Fitness Evolution

Review: Never cancelled my memebership for my four year old but they did cancel mine!!!

Hello and Good Day,

I recevied a call from a PBC COllections company telling me that I owed them some $100 odd dollars for gym membership, I never had a contract with this company, when I did go to that gym it was called FitU and I was on a month to month basis and never had a contract, when I decided I no longer wanted to go they billed me and told me I had to cancel by certified letter. I was never told this but I went ahead and did as they told me as well as pay a last month of $9.99 which I thought was unfare because I was never informed of that either!!! So I paid it and thought I was done with them, well I received a call on 9/16 telling me that I owed money, when I called the manager told me that I needed to pay for the child care portion because that was never cancelled!!! I told him that my daughter is four years old and that we were on there together so how could I cancel for hers and he told me well we will reduce the price to $39.99 right now for you, I told him absolutley no way!!! I told him that this is something that should have been taking care of months ago and he said that I needed to cancel my daughters as well??? I told him that that makes no sense, why would I have to cancel for her when we are on the same membership? He gave me corporates email which was no help at all all they told me through email is that I need to pay!!! I have saved all corresponding emails with this company. Can you please help me as they are telling me they are going to send me to collections! Thank youDesired Settlement: For this company to take care of their books better and cancel the membership for a child under 18 that was on my membership like they were supposed to months ago. Thank you

Business

Response:

Initial Business Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, as we stated previously to Ms. [redacted] during several emails Ms. [redacted] membership and childcare accounts are separate each has its own signed agreement and account number. The proper steps were not followed to terminate per both Ms. [redacted] membership and childcare agreements. We contacted Ms. [redacted] regarding the denied terminations for non payment of the last month dues for each account. We sent several statements regarding the balance with no response, per the signed agreement the account was sent to collections. We have been in contact with Ms. [redacted] offering her several options with no acceptance. Per the signed membership agreements this is a valid balance.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I never signed a contract with this company, it was on a month to month basis at ten dollars a month and in regards to statements they said they mailed me, never once have I received a statement or a phone call from this company regarding me having a balance ro even that I needed to cancel services for separate memberships, That makes absolutly no sense, why would I have to cancel membership for my child when she should have been on the same "so-called" contract with me, she is under 18. No one never once explained to me that I had to cancel my daughter as well as my own. I followed all the steps that they asked me to do by sending them the cancellation letter as well as paid the fee now several months later they are trying to collection so odd fee from me, this is a total scam and I will not pay them one more penny for the lies that they have said and their false advertising. If I have to I will take them to small claims and let the judge make the decision because their way of conducting business is full of lies and deceit.

Final Business Response

Our previous response stands. The proper process to terminate was not followed per both signed membership agreements. We did our part in contacting Ms. [redacted] regarding the balance and denied termination deeming the balance valid per both of Ms. [redacted] membership agreements.

Review: Every time I've went in I've been hounded to sign up for this and that when I say no they've begged and continue to ask I've even received calls on my cell phone once I've left!Who does that and expects to keep business!!!Fitness evolution in Tulare is the worst establishment I've encountered. I joined with cousin/friend because it was a lot cheaper than all the other gyms in the area plus tanning was included in membership. They say no contract or obligations. But when you go to cancel because they are over charging your bank they won't let you cancel. They want you to pay another month which was fine but then they keep charging you way more than your suppose to pay it becomes a hassle and fraud. I have had to file a police incident report and along with several others we have to take this to next level.We have more individuals who have spoke of their experiences to make a case and proof this is happening. The officer I filed claim with said that they have had several complaints about this business and he doesn't believe that they will be in business much longer. Anyone thinking about trying it out.Don't. I thought it was a good deal until I had this experience. Revdex.com has been notified.I called and when I spoke to the supposed manager she said to come in ask for [redacted] bit wouldn't give me last name because I told her I was calling corporate. So I go in mind you I've already been in several times with this issue. I go in ask for [redacted] there are two girls there. One named [redacted] and the other has no name tag when I ask for [redacted] she isn't there and will not be back. When I mention the call from earlier in the day as well as law enforcement, fraud and a lawyer all of a sudden the one with no name tag is [redacted]. She says there is nothing she can do and refused to cancel and confirm my information is taken out of system. She is saying there is no notes on the account the. I show her email on 7/16/15 where I spoke with lady at that point it showed I cancelled and where credit is

Product_Or_Service: gym monthly $14.99 no obligations no contracts

Account_Number: no contractDesired Settlement: DesiredSettlementID: No further contact by the busi

I want my two accounts cancelled and no more charges attempted!!!! [redacted] and [redacted] are the two accounts that Ive went in several times to close. June 18th I was told July 16th would be last charges but this is not the case they are saying they wont cancel accounts now.

