Fiverr, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have banned me from Fiverr..I cannot write to customer service..They cannot answer my questions.Why customers should wait days ? I cannot explain why customers should wait days ? Why I cant write to customer service ? How will I write to customer service while my account is suspended...I have tried to write to customer service but they dont want to listen to me and banned me from customer service..they didnt inform me about their terms and conditions and they have bo right to diavle my account..I want answers for my questions and withdraw my monet immediately without witing days
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***As of May *** 2015, our team has reviewed *** *** Fiverr account further and it was restored, giving them full access to order on Fiverr.com and also communicate with sellersIn regards to Order *** which he has acquired about in the
following complaint, at the time when their account was disable, the order was cancelled and the funds was returned to *** ***

Revdex.com:
Only after filing my complaint was the business responsive in returning my revenueThey have resolved my specific complaint outlined in ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this issue is not worth pursuing. The $has been refunded and a new developer is correcting all issuesI lose time and money but gain peace of mind. Thanks,
*** ***

We have reviewed the complaint opened by *** ***It appears that *** *** contacted our Customer Support Team already in ticket #*** back on June *** After further review, *** *** account was removed due to a violation of our Terms of ServiceThe Gigs *** *** was offering on
Fiverr have been reported by ***, *** and *** to violate their terms of serviceThe Gigs were reported to us by their Enforcement TeamsSellers who offer a Gig on Fiverr that involves a third party must also comply with that party's terms of serviceAs mentioned in our Terms of Service, Fiverr.com's content is based on User Generated Content (UGC)Fiverr does not check user uploaded/created content for violations of copyright, trademarks or other rightsGigs reported by the Intellectual Property owner is subject to individual claims of infringementFiverr only removes Gigs for Intellectual Property infringement that have been reported by the owner of those materials.In regards to the $that *** *** mentioned, these have already been refunded back to his payment source (the credit card he originally used to make his payment) on the same day that his request was received by Fiverr Customer SupportIf *** ***, is not seeing the refunds on Credit Card, he should contact his Credit Card provider immediatelyIf *** *** has any other questions, he's welcome to follow up to his ticket request #***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The refund was never issued as this company clearly promisesThey never delivered product and stole money. My next step is legal action if this route fails. Please advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed Ms. Yennie's complaintShe already reached out to our Customer Support in ticket #*** and we explained to her the reason for disabling her account (arranging purchases off of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent
purchases)As clearly stated in our Terms of Service, Sellers will be able to withdraw their revenues from disabled accounts after a safety period of days, from the day of the last cleared payment received in their account and subject to Fiverr's approval and *** *** was asked to contact us at that point to assist her with withdrawing the remaining revenues

We've been notified by our Risk Management team regarding the aforementioned payments made to Fiverr by *** ***Our Customer Support team has been in touch with her with an update regarding her account and will continue to communicate with her on the progress of our investigation

We have reviewed the complaint opened by *** ***After looking into *** *** request, it appears that her order has not been started, which is why *** ***
has not received the final materials from the sellerOur Customer Support team did not receive a request from *** *** to ***Our Support team has now reached out to *** ***, in ticket request #*** to assist her with starting her orderIf *** *** has any questions or concerns regarding the instructions we have provided to her, she is welcome to follow up in her ticket request #***

We have reviewed *** *** updateUnfortunately, seeing as *** *** is not willing to follow up in her ticket request, we will not be able to assist in her refund requestAs mentioned, Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the seller's "Gig" pageBuyers may rate their experience with the seller on the order page, including the overall level of service quality received after the order has been deliveredAt this time we strongly recommend *** ***, if ** *** would like to reopen the account to communicate with the seller, we will be happy to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have reviewed the complaint open by *** *** ***, *** *** account was disabled for spamming our users with a suspicious link which is not allowed and can be harmful to the recipient As mentioned in our Terms of Service, which *** ** agreed upon when opening an account, Fiverr
takes the matter of security for its members seriouslyAny attempts to publish or send malicious content with the intent to compromise another member's account or computer environment is strictly prohibitedTaking into consideration multiple factors, we can not allow users in our marketplace who offer a poor experience for other users and potentially harm them as wellAs we advised *** ** in their ticket request #***, we will not be able to restore their accountIt also appears that *** ** has disputed the $charge that was placed, at this time, the funds are being held by *** until the review has been concluded by ***We noticed that *** ** mentioned the $294, unfortunately, we are not able to locate this payment*** ** is welcome to follow up with your Customer Support team in his ticket #*** with the transaction ID of this payment and we will be happy to assist them with that issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The feedback I left indeed demonstrated my over experienceWhat was wrong with my feedback comment? Explain to me why my feedback was removed? I did not violate your terms and conditionsYour company allowed a seller to threaten meInstead of discipline the seller you’re blaming me by saying I violated your terms of service.See the attachment it clearly stated my complaint regarding this seller was forwarded to your Trust & Safety team.I have since closed my account because I don’t believe in doing business with a company who allows their sellers to be disrespectful & rude to their customers.I will follon every forum to make others aware of the service I received from your company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the follow up message from ** *** ***Their account is currently active and okayAs you can see in the imaged attached, their account is activeWe do recommend having ** *** *** requesting a new password by clicking on the Forgot Password option that is available on the Sign In feature. ** *** *** also needs to be sure they are using their Username or Email address to log in not bothIf ** *** *** has any other questions, they are welcome to contact our Support team at *** and our Support team will be happy to assist further

