Fiverr, Inc.

Review: I paid $355 for one of this company's sellers to provide an internet marketing service for me and after 9 months I still have not received that service. When I contacted Fiver customer support, which by the way is by filling out an online form on their website because they do not provide a phone number on their site for anyone to call them, they told me sorry but there's nothing they can do about it and that I'm out $355.Desired Settlement: I would like a refund of the $355 due to the fact that there was absolutely no service provided.

Business

Response:

We have reviewed the comments made by [redacted] has been informed by our Customer Support team regarding the request to cancel the order and why his request can not be fulfilled. In our Terms of Service, we explicitly state that order cancellations (when eligible) can be performed by Customer Support only up to a period of 10 days from order completion date. [redacted] allowed the order to be marked as complete after the seller sent a delivery notification with proof of the service being delivered as described by the seller. Additionally, [redacted] gave his seller a positive review with the comments of "very satisfied" on his order which is publicly displayed on the sellers Gig. [redacted] is now seeking to cancel an order 9 months after the fact it was marked as complete to his satisfaction. [redacted] has not provided us a reasonable explanation to why he is requesting to cancel the order. We have contacted the seller on [redacted]'s behalf regarding the incident to allow both users to further communicate with each other regarding the order. We will further communicate any necessary instructions to [redacted] regarding this incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason why I marked the order complete and gave your seller (who is a complete scammer) positive feedback (and the reason why he has a 100% rating by the way for positive feedback from thousands of other buyers with rare to none as far as negative feedback, is because after your seller does an unsatisfactory service, he the tells the buyers to mark the order as complete because time is running out to complete the order. He then tells the buyers, like myself, to go ahead and give him positive feedback while he in turn will work to correct the issue. At that point most buyers would say ok, because we actually do need the service done. Fiverr has several different sellers who are scammers on their network and for whatever reason they are allowed to get away with it and get away with the hard earned money of buyers like myself who look to get a legitimate job done. I guess I've learned my lesson that if you want a legitimate job done then to stay as far away from a company like Fiverr as possible. For me to actually have to go to the Revdex.com to resolve this and for Fiverr to make absolutely no effort to police the fraudulent activities of what goes on in their network is irresponsible on their part.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed [redacted]'s response to our initial review of his complaint. For every case brought to our Customer Support teams attention, Customer Support reviews each user affected by improper user conduct and Terms of Service violations. Due to our Privacy Policy ([redacted]), we do not share with others the actions taken to another user. This commonly practiced policy applies to the case that [redacted] has brought to the Revdex.com's attention and can not be resolved due to the nature of his complaint. Revisiting our previous response, [redacted] has neglected to inform our 24/7 Customer Support team of any foul or suspicious activity until 9 months after he marked the order as complete with positive ratings, not allowing us to operate within a reasonable time frame to help resolve his issue. Despite this, we have compensated his account for the inconvenience that this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I see that Fiverr refunded me $10 of the $355 I spent on this order. They might as well keep their 10 bucks because I don't plan on doing business with them again. Companies like Fiverr know the game that their sellers are running but in this day and age of making a quick buck they turn a blind eye to it. It's unbelievable how many sellers they have like the one I was dealing with that have a 100% approval rating from 5,000 or more buyers. That's obviously impossible. I've never seen anything like that in any other industry or business in this day and age. Fiverr should know that something is wrong with that picture but because the numbers look favorable for them and their sellers it makes them look more like a legitimate company. Anyway this is my last post, Fiverr can keep their 10 bucks and I will post online and let as many people as I know what kind of company they are. Thanks Revdex.com for your time in attempting to resolve this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I use Fiverr to offer services. When my customers pay me, the money does not get to me. There seems to be a problem in their system. Their "tech support" wants me to troubleshoot their issue, but I am not a computer person. They just keep telling me to do things but don't fix the problem and I am not paid the money I earned.Desired Settlement: I would like them to fix the problems with my account so I may get the money I have been paid.

Business

Response:

We have reviewed the Fiverr account and Customer Support request [redacted] is referring to. Our Customer Support team has assisted [redacted] with several unique technical issues that are unrelated to him receiving revenue earned from his orders as he has claimed in this complaint. The issue he originally contacted us is related a dashboard display issue that our developers are working on to resolve for [redacted]. The claim that Fiverr has not released his funds is rejected on the basis that all of the funds scheduled to clear to be made available to withdraw were in fact already withdrawn 10 minutes prior to this complaint being filed. As a reminder, buyers do not directly pay sellers - Fiverr is paid to create an order. Once the order is delivered and then marked as complete, there is a mandatory 14 day clearance period on which the seller must wait in order to withdraw the revenue from their order. All of the remaining funds in [redacted] account is pending clearance based on the mentioned policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My previous payments did go through fine. Their response about these funds is a red herring. They are not the problem. On May [redacted], my sales ceased to process correctly and do not show as earned or as pending. It is as if I did not deliver my work, which I certainly did. They then ask me to do computer related trouble shooting I am not equipped to do and keep repeating I have to do it. But I am not an IT guy and cannot fix their systems. I keep telling them I don't know how, but they just repeat the same thing and it doesn't resolve the problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, the response is again untruthful. Now, additional problems have cropped up. I tried to suspend some gigs until this was fixed (as I am not receiving funds, nor is my dashboard displaying them). Those gigs and the feedback have now disappeared. Losing all my positive feedback, of course, is detrimental to me. As for "being available" to me, fiverr technical support has not responded in several days. No, I am not satisfied at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As explained to [redacted] in our previous response and through our Customer Support channels, the issue he is reporting has been addressed and our developers are working on providing a satisfactory resolution to his reported technical issue. We have promptly followed up through our Customer Support channels regarding the newly described issue and reiterated the communication of technical issues by sending a separate ticket request. As explained to [redacted], his Gigs did not disappear and he simply needs to click on the correct filter on his dashboard to find his Gigs. In no event did [redacted] lose any of his ratings associated to his completed orders nor did any of the funds from his the same completed orders disappear or were removed. This can be confirmed by reviewing the same dashboards which clearly show the funds that have successfully cleared based on our 14 day clearance period from when an order is marked as complete. We hope to have [redacted] technical issues fully resolved soon and his patience will be appreciated while our developers handle this matter.