Business

Response:

Hello,We show only [redacted] called the club on 7/30 andrequested to cancel. At that time, our staff informed her of the cancellation policy and the 30 daynotice. The Member refused to pay the last month’s dues as stated in the cancellationpolicy. If the member submits a certified letter by 8/31 to have her membership cancelled,we will waive the 30 day notice. Or, make an appointment prior to 8/31with the manager, M-F 9a-6p, to cancel in person.

Consumer

Response:

I am rejecting this response because:This is untrue. I went in several time as well and was always told that the manager was not in. I said that [redacted] and I wish to terminate. They said that July would be my last payment but I had to come sign paper work with Manager but they were not in. I made 2 appointments and was also to receive personal training in which also didnt happen. They say you get personal training session each month but then when you actually wanna take it they say you have to pay for personal trainer and the one offered is only to upkeep if you take the class. I had notified them a few times prior to 6/30/15 about cancelling my account as well as [redacted]s. They always told me that the manager wasnt in and even on 30th when I went in they said that manager had to leave rescheduled for 2nd and still not available then. Then on 15th they over charged me $5 on each account $10 total for my final payment. I file police report and the officer said that they have heard multiple complaints. I also know several others that are experiencing these issues with this place.

Business

Response:

The attachments to the member's response are PT appointments. There was one PT on 7/2 and a session on 7/8

Consumer

Response:

I am rejecting this response because:Look I scheduled to cancel on both appointments. It is not my fault if the employees didnt do their job correctly. I am not the only ones that have had these issues. I have attached other reviews of this place from their website. Plus I have seen several statuses on FB since I have had my problem with this place warning others not to sign up. I have attached as many as I could but have several others. This is ridiculous with this many people saying the same exact situation happened to them and none of these people know eachother.

Review: I signed up for the $9.99 per month NO CONTRACTS, NO COMMITMENTS program with my bank account in May 2013. They deducted $48.88 for Sept payment.

I signed up for the $9.99 per month, NO CONTRACTS/NO COMMITMENTS promotion in May of 2013. I noticed they charged my account $48.99. When I called them and I spoke to three of their agents over several days, I was basically told, I would never get out of the commitment! I called my bank Wells Fargo, they reviewed my inquiry and credited the amount back to my account and did a stop payment on the $9.99 per month. At that point Fitness Evolution began sending invoices via mail. They are charging me with the all the fees plus a $10.00 statement fee! I have spoken with the manager who insists this will never stop and they will send it to a collection agency. I was never given any paperwork, I simply thought this was a monthly fee of $9.99 as stated on their on flyers, signs on their building, and even on their website. I have pictures. Membership number - FU-XXXXXX. Desired Settlement: I want them to cease harassing me with statements and mounting charges immediately and remove all charges from my canceled membership.

Business

Response:

Initial Business Response

We apologize for any inconvenience to Ms. [redacted]. Unfortunately, the annual rate guarantee fee is stated on Ms. [redacted] signed membership agreement along with the termination policies and procedures. The proper steps to terminate have not been followed by Ms. [redacted]. We provided Ms. [redacted] with her signed membership agreement via email at time of signing to the email address she provided. Please be advised that we have done our part in contacting Ms. [redacted] regarding her past due balance and the proper termination policies and procedures.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I was given no "membership agreement." Theirs is a NO CONTRACT/NO COMMITMENT business policy printed on their windows and on their website. False advertisement tactics! By their own admission this marketing method is deceitful and a scam!

When I realized they charged my account $48.99 on 9/4/2013. I called the main office; the employee told me "Good luck in getting out of this!" I spoke with the Riverbank manager who threatened me with further charges; no assistance was forthcoming from any of their personnel. Three times I have spoken with their employees and three times I felt threatened by their power to make me suffer with no authority to resolve this matter - a dastardly TACTIC and no sense of the words CUSTOMER SERVICE! I find this manner of doing business deceitful, fraudulent, and bullying.

I have successfully obtained stop orders from my bank to halt them from unlawfully removing funds from my bank account. Even the bank agreed with me!

I demand that they cease and desist from contacting me. I demand that these fraudulent charges be immediately removed from their records.

They have been aware of my intent to sever all ties with their business since early September. This is an illegal scam!