We have reviewed the updated complain by *** *** As mentioned in our Terms of Serviced, which *** *** agreed to when signing up for a Fiverr account, "Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services." In addition, our Risk Management team has identified with our payment processors that he used Fiverr with stolen credit card information in order to place purchases on Fiverr. Unfortunately, due to the violation to our Terms of Service, *** *** account will not be restored and he will be able to access the funds on January ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]It was mentioned in my original complaint that I have been a member of Fiverr for over one yearThis is not new information for either partyFurthermore, in reference to the completed orders that were addressed in the last response, they actually were not completed to my satisfactionIt is careless for Fiverr to assume this, especially in light of our open Revdex.com caseI also never confirmed that my balance was zeroIf Fiverr actually took the time to review my account history, they would see that I have never provided a review of any seller that I have worked with - positive or negativeThis is due to the fact that all of them would have been unsatisfactory reviewsI have, however, provided extensive feedback to sellers directly, but not to the extent of posting a negative reviewI just do not agree with posting negative feedback if I have not addressed it with someone directlyThis applies to Fiverr as well, as I did my best to receive assistance from them to no availThis is my reason for escalating my concerns and complaintsIt is Fiverr's business and marketplace, and they should care about how they are being represented.
If a business provides customers with a service, and there are customers who are dissatisfied; regardless of the ratio of satisfied to dissatisfied customers, I would deem it suitable not only to respect, but to also seriously consider the concerns and perspectives of those who are dissatisfied in order to grow as a business
Yes, I have been on both sides of thisI am both a buyer and a seller on Fiverr, which is why I can speak very strongly about my discontent as a dissatisfied buyer and customerI also operate a small business in real life, and I take any feedback that I receive very seriouslyThe only review I have ever posted to Fiverr online was in response to a buyer who was very satisfied with a service I provided on FiverrI was both quick and efficient in my delivery, and it paid offIt is my goal to deliver the same level of excellence each and every time
In contrast, I have reached a limit with the sellers I have communicated with on Fiverr; a limit that should have reached its peak a while ago without pursuit of resolutionI simply cannot grasp the thought process behind a seller not wanting to provide clear requirements to a gig upfront, provide exceptional customer service, and deliver a timely, quality product at all timesFurthermore, to have a company that turns a blind eye to buyer complaints that they classify as unimportant certainly does not assist in the matter
At the end of the day, Fiverr simply does not care about their buyers' concerns, and they allow their sellers to conduct business in whatever manner they pleaseAs I stated in my original complaint, something must be done to rectify this issueThere is something broken in their current business modelI will continue to move forward with this until we can agree on some form of resolution (I am open to other agreements), and Fiverr can assure me that they are taking preventative measures to help eliminate the influx and increase of buyer dissatisfaction - many of which go unnoticedI write every single word of this response with due respect in mindThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rejecting this on the premise that they've now just passed me to someone else to speak to at the companyThe first vendors did not resolve or adequately fulfill their servicesI am submitting a note via the portal they've provided me as well, though I don't understand why I have to do that as opposed to working through the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed complaint opened by *** ***Our Customer Support team has followed up with *** *** in their ticket request #***He will need to verify his account so that we can confirm he's the owner and once the verification has been completed, *** *** will be able to obtain his
funds from the accountThanks

*** *** account was disabled due to violations of our Terms of Service and she was warned multiple times about promoting her services in the section that is reserved for Buyer requestsUsers who are caught promoting their services in the Buyer request section are directly emailed and notified that their request was denied due to violating the Terms of Service*** *** was made fully aware that if she continued promote her services in the Buyer request section, her account would be disabledOur Trust and Safety Team is constantly monitoring our Buyer Requests section, and users who continue to violate our Terms of Service are disabled from the siteHer account will not be restored and we informed *** *** on Saturday May **, on her ticket request #***She can contact us after a period of days to withdraw her revenues from her account, which will be on July **,

We have reviewed the requested opened by *** *** We were contacted in ticket #*** and our team has already explained this issue in detailDue to
our Feedback Removal Policy, ***'s request to remove the feedback does not meet the requirements for removalOur Support team had informed *** that they were welcome to send a feedback modification request to the buyer but they failed to do so in a timely mannerFurthermore, the feedback modification is only limited to once per order, and is only available for days after the buyer has left his reviewSince *** allowed the days to pass, our team cannot manually restore this optionIf ***, would like the order to be canceled, they may update their ticket request #*** and Support will be happy to helpThe feedback, however, will not be removed as stated previouslyOur Feedback Removal Policy, can be reviewed at ***