Review: I tried to post a "gig" on this site, asking for help designing a Kindle book cover. Although I spend a significant amount online and work with computers on a daily basis, I had a problem in ordering. For some reason, when I tried to order one "gig" the web site opened four (4) "gigs" in my name, and tried to charge me for all four. I notified my bank in time to have two of the "gig"s reversed. My bank, who considered this a security breach, issued me a new card with a new number. However, two "gig"s were charged to me already before bank intervention, and have not reversed. I contacted customer support and was assigned a representative named Sheana, and a ticket number #xxx, and I explained my problem. I asked for a refund of at least one "gig." There has not been any response after three days.Desired Settlement: I would like a refund of all amounts paid. Since I had to change my credit card number, I would like a check sent to me, rather than give them my new card number, or arrange some alternative way of refund that does not involve giving them my new card number.

Business

Response:

We have reviewed the complaint by [redacted]. It appears that [redacted] placed a few of his orders in his cart and when trying to make his payments, he was charged for the full amount. Our Customer Support team has already followed up with [redacted] in their ticket #[redacted], and he was already refunded the payments that were accidentally placed. If [redacted] has any other questions, he's welcome to follow up in his ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The only issue has to do with the statement of the facts. I feel bewildered by my experience at the web site. Over the past twelve months of 2015, I've made thousands of dollars of purchases from [redacted], [redacted] and about a dozen other vendors, without any problem whatsoever. Something made this site different, resulting in items being placed in the cart that were not ordered.Nevertheless, within a day after they received notice of my Revdex.com complaint, I did receive a refund of amounts paid and in that sense the matter has been resolved. I am grateful for Revdex.com assistance, and that the seller did issue the refund; the case may be closed.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the update by [redacted]. We are happy that this issue has been resolved. [redacted] is welcome to close out his Revdex.com report. If he has any additional comments about his account, he's welcome to follow in his ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Starting October**, 2014 until October**, 2014, I purchased multiple services through Fiverr.com. Unfortunately and unluckily, multiple sellers did NOT complete my required services during this period. I contacted Fiverr.com customer support multiple times and requested a refund to my [redacted] account but was advised that it is "against" their terms of service. The best they could do was to refund the money I paid as a "shopping balance". I think this is very unethical billing!

First of all, I faithfully paid Fiverr given the benefit of the doubt that I will receive the service I requested. I only made the purchase because of the service I need, but their seller failed to complete the service agreement. It was not my fault that Fiverr sellers cannot deliver. So, why the BUYERS are the ones getting penalized by not getting our money back. Refunding our money and make it as a shopping balance is NOT an option when we did NOT cause the cancellation. I can only understand their defected policy, IF the buyer is the one cancelled the service.

Therefore, due to unhelpful responses I received from Fiverr customer support, I was forced to contact [redacted] directly so they can recover "some" of my money. The money that I faithfully paid the Fiverr seller to receive the services that I need but were not completed. I worked with the [redacted] case manager to get Fiverr resolution department to respond with my complaint. Fiverr was given 10 days to respond but NEVER did. So, [redacted] honored my complaint and awarded me the money I deserved, back into my [redacted] account.

If it is really a violation of terms of service to have the payment reversed by[redacted], how come Fiverr never bothered to respond with my complaint. They didn't care! I waited 2 weeks to have someone from Fiverr help me but all I gotten was a run around. It wasn't my first choice to ask [redacted] to help me. I really tried to contact Fiverr customer support to resolve my complaint. I cannot afford to rack up my shopping balance because of all the refunds. Balances that I am not sure if I would use again.

I still have $10 left on my shopping balance along with my account being restricted. So, how am I supposed to use this remaining shopping balance if your company won't let me.

I would suggest for Fiverr to change their billing collection practices. Remember, your company is in business because of the BUYERS. Without us, your sellers (as well as your company) will NOT have any earnings. Add a functionality for sellers to accept and decline service(s). If they accept the requested service(s), penalize the sellers who CANNOT fulfill them. If the buyers are NOT the ones who initiate the cancellation, give us the freedom to choose which refund we want. Otherwise, if the buyer is the one who cancels the service, then your company can apply your current terms to refund the money as a "shopping balance".

I think that this will make your business more ethical in the buyers' perspective.Desired Settlement: There are two settlements that I would desire for Fiverr to give consideration. I am ok with either one of them.

(1) Refund the remaining shopping balance via [redacted] or check in the amount of $10. Close my account and never contact me via email or phone.

(2) Remove all restrictions in my account so I can use up the remaining $10 shopping balance.

Business

Response:

We have reviewed the complaint sent in by [redacted]. After reviewing the communication she had with our Customer Support team, we have promptly canceled the problematic orders at the time she requested. As mentioned, we are reviewing the sellers involved with our Trust & Safety team, but can not disclose direct actions due to our Privacy Policy. Regarding her refund and the usage of her shopping balance, her $10 payment was already refunded back to her [redacted] account on October[redacted], any additional comments regarding revenue only served as guidance if those funds were not qualified to be refunded directly to [redacted] based on [redacted]'s terms of use. To confirm, the funds she is requesting to use were already returned to her over a month ago. Additionally, [redacted] opened a [redacted] dispute on two unrelated orders which resulted in her account becoming restricted, opening a [redacted] dispute is a violation to Fiverr's Terms of Service. Following this complaint, her account has been unrestricted. We hope that this satisfies the second request as she already has all of the disputed funds reversed or refunded back to [redacted] and her account is unrestricted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I joined Fiverr and immediately closed my account when my email account became full, everyday, and everyday since, with spam mail from 3rd parties. Most of these 3rd parties seem to originate in California, near the L.A. area. I have written to Fiverr, requesting them to take me off the email list. I have unsubscribed from 50-60 email sites, but the spam continues. Probably 100 or so per day. This practice, even if legal due to the 'fine print', is not tolerable or appreciated. I certainly hope you can do something about this practice. Thank you very much...[redacted]

Review: I ordered a project yesterday with all options for $155 while I wasn't signed in. It sent me to [redacted], I paid using email [redacted] and name of card is [redacted] and it redirected me back to fiverr with some [redacted] message about wait for an email to continue. Never got an email. Worst then that, this [redacted] site never gave me the goddamn option to log into my account if I already have one. I've messaged fiverr immediately after explaining I either need an email to continue or to move this over to my account ([redacted]). And of course there is no phone number because they're a lame company.

