Fiverr, Inc.

I have made the majority of my income freelancing through Fiverr for the last years and also buy a lot of gigsThey have a fair system to ensure buyer and seller satisfaction
There are some areas they could improve on like the lack of seller options or flexibility to provide longer term or higher end services that I would like to offer but overall a good experience
Definitely a reliable site to offer or buy freelancing services on though of course make sure to check each seller's reviews before buying

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved .I believe their terms are unreasonableI contact their support and they say account is inactive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the update from *** ***Unfortunately, as we have previously stated several times, his account will not be restoredWe are unable to provide any further information, as that would entail breaking our Privacy Policy, and also giving out proprietary information about how our system worksWe have clearly stated how *** *** violated our Terms of Service, and we will not be changing our response or our Terms of Service to accommodate a blatant violation. We have already responded to *** *** several times, in his Support requests and in Revdex.com complaints #***, #***, and #***, and we will not be responding any further. *** *** is welcome to contact our Support team againin days[May *** 2016] to obtain his fundsBut at this time, his account will remain disabled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Well I've gotten several emails from Sheana saying my account is there No explanation for opening my account and then immediately closing it I also received emails from someone else stating Sheana was waiting for me to do something There was no such email asking me to do anything Fiverr doesn't seem to be able to keep their wires straight and I still have not received any explanation Today I received an email saying my account was closed, so I don't know what's going on
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

We have reviewed the report from *** ***We noticed
that *** *** contacted our Support team in ticket request #***Our team reviewed his request to cancel the order but unfortunately, it was not eligible for cancellationsIt appears that *** *** requested to cancel from the Seller based on materials he did not include in his original requirements to the seller and our Support team recommended *** *** to continue communicating with the seller to meet a mutual understandingSince then, *** *** has disputed his payment with his payment provider, which now caused his account to be automatically restricted and order to be canceled, these disputes are in direct violation of our Terms of ServiceAt this time the funds are being held by *** until further review As mentioned in our Terms of Service, which *** *** has agreed to when creating his account, filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of ServiceDoing so may get your account temporarily disabled to investigate possible security violationsNote: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider If *** *** is still having issues with this order or account, we recommend that he follows up in his ticket request #***

We have reviewed the complaint by *** ***It appears that the order was already cancelled due to *** *** opening a *** dispute on this order and we have compensated *** *** as well for this issueOur Customer Support team has followed up with *** *** in their ticket #***In regards to
the seller, our Trust and Safety team has looked into this seller and taken the necessary actionsUnfortunately, we cannot share the actions taken due to our Privacy PolicyIf *** *** has any additional questions, our Support team will be happy to assist

We have reviewed the complaint opened by *** ***On Thursday, Nov*** and Friday, Nov***, *** ***, contacted our Customer Support Team in the following ticket requests: #1*** and #*** Our team has advised *** *** why his account has been disabledAs mentioned in our
Terms of Service, which *** *** agreed to when signing up with Fiverr, to prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts.We were able to determine that *** *** has multiple accounts with Fiverr, which is a clear violation to our Terms of ServiceAs our Support Team has advised *** ***, he is welcome to contact us again in days (February *** 2017) to inquire about any orders or revenues he may have left in his accountAt this time, *** ***'s account will not be restored, and we will not be able to discuss the funds on the account until the time frame mentioned after a verification processIf MrNarayana has any other questions, he's welcome to follow up in his active ticket request #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I didnt get the full refund they refunded back two pymts of each that equals I paid for a custom order which I paid for I called fiverr to resolve this left messages no response
Sincerely,
*** ***

We have reviewed the message from *** ***As of June ***, we followed up with *** *** in their request #*** regarding the issue they experienced with the seller and advised the buyer to continue communicate with the seller to resolve this issueSince a mutual understanding cannot be met with
the seller, we have process *** *** refund as of June *** and the funds have been returned to her account

Disclosing personal information, e-mail exchanges between customers and Fiverr, and other private information gathered by Fiverr can not be disclosed openly due to our Privacy Policy (***)*** *** can review our Privacy Policy to understand more information that can be further disclosed surrounding his activity on FiverrAdditionally, Fiverr is under no obligation to restore his account back to an active selling status*** *** has been notified on when he can contact Fiverr to release the revenue from his account (May *, 2015)

