Fiverr, Inc.

We have reviewed *** ***'s complaint and have proceeded to refund the funds from the canceled order *** back to the original payment source including all processing feesIn regards to the claims about his website, we have requested for consistent proof so our Trust and
Safety Department can review thisWe received a response from *** *** stating he had already attached the screenshots with proof on the ticket but we were unable to find themWe have asked him for a second time to please submit them in the ticket *** so we can continue to assist himLimitation on liabilityIn no event will fiverr, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.The foregoing does not affect any liability which cannot be excluded or limited under applicable law. If *** *** has any other questions or concerns, we ask that he please continues to communicate in the ticket mentioned aboveThank you

We are happy to hear that we are able to resolve this issueWe have already instructed to *** *** on how to withdraw the remaining funds as revenue in a previous response (Ticket# ***)Our Customer Support team will follow up with the same instructions again to conclude *** ***'s original complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that there is no other way other than forcibly beliving this resolution is satisfactory to me and the matter has been resolved as I don't want to contact fiverr anymore as they dont care about what a customer loss is
Sincerely,
*** ***

We have reviewed the updated made by *** *** and as stated in our Terms of Service, we can't guarantee the level of services that is provided by the seller, which is mentioned under User Generated Content in our Terms of Service, Fiverr is not responsible for the content, quality or the level of service provided by the SellersWe provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellersUnfortunately, we will not be able to compensate *** *** the $125, he's requesting at this timeIf *** *** has any additional questions, he's welcome to follow up in ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can see Fiverr is not going to do anything about itThey say I violated their Terms of Service, well, they violated their OWN when they shut down my account with no warningLike I said, I am being convicted for something I did NOT do, and that was speculated ENTIRELY by the terrible Fiverr staffFortunately, this is far from being the first complaint against their customer support, and it won't be the last, as to let people know that Fiverr does not care about the seller or buyer, as long as the buyer continues to give moneyDo not bother answering backThank you for your time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***. *** *** account has been disable due to violations to our Terms of Service, and we have advised *** *** why as to why in their ticket #***If *** ***, has any further questions, we will be happy to
help in the ticket #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've attached two screenshots showing I do not have access to these pages I don't think it is a browser problem because I tried *** and *** and received the same error message I don't think it's really a timeout because my connection speed is 50mps fast enough to stream videos on two TVs at the same time I'm online I don't think it's an https:// problem because I can access my online banking with no problem That leaves my account which has been frozen for quite some time There are limited things I can do on my account It was never fully restoredI cannot take my money out until it's fully restored I can't access any of the help pages or submit a ticket When I responded to emails with earlier tickets, my emails were ignored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Fiverr offered me $however I had to spend over $and the site is still not finished as one of the pages the freelancer removed, the "*** ** *** ***" is still not replacedTherefore the $is not enough. Also why is this freelancer still on Fiverr as I sent you proof of what he said and he destroyed my site? Thanks *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As shown in the attached file my account according to Fiverr, was disabled due to a Buyers RequestI was fully aware of their terms of agreement and did not open more accountsAnd further more if I did they would NOT ACCEPT them because of the terms of agreement within their policySO IT WAS NEVER CREATED TO START WITHAfter Fiverr has done this to me and thousands of others, I do not trust they will GIVE ME MY CORRECT FUNDSCheck here: *** This is another one of thousands of customers Fiverr has robbedI have also made a formal complaint with Google Adwords because every customer I received was bought and purchased by meFiverr makes new customers sign in for accounts before allowing them to contact the service they are seekingFiverr has Highly Recommened service providers they have had for yearsIf a new service is receiving more customers than there Highly Recommened providers do, they say you are scamming their service, proof reread fiverr response to this complaintI am sure they handed all my customers over to who ever Fiverrs Highly Recommended service provider wasI build a business and they ripped it out from me with unethical behaviorsI feel I should continue pursuing a class action lawsuit and I hope the Revdex.com will provide Media coverage to this mannerThe more coverage about this the sooner these digital marketing platforms that are unethical behavior will be stoppedMost people start businesses that they depend onThe funds I was making on this platform was supporting my autistic daughter for the things she needsFiverr don't care about anything but cornering the market.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We've reviewed the complaint opened by *** ***Upon review of her original requests, she did not provide Fiverr Customer Support any details surrounding her alleged
experience on Fiverr and we were unable to locate purchases made from the email address providedImmediately, *** *** requested our Legal counsel to be involved in an issue we were unable to verifyFollowing a review of *** ***' request by our Legal counsel, we have reached out to her (Ticket #***) to validate her claim through Customer Support and will be required to share more details in order to understand the original issue which will be reviewed again by Fiverr for the best course of action