Final Business Response

Ms. [redacted] was supplied with her signed membership agreement via email at time of signing to the email she provided. All policies and procedures are stated on Ms. [redacted] signed membership agreement and must be followed. We do not have a customer line to our corporate office. Ms. [redacted] has been denied termination for refusing to pay the dues within the 30 day notice as stated per her membership agreement, deeming all charges valid.

Review: I have been trying to get a refund back from fitness evolution but everytime we call there number and tells them to cancel my membership they told us to write them a statement letter so they can cancel our membership but it's been since March that we have been trying to get a refund and cancel our membership but they just do not want to cancel it all they are doing is taking money from my checking account.Desired Settlement: DesiredSettlementID: Refund

For you guys to cancel the membership of mine from fitness evolution.

Business

Response:

The member's account has been terminated. A refund is pending until we receive back the refund request form that was emailed to the member. Thank you.

Review: I am contacting the Revdex.com regarding some issues I encountered with the gym I am attending. In February, I made a contract with Fitness Evolution for some personal training sessions. At the end of March I told my personal trainer I would no longer be needing the sessions. In the beginning of April I was charged for another month of personal training. I went to the gym and spoke to the staff. They referred me to the corporate offices. I sent and email expressing I wanted to cancel the contract and asked if it was possible to get a refund. I also tried to call, however, their was no reply to either emails or my calls. Then this May, I noticed I was once again charged for another month's session of personal training. Once again I spoke with the staff. They asked me to sign a cancellation request and sent the corporate offices and email expressing I was asking for a reimbursement. I have not received a reply or a call from the offices until now. The charges for the monthly sessions of personal training are $312 per month.

Product_Or_Service: Training Sessios

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Fitness evolution to refund me $624 (2 months extra charge).

Business

Response:

We have not received a certified letter. The member signed up for a 6 month term and is not able to cancel within that time frame. There will not be a refund issued.

Consumer

Response:

I am rejecting this response because: I signed up for a 3 month contract not a six month contract. I attempted to cancel the contract twice.

I cancelled my membership after two months of having it, in order to switch over to a more facilitated gym. I signed up in December and cancelled in February by signing the adequate electronic paperwork necessary and paying my "last months" payment in cash. Fitness Evolution proceeded to charge my debit card for 10 months (yes, 10 months, not including the fee they required to "hold" my price which I certainly did not intend to hold after cancelling!). During this time I emailed, and called SEVERAL different times. My calls and emails were next answered/ replied to. Finally I was able to reach someone who informed me that Fitness Evolution had nothing "on file" that I cancelled my membership, but that they would cancel my membership while on the phone. I expressed concern as to how I should be held financially responsible for an employee at the gym that did not complete or file my cancellation paperwork correctly, yet they just informed me that "there was nothing they were able to do." Essentially, I am now out almost $300 due to an employees negligence that fitness evolution failed to take responsibility for. This place is a SCAM.

I seem to get betting the run around ! I had a credit card on file that was charged my monthly fee, until my card was compromised, and had to be cancelled and a new card issued. Since then, I told Fitness Evolution the card they had on file was closed, and I would pay in cash from now on. I told them to remove the card from my file, since it was no longer any good. They did not remove it , and I found this out when I went to pay my monthly dues 2 weeks early, as I always do.............and found out my YEARLY due was charged on the card that did not work. (another $5 charge for that) Again............I told them the CARD WAS CLOSED. The employee then told me I had to give them my checking account routing number . I refused, because I said I wanted to pay in cash. He said I had to submit the routing number. That is when I told him I was going to quit if they would not accept cash . I gave my 30 day notice on 8/20/15.

NO ONE gave me anything to sign. Since I did not have the cash on hand for the "yearly charge' I returned a week later to pay the balance I owed, which was $19.

Now I find out, another charge was tried with the card I told them was closed, along with another $5 charge , and my balance NOW was $34. When I mentioned I had given my 30 day notice on 8/20, she said there was no record of it. I had to see a MGR, and of course, one was not there, and was not going to be there for another 4 days. Seems like they give customers false information, and when you go in to cancel, they do not give you any papers to sign. I get the feeling, reading the reviews, this is standard procedure. Put people off, and be evasive to get more money. NO WAY TO RUN A BUSINESS. I intend to go in again tomorrow with a letter in writing saying I am cancelling and that NO further charges are to be made.

