Fiverr, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FIverr hasn't responded yet regarding the withdrawal of my remaining (hard-earned) revenueI submitted support tickets five days agoReference: Tickets No***? and No***?Desired Outcome: withdrawal of my remaining revenue
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Fiverr is good only for the sellerThey keep on saying to work it out with the seller, and they are only sticking up for the seller, without answering me or listening to my questions and concernsThey listen to the request from the seller to have it removed, and they are removing it simply because the seller wants it removed
At this point Fiverr doesn’t even let me repost the feedback or add any other feedbacksWhy should they not let me post feedbacks? They should let customers leave feedbacks stating anything they feel is necessary to express without removing itFiverr never told me, up until now that the feedback is not true, can’t be proven or anything like thatFiverr never said that there is something wrong with the feedbackThey said it was a technical issue, and they’ll work on itMy feedback has been proven to be true to every word I wroteI already sent Fiverr the correspondence with the seller, in which he can clearly see that the seller didn’t want to give me the price before I first ship the item, and the price they gave me was not the actual price written on FiverrWhen I asked Fiverr to retrieve my previous feedbacks, they told me they can’t see the feedback once deletedThey lied, because now they can go back to all previous feedbacks I posted?
In addition, I did not keep leaving the same feedbacksIf they can go back to my feedbacks (Which I see now that they could) they can see that all the feedbacks I left are differentA feedback is not meant to have things worked out with the sellerThe seller can’t do anything about my experience I had with them at this pointIt’s simply an opinion about the purchaseFiverr should give customers satisfaction and not when a customer is disappointed should they give a harder time and stick up only for the seller which is dishonest
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
FYI- I first contacted you about this on June 9thYour response makes it seem like that our first correspondence was on June ***I had to open multiple tickets because everyone I spoke to assured me that the refund had been submitted and processed which obviously it hadn't
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
a customer of yours website was hacked by ip ***and installed data stealing information to exploit my site and others they offerd me no remedy I lost money by damages to my website because of a fivver seller
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Without giving any reason, how they can disable my account ?Ask them for which complaint force them to close my account ?Why they are not giving reason ?I have already earned $42,000+ from the Fiverr and paid around $as Feesso I have rights to know why my account got disabled ?Which buyer got harassment from me ?Which buyer have complaint about me ?Have you hear both sides ?Which of your employee available on Phone ? and first tell me what is your phone number ?How many persons in your Fiverr Office at Tel Aviv, Israel Office ? Why you mentioned it as Headquarter , while there is only 4-person in the office ?Why you answer only once I have contact your legal department ?Why they have able me to withdraw money which they told me before that I can withdraw only after days ?Give me my $Fees which I have paid.Also explain me the complaint otherwise Get ready for 5,00,Claim for my business damage.I am contacting New York Lawyers to handle this caseso Fiverr soon receive legal case details at their doorstep
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint by *** ***Our Customer Support team has followed up with *** *** in their ticket request #***Unfortunately, we will not be able to cancel *** ***'s order but was able to compensate him on this order, all of which was mentioned in #***, at this
time, the issue has been resolvedIf *** *** has any other questions, he is welcome to contact us for further assistance

The funds have been refunded back to *** ***s payment providersIt usually takes about hours for the funds to appear again in the credit card balanceBut it can sometimes take up to a week, depending on the bank or credit card companyIf she does not see the funds back in her account by October 5th, we ask that she follows up with Customer Support on Ticket #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The seller did NOT contact me even onceOnly after contacting Fiverr several times - to ask why my feedback is being removed, did the seller contact meSee attached screenshot of the conversation, you can see on the first respond from Fiverr saying *** *** ** *** * *** *** *** *** *** *** ** *** ** ***Fiverr DID remove it without my permissionThey removed it right away, first thing without contacting me firstThey do not believe my bad experience I had with the seller, and therefore they only believe what they want, and what the seller is telling them, which is untrueFiverr did not mention a word about something being wrong with the feedback, and only after removing the feedback several times, you can see Fiverr’s next respond stating to contact the seller(Which Is totally unnecessary in my situation)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The refund was never issued as this company clearly promisesThey never delivered product and stole money. My next step is legal action if this route fails. Please advise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They have not refunded money back to the debit card and the seller is still trying to sell to me; when my order suppose to have been cancealedI want my money of $put back on my card its been more then business days; an I have checked with my bank and there have'nt been a credit back to my checking accountSo fiverr haven't handled this matter yet]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed *** ***'s complaint that was opened on February **, What happened was that *** *** had two payments placed with the same seller and two orders and transactions were createdHe ended up filing a dispute with his payment provider on one of his ordersWhen that
happened, the funds were relinquished by Paypal and *** ***'s account was disabledAs filing disputes or charge backs is a violation of Fiverr's Terms of Service*** *** has Ticket #1*** opened, where they contacted Fiverr Customer Support and were explained what happened with their account and the steps they needed to take to resolve the issueWe ask that *** *** follow up with Fiverr on that ticketThe dispute they filed was closed out, and *** *** has been refunded the $back to his Paypal account, and his Fiverr account has been restored

Buyer beware! We ordered a whiteboard video, paid the requested amount and all we have is an empty dropbox folder to show for itI've requested they they supply the video or refund the paid amount and their reply is that issue is more than days old which is because I have been getting pushed off and told they would look into it etcDo not use them, there are other services that are better!

