Fiverr, Inc.

After reviewing *** ***'s update on this matterFiverr never told him that there was a technical issue with the feedback, we did inform them to work things out with the seller as they contacted *** *** numerous times about the feedback they originally leftFurthermore, we contacted *** *** through the ticket they had opened with usAccurate feedback is not removed without buyer consentThe integrity of our feedback system is of the utmost importance and any feedback that does not meet our community standards may be removedWhich was the case with *** ***'s feedback after our agents reviewed his feedback and what the seller delivered and was more than willing to assist them on the order. Since this had been an ongoing issue for over a month, the day window which feedback could be left on the order expired and this is also the reason we instructed *** *** to try and work things out with the seller, since they were clearly not satisfied with the work they received. *** *** has already been refunded as he wished on his original desired settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
My query is simple, I do not have multiple accounts in fiverr,I have only personal working account name with "***" that I have made very professionally maintained registered with ***As I mentioned in file that I am Developer,designer and tutor in VFX classes, Are those accounts you mentioned as multiple accounts registered through my same mail address..??...if made than Fiverr can prove that But till now why fiverr.com not mailed us nor do any notification about same mail id is used for another account creation.even after we have worked more than years and developed this platform as a workstation and revenue is used for classes and students development They Simply does This when Account have high Revenue available If not how you could justify that way (Fake justification about multiple accounts)and snatching and looting our HARD WORK MONEY..?..,Have Revenue to be withdraw and support is constantly rejecting tickets and closed without any proper guidelines or not even giving correct sentences,one of their fellow member from support name is Jacky said me to contact within days for revenue and further details and other member from support have given us different time and date ,till than they simple make fool other seller and developer like they have done to ME.you can check screen shot that justify tickets(#***,#***) from support they have closed and didn't replied tooMy Other Co-workers and Students also have same Issues with Fiverr workstation now,they all have same issues ..faced may be they will buzz you soon,they have taken your site name and addressesevery one of them have Experience that fiverr have SNATCH THEIR MONEY just about when they reach maximum Revenues and amount to be withdrawal.SO I AM NOT HOPPING TO GET THIS TYPE OF BUSINESS RELATION ,
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Sincerely,
*** ***

We have reviewed the complaint opened by *** ***We have previously addressed his complaint by canceling his order and addressed that the seller will be reviewed by our Trust & Safety team, for privacy concerns we do not announce any actions taken against other users

We have reviewed the response sent in by *** ***His original desired outcome to be refunded for the specific orders mentioned and restoration of his account was already addressed and met in a previous reply*** *** has confirmed that these actions were taken and is now addressing a new, unrelated order issue not connected to the original order numbers in this Revdex.com complaintAs a reminder, the order numbers addressed in his original complaint and access to his account originated from unauthorized purchasesThose purchases and security issues have been resolvedWe have since communicated to *** *** regarding the new order issue, regarding the service quality he received from a seller, in a separate Customer Support ticket in which he has not responded to our questions and comments yetWe encourage *** *** continue his communication with Customer Support in that ticket

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I didn't receive any explanation and proof from you regarding this violationI didn't violate anything because, I will repeat, in the first place, I asked for your advice (Ticket #***) because I thought that what the seller is asking me to do is maybe violating the TOSConsidering this, I just don't see the point why you're saying that I was "abusing the referral program by spamming users." I never asked or spammed users to get referralsI think this violation should be charged to salmanfan (username) or the other accounts that he/she is usingAgain, I only ordered *** because of the request of the buyer under orders *** and ***I'm sure that doing what the buyer is asking you to do isn't a violation per se.Regarding Ticket # ***, you also didn't give me any explanation why those orders were rightfully cancelled even if I have successfully completed all of them and the buyers confirmed that they were satisfied with my deliveriesWhat you did was just to email me* a notification saying that you "*** *** ** *** ** *** *** *** *** *** *** *** ***" and that's really unreasonable.With this response, I uphold my desired settlement.*Please refer to the attachments
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Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Actually cancellation was eligible because the
seller was patently unwilling to make the modification I requested, nor in a
timely mannerIn fact, I requested mutual cancellation seven timesNever did the seller ask to complete the order instead of cancellation, rather the seller grew derisive to me and uncooperative to Fiverr's own policyI was in contact with agent Tara for about two unduly long weeks, in addition to, after the order was falsely marked complete on September **, The seller and agent Tara were fully aware that the submitted item marking the order complete had nothing to do with my order, and the seller confessed this submission error on September **, Agent Tara protracted the entire cancellation process, and when asked for proof that the matter was escalated to the appropriate department she stated she would do, she abandoned reply and allowed the seller to receive full payment for an unmodified orderThis entire process involves gross dishonor and disrespect to its own policy, disregard to buyer's facts and consideration, dishonesty and stealing on Fiverr's part. I notified agent Sheana that I planned to contact other agencies and possibly news stations of how this process reached this disappointing point due to Fiverr's faulty and broken customer support service, particularly with the process headed by agent Tara]
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Sincerely,
*** ***