We have reviewed the complaint opened by *** * *** After further review, their Fiverr account was restored*** *** has been informed of this in his
ticket request #***If *** *** has any other questions, he's welcome to follow up in his ticket request

I ordered a service from a seller (***), paid for the service and did not receive it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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We have reviewed the complaint from *** *** in regards to their feedback being removed on order ***The feedback was
removed per request from the sellerThe feedback that was provided was disingenuous and therefore removed by our team*** *** kept leaving the same feedback repeatedlyOur Feedback Removal Policy is clear in this regardProfanity, statements that are untrue or can't be proven, may be removed by supportAccurate feedback is not removed without buyer consent. The integrity of our feedback system is of the utmost importance and any feedback that does not meet our community standards may be removed*** *** did contact Customer Support and was informed that Customer Support removed their feedback, and we requested that he try and work things out with the sellerLeaving a feedback is the prerogative of the buyer and we encourage buyers to leave honest reviewsWe will also be following up with *** *** on the ticket they submitted to us recently #*** and explain to them why their feedback was removed and see if we can come to a resolution on this order

The original complaint opened by *** *** has been replied to indicating the actions Fiverr has taken and capable of takingDue to the *** dispute, which by opening a dispute on *** is a violation of Fiverr terms of service, removes the money spent by *** *** from Fiverr's
possession which was held by PayPal. After this explanation was sent, *** *** insisted to take further action that Fiverr is incapable of doing as the order and service in question has been cancelled due to the *** disputeAt this point we have already advised *** *** regarding the payment made and will not be able to provide any support to an order that has been cancelled and disputed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No reason was given for why my account was closed No assurances have been given that they're not going to make this mistake again They also have not credited my account for revenues I made (some are still pending) I don't trust Fiverr anymore I don't know why they closed my account but it seems to have been done on a whim Please advise me how to get a money order for my revenues Or if I can have the balance transferred to someone else's *** account I sent several emails to Fiverr asking how to do this and they ignored every single one I don't have a revenue card and I don't want one (their terms are ridiculous; I'd barely get any money) and I don't have a *** account nor do I want to open one just for this For the past six months I've been teaching classes on how to do graphic design and recommending Fiverr as an avenue to make money I stopped after this happened and told all of my students to close their accounts They've since moved to another outsourcer where I will be moving my account I just need access to the gigs so I can copy them I also need my revenues paid to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the business commentThe business confims, in their reply, rejection of my refund request, confirms deceptive trade practice, and confirms fraudThis is an outstanding unresolved issue that the Revdex.com should keep open, as "unresolved". All facts I have made in my complaint are still valid, still unresolved, and still unanswered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***Our Customer Support team has contacted *** *** in ticket #*** regarding this issue on Oct*** 2015, unfortunately, *** *** has not followed up with our Support team. We have checked on *** ***s account and can confirm that her
account is active and okay and she should be able to log in to continue communicating with her sellers about her ordersIf *** *** has additional questions, we highly recommend her updating her ticket request #*** which our Support team will be happy to assist

We have reviewed the complaint sent in by *** ***After reviewing the communication she had with our Customer Support team, we have promptly canceled the problematic orders at the time she requestedAs mentioned, we are reviewing the sellers involved with our Trust & Safety team, but
can not disclose direct actions due to our Privacy PolicyRegarding her refund and the usage of her shopping balance, her $payment was already refunded back to her *** account on October***, any additional comments regarding revenue only served as guidance if those funds were not qualified to be refunded directly to *** based on ***'s terms of useTo confirm, the funds she is requesting to use were already returned to her over a month agoAdditionally, *** *** opened a *** dispute on two unrelated orders which resulted in her account becoming restricted, opening a *** dispute is a violation to Fiverr's Terms of ServiceFollowing this complaint, her account has been unrestrictedWe hope that this satisfies the second request as she already has all of the disputed funds reversed or refunded back to *** and her account is unrestricted