Review: Early March I went into to fitness evolution to take care of my balance and cancel my membership. I relocated to a city that doesn't have them there. They had me sign a cancellation request and informed me I was good until April. I thought I covered all my basis. They emailed me a copy of the form which did state you need to cancel a month in advance and that a full billing cycle would be charged I never read that and that is my mistake, because in April there wasn't enough money in that account and I was assessed all types of fees. My complaint is; understanding I am paying for something I cannot use when you cancel you need to do it 2 months in advance technically, which is a bad business practice and when you contact them they cant direct you to someone different that will handle you on a case by case basis. I asked for a district, operations, and or corporate number and I was told there wasn't one. So there goes $55 down the drain with no resolve when I canceled from my prior gym everything was explained to me in detail and told which date I was done. I'm thinking about suing them.Desired Settlement: Tell people up front to thoroughly read and go over the policy and procedures, because had I known I needed to cancel (which I got a job else where short notice) I would cancel every month just to be on the safe side. I don't expect much from fitness evolution but to keep billing me for a service not provided without an empathy. Stop billing me!

Business

Response:

I called and spoke to[redacted]. He states that the paperwork is very clear that one has to cancel 30 days in advance. However, if you are within the billing cycle the next cycle is going to be charged as the customer would still have full access to the gym. The monthly fee is not prorated if a customer canceled the membership. If you were to cancel on the 10th of a month, you would be changed on the first of the next month because it is within that 30 days notice. As the 30 day cancellation policy is on all paperwork this fee with not be refunded.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They make no sense. You tell people 30 days when in actuality its 60 days. What do I need with 30 days of gym access when I moved away...There policy is bogus. And I didnt request a refund I requested someone to speak to on a corporate level and I guess they couldn't provide that either. Horrible customer service.

Regards,

Review: Since December, I have tried to change the amount billed to me by this club to no avail. Every month, I have talked to someone at the counter who assures me that the bill is corrected. Last month, after waiting several days, I talked with the manager, Jesse Lopez, regarding over billing on my account of $150. He sent me an email showing that a credit had been applied to my account and our monthly fee adjusted to reflect the current rates. He said we would not be charged a monthly fee for several months to reflect the credit. The club does not give a written documents (contracts/payment transactions, etc.) to members, will not give out email addresses for themselves or corporate level unless pressed, and only gives a paper receipt when forced to by a member.Today, I received a VISA bill with another charge of $53. I have now been overcharged more than $165. I was told to get a total refund of the money due to me, that it would take up to six weeks! The manager offered to credit my account over a period of months, but did not actually do what he said he would. I am at the point where I do not believe anything he says.Desired Settlement: I would like to receive a full refund of the money that was overcharged ($165) and cancel my membership with no "penalty charges" whatsoever.

Business

Response:

In April, member was given a credit for half of her monthly dues for Feb, March and April. Amount of credit was $25/month, $75 total. Since one member from this couples membership used the services during this time, a full refund was not given. After review of the account and the request submitted by the club, corporate office felt that a $75 credit was appropriate.

Consumer

Response:

I am rejecting this response because: they are lying. We did not receive the credit. We were told in May that we would be given a $150 credit. We have never received any paperwork or receipt o transaction verification. Our credit card kept getting charged so that we had to cancel the card to stop the erroneous billing.

Business

Response:

The member has received a credit to her membership account. We show her and her husbands accounts still open and active. The credit is showing on her account. I've attached the transaction history.

Review: On 4-11-16 after waiting for 20 minutes,I asked the front desk employee to downgrade me account from Premium to basic. He said that I should pay $49 to downgrade! I asked him what is this fee for and that I was not told about this fee when I signed the contract.

Then he went through the system to downgrade and he told me that the system is not letting him and giving him the downgrade option.

I told him to talk to the manager. The manager was not able to help either. They sent an email to corporate asking to downgrade me which I received a copy of that request through email.

The I was told by the manager to check with them the next day to make sure the account has been downgraded.

This whole process took me about 45 minutes.

The next day 4-12-16 same thing happened. I waited for 20 minutes to get a turn since there is only one computer system working for all the business stuff and several staff are not able to help customers since they don't have access to a working computer.

MY account was the same and the manager was finally able to help me with downgrade after 40 minutes. He asked me to sign the contract again and pay the $49 fee.I asked him to show where in the contract that I have already signed says that if I want to downgrade I should pay $49 dollars. He was not able to find such a thing in the contract and the $49 fee is titled as registration fee not the downgrade fee. I told him that I refuse to pay this fee since I have neither been told nor it has been mentioned in the contract. He said there is nothing he can do but to send another email to corporate to request for downgrade and waiving the fee. He gave me the corporate's email address which I received a mailer daemon once I sent my email.