If this isn't fixed immediately, I'm starting [redacted] and mirroring it on [redacted] and [redacted] and I'm going to post every negative review I can find online and explain my experience. Then I'm going to pay [redacted] and [redacted] position so I rank right above or under them for any relevant search term. I despise [redacted] poor, [redacted]customer service, and in all cases that means foreign people running the companies.

PROJECT - [redacted]Desired Settlement: An email to proceed with order or the order moved to my account ([redacted]). I also want an additional credit for wasting my [redacted] time.

Business

Response:

We have reviewed the complaint opened by [redacted]. After further review, it appears that [redacted] did not follow up with our Customer Support team in their ticket request #[redacted] with the information that was requested. We were able to locate [redacted] account under [redacted] but needed further information which was previously requested. We have reached out to [redacted] again in ticket #[redacted], if they would like further assistance, on resolving this issue, we strongly recommend [redacted] referring to ticket #[redacted].

Review: I bought a product that was to be delievered by May [redacted].. On May [redacted] the seller presented me the draft and not the final product. It is now May [redacted] and still no product. Fiverr, Inc. refuses to refund my money for non-delivery of my product.Desired Settlement: Refund my money. And someone should look into their services to see if they are fraudulant. This same shell game happened to my spouse, as well.

Business

Response:

We have reviewed the complaint opened by [redacted]. Originally contacting us on May ** regarding his order, Fiverr Customer Support asked [redacted]'s to communicate with his seller in order to reach a mutual understanding regarding the service he has purchased. [redacted] contacted us again when no agreement was reached on May **. After further review, we have cancelled the order for [redacted], and returned the funds to his credit card.

Review: My first purchase through Fiverr was a request for a logo. I submitted the information, and paid the $5.00 fee. They took the payment then promptly cancelled the order. I asked why and he said "About 30% of all orders we have - we cancel in some reasons. Thanks for understanding." 22:59 April **, 2015 There was a $.50 "processing fee" also deducted from my [redacted] account. The .50 processing fee they kept even though I received no service, and the $5.00 initial fee was deposited into the "fiverr" account. So I have been charged $5.50 total for a service that was never even performed and the refund is with an obviously unreliable company. I realize the amount is small, but I do not appreciate this type of business practice. The logo was not for any product or service that is in any way racist, discriminatory, inflammatory, or biased. It was simply for an essential oil wellness advocate.Desired Settlement: Refund the amount of $5.50 through the [redacted] account and my preference would be that they clearly state that an order does not necessarily mean you will receive the service.

Business

Response:

We have reviewed the complaint opened by [redacted]. After further review, the payment of $5.50 has been refunded back to [redacted]'s [redacted] account on May [redacted] 2015. Our Customer Support team has followed up with her in the following ticket #[redacted]. As a reminder, our Terms of Service states that Fiverr does not refund payments directly to the payment source after an order is cancelled. Funds from order cancellations are returned to the buyer's balance as credit and are available for future purchases on Fiverr.

Review: Loss of $1088 USD as well as a much more loss of business (Even far more than $1088). I was working as a freelancer on fiverr and had a highest level on fiverr with so many clients on it. Fiverr suddenly blocked my profile and stopped responding to tickets submitted by me to get an idea about the reason behind blocking profile.

Due to blockage of profile, Neither me nor any of my clients were able to communicate and many of my projects were stuck. It would also have damaged to many of my clients due to not able to communicate and complete the project.

On one hand, fiverr was not responding to my tickets and on other hand they sent a message that they are receiving complaints from my clients that I am not responding to them and not completing their projects that's why they blocked my profile while the reality is that due to blockage of profile, clients were facing problem. That's why we can say it was Fiverr (Not me) who damaged clients.

Fiverr also blocked nearly $1088 USD of amount that I was supposed to be paid. This amount belongs to previously completed projects. Many of my clients would have diverted their business to other fiverr seller so it's a huge loss for me even much much much more then blocked amount.

I was also trying to find their phone number but on their website, they have not mentioned contact number or even an email where I could contact, except submitting ticket which remained unresponded by fiverr.Desired Settlement: I request Revdex.com to help me in getting my blocked amount 100% as well as $10000 penalty against a damage to my business caused by fiverr.

Business

Response:

We have reviewed the complaint sent by [redacted]. Upon review by our Marketplace Integrity team, [redacted] had multiple accounts opened offering similar or duplicate services, this is a violation of our Terms of Service under "Abuse and Spam" (https://www.fiverr.com/terms_of_service). [redacted]'s complaint specifically identifies revenue from his clone account, [redacted]. He currently has one active account [redacted] in which he can continue to offer his service on Fiverr. [redacted] has received comments from our Customer Support team on specifically why his clone account was disabled and why he was not enabled to withdraw his revenue. To clarify, we received reports from his buyers who ordered from his clone account that they did not receive any services delivered to them during the period his account was disabled. To prevent the funds from being released to [redacted] for incomplete services, our Risk Management team has disabled his ability to withdraw those revenues until we can confirm that the issue between him and his buyers were resolved. As of today, we will allow [redacted] to withdraw his available cleared revenue. [redacted] has claimed that because we have restricted his clone account (where its existence is a violation of our Terms of Service), that his loss in revenue totaled over $10,000. When joining Fiverr, users agree and understand our Terms of Service which includes a Limitations on Liability for claims of loss revenue. We have reached out to [redacted] regarding his ability to withdraw his revenue and the status of his account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fiverr raised a question that I am running duplicate profile called "[redacted]" that is completely wrong. It's only a simple childish guess that I am running that profile. One can't raise question based on similarity of name. If that will be true then almost all email service providers will have to deactivate millions of email account having similar kind of names. For e.g. [redacted], [redacted], [redacted]It seems like fiverr don't have any valid proof or path to deal with such guesses. If I am not wrong, fiverr provides individual a right to work on fiverr with individual profile with username of choice. Fiverr never asked even a single time about any sort of documents like my driving license or my PAN card (tax ID in [redacted]), etc. I can prove that myself [redacted]. Likewise Fiverr must also ask owner of other profile. I checked on fiverr about that profile and found that Fiverr deactivated that another profile "[redacted]" and I am sure that they would have used same weapon of guess that, the owner of that profile "[redacted]" would be running duplicate profiles. Really a funny story.I WOULD ALSO LIKE TO INFORM Revdex.com THAT FIVERR BLOCKED MY PROFILE DUE TO WHICH MY BUYER WOULD NOT BE ABLE TO COMMUNICATE. THAT'S WHY BUYER WOULD HAVE CONTACTED FIVERR THAT HIS/HER PROJECT NEED SOME WORK FROM ME SO FIVERR RAISE QUESTION AGAINST MY QUALITY AND TOLD ME THAT I AM NOT PROVIDING SERVICE TO BUYER THAT'S WHY FIVERR BLOCKED MY PROFILE AND MONEY. WHERE AS THE FACT IS THAT IT WAS FIVERR WHO GENERATED ISSUE TO MY BUYER AND AFTER THAT THEY CAUSED DAMAGE TO ME AND MY BUSINESS.KINDLY BAN FIVERR. THEY ARE NOT ABLE TO PROVIDE PROPER SERVICE AND PLATFORM TO WORK WITH. THEY WERE TRYING TO STEAL THOUSANDS DOLLAR OF MINE. PLEASE HELP ME.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent by [redacted]. To directly answer his request, our Terms of Service is clear on the usage of multiple withdrawal providers: Your Fiverr profile can be associated with only one account from each Fiverr withdrawal providers. A withdrawal provider account can be associated with only one Fiverr profile. By his own admission, [redacted] and presumed partners are in violation of our Terms of Service for using multiple Fiverr profiles associated to one withdrawal provider account and all accounts associated to that withdrawal provider have been disabled. Regardless of whomever owns the additional accounts specified in this complaint, users can not withdraw to the same [redacted] account and are required to withdraw to a unique [redacted] address. Additionally, the presumed partner accounts and [redacted]'s account ([redacted]) offered identical Gigs, this is again a violation of our Terms of Service, ("Sellers" > "Gigs" > "Gigs may be removed by Fiverr for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials: Intentional Copies of Gigs") and ("Abuse and Spam" > "Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts."). [redacted] and presumed partners have all violated our Terms of Service by creating multiple accounts, created identical copies of each others Gigs in order to manipulate our search results and create competitive advantages over other sellers, and have withdrawn money to the same [redacted] account. None of the associated accounts will be restored to sell Gigs on Fiverr. [redacted] and presumed partners may contact us on April [redacted], 2015 after a 45 day clearance period from when the account ([redacted]) was disabled as specified in our Terms of Service: (Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 45 days, from the day of the last cleared payment received in their account and subject to Fiverr's approval.)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is completely different response. For your kind information, the reason for deactivating fiverr profile was not to use single withdrawal account but you applied charge of running multiple fiverr account by single person. If I would have violated your policy of non use of common withdrawal account from multiple fiverr profiles then that might be little bit valid. Right now, Fiverr is simply trying to use the truth that I disclosed. Everytime fiverr was saying that I am running duplicate account. SO FIRST ANSWER ME ABOUT THAT POINT. I HAVE CLEARLY PROVIDED VALID DOCUMENTS PROVING THAT WE ARE COMPLETELY TWO DIFFERENT PERSONS WHO WERE RUNNING DIFFERENT FIVERR PROFILES. SO BASED ON THAT, YOU MUST REMOVE CHARGE OF CREATING DUPLICATE PROFILE BY SINGLE PERSON. IT'S COMPLETELY WRONG.I would also like to inform Revdex.com that Fiverr harassed us based on simple assumption that I was running duplicate account. They never tried to find the truth. It simply state that Fiverr team use to penalize users based on ASSUMPTIONS instead of fair facts. Revdex.com must take possible steps against such a childish behavior of such a large freelancing portals. At this stage, they can't take decisions of penalizing people based on assumptions.Today, I received a message on my [redacted]. One of my fiverr client was searching me since a long time. Fiverr deactivated communication with clients. That client was looking for me to work on past project for further additional stuff. He was searching me and my company on internet and at the end found me. He was also expressing anger against fiverr while discussing with me. In addition to that, All other freelancing portals allow communication with clients for ongoing projects (to avoid damage to client's projects) and block for any new work while in case of fiverr, they completely block all communication. NOW PLEASE SOMEONE LET ME KNOW WHO'S RESPONSIBLE FOR DAMAGE TO ALL THOSE PROJECTS OF MANY CLIENTS??? WHAT WAS THEIR FAULT? WHY ARE THEY PENALIZING DUE TO BLOCKAGE TO MY PROFILE?]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased services on their website. My [redacted] card was charged for the services. After the payments were paid the company cancelled the service and refused to give me my money back. I contacted customer service and spoke to [redacted] (Fiverr Customer Support) on Oct ** at 02:16 she refuse to give a refund. I understand if that I cancelled the service that a credit would be given but this is not what occurred.

Fiverr cancelled the service after they got paid. I still want the service.

They charge me for a service then cancel it then keep my money. This is fraud!!!

Please be advised that I reserve all rights for future legal action and/or filing criminal charges against Fiverr Inc. for this flatulent action.Desired Settlement: Immediate full refund to my credit card for services not rendered.

Business

Response:

We have reviewed the complaint sent in by [redacted]. As mentioned to him by our Customer Support team member [redacted] in his ticket #[redacted], the offer to refund was extended to him, as is the case with all users requesting to be directly refunded. This is clearly mentioned in our Terms of Service, "Payment refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team."