We have reviewed *** *** *omplaint that was opened*** *** account will not be restored, due to violations of our Terms of ServiceHer account was flagged for having numerous complaints from sellers and an excessive number of order cancellationsOur Trust and Safety team after reviewing
the account made this determinationWe will not reinstate her accountShe will still continue to have access to her orders that were paid for, and *** *** may withdraw her available funds at any time using the following link ***I also noticed *** *** mentioned that she would like all the money paid through Fiverr to be refundedAll of those orders were placed and completed successfully back in As mentioned in our Terms of Service, there is a grace period of days after an order has been marked Completed during which we can cancel an orderAfter that time, the seller is able to withdraw his/her earnings from the order, and we may no longer be able to cancel itFurthermore, we ask that she review our "Disclaimer of Warranties" and "Limitation on Liability" stated in our Terms of Service which she agreed to when joining our siteIf *** *** has any other questions, she's welcome to contact our Support team at to***

We have reviewed the complaint by *** ***At this time, his account is active and everything is appearing normalWe also noticed *** *** has accounts on Fiverr, which is not permitted and a direct violation to our Terms of ServiceAt this time, both account are currently active and accepting
order as well as placing orders. As for the claim of $in which *** *** has made was incompletedThere are no details (order numbers or screenshots) provided by *** *** and we are unable to locate the claim he has madeAt this time, we are only seeing Mutual Cancellations on *** *** account (meaning cancellation he accepted or made with his buyers)of those are Mutual cancellation that was made from November to today, and with an overall, cancelled orders out of total orders which is 20% cancellation rate on *** *** account.Our Customer Support team has received multiple request from *** *** (for example: *** *** ***, etc.) regarding the Search option and we have continue to confirm with *** ***, that his Gigs are active and appearing in SearchAt this time, we have checked again and *** ***'s Gigs are appearing in Search. As mentioned in our Terms of Service, in no event will Fiverr, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.If *** *** would like to send the additional information, so that our team can look into the $claim he mentioned, he's welcome to submit a new request to our Support team with the required information (such as order numbers or buyer's username) to ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The designer has spent a great deal of time on this logo design He and I have been working together for days and he still isn't able to provide me with a logo that I'm satisfied with I paid for the 'unlimited revisions' package and have had to spend a great deal of my time showing him designs and fonts because the work he produces on his own is *** and amateurish Also, each time I send him a revision request, it takes him up to days to respond, which prolongs the process even further.I think this guy deserves the $for his time spent But I'm disappointed with Fiverr that they don't do a better job screening designers to make sure that they can actually provide quality work I thought that, in using Fiverr, I had some reassurance that I would be working with someone with some talent No, not the case.I'm sorry that Fiverr isn't reputable enough to return $to a dissatisfied customer The actual designer refuses to give me a refund I've asked him In the meantime, I am now in logo design limbo waiting for the design to be finished because the designer takes such a long time with each revision He is also trying to avoid getting a low rating from me but, unless he finally provides me with a design I like, I can't give him a good review Its a lose lose Shame on you, Fiverr
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is completely a lie...I have one *** account and I never used my *** account anywhere...I need screenshots ip records..etc...What I am telling is completely true..Fiverr is terminating user account to protect customers however, thay way you are giving more harm than ever to my existing customers..There is a misundertsnading and I still insist on this issue and I will also take other legal precautions against the company.I am an honets person and I am %telling the truth...I want a detailed analysis..If the issue is nor resolved via this channel, I will complain other platforms..I am not running after money...I am running after the customer who trust me and who are waiting for my response..I am getting order cancellation messages from Fiverr about the orders I have already completed...This is not a moral way of punishing sellers due to a so-called infringment...I am totally sure that Support Team is making a big mistake...I want a detailed analysis and prrofs from Fiverr
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reason why I marked the order complete and gave your seller (who is a complete scammer) positive feedback (and the reason why he has a 100% rating by the way for positive feedback from thousands of other buyers with rare to none as far as negative feedback, is because after your seller does an unsatisfactory service, he the tells the buyers to mark the order as complete because time is running out to complete the orderHe then tells the buyers, like myself, to go ahead and give him positive feedback while he in turn will work to correct the issueAt that point most buyers would say ok, because we actually do need the service doneFiverr has several different sellers who are scammers on their network and for whatever reason they are allowed to get away with it and get away with the hard earned money of buyers like myself who look to get a legitimate job doneI guess I've learned my lesson that if you want a legitimate job done then to stay as far away from a company like Fiverr as possibleFor me to actually have to go to the Revdex.com to resolve this and for Fiverr to make absolutely no effort to police the fraudulent activities of what goes on in their network is irresponsible on their part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Fiverr has given me the exact same scripted response that they have given me each timeI explained that my *** account has been changed and I have no access to the transaction IDs as they have been deleted by ***I told them this and added I could verify my identity with other methods but they will not accept anything other than a transaction ID, meanwhile, they are holding $100+ bucks I earned in the account and I cannot access it or get it direct depositedI have lost faith that this will ever be resolved by this company that will not make an exception for a single dad! Just horrible service and I've never filed a complaint against a company before themDo yourself a favor, don't signup for FiverrRipoff
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Sincerely,
*** ***