I googled to see if I can find a phone number or email address in their websites.

On the contact option on the Fitness Evolution website a page pops up that asks for the information and you can submit your question or issue which I did. No response!Desired Settlement: I have already wasted 90 minutes of my workout time dealing with the lousy customer service and a manger who has no authorities and a corporate who does not even respond to his own hired manager.

I am not willing to pay $49 to downgrade my membership from premium to basic since that is not something that I have been told or have signed for.

I have to stay with this business until I finish my 6 personal training sessions with them. Otherwise I would cancel my membership.

Consumer

Response:

The complaint #[redacted] has been taken care of by Fitness Evolution in Meridian/San Jose.

Review: I prepaid for personal training sessions and since have relocated to Castro Valley. In line with my personal training agreement, I requested a refund of my sessions due to relocation. I made this request via certified mail, return receipt, an in person visit, multiple emails and phone calls to the personal training manager whose name is [redacted]. She will not respond to my request and when I spoke to her in person, she stated that she needed to get clarification on the terms of the relocation clause from the owner of Fitness Evolution and would call me as soon as she spoke to him. I have not heard from her and she refuses to assist with my request. I am requesting to speak to the corporate headquarters to get this resolved or else I will have my attorney get involved and serve this gym with papers to appear in court.

Product_Or_Service: Personal Training Sessions

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a refund of all remaining personal training sessions that I paid for. Below is an excerpt from the letter I sent via certified mail to Fitness Evolution "Effective immediately, I am no longer traveling to San Jose for work but am working in Castro Valley at the address in my profile. I kindly ask that I receive a prompt refund for the total of 12 sessions remaining less the $100 fee." $ 640($100)$540 refund amount due

Business

Response:

There will not be a refund issued as we do not give refunds on paid in full personal training.

Consumer

Response:

I am rejecting this response because:The clause in the Personal Training agreement clearly states that a refund will be promptly made by Fitness Evolution if a client relocates to a town more than 25 miles from a Fitness Evolution gym. Please explain what this applies to if it does not apply to personal training sessions that were paid in full.[redacted]

Business

Response:

The member must provide proof of new residence that is 25 miles away to receive a refund. Must be a current bill or lease with the member's name and new current address.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as they honor their statement to provide me with a refund. As requested, I am attaching a copy of my current PG&E bill showing my current address. Additionally, I would like the business to provide me with the contact information of the person that can process my refund as the fitness manager at the club I went to is not helpful at all.Please respond back with the information I have requested.Thank you,[redacted]

Review: I went in to the gym a few times trying to cancel my membership. Every time I was told that a manager was not available for some reason or another and that I was only able to cancel with a manager. I called a few times and when I was finally able to talk to a manager she told me I had to physically go in to cancel my membership. I explained to her that I worked an hour out of town and I would not be able to make it in time before a manager left. She just stated again that I had to speak to a manager in person. I was finally able to make it in when a manager was present and they want to charge me another month's fees. She said that was a good thing since I would have access for the entire month of March, even though I explained to her I was cancelling because since October I have not been able to make it in at all. I told her I had been trying to cancel since January therefore they had well over 30 days of notification from when I initially tried to cancel my membership. They have made it extremely hard to get a hold of a supervisor. When I went in and asked for the number to Corporate, the clerk said that there is no number for corporate, that she is on her own and she said the best she could do was give me an email to customer support. They have made it extremely hard to cancel this membership and they have just been giving me the run around from the beginning, charging my bank account the entire time of course.Desired Settlement: I don't want to pay an additional month of membership fees. I had to pay $40 for a 3 month upkeep fee even though I've never gone but I'm not even asking for that back. I should not have to pay for March when I gave notification in January that I did not want the membership any more.

Business

Response:

To terminate all membership there is a 30 day written request that needs to be provided to terminate the membership any and all fees during that time need to be paid in order to complete the request. We have waived the 30 day notice and not additional fees will be charged to the account.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This place is a scam, the low monthly dues are true but if and when you decide to close your membership you will have hell to pay because they will not cancel your membership and they will continue to charge you, I canceled via written request and mailed it to them like they iinstructed and shortly there after moved and I heard nothing form them and now almost 2 years later I have a collection from them for almost $600. now, here is the worst part of all, they forced me to pay $240 dollars of the amount and told me that the collection would be removed form my credit history if this amount was paid. Now it is showing as a settled account AS WELL AS NOT REMOVED. This has dropped my credit score 45 points which put me in a position tat my pre-approval for a home purchase has been retracted from the bank and they are not attempting to honor anything they said to me and are basically says go away. These are the worst types of humans and those who work for this company aren't any better which makes since

