Fiverr, Inc.

We have reviewed the complaint sent in by *** ***The incident began with *** *** reporting that the account in question was compromisedUpon reviewing this incident with our Risk Management team, we have promptly canceled the orders reported and reviewed any associated parties
related to this incidentAlthough *** *** claims there is a disputed amount of $357, the total of reported orders was only $and this entire amount has been refunded back to the credit card used to purchaseTo clarify our payment system to *** ***, funds from cancelled orders can be reused on Fiverr without requiring new payments to create new ordersAfter contacting *** ***, we have requested basic materials to verify the ownership of the account to confirm whether or not we are discussing sensitive account information with the account owner*** *** has refused to provide the requested materialsUntil further review, and since we cannot verify ownership, the account in question has been restricted from purchasing for the owner's protection*** *** is invited to send the requested materials to reinstate the account and assure it is secure

We have reviewed the complaint open by *** ***We noticed that *** *** contacted our Customer Support team in #***, informing us that the seller was unresponsiveOur team suggested to *** *** to reach out to the seller, to see if the seller would be willing to resolve this
issue with the orderBefore stepping in to consider cancelling this order, we wanted to make sure that all communication was attempted to reach a mutual agreementBeing as this was not the outcome, we have went ahead and cancelled *** *** order and the funds are now available in his shopping balanceIf *** *** has any other questions, he's welcome to follow up with our team in his ticket request #*** and they will be happy to assist

We have reviewed the following email updates regarding Complaints Report #***After further review, we have noticed that *** ***, did not update our Support team in his ticket request #***In order for us to fully verify his account, as is our Security protocol, ***
***, was required to send the following and failed to provide this information: " a Fiverr-related *** transaction ID that corresponds to the FIRST *** account used on the Fiverr account in question(a withdrawal transaction ID)." This information was required back in Oct2015, as of today, he still has not provided this piece of informationIf *** *** would still like to change his *** email address, he's welcome to send in a new ticket request, with the required information for Support to further assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The claim was ***The seller provided information and without further investigation, my account was closed and the customer service refused to investigate anythingThey just took the money and closed my accountWhat kind of business is that????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***As mentioned to *** *** in her ticket request #*** by our Customer Support team, there is a grace period of days after an order has been marked Completed during which we can cancel an orderAfter that time, the seller is able to
withdraw his earnings from the order that was placed, and Fiverr is no longer able to cancel it In addition, *** *** placed the orders in August and did not contact our support team until Feb**, That is a time frame of years without any communication with our support staff which is well beyond our cancellation period*** *** was also updated that she should be aware that as in any marketplace, we have a variety of freelance sellers, and Fiverr cannot guarantee your satisfaction from all sellers, and cannot be held responsible for the quality of their workWe state in our Terms of Service that your use of the site, its content and any services or items obtained through the website is at your own riskIn no event will Fiverr be liable for damages of any kind arising out of or in connection with your use of the website, or any services or items obtained through the websiteIf *** *** has any other questions, she's welcome to follow up with our Support team in her ticket request #***

We have reviewed *** ***'s complaint with our Customer Support teamWe are sad to hear of his experience and determined to assist him with the refunds requested, additionally working with *** *** on how to improve his experience on FiverrWe are reviewing the sellers he has purchased from,
unfortunately we will not be able to share the results due to our Privacy PolicyWe will follow up with *** *** in the Customer Support tickets he has opened, and as we pointed out, it may take some time to review his ticket due to the high volume of Customer Support requests

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are sorry to hear of her first time experience on FiverrWe are reviewing the incident with our Quality Assurance team and have reached out to *** regarding the incident to provide a full resolution to the matter

We have reviewed the updated made by *** ***Seeing as *** *** has added her *** email to her Fiverr account, there was a 24-hour security holdShe should now be able to withdraw the funds available in her Fiverr accountOur Support Team did not inform *** *** that her account will be restored, we informed her of the date she can reach out to us to obtain the funds in her Fiverr accountAll the reviews on *** *** account were automatically removed by our system when her account was disabledWe did not personally remove the ratings, they were disabled along with her account.Again, *** *** should be able to withdraw her funds nowIf she runs into any other issues, she is welcome to reach out to our Customer Support Team, as previously mentioned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Then I think that you guys should have a horrible rating on the Revdex.com This is not a "better" business practice You have no training, no phone for questions, and horrible customer service I have yet to receive my credits on my credit card This is a terrible waste of my time Revdex.com score should be changed to 'F' score immediately A+ is a joke How much did you have to pay to get that score??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the request made by *** ***As previously mentioned, the account he has requested to restore was subject to being sold in his own words and was disabled to assure that no unauthorized transfer of ownership can be madeAny account that was subject to such violations can not be restored for the security and integrity of our community*** *** is is free to continue to buy and sell on fiverr on a new account if he chooses to, but will not be allowed to have further usage of his previous Fiverr account? for security reasons?, other than requesting to withdraw his revenue after a clearance period of daysOur Terms of Service are clear and specify his violation under the Abuse and Spam subsection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
"confirmed reports of attempts to hack their buyers website"