[redacted] has successfully reached out to us regarding a payment refund, and we made him aware of our Terms of Service in which we'll gladly refund his payment back to his payment provider. If this was not clear to him, we apologize for that. Regarding the status of the refund, [redacted] has opened a [redacted] dispute on his payment to Fiverr. Unfortunately the dispute disables the option to issue the refund he is requesting. We have reached out to [redacted] again regarding this with further instructions on the next steps to receive the refund in which he'll need to simply close the [redacted] dispute so that Fiverr is enabled to issue a refund. We will promptly refund him as soon as the dispute is taken care of by [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never been contacted by Fiverr with the option for a refund. If a refund was offered, I would gladly accept it and find another service. I was told by Fiverr that I was not entailed to a refund! Fiverr is being disingenuous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed [redacted]'s response. It is clear to him in our initial correspondence, included in our follow up to his original Revdex.com complaint, and in our Terms of Service that a refund was extended to him. We can not assist [redacted] if he is unwilling to take the necessary steps to receive his refund as outlined in our previous response. We do not have access to any bank or credit card information as his payments were handled by [redacted]. As we explained to [redacted], once a dispute is opened via [redacted] the funds leave Fiverr to [redacted] until the dispute is resolved. If the dispute is closed we can refund him. Otherwise he will get it eventually through [redacted]. The quickest route though is to close the dispute so we can refund him immediately. Fiverr did not refuse a refund but rather asked him to close his dispute so we can regain the funds and refund him. His desired settlement requires him to close the dispute opened so that the funds are transferred back to Fiverr - there is no option to refund monies if it's not available to us to perform the refund. We look forward to a positive response by [redacted] to help resolve his complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fiverr should contact [redacted] and refund the money. [redacted] is not saying they can't accept a refund because of an inquiry. If Fiverr is willing to pay [redacted] then this whole issue is resolved, but they won't because they have no intention of refunding the funds. This is the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a digital product on fiverr.com. I was sent a link but it failed to download. I went to complain to the seller. There was no way to complain. There is no one to talk to about the issue. So, I put in a paypal claim against the company because there was no way to get in touch with anyone to help me. As a result, they blocked my account, kept my money, and refused to settle the issue. This is not right. I would like my product or my money back.Desired Settlement: I need my product or my money back.

Business

Response:

We have reviewed the Revdex.com complaint sent by [redacted]. Our Customer Support team was neither contacted by [redacted] from this email address nor were we able to find Customer Support request related to her account. Fiverr was not made aware of her issues. Fiverr does provide methods for buyers to contact sellers if there are issues with the service, including an messaging inbox system, Resolution Center tools, and our Customer Support team. As a result of disputing payments with Paypal, the account is suspended to prevent abuse as it states in our Terms of Service. We will reach out to [redacted] and activate her account to help clarify the issue.

Review: After ordering and receiving several defective digital downloads, I complained to the seller. He never responded to two requests for a refund, so without having any other choice, I had to file a complaint with [redacted]. Well almost IMMEDIATELY AFTER the case was filed with [redacted], Fiverr restricted my account and said I will be unable to use my account UNLESS I cancelled the [redacted] charge back. They said they would issue a credit to my account.

So I complied with Fiverr's apparent extortion (in my opinion) and cancelled the charge back. I was told by Fiverr in an email that my account would be reinstated within 24 hours. Well, after me sending a minimum of FIVE emails in an attempt to get my account reinstated and after 5 days, I've been ignored and my account remains as of this writing, blocked!

It should be noted here that according to Fiverr's own automated response email, they will respond to my request within 24-48 hours.

I am a customer, so to block my account seems very unethical since THEIR seller was the one who provided defective products.Desired Settlement: I want my account reinstated. Apparently Fiverr doesn't care about customer service, but maybe this will get their attention.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The seller couldn't done the work as a suppose to do. I am requesting refund of my full money back. The company doesn't have contact phone number to deal with those issues. The seller was agree to return my money but now my money sits on the Fiverr website as a credit and I don't want to do business with Fiverr any more.Desired Settlement: Refund – of the amount paid for products or services if they were not delivered or were unsatisfactory.

Business

Response:

We have reviewed this complaint by [redacted]. As mentioned in our Terms of Service, "If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance." If [redacted], would like refunded back to her, she would need to reach out to our Customer Support team, which it appears that [redacted], has not contacted our Support team regarding this issue. At this time, we have went ahead and refunded her $20 back to [redacted] payment source. If she has additional questions, [redacted], is welcome to contact our Support team at [redacted] Thank you.

Review: I have been a seller on Fiverr (username: ratedkg) since September 2012, and just this August **, 2015, I filed a ticket (#[redacted]?) on their support system stating that a certain buyer is asking me to do something suspicious for him.

That night, it made me nervous to realize that I can't log in to my account anymore as it turned out that it was me who was charged by Fiverr of violating its TOS specifically because of "purchases arranged from services outside of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent purchases." They disabled my account with more than $30 left to be withdrawn.

I find this charge ridiculous and I'm not guilty of it as I only did it (ordered [redacted]) because of the request of my buyer under orders [redacted] and [redacted] and these are the orders that I rather reported to be suspicious under ticket #[redacted]. It should also be noted that I didn't have any 'outside' transactions on any of these orders.

What Fiverr should've done is (because of my report) to ban or disable his account(s) and inform me that his request was fraudulent rather than also disabling my account without even a prior notice because I was genuinely asking for their advice on how to handle his order(s) under ticket #[redacted].

What happened next made me furious because they have cancelled the following orders that I have delivered and completed even before this incident happened and have nothing to do with them: [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted]. Know that I have filed a separate support ticket for this issue (Ticket #[redacted]?) last Aug. **, but I still haven't received any word from them until this time.Desired Settlement: I worked hard to maintain a good profile (Level 2 account and 100% satisfaction rating on all 697 reviews) on Fiverr so I think I deserve to be given the privilege (1) to continue working under the system or at least be given a commendation or proof that I worked on Fiverr with that record. Of course, with a reactivated account, I'll also be given my right to (2) be paid for the services I rendered under orders [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] and (3) withdraw my remaining earnings. I think I don't deserve to wait for a "safety period of 45 days" to do such.