Review: IN OCTOBER 2013 I REQUESTED CANCELLATION OF MY ACCOUNT DUE TO POOL STILL NOT OPEN AND CLASS SCHEDULE WAS NOT POSTED. THE ASSOCIATE TOLD ME THAT THE COMPUTER WAS DOWN, TOOK ALL THE INFORMATION AS WELL AS MY MEMBERSHIP CARD. I AM STILL BEING CHARGED MONTHLY FEES. I PHYSICALLY WENT TO THE FACILITY TODAY AND SPOKE TO THE GENERAL MANGER WHO STATED THEY DID NOT HAVE A CANCELLATION OF FILE FOR ME. I WENT TO THE FACILITY ONCE IN OCTOBER AND NEVER WENT BACK AFTER CANCELLING.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Fitness Evolution regarding complaint ID [redacted].They charged me again this month

Regards,

Review: Cancel gym membership in April 2013 with final payment and still got billed for May 2013. No longer has services with FIT U.

Wanted to cancel gym membership in March. Rep advised you have to make appointment and cancel with manager only. Went to appointment in April. Cancel and made final payment to Manager [redacted]. She stated we can use gym until end of April. From that point on no fees and membership is completely canceled. Notice my bank account was charged. Called mulitple times and spoke to [redacted] and she was extremely rude. Advised for me to email customer service and see what my optinos are. I ask her is there a number I can call. No, email only. She insisted she was wrong but not willing to help me in anyway. She hung up on me. I am very upset. I called another FIT U by the mall. [redacted] was able to help me somewhat but advised that coorporate will has 30-60 days to give me back a refund. I have checks clearing and need my funds immediately. [redacted] advise that's the best she can do. Unexceptable.Desired Settlement: All I want is a refund back and please don't debit my account in the future. I don't have a active membership with FIT U anymore......

Business

Response:

Business' Initial Response

We apologize to Mr. [redacted] for any inconvenience. Due to a system error Mr. [redacted] was over charged. We have rectified this situation and refunded the overcharged amount as of 5/13/13. Mr. Thaos membership is no terminated and will not access any further charges. Feel free to contact us directly at [redacted]@fitnessevolution.com.

Review: Me and my daughter [redacted] signed up for membership at Fitness Evolution in [redacted] on 10/30/2015 my mother in law passed away on 10/31/2015. We canceled our membership 2 weeks later. I was told I would only be charged for one more month of membership $9.99 each. They charged us the membership fee plus the membership fee guarantee of $39.00. The membership fee guarantee is to guarantee that I get the same $9.99 monthly membership fee next year. I do not need the membership fee guarantee we are no longer a members.Desired Settlement: I would like a refund of both mine and my daughters $39.00 membership fee guarantee charge.

Business

Response:

All memberships require a 30 day notice, as specified in the agreement. The rate guarantee fee fell within the 30 days, making it due at the time of cancel. As a courtesy, company can refund the $39 for each account, though both are valid charges.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

That they will refund the $39.00 for each account. Thank you

Business

Response:

Hello [redacted]Thank you for the form. I have sent it off to Corporate for processing.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. "Received a check in the mail today. Thank you"

Review: I have a membership with my wife and daughter. my wife was due to have a surgery and we talked to the manager at our club regarding freezing my wife's membership for up to 6 months. the manager told us that this is acceptable and began a freeze on her account starting august of 2015. we advised the manager that my wife will unfreeze her membership march 1st, 2016. the manager told us that when my wife is ready, she can come in to the club to unfreeze her membership. on february 9th, 2016, my wife went to the club to advise the staff she will unfreeze her membership on march 1st, 2016. the employee told my wife that her membership was already unfrozen and that it was unfrozen starting november of 2015. when my wife questioned why the membership was unfrozen, the employee could not give a valid reason. the employee advised my wife to contact "customer service" at the following number: [redacted]. after approximately 15 phone calls to this number between february 10th and february 11th, with numerous voice mails left, and no response, I called to speak to the club manager. the manager told me that the only way to resolve this issue was to contact the customer service at the number provided. I advised the manager that no person answered and if there was a different number to call, the manager said that is the only phone number they have. fitness evolution has charged me 3 months of dues without my authorization. I contacted my bank and was advised to file a dispute with Revdex.com first, then contact the club. there are many complaints and negative reviews regarding this very practice by customers on [redacted], and [redacted] reviews. this practice must stop and I must be given a refund for the 3 months I was charged without my authorization. thank youDesired Settlement: I want a refund for the 3 months I was charged. $9.99 for the month of november, december, and january. I want to cancel my membership for my wife, my daughter and myself.

