, it is far fathomed that this morally bankrupt gym sent me emails that I never received. When I spoke to corporate they said there was nothing they could do, I begrudgingly and disappointedly agreed to pay, as the only other option was to let this affect my credit. I am looking to buy a house in the next year or so, as a result, I really, I can't afford to let their deceptive business tactics affect my credit. However, after I thought about it and gathered multiple perspectives on the matter, I started to do a little research. Low and behold, there are dozens and dozens and dozens of complaints in regards to stories strikingly similar to mine. This tells me that something is clearly very wrong with this picture and although I am paying this balance, it feels very unjust. I actually tried to call the corporate office again just today to discuss the matter. Yet, had trouble locating the number. I phoned the gym directly and was told that "corporate has no number". I explained that I had called corporate before, so how is it now that they have no existing number? What kind of corporate office does not have a working telephone number for its customers? Hmm, maybe the type that is receiving complaint after complaint for unethical business practices?? I was told corporate did have an email address, but I would have to go online to find that because he was really busy at the moment. I actually have NEVER filed a complaint against any company prior to this, but after reading so many similar stories and seeing how many pre-existing Revdex.com complaints there were, I decided something should really be done. Desired Settlement: I have paid half of this balance through Fitness Evolution Collectors and really, I do not want to pay any more. Fitness Evolution to should absorb the rest of my cost and also do something to make me want to come back as a customer. What kind of company treats its customers as if they are dispensable. Granted, Fitness Evolution is main gym in Oakdale, as a result, business will probably remain lucrative, as most don't want to drive to Modesto just to hop on an elliptical. Nevertheless, it does not feel good to have been treated this way after being a loyal customer since I moved to Oakdale two years ago, I even brought my two young children with me. Now when we drive by the gym ask ask why we can't go, it really is just disheartening.

Business

Response:

Business' Initial Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, our records show that we sent several statements via email and USPS with no payment. We also have record that Ms. [redacted] was in contact with the facility and corporate office to set up a payment plan before she was sent to collections for several months of nonpayment. We sent the payment plan paperwork to Ms. [redacted] with no response or payment. If Ms. [redacted] has any further questions or concerns please contact us directly via email [redacted]@fitnessevolution.com

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I'm sure your "previous response does stand". However, I have requested verification of the contacts your company has allegedly made with me, not the contact I made with your office. If numerous attempts to collect a debt were made, could you please forward me this information. In particular, the emails which your corporate office initially said was the only form of contact made is what I'm interested in. This is now the SECOND time I've asked for some type od proof or documentation, yet your "business" has still failed to provide this. Being that we live in an technological era, please forward me these attempts that were made. You have already unethically taken over two hundred dollars worth of my money. The least you could do is back up your defense and explanation with some proof. If your company tried so many times to inform me of a balance, which you assured me you did, forwarding me your email notices should not be all together to difficult.

Thanks

Business' Final Response

Our previous response stands. We were in contact with Ms. [redacted] several times before the membership was transferred to collections.