We have reviewed the complaint opened by *** ***. *** *** has contacted our Customer Support team in ticket #***Our team has informed *** *** that his funds was refunded back to his payment source and was informed as well that his account has been permanently closedIf ***
*** has any additional questions, he's welcome to follow up in his ticket #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Fiverr should contact *** and refund the money *** is not saying they can't accept a refund because of an inquiryIf Fiverr is willing to pay *** then this whole issue is resolved, but they won't because they have no intention of refunding the funds This is the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have got my money and depending on my next couple of months with them I may continue my services with themThanks Revdex.com, for your help in taking care of this problem
As a recommendation to Fiverr, people should know from the beginning exactly everything you will need (whether at that exact moment or later) So basically, you need to make know, that you will one day or another request ID
Sincerely,
*** ***

We have reviewed *** ***'s complaint*** *** had been unresponsive to a client's messages for three weeks when we contacted him on his client's behalf (request #***), and we also did not receive a response from *** ***Now that *** *** has responded both to
his client and to Fiverr, he should be able to retrieve his available fundsAs this is an escrow system, *** *** has $available for withdrawalThe remainder is still in escrow, as *** *** is well aware

We have reviewed the complaint by *** ***On November *** 2014, we advised *** *** in his ticket request #*** why his account was blocked which was due to a violation to our Terms of Service and that his account would not be restoredOn January *** 2015, we allow *** ***
access to his account to withdraw the remaining funds that was availableAt this time, *** *** does not have any available funds on his account and his account will not be restored since he has violated our Terms of Service, which he agreed to when creating an account with Fiverr

We have reviewed the complaint opened by *** ***After further review it appears that their order was cancelled by mistake, our Support team has followed up with *** *** in their ticket #*** regarding this issueWe went ahead and compensated the funds from the cancelled order to ***
***If he has any other question, *** *** is welcome to follow up in their ticket request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The feedback I left indeed demonstrated my over experienceWhat was wrong with my feedback comment? Explain to me why my feedback was removed? I did not violate your terms and conditionsYour company allowed a seller to threaten meInstead of discipline the seller you’re blaming me by saying I violated your terms of service.See the attachment it clearly stated my complaint regarding this seller was forwarded to your Trust & Safety team.I have since closed my account because I don’t believe in doing business with a company who allows their sellers to be disrespectful & rude to their customers.I will follon every forum to make others aware of the service I received from your company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** * *** After further review, their Fiverr account was restored*** *** has been informed of this in his ticket request #***If *** *** has any other questions, he's welcome to follow up in his ticket request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your prompt responseYou quote me, so let me quote myself too, this is a response from the same post: "I will not transfer or sell the account, you could say I am hiring someone." This because I wanted to provide work in a timely mannerI wrote the post in such a way that generated attention, and (unfortunately for me) it workedI apologize if my intentions seemed like those of which you are accusing me of, it wasn't my intention to put my account at risk, why would I? My clients love my work, they love my communication, they love the quality and the prices, I was making money and you were too. I've had almost a year as a TRS and always respected your rules, even when clients wanted me to work outside Fiverr, I refused several timesI've seen that you give others a chance to correct courseI kindly ask you to rethink the situation and allow me a second chance to correct course, I was made a TRS in less than a month so you recognize the quality I offerI am sorry and I've learned my lesson and will not try something of the sort again as I was ignorant about the strict rules in wording and insinuationPlease kindly reasses the situationIf you are still in the same position, it's a shame and I understandI would still like access to my account because I buy services a lot, and I'd like access to my favorites list, and continue to buy things from Fiverr users as I was doingCancel/Suspend/Delete my gigs and prevent me from creating new onesI just would like to continue using my accountThank you for everything
Sincerely,
*** ***