Business

Response:

We have reviewed the complaint opened by [redacted]. As of August [redacted] 2015, [redacted] was advised in their ticket request #[redacted] why their account was disable and that their account will not be restored. After further review with our Risk Management team, we noticed that [redacted] have been abusing the referral program by spamming users, due to this we've permanently disabled their account for violations of our Terms of Service. Unfortunately, their account will not be restored. We have followed up with [redacted] in their new ticket request #[redacted], informing him when he with be able to obtain the remaining funds on their account. If they have additional questions, they are welcome to follow up in their ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't receive any explanation and proof from you regarding this violation. I didn't violate anything because, I will repeat, in the first place, I asked for your advice (Ticket #[redacted]) because I thought that what the seller is asking me to do is maybe violating the TOS. Considering this, I just don't see the point why you're saying that I was "abusing the referral program by spamming users." I never asked or spammed users to get referrals. I think this violation should be charged to salmanfan (username) or the other accounts that he/she is using. Again, I only ordered [redacted] because of the request of the buyer under orders [redacted] and [redacted]. I'm sure that doing what the buyer is asking you to do isn't a violation per se.Regarding Ticket # [redacted], you also didn't give me any explanation why those orders were rightfully cancelled even if I have successfully completed all of them and the buyers confirmed that they were satisfied with my deliveries. What you did was just to email me* a notification saying that you "[redacted]" and that's really unreasonable.With this response, I uphold my desired settlement.*Please refer to the attachments

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FIverr hasn't responded yet regarding the withdrawal of my remaining (hard-earned) revenue. I submitted support tickets five days ago. Reference: Tickets No. [redacted]? and No. [redacted]?Desired Outcome: withdrawal of my remaining revenue

Sincerely,

Business

Response:

We have reviewed [redacted] request and follow up with them in their ticket #[redacted] on October [redacted], 2015. They have verified their account as requested and have successfully withdrawn the funds from his account on October [redacted], 2015. Due to violations to our Terms of Services[redacted] account will not be restored. His issue has been resolved from our side.

Review: My Account Banned BECAUSE SELLERS COMMITED FRAUD? Reinstate immediately and cite exact reasons why banned!

——

Fiverr has never been able to tell my WHY I was "banned for buying" from deadbeat sellers. There never once an instance they could point to, just generic vague reasons that make no sense like "hate speech" which is 100% false.

"Hate Speech" Are you crazy? I never did that. Fiverr staff has been completely incompetent in blaming the BUYER for problems crated by fraudulent sellers that seem to make up the majority of the fiverr ebay seller community on site as evidenced by my experiences with the same problem with 3 out of 3 sellers on fiverr 100% fail ratio. Of course fiverr has no proof of even any notation of their obviously false accusation of "hate speech" so I only get canned generic replies which are expected of the fiverr staff, (assuming it's not just a robot that auto replies to my emails).

Reinstate my account immediately and ban the following sellers:

Why is my account banned / frozen because FIVERR has fraudulent sellers? If anything you should ban the following sellers that never fulfill their advertised services, see all my past orders

Seller: vitalta Order: #[redacted]

Seller: [redacted] Order: #[redacted] Seller: starslight Order: #[redacted]Desired Settlement: 1. Reinstate my account!

2. Allow me to leave negative feedback for:

Seller: vitalta Order: #[redacted]

Seller: [redacted] Order: #[redacted]

Seller: starslight Order: #[redacted]

Business

Response:

We have reviewed the complaint sent in by [redacted]. Upon review of his activity on Fiverr, we have suspended [redacted]'s account for violations of our Terms of Service because of overt harassment of other Fiverr community members. Fiverr does not tolerate any form of harassment as listed under our User Conduct section in our Terms of Service, [redacted] . The specific behavior that led to his suspension followed his engagement after cancelling orders made from specific sellers which included verbal harassment and repeatedly purchasing from those sellers to force them in to an order (with the chance to damage their cancellation rate and ratings). Due to this activity, we will not restore his account to participate in our marketplace. Any funds from cancelled orders that remained on his account that hasn't already been refunded back to him was made available to withdraw (due to PayPal's 60 day refund policy). Our Customer Support team has contacted him with further instructions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is purely based on speculation, the assumption that buying what a seller is offering is an attempt to "harass" them is ludicrous. In fact fiverr advertises me to do exactly that and continues to do so.It contradicts what they advertise.If buying from sellers is somehow falsely interpreted as "harassment" then be sure to include that in your terms and conditions and immediately reinstate my account and reprimand/terminate the employees that wrongly banned my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a seller on the website [redacted] On September [redacted], 2014 I had a customer order a product from me. The customer was in a rush and needed the item quickly for a special occasion. Being as I was caught up on my orders, I expedited the customers order and was able to get the product in the mail on September [redacted]. Two days later on September [redacted] I received a generic email from the FIverr customer service stating that my order had been cancelled, and the funds had been returned to the buyer. I frantically contacted Fiverr customer service about why they had cancelled it. I also informed them I had a receipt from the post office proving that the item had been shipped out.

This was the response I received:

"Hello [redacted],

I'm sorry to see this happened to you. The transactions referred to were cancelled due to alerts from our security department. Alerts can result from a chargeback of the payment by the buyer, an alert from our payment vendor, or an alert from other users within our network of suspicious buyer activity. In such cases we may be required to cancel a transaction or put it on hold for your own protection (for example - stolen credit card, other fraud activities...). This is part of the service we provide to maintain a safe environment for our users. We appreciate your understanding.

Also, the feedback from the order has been removed.

Regards, [redacted] Regards"

In response to that, I sent this message back:

"I still do not understand. Am I not being reimbursed for the order? I understand you are trying to protect the seller and buyer, but in this specific situation how am I protected if I am not being reimbursed? I've already sent out a product worth $55, plus $4 shipping; I've fulfilled my end of the order. Can you please explain to me how I can go about getting reimbursed for this order?

[redacted]"

I got another response, this time from [redacted]:

"Hi [redacted]

I totally understand your concern. Please note that Fiverr can not prevent or have previously known of fraudulent transactions while they happen as they're handled through a third party payment vendors. Any person that may use a stolen payment method, such as a credit card or hacked [redacted] account, may process an order through a third payment system to create an order on Fiverr.

When any payment receives a charge back due to fraud, we immediately cancel the order and return the funds back to the third party as we are required to do so to comply with our payment vendors Terms of Use - there is no way around that process. Whether or not the order is completed with 5 stars or not, we must comply with the Terms of Use of our payment vendors, regional laws, as well as our own Terms of Service.

This is the reality of every website that accepts payments, there is a risk of Fraudulent transactions that must require an immediate and reasonable reaction. We do not want to risk or expose our community members to fraudulent activity which is the reason why this order was cancelled. We will try to do our best to notify you of the issue in future occurrences.