USER BEWARE
Well I thought it was going to be great, I found a gig to buy for $so I clicked buy gig and it took me to PayPal and said $and a 50cent processing feeI said ok and realized it didn't buy the gigIt just put $in my account
Well that's -right off the bat for intentionally misleading customers into thinking they are buying from a sellerInstead we are buying virtual currencyOk that's fine I take my $pretend money they gave me and clicked buy gig again the same one
Well I put the information in and no matter how many times I put it in it would not accept the gigI tried to cancel it but the gig seller said I would have to do a custom gig to buy form him ? well why does it not say that ? (the user is not allowed to cancel the order only the seller is)
it said I could buy a gig for$it lied I gave him my order and he said that will be $dollarsWell that's why it wouldn't let me do the $gig another misleading trap trying to take peoples hard earned money
They are down to that's another -I moved on to another seller for a $gig and this guy did nothing buy copy and paste some words onto a picture he has already done for other clients and called it my own creation that he worked hard on just for me
Well I gave him stars said thanks told fiverr what I thought of them and closed my account They have taken $from me by misleading me and also hours of my life I cannot get backI will not spend more hours trying to get back the $that I know they will not send so I'm just complaining and leaving it at that
I advise everyone to stay away as you can end up losing hours of your time and your money
USER BEWARE

We have reviewed the complaint opened by *** ***When prompted to refund her payments made from her two credit cards, Fiverr Customer Support successfully initiated the refund request which normally takes up to hours to processWe will attach a copy of the refund confirmations to ***
*** in a Customer Support request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Fiverr has not contacted us by any meansThey have no phone number on their web site so we have no way to reach themThey have not reached out to me at allWe would gladly provide the requested information if they would simply ask for itThey have notMy husband and I have left several VM on the only number we could find for them, the one listed on the Revdex.com web siteIt does not identify the business as Fiverr and noone has called us backIt is OK to provide them with my email if it will help them in this endevor.]
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Sincerely,
*** ***

We have reviewed the complain by *** ***It appears that our Customer Support team has already followed up with *** *** in their ticket request #***There was a technical issue that accord around the time *** *** saw an imbalance on her account but our Support team has sorted out this
issue and *** ***'s account is now balanced and currently okayAll of this was mentioned in her ticket #***If *** *** has any other questions, she is welcome to follow up in her request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never did any Illegal activities, You can go through every gig messages and etcAnd also Fiverr never told me that my account has been closed because of illegal activities
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is true that I was furious while chatting with the buyer but not everything that was said by me was trueI did not nor have any clue of the hackingI only tried to fake this whole process because the buyer was rude with me and did not bother explaining to me what exactly he did not like about the delivered orderWhat I don't understand is why Fiverr refused to give me a second chance even though this was my first negative experience with a buyer? I do regret some of the sayings but I was very mad and I felt as if the buyer intentionally bought the gig and tried to cancel the orderI did not refuse the cancellationI asked him to remove the negative feedback and unfair feedback, otherwise I was not going to cancel it.I really hope Fiverr will allow me a second chance and this won't ever happen again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***We have explained to *** in her ticket request #*** her current account status and when she will be able to withdraw her funds*** has violated our Terms of Services by requesting or providing personal contact details
to communicate outside of Fiverr in order to circumvent the Fiverr messaging system, and also trying to obtain payment outside of Fiverr from other Fiverr users to circumvent the Fiverr platform, both of which are not permittedIn addition, there was an improper usage of the Fiverr delivery systemIf *** has any other questions, she is welcome to follow up in her ticket request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My two complaints/issues are in line with your Terms of Service:INCOMPLETE ORDERSI did not ask for cancellation of orders but rather completion of the ordersFirst, I pointed out in writing that in both orders, the sellers abused the “Deliver Work” button, indicating that they had completed the work, when they had in fact NOT completed the workThey responded by stating in writing that they would complete the work, hence the order is NOT COMPLETED per your guidelines and the seller’s written confirmation.This is in line with your Terms of Service, per Orders para & 5:‘*** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** * *** ** *** *** *** *** *** *** *** *** *** *** ** * *** ** ***.*** *** ** *** *** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** *** ** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ** ** * *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** ***
*** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ***
*** *** ** *** ** *** *** *** *** ** *** *** ** *** ** *** *** ** *** ** *** *** *** *** *** ** * *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** ***
** *** ***
You claim that ‘due to the high amount of cancellations over completed order, on *** *** account, ** *** *** ** *** *** *** ** *** ** * *** ** *** *** ** *** ‘The account should NOT have been disabled because:aAgain, I have not canceled over COMPLETED orders, per above.bBefore account disablement, it is reasonable for the company to provide a warningIn this case however, not even a warning was warranted as I have fully complied with your Terms of ServiceAgain this is in line with your Terms of Service:‘Violations: Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team.’*Even if it were otherwise, Fiverr’s Terms of Service needs to align with the lawYour company cannot unreasonably lock people out of their accounts without warning and keep all work, payments and everything on the account.I hope these matters can be resolved amicablyI hope the work can be completed and account restoredThank you.Best,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***