Fiverr, Inc.

We have reviewed *** *** complaintAfter further review, we do see that the original agreement was for the work to be completed within a day timeframe and the seller confirmed thisSeeing as the order was very late and the seller failed to deliver it on time per the agreement we are going to
go ahead and cancel the order as well as compensate them an additional $for the experience they faced on this orderWe would like to personally apologize for how this matter was handledWe want to ensure that our users have great experiences on the site and we will educate *** *** on how they can cancel an order that is marked as very late for the next time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have contacted fiverr support a number of times with no responseAttact is the order form
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed *** ***'s complaint*** *** was contacted in regards to why their order was cancelled (in Request #***)Unfortunately, *** ***'s order was cancelled due to the service not being completed per their order requirement and it appears that they failed assist the buyer on a
small change that was requested by the buyerIf *** *** has further questions that resolves around their cancellation, we will be happy to assist in their ticket request

We have reviewed the complaint opened by *** *** *** was advised in their ticket request #*** why their account was disable and why we are unable to cancel their ordersSince the orders were completed back in March and April of this year we are unable to cancel these orders
as Order cancellations (when eligible) can be performed by Customer Support only up to a period of days from order completion date and also due to the sellers already obtaining the fundsIn regards to their account, unfortunately, due to the high amount of cancellations over completed order, on *** *** account, we are unable to restore their account as this is a violation to our Terms of Service

At this time, I have been contacted
directly by Fiverr, Inc. regarding complaint ID ***,The company has sent me e-mails saying that I had to file my complaint with them before the *** of April, if I did not, then my file would be closedI had tried unsuccessfully several times to lodge a complaint to no availTheir page would not allow me to do soIt is set up in a way that you cannot send anything at all to them....that's when I contacted you...I found out it was quite a scam!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I don't currently have two tickets opened as all tickets in my account have been closed by your staff I have asked the same question for the past days and still no response I would like a response to my affiliate question that I have I won't consider this resolved until I get a good response to my question today If I read correctly fiverr is a 24/service.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***The order in question was not delivered by the seller on FiverrAs stated in our Terms of Service, "sellers must send completed files and/or proof of work using the Deliver Completed Work button," the seller did not send any completed files or
proof of work to the buyer on FiverrThe seller provided his contact information to the buyer, which is also against our Terms of Service, and their communication was primarily outside of FiverrA dispute was then filed by the buyer for the payment with ***, and the order was cancelled as a direct result of this *** disputeWe have explained to *** *** how the order was cancelledFiverr does not compensate sellers for orders when there is no proof of delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved .I believe their terms are unreasonableI contact their support and they say account is inactive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have requirement and keywords, but the seller didnt work on anything, neither did the seller accept any Iof my keyword or access my website, how could an order delivered without ranking? What was delivered? My website not even finish yet.I emailed all the photos, requirement to fiver and responded on timeI have never trusted it, and asked repeated for refund, each time refused.I also have photos that I Did not accept the completion because I asked for cancellation and responded within the time frame.Its irresponsible for a website not to consider or look at the empty ranking, no keyword ranked, no worked was done and playing blame games. Its scam not to work on what is required and use the websites rules to get paid for nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Multiple accounts were not set up prior to the deactivation of my accountThere was only one new account made using a different email address for the sole purpose of communicating with your customer support teamReason being that in order to contact your customer support, one must log into an account Since my account had been locked, there was no other way I could see to contact your businessI am not asking that my account be reinstated to do business again - as I do not plan to ever use or recommend your company to anyoneRather, I am requesting that my funds made from MY services be released to me immediatelyIt is in my better opinion that my use of your site did not violate any terms of service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint by *** ***After further review of *** ***'s account, it appears that her account is associated with multiple accounts as well
as orders between these accountsAs mentioned in our Terms of Service, "to prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts." Due to this violation, we are unable to restore *** *** account which was mentioned in her ticket request #***

We have reviewed *** ***s RequestPayment #*** for $has been returned to ***'s *** account, and we have informed *** *** in her ticket request #***We ask that she please review her ticket request, and check her *** account for
the funds

We have reviewed the complaint filed by *** *** and the communications he had with Customer SupportWe have restored his account and allowed access to his remaining shopping balance as requestedOur Customer Support team will follow up with *** *** to further explain why his account was
restricted and further communicate the status of the orders he has requested to cancelWe hope to clarify these points with him to improve our handling of such matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MESSAGE FROM BUSINESS:
** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** * *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** ** ** ***
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***09:09 January **, *** Me no sorry>this is like 1month and he still holding mony for no reason also you guys you didn't talk about the service that you offer there ? the hack for$ ...... "I will teach HACK and make u expert for $" link *** ** *** * * *** *** *** *** *** *** *** ** * *** *** *** ** *** *** *** *** ** *** *** ** * *** ** plz look in screenshot that order for plus for fast delivery ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Repeating myself: I have contacted both vendors and support and am not getting anywhereThis is why I filed the complaint with the Revdex.comBottom line, I paid for a service I did not receiveTherefore, I am seeking a refund and cancellation of my account I do not want a Fiverr credit, as I never want to utilize this platform again Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have already replied to *** ***'s original complaint and Customer Support did follow up with her, on the ticket she had with themThis is a new complaint unrelated to the original issue which was her not being responded toIf *** *** has any other issues she can create a new ticket and Customer Support will reply to her as soon as possible ***We ask that the mediator handling this request please review this case as we have already resolved the original complaint

Revdex.com:At this time, I have not been contacted by Fiverr, Inc. regarding complaint ID ***.Sincerely,*** ***

We have reviewed *** *** request and follow up with them in their ticket #*** on October ***, They have verified their account as requested and have successfully withdrawn the funds from his account on October ***, Due to violations to our Terms of Services*** account will not be restored. His issue has been resolved from our side

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As shown in the attached file my account according to Fiverr, was disabled due to a Buyers RequestI was fully aware of their terms of agreement and did not open more accountsAnd further more if I did they would NOT ACCEPT them because of the terms of agreement within their policySO IT WAS NEVER CREATED TO START WITHAfter Fiverr has done this to me and thousands of others, I do not trust they will GIVE ME MY CORRECT FUNDSCheck here: *** This is another one of thousands of customers Fiverr has robbedI have also made a formal complaint with Google Adwords because every customer I received was bought and purchased by meFiverr makes new customers sign in for accounts before allowing them to contact the service they are seekingFiverr has Highly Recommened service providers they have had for yearsIf a new service is receiving more customers than there Highly Recommened providers do, they say you are scamming their service, proof reread fiverr response to this complaintI am sure they handed all my customers over to who ever Fiverrs Highly Recommended service provider wasI build a business and they ripped it out from me with unethical behaviorsI feel I should continue pursuing a class action lawsuit and I hope the Revdex.com will provide Media coverage to this mannerThe more coverage about this the sooner these digital marketing platforms that are unethical behavior will be stoppedMost people start businesses that they depend onThe funds I was making on this platform was supporting my autistic daughter for the things she needsFiverr don't care about anything but cornering the market.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***