Business

Response:

Fitness Evolution has already spoken with the member directly, and member has stated she is satisfied with response.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Their cancellation policy is RIDICULOUS. First of all, like 99.99%of the population, I can't find my original contract. It was never emailed to me despite what they said "Oh we'll email a copy to you..." We are moving out of town and new town doesn't have a Fitness Evolution. To cancel I had to make an appointment or send a certified letter. REALLY? Make a freaking appointment? To start their crappy service I don't recall having to make an appointment. They were really happy to take my money on the spot. Anyhow, I made an appointment I think 2 weeks later to cancel. When I showed up to pay the $9.99 which I thought was my last month's payment, they told me nope, I also had to pay the $39 annual fee. Which just COINCIDENTALLY was the same month I was cancelling. And they wouldn't waive it or pro-rate it. Too bad for me. So I'm paying $39 annual fee for something I'm not even using and have cancelled. What the heck is going on with this company? They have the worst policies and the worst customer service EVER. I can't even believe this is happening. I'm 43 yo and I guess luckily haven't encountered a company with such bad policies.Desired Settlement: I'd really like a refund of the $39. But I'm probably not going to get it. I'd settle for a prorated refund of $35.75 which is 11 months but I'm probably not going to get it. What I'd REALLY like is for Fitness Evolution to STOP SCAMMING people because that's what I feel this is. A total ridiculous scam. Sure I may have signed something who-knows-how-long-ago, but a reputable business would understand and do their best to make a reasonable accommodation to a reasonable customer.

Business

Response:

In order to terminate any membership there is a 30 day notice, any and all fees due in that period need to be paid in order to terminate the membership. As the annual fee is billed during that period of time it does need to be paid and we do not pro rate the amount. All of our fees are disclosed in the agreement that was emailed at the time of signing. There will not be a refund issued.

Review: Cancelled membership twice. They state I owe $408 & continue to bill and have also sent me to collections for $600. I am writing this on behalf of my son who is Active Duty in the Navy and is stationed in another state, so I am trying to take care of this for him. My son joined Fitness Evolution Gym on 1295 East Shaw Avenue, Clovis, CA 93612 on 9/30/2013 with the $20.00 month to month membership. He stopped going into the gym in the first 3 months. He called and cancelled the membership in May of 2014 but they continued to bill him. He then went in personally to the gym towards the end of 2014 and cancelled again and they told him it was taken care of and cancelled. He has now been sent to collections for $600.00 (swiftfunds financial 888-479-4384). The gym he attended stated he owed $408.88. The collection agency called and told him he had to pay the $600, and when he asked about payments they told him he could do $300 in July (was paid on 7/2/2015) and the other $300.00 in August. When I called the gym, they stated he owed $408.88. I asked for them to fax me a copy of his bills and they stated they do not have a fax machine. I asked for a printed copy of it and they did not have a printer. I asked to talk to the GM and he was not available. I asked for corporate phone number and they couldnt provide it. I verified the membership was cancelled and they said no. I asked to cancel the membership and they refused until the balance was paid in full. I asked why after not receiving money since the very start of the membership why it was not automatically cancelled and they said that does not happen. I asked why his membership is still active since it has been sent to collections and they said that they dont cancel unless the member cancels themselves. I asked if they are still billing him and they said yes. Which my son did twice the prior year. During boot camp his phone was deactivated. I have asked for the GM to call me, he hasnt. I emailed the corporate headquarters and they have not responded.Desired Settlement: I want the collection agency cancelled and to no harass my son any longer. I want fitness evolution to cancel his membership effective May 2014. I want them to remove all past due money owed. They can keep $160.00 of the $300.00 already collected by the collection agency and I want the other $140.00 refunded in the form of a cashiers check.