We have reviewed the complaint opened by *** ***We contacted the seller on their behalf of *** *** and as stated in our Terms of Service, we can't guarantee the level of services that is provided by the seller, which is mentioned under User Generated Content in our Terms of
Service [***]: Fiverr is not responsible for the content, quality or the level of service provided by the SellersWe provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellersWe encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Gigs service offers. Our Customer Support team has followed up with *** *** request #*** and he has received compensation on this issueIf *** *** has additional comments, he's welcome to follow up in his ticket request

We have reviewed the complaint opened by *** *** *** has contacted our Customer Support team in ticket #***.Our team has advised *** *** to continue communicating with the seller seeing as the seller is willing to help resolve this issue with themAs advise to *** ***, we will
not be able to cancel this order since it's passed the cancellation periodAs mentioned in our Terms of Service, Cancellations performed by Customer Support can be done, when eligible, within a time period of days after an order is marked as Completedays is the period of time revenue is placed on hold prior to clearing to the seller on the 14th dayOnce available, funds from the order may be withdrawn by the sellerIf *** *** have any additional comments, they are welcome to follow up their ticket request #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Fiverr is good only for the sellerThey keep on saying to work it out with the seller, and they are only sticking up for the seller, without answering me or listening to my questions and concernsThey listen to the request from the seller to have it removed, and they are removing it simply because the seller wants it removedAt this point Fiverr doesn’t even let me repost the feedback or add any other feedbacksWhy should they not let me post feedbacks? They should let customers leave feedbacks stating anything they feel is necessary to express without removing itFiverr never told me, up until now that the feedback is not true, can’t be proven or anything like thatFiverr never said that there is something wrong with the feedbackThey said it was a technical issue, and they’ll work on itMy feedback has been proven to be true to every word I wroteI already sent Fiverr the correspondence with the seller, in which he can clearly see that the seller didn’t want to give me the price before I first ship the item, and the price they gave me was not the actual price written on Fiverr.When I asked Fiverr to retrieve my previous feedbacks, they told me they can’t see the feedback once deletedThey lied, because now they can go back to all previous feedbacks I posted?In addition, I did not keep leaving the same feedbacksIf they can go back to my feedbacks (Which I see now that they could) they can see that all the feedbacks I left are different.A feedback is not meant to have things worked out with the sellerThe seller can’t do anything about my experience I had with them at this pointIt’s simply an opinion about the purchaseFiverr should give customers satisfaction and not when a customer is disappointed should they give a harder time and stick up only for the seller which is dishonest
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed the complaint opened by *** ***We have followed up with *** *** in their ticket #*** regarding their payment and accountAt this time *** ***, has opened up a *** dispute regarding their payment, so the funds are currently within ***
possessionIf *** *** has any other questions, in their ticket request, our Customers Support team will be happy to assist

We have reviewed the complaint open by *** ***Unfortunately, as mention to *** *** in her Support request #1419752, to prevent fraud and abuse, users are limited to one active accountAny additional accounts determined to be created to circumvent guidelines, promote competitive advantages,
or mislead the Fiverr community will be disabledMass account creation may result in the disabling of all related accountsAny violations to Fiverr’s Terms of Service is also cause for permanent suspension of all accountsOur Customer Support team has reviewed, *** ***'s account and we can see that she mentioned to another user that they currently have another account, with no mention that this was her sister's accountIf *** *** would like a specific order to be cancelled, she is welcome to follow up in her ticket request #and our Support team will be happy to assist Due to the violation of having multiple accounts by this users own admission to another user on the site, we will not restore the accountsFiverr's Terms of Service states the following: - Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.- Violation of Fiverr's Terms of Service may get your account disabled permanently

At this time, I have been contacted directly by Fiverr, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I was given a refund, but Fiverr failed to inform me of any policy changes on their end to ensure the sale of pirated images would stop. I also received no information on whether customers of the illegal Fiverr gigs were ever informed that they had no license to use the images they had purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

We have reviewed the complaint by [redacted]. After further review, [redacted] account has been restored and his funds are still available in his now active account. Our Customer Support team has followed up with [redacted] in his ticket request #[redacted]. If [redacted] has any additional...

questions, we will be happy to assist.

We have reviewed the complaint opened by [redacted]. It appears that [redacted] did not contact our Customer Support team reporting this issue they were experiencing, which our team would be happy to assist. In regards to the order [redacted]  is referring...

to, we have cancelled this order and the funds have been refunded to the user. If they have any other questions, [redacted] is welcome to contact our Customer Support. Tell us why here...