We have reviewed the comments made by *** ***As mentioned in our previous reply, the order does not qualify to be cancelled based on our Cancellation Policy and the terms of which her Gig was ordered (unlimited revisions until she is satisfied)Because the order is now marked as completed, *** *** is free to rate her experience with her sellerAdditionally, because we are unable to cancel the order, Fiverr has compensated her for the experience with an additional $to her shopping balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Fiverr raised a question that I am running duplicate profile called "***" that is completely wrongIt's only a simple childish guess that I am running that profileOne can't raise question based on similarity of nameIf that will be true then almost all email service providers will have to deactivate millions of email account having similar kind of namesFor e.g***, ***, ***It seems like fiverr don't have any valid proof or path to deal with such guessesIf I am not wrong, fiverr provides individual a right to work on fiverr with individual profile with username of choiceFiverr never asked even a single time about any sort of documents like my driving license or my PAN card (tax ID in ***), etcI can prove that myself *** ***Likewise Fiverr must also ask owner of other profile. I checked on fiverr about that profile and found that Fiverr deactivated that another profile "***" and I am sure that they would have used same weapon of guess that, the owner of that profile "***" would be running duplicate profilesReally a funny story.I WOULD ALSO LIKE TO INFORM Revdex.com THAT FIVERR BLOCKED MY PROFILE DUE TO WHICH MY BUYER WOULD NOT BE ABLE TO COMMUNICATETHAT'S WHY BUYER WOULD HAVE CONTACTED FIVERR THAT HIS/HER PROJECT NEED SOME WORK FROM ME SO FIVERR RAISE QUESTION AGAINST MY QUALITY AND TOLD ME THAT I AM NOT PROVIDING SERVICE TO BUYER THAT'S WHY FIVERR BLOCKED MY PROFILE AND MONEYWHERE AS THE FACT IS THAT IT WAS FIVERR WHO GENERATED ISSUE TO MY BUYER AND AFTER THAT THEY CAUSED DAMAGE TO ME AND MY BUSINESS.KINDLY BAN FIVERRTHEY ARE NOT ABLE TO PROVIDE PROPER SERVICE AND PLATFORM TO WORK WITHTHEY WERE TRYING TO STEAL THOUSANDS DOLLAR OF MINE. PLEASE HELP ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I state this againI do not own another account on fiverrMy sister has an account and I have oneI offered to pay a gig for her since I had credit on my accountWe are two different people with separate accounts.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The custom offer would have attached to the following gig which has the description as follows"I will proofread any Japanese document for youI charge one gigfor two pagesThe preferred format is WordAny format that my computer can work with will be fine though." As you can see, the description speaks for itselfIt does not say translateIt says proofreadI explained this to the client as well, stating that proofreading is not translationYour customer support is useless They do nothing for me and they have a history of making some very bad decisions including siding with a stalker on another gig of mineFiverr customer support is shady and cannot be trustedIt is common sense that I should be compensated for my workFor Fiverr to not do this while coming up with some very weak excuses, shows how dishonest Fiverr isThey will side with the buyer at all costs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint open by *** ***Unfortunately, as mention to *** *** in her Support request #***, to prevent fraud and abuse, users are limited to one active accountAny additional accounts determined to be created to circumvent guidelines, promote competitive advantages,
or mislead the Fiverr community will be disabledMass account creation may result in the disabling of all related accountsAny violations to Fiverr’s Terms of Service is also cause for permanent suspension of all accountsOur Customer Support team has reviewed, *** ***'s account and we can see that she mentioned to another user that they currently have another account, with no mention that this was her sister's accountIf *** *** would like a specific order to be cancelled, she is welcome to follow up in her ticket request #*** and our Support team will be happy to assist. Due to the violation of having multiple accounts by this users own admission to another user on the site, we will not restore the accountsFiverr's Terms of Service states the following: Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.Violation of Fiverr's Terms of Service may get your account disabled permanently.Furthermore, we will not be cancelling either of the orders of $and $73.50, *** *** placed on both accounts due to the fact that the seller delivered all the materials, they are looking to be reimbursed forShe will be able to access her $order on her naomimaccountAs for the $order it's located on the other account which we cannot go in to details about due to our Privacy Policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** *** *** ***, *** *** ***

We have reviewed *** *** updatedIt appears that *** ***'s withdrawals has been restored and this issue has been resolved within his ticket request #*** with our Support teamIf *** *** has any additional questions about his account, our Support team will be happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I am still waiting to be paid for the assignments that I completed in June 2014.
Sincerely,
*** ***