Regards,

[redacted]"

I was still not satisfied with the response, and did not feel they had addressed my concern. I sent this back:

"[redacted],

I absolutely understand what you and [redacted] have both explained to me. However, neither answer addresses my initial concern of not being reimbursed for my product that has already been shipped out. You've both simply explained, and then re explained the policy for chargebacks and fraudulent transaction.

Please provide me with a contact phone number of someone in your office that I can speak to over the phone about this. Thank you.

[redacted]"

[redacted] then responded on September [redacted]:

"Hi [redacted]

Thanks for getting back to us. I'm sorry but we don't provide Customer support by phone yet.

Unfortunately, we cannot reimbursed you. We have immediately cancelled the order and returned the funds back to the third party as we are required to do so to comply with our payment vendors Terms of Use.

We are sorry for the inconvenience this may cause to you

Regards

[redacted]"

I do not feel that these are acceptable business practices. When a seller fulfills their end of the contract, the contract should up upheld by all parties involved.Desired Settlement: I would Fiverr to refund me in full for the amount the order, $59. You also need to put a system in place to protect the sellers, not just the buyers of the website.

Business

Response:

We have reviewed [redacted]'s request and as a one time exception, have compensated her for her experience in full. As it was explained to her, when the funds from a transaction is disputed and confirmed to be fraudulent, Fiverr cancels the order in order to comply with it's payment providers terms of use, regional laws, and to ensure the safety of our users. By doing this, the funds that normally would be earned as revenue and given to sellers is removed from Fiverr's possession. This is a common example of fraudulent transaction mitigation that many websites offer that neither Fiverr nor its sellers gain from. We are currently adding more to our fraud detection methods to further mitigate such transactions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am only rejecting this response because I do not see where the funds were refunded to. I have checked my Fiverr account, as well as pending and cleared transactions, but cannot find the refund. Please advise where I can see the refunded amount. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have followed up with [redacted] and explained thoroughly her account balance, current available balance, and the status of the $59 we added to her account. To confirm, she has already withdrew the funds that were added by Fiverr to her account prior to our last statement which can explain the confusion. Please note that these ongoing responses are related to the additional courtesy payment and not the original complaint that was filed. As a reminder, Fiverr complies with all regional laws and policies surrounding fraudulent payments, which includes the cancellation of orders made on Fiverr.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received a message via Fiverr customer support from [redacted] explaining exactly where the funds were refunded to. As a consumer I would recommend that a section be added to Fiverr's TOS page about chargebacks, the process it entails, and what will happen to the seller in the event of a chargeback. There is another big name, artisan-made service website that includes an entire help section dedicated to this topic that helped me with this process immensely.

For the record, this dispute has not discouraged me from using Fiverr's website to sell my products.

Sincerely,

Review: [redacted] I purchased a "gig" from the above-mentioned seller. When you review the buyer agreement on Shutterstock ([redacted]), it clearing states in the Restrictions Section (numbers 7 and 15) that individuals are not allowed to resell stock images from Shutterstock in this manner. I am extremely unhappy that the images I purchased do not have a valid license agreement and that if I used them I would be violating copyright laws. I received stolen images that I cannot legally use.Desired Settlement: My desired outcome is as follows:

--I want a full refund.

--I want the seller of the "gig" banned from Fiverr.

--I want a notice sent to all of the buyers of this gig explaining that the images they purchased are without a valid license agreement and that using them in any manner would be copyright infringement and illegal.

--I want the above-mentioned buyers given a full refund.

--I want a communication sent to all sellers from Fiverr explaining that reselling stock photos in this manner is illegal and strictly prohibited.

Consumer

Response:

At this time, I have been contacted directly by Fiverr, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I was given a refund, but Fiverr failed to inform me of any policy changes on their end to ensure the sale of pirated images would stop. I also received no information on whether customers of the illegal Fiverr gigs were ever informed that they had no license to use the images they had purchased.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi I am Level 1 Seller on Fiverr and completed many orders with 100% positive feedback. Everything was going well and I was working on new orders. Suddenly I received a message that your account is restricted I straight way went to the customer support and asked them for that and they replied me after 9 hours (by Sheana) that "I've escalated this ticket over to our Marketplace Integrity Team for you." and then after couple of days I received other message (by Eddie) " Your account has been disabled for violations to our Terms of Service. To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts."

As per my knowledge I have only one account on Fiverr and that is [redacted] (the one blocked by fiverr) and I have not contacted to any buyer directly nor I share my personal information with anyone else even I never misuse the atvantage of deliver now button by delivering false information. So why still they are saying I have mislead the Fiverr community.

I have 14 days cleared balance held by fiverr (pending clearance $138.5 and Available Fund $28) The pending clearance is all I have completed the orders and buyers have left the positive feedbacks for that.

I just want my earning back including pending clearance and available fund to my [redacted] account or reactivate my account so I can start working again also if they are blaming me that I have mislead the Fiverr community I need a full report that where and how?

Its same if someone got sacked but he or she still receive the payment they have earned.Desired Settlement: They should give warning before blocking any account and taking money and also highly they should pay the amount user have earned including upcoming payments because the seller have completed and have delivered the e-goods.

Same as I want my earning back to my [redacted] account because that is what I have earned by doing hard work and spending a lot of time on fiverr.

Business

Response:

We have reviewed the complaint open by [redacted]. Unfortunately, [redacted] violated our Terms of Serivce which they agreed when signing up for an account. As clearly mentioned, in our Terms of Service, to prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts. Our Risk team has reviewed [redacted] and was able to confirm this issue. Unfortunately, [redacted] account will not be restored.