Business

Response:

We do not have any record of an inquiry to cancel the account. The member was notified of the balance due on the account in May and June of 2014. We do show this as a valid balance, however we are taking the $300 already paid as a settlement payment and we have notified the collections agency to have the remainder of the balance removed and the collections account closed out. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I want a letter stating the account balance is $0.00 from both Fitness Evolution and Swiftfunds collection agency (agent on case [redacted]). I also want a statement the the acount is closed and the membership is canceled from fitness evolution. Letters may be sent to [redacted]

First and foremost, I am very displeased with the billing situation. I signed up for three months of personal training and had been charged for 5. I spoke with my trainer about it several times, and he assured me that it was being taken care of; yet it never was. I called several times, emailed the managers, went in to talk to people; and never did any of them get back to me. FINALLY I went in one morning, after having to get a sitter to come over at 6 am to do so, to talk to the opening manager. She got cooperate in touch with me and after 5 months of being charged I finally received a refund for the two extra months and she insured me that my personal training was canceled and I would not be charged again. Well, BIG SHOCKER, I just had another $136 taken out of my account yet again!!!! This is the SIXTH time I've been charged for personal training, and I only signed up for 3. Needless to say I am livid. I am a single mother and I had to bite the bullet to even justify paying for three months of personal training.

My other issue, or concern, is that I was/am paying a lot of money for personal training and I had not seen any results in the three months I had a trainer; not until I started with a new trainer did I start to see results. My displeasure in this lies in the fact that I do not feel that I am getting my money's worth for the personal training that I have so far paid $554 for. I signed up on September 25th and since then we have never once taken my body fat percentage, never weighed me, not really addressed nutrition except that first orientation day, and only one week in the going on 12 weeks that I had been a member had a workout plan written out and emailed to me. I have told the trainer that I need the workouts written out, just because we change it up when we are together does not mean that I can repeat the workout, I don't remember once I leave. When I signed up I was promised the following:

That we would discuss nutrition. I was told to track what I'm eating then we'd look at it and talk about proper diet and nutrition and what I should change (I use the loseit app).

We would check my body fat percentage to see how I'm doing because muscle weighs more than fat so I shouldn't weigh myself.

That I would see almost immediate results because I am already pretty lean. I showed him pictures of my goal and was told we could achieve it in probably a month and a half.

That I would be motivated and pushed.

And that I would get weekly workout plans to follow (Only once had this happened)

I feel as though I have been cheated and robbed. I understand that I should be more dedicated and strict with my diet. But that being said, I am not paying for a workout buddy; I am paying for somebody to push me hard and motivate me. If this was just about the workout, I could google what to do, check out the diagrams on the machines, or ask somebody that I view as fit what machine would be good to focus on a different muscle group.

The point is that I am paying for a service and feel as though I had not received said services with my first trainer. I had mentioned to him that I didn't feel satisfied and he said that he would have a whole new routine ready for me the next week; yet when I got there on Monday, no trainer and no plan. I know that he "was very busy and has had some transitioning at the gym with his position and what not," but I am a very punctual person and do not like to wait when I have a scheduled appointment; I usually don't let it bother me, but it had been an ongoing thing as was trying to get ahold of him at times. I met with a different trainer instead, who is a very nice guy, and I got a great workout and information. I asked trainer #2 to weigh me and check my body fat percentage, as it turned out I was at 25% body fat and weigh 151 lbs, NOT acceptable; I want to be at about 17% and 135 lbs. I am a results and visual type person and if I would have been made aware of this information I would have pushed myself even harder.

To top all of that off, after ranting to the manager at the front desk and apologizing for doing so (I HATE complaining and usually will just bite my tongue and waste the money), I was supposed to have a 4:00 personal training session. However, apparently all of the trainers were in a supplement training so I had to be rescheduled. I was not notified by email nor called that my trainer, #1 or #2 or whoever, would not be available. If I'd have known that my scheduled appointment was canceled, I could have gone to the gym an hour earlier and not wasted a portion of my day.

I was VERY skeptical about signing up for a gym, and even more skeptical about personal trainers. I ignored my instincts and dove in thinking that if I really want to get in optimal shape I needed a professional because working out at home wouldn't cut it. I DO NOT care about being stronger, I want to be tight and lean. With what I have experienced so far through my short membership at fitness evolution, there is absolutely no way that I would refer your gym to anybody; in fact I'd encourage them to steer clear of Fitness Evolution. At this point the only thing that would appease me is to be provided the experience that I was promised when signing up. I feel that as a paying customer, I am owed three months of person training in which all of the aforementioned services will be provided to me free of charge. This is in no way me trying to get free personal training out of your gym, this is about me receiving the services that I have paid for in full. At this point, I think I will cancel my membership all together and go somewhere else. Hopefully I won't continue to be charged even if I am not a member. I plan to go to the bank and put a stop to all payments withdrawn from the company.