Review: I've been a Top Rated Seller in Fiverr for almost a year, and I've had a clean track record. No warnings whatsoever, my clients love me, I have a 4.8 rating, and Fiverr profits around $200-$400 usd a month from me. The relationship was good until a week ago. I started to have a lot of orders and couldn't keep up, so I went to Fiverr forums to "recruit" or ask for help in delivering jobs so I could deliver to my clients on time. As a blogger, I knew I had to get attention to my post so I put the title "I want to give away my Seller account to someone". Of course, in the body of the message I explained what I really wanted. Some users even said if I was willing to transfer the account to them, to which I replied "NO. I will not transfer the account to anyone, nor will I change the payment information of my account, everything stays the same". Another user stated that I was effectively recruiting to which I replied "Yes, you could say that." I mention this because I KNOW that Fiverr's Terms of Service strictly say that transferring or selling an account is prohibited, I knew it all along. Now, Fiverr CLAIMS and ASSURES that I sold the account and I gave access to someone else, and now they shut me down. They closed my account saying I was in violation of the TOS. I contacted support and explained the same thing as in here, and I even said "You have the logins to my account on record, check the IP address, its the same as always: my house." The customer representative was DESPOT and paid no attention to this, and simply said "You violated the TOS", like a robot. I asked what happened to my revenue because I did not understand the first statement of the representative, and again in a DESPOT manner she said "We've been clear on this." Fiverr has great tools to protect the buyers, unfortunately nothing can protect us from Fiverr themselves and their terrible low-level customer support employees. I am being convicted by something I did NOT do. And guess what: Fiverr themselves are in VIOLATION of their own Terms of Service: "Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Policy Enforcement team. If a user receives a warning, they are notified of the violation immediately on the Site." So, where was my warning? When was I given the chance to correct course if I was doing something you did not liked? This is the treat I get for having an exceptional track record and giving you 20% of all my sales? All I got was an email saying you were degrading my seller status and 2 minutes later I was shut down. YOU VIOLATED YOUR OWN TERMS OF SERVICE. Now my account is disabled, I lost money because I had open orders, things I bought, and now all my messages are gone.Desired Settlement: I want my account restored, I want to be able to access my messages, favorites list, open and closed orders (the ones I bought), and everything restored to normal from a Buyer's point of view. From a seller's point of view, I want access to everything as usual. If you still want to take "revenge" on this, then remove my Top Rated Seller status, and that's going to effectively take me out of service, but I can take it.

Business

Response:

We have reviewed the complaint from [redacted]. To put his complaint in context, here is a webcache copy of the forum thread that was put under review by our Forum moderation team: [redacted]

When an account is registered on Fiverr, that user becomes the account owner. Transferring ownership of an account is not allowed and qualifies as selling the account. When a user sells his account on fiverr it means he/she is trying to mislead our buyers and allow a new seller (or a seller with low rating) to get an account with rating and reviews associated with a different service and a different seller. It is not the type of action one would think is legitimate and not a violation and restriction is necessary to avoid fraudulent transactions. As [redacted] clearly stated his intentions in this forum thread that his account was subject to sale: "If someone wants to "buy" the account from me, I can think about it. The amount would be something like Revenue times 12." Our Trust & Safety team swiftly warned (in which an email was sent to him from our Email system), then disabled his account for this violation and to reassure that no damages may come to the account in the event another person gained access to his account. Upon contacting Customer Support, he was notified of the violation and when he can contact us to gain restricted access to his revenues to withdraw. [redacted] account will not be restored due for violations to our Terms of Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your prompt response. You quote me, so let me quote myself too, this is a response from the same post: "I will not transfer or sell the account, you could say I am hiring someone." This because I wanted to provide work in a timely manner. I wrote the post in such a way that generated attention, and (unfortunately for me) it worked. I apologize if my intentions seemed like those of which you are accusing me of, it wasn't my intention to put my account at risk, why would I? My clients love my work, they love my communication, they love the quality and the prices, I was making money and you were too. I've had almost a year as a TRS and always respected your rules, even when clients wanted me to work outside Fiverr, I refused several times. I've seen that you give others a chance to correct course. I kindly ask you to rethink the situation and allow me a second chance to correct course, I was made a TRS in less than a month so you recognize the quality I offer. I am sorry and I've learned my lesson and will not try something of the sort again as I was ignorant about the strict rules in wording and insinuation. Please kindly reasses the situation. If you are still in the same position, it's a shame and I understand. I would still like access to my account because I buy services a lot, and I'd like access to my favorites list, and continue to buy things from Fiverr users as I was doing. Cancel/Suspend/Delete my gigs and prevent me from creating new ones. I just would like to continue using my account. Thank you for everything.

Sincerely,

Business

Response:

We have reviewed the request made by [redacted]. As previously mentioned, the account he has requested to restore was subject to being sold in his own words and was disabled to assure that no unauthorized transfer of ownership can be made. Any account that was subject to such violations can not be restored for the security and integrity of our community. [redacted] is is free to continue to buy and sell on fiverr on a new account if he chooses to, but will not be allowed to have further usage of his previous Fiverr account? for security reasons?, other than requesting to withdraw his revenue after a clearance period of 45 days. Our Terms of Service are clear and specify his violation under the Abuse and Spam subsection.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can see Fiverr is not going to do anything about it. They say I violated their Terms of Service, well, they violated their OWN when they shut down my account with no warning. Like I said, I am being convicted for something I did NOT do, and that was speculated ENTIRELY by the terrible Fiverr staff. Fortunately, this is far from being the first complaint against their customer support, and it won't be the last, as to let people know that Fiverr does not care about the seller or buyer, as long as the buyer continues to give money. Do not bother answering back. Thank you for your time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

USER BEWARE

Well I thought it was going to be great, I found a gig to buy for $5 so I clicked buy gig and it took me to PayPal and said $5 and a 50cent processing fee. I said ok and realized it didn't buy the gig. It just put $5 in my account.

Well that's -5 right off the bat for intentionally misleading customers into thinking they are buying from a seller. Instead we are buying virtual currency. Ok that's fine I take my $5 pretend money they gave me and clicked buy gig again the same one.

Well I put the information in and no matter how many times I put it in it would not accept the gig. I tried to cancel it but the gig seller said I would have to do a custom gig to buy form him ? well why does it not say that ? (the user is not allowed to cancel the order only the seller is)

it said I could buy a gig for$5 it lied I gave him my order and he said that will be $25 dollars.. Well that's why it wouldn't let me do the $5 gig another misleading trap trying to take peoples hard earned money.

They are down to that's another -5. I moved on to another seller for a $5 gig and this guy did nothing buy copy and paste some words onto a picture he has already done for other clients and called it my own creation that he worked hard on just for me.

Well I gave him 5 stars said thanks told fiverr what I thought of them and closed my account. They have taken $5 from me by misleading me and also hours of my life I cannot get back. I will not spend more hours trying to get back the $5 that I know they will not send so I'm just complaining and leaving it at that.

I advise everyone to stay away as you can end up losing hours of your time and your money.

USER BEWARE