Fiverr, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[you promise me that you will resolve the order problem, I give you guys screenshot of the seller still ask me for more time, now is more that one month also he charge me 100$ for fast service, did you see that its fare? after 40 days? no ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We have reviewed the complaint opened by [redacted]. Unfortunately, [redacted] order was cancelled and the feedback was remove. As mentioned in our Terms of Service, Reviews must demonstrate the buyer's overall experience with the sellers and their service. Unfortunately, it did not at the time,...

which is why it was removed. Since [redacted] has closed out her account at this time, she will not be able to leave a new feedback due to the order being cancelled. [redacted] is welcome to follow up in her #[redacted] request, if she has any other questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received no further communication from the business since this filing, as was requested.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is the only account I have ever had and it was closed almost immediately after I opened it.  If there is another person with my name, surely they do not have my same address.  There is no way they could already have an account in my name.  Before two months ago, I had never even heard of them.  I also read several articles online after they closed my account that they were closing people's account and keeping their money.  This whole thing sounds very suspicious to me.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. It appears that [redacted], did not reach out to our Customer Support team to learn the status of the funds or orders that he placed with the sellers on Fiverr.com. After further review, we noticed that both orders [redacted] ($50) and [redacted]...

($5) was cancelled due to the required information not being sent over the the sellers, so that they can proceed to start working. Seeing as [redacted] would like a refund of the $55, we have went ahead and refunded the payment back to his payment source. Depending on the Credit Card that was used, the refund will take 3 to 5 business days to appear back on the card. If [redacted] has any other questions, he's welcome to follow up with our Customer Support team at [redacted]

We have reviewed the following email updates regarding Complaints Report #[redacted]. After further review, we have noticed that [redacted], did not update our Support team in his ticket request #[redacted]. In order for us to fully verify his account, as...

is our Security protocol, [redacted], was required to send the following and failed to provide this information: " a Fiverr-related [redacted] transaction ID that corresponds to the FIRST [redacted] account used on the Fiverr account in question. (a withdrawal transaction ID)." This information was required back in Oct. 2015, as of today, he still has not provided this piece of information. If [redacted] would still like to change his [redacted] email address, he's welcome to send in a new ticket request, with the required information for Support to further assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed the complaint sent in by [redacted]. As requested, we have reviewed the issue related to the purchases made related to the promotion and treating it as a urgent technical issue. We are reviewing the handling of his interaction with Customer Support with our Quality Assurance team. In...

addition to the $5 promotional funds requested, we added $20 to his shopping balance based on his experience and have already followed up with him regarding this course of action. We are reviewing the matter internally and will follow up with [redacted]'s if there are any remaining open issues in his support ticket.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This is purely based on speculation, the assumption that buying what a seller is offering is an attempt to "harass" them is ludicrous. In fact fiverr advertises me to do exactly that and continues to do so.It contradicts what they advertise.If buying from sellers is somehow falsely interpreted as "harassment" then be sure to include that in your terms and conditions and immediately reinstate my account and reprimand/terminate the employees that wrongly banned my account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the request sent by [redacted] addresses that Fiverr is responsible for providing him the revenue for the services he provides to his buyers. This requires the buyer to pay Fiverr to create the order, which the...

buyer did not do. Fiverr does not force or obligate a buyer in to purchasing from the site, the seller is responsible for arranging with the buyer to order from their Gig to then start the service. In this case, [redacted] started the service before the buyer purchased the agreed amount of orders to match the services. This was explained to [redacted] and the options Fiverr can provide him is limited to cancelling the order or completing the orders that were open to him.

We have reviewed the complaint opened by [redacted]. His Fiverr account was disabled for fraudulently boosting his ratings by creating additional accounts and purchasing from his primary account, this activity is against our terms of service ([redacted]). A recent...

review by our Risk Management team of his order history found 10 orders placed by the user from another account for the purpose of giving himself a positive review. [redacted]'s account will not be reinstated and he has been informed of the withdrawal status of any remaining revenue legitimately earned on Fiverr as previously explained to him by our Customer Support team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very unsatisfying. I will make it a point to make sure that my family and friends will no longer use the website and I am not held accountable for any reviews left or comments made by them. I will contact you all via customer service july **, and if my funds are not released to me, further action will be taken. I have grown tired of fighting with a scheming website that is hypocritical. Still on this very day I see countless "buyer requests" that are actually sellers trying to sell their gigs. This website is a joke.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. It appears that [redacted] opened ticket request #[redacted] with our Customer Support team on Monday, June [redacted] 2016 regarding this issue. Our Support team did follow up with [redacted] in her ticket, informing her that we are looking into this issue...

regarding her refund. We can confirm that [redacted] has been refunded the $5.50, and our Customer Support team has followed up with [redacted] in her ticket. If needed, [redacted], is welcome to check her payment source for the following Refund Transaction ID # [redacted]. If [redacted] has any other questions, she's welcome to follow up with us in her ticket request #[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fiverr states that the sale is void because the buyer did not initiate a purchase or transfer funds, and that I as the seller started work before the purchase was made via a gig order.
However, I only started commission work only after such an order was made by the buyer via Fiverr's automated system. To quote the previous statement: '[redacted] addresses that Fiverr is responsible for providing him the revenue for the services he provides to his buyers. This requires the buyer to pay Fiverr to create the order...' As such an order, serial #[redacted], has indeed been made (or otherwise I would not have received an order notification), one would assume that the buyer has also paid Fiverr.
One can conclude that a formal purchase has indeed been made, but that the funds have been withdrawn after the fact.
Sincerely,
[redacted]

We have reviewed the complaint open by [redacted]. His account will not be restored. As mentioned in our Terms of Service, "To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or...

mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts." [redacted] agreed to these terms when creating an account on Fiverr.com, and due to the recent violation to our Terms of Service, this agreement was broken. As mentioned to [redacted] in ticket request #[redacted], his account will not be restored due to these violations, however, he will be able to obtain the funds on his account in 45 days [which is on May [redacted] 2016] as our Support team mentioned.

We have reviewed the complaint opened by [redacted]. Our Customer Support team has followed up with [redacted] in her ticket request #[redacted]. It appears that the seller has delivered the materials per the order requeirements. If [redacted] is not seeing the information she request, we do...

recommend that she updates her ticket request #[redacted] with proof so that our Support team can continue assisting her on this request.

We've reviewed the complaint opened by [redacted]. We are sorry to hear of her experience on Fiverr and will note of her experience with our team. We would like to clarify several comments that were addressed in her complaint and desired settlement. The basis of [redacted]'s complaint to the...

Revdex.com is based on the interactions she had with other users from Fiverr's community and not directly with Fiverr or our Customer Support team. All of the 5 support requests raised by [redacted] to Fiverr were resolved within a reasonable time frame relative to her interactions with her sellers. If the responses she received were not satisfactory to her specific requests, we will review that internally with our [redacted]. 
Furthermore, all users on Fiverr agree to our Terms of Service in order to use the site, [redacted]. As stated in our TOS, Fiverr does not guarantee the level of quality for services buyers receive and buyers are expected to rate the services delivered by sellers accordingly which is an industry standard for marketplaces. If there were any egregious examples of user misconduct that [redacted] experienced, she did not inform Fiverr of such experiences, Fiverr will investigate in to the issue further. 
[redacted]'s desired settlement of $42 can not be reached. The $2 remaining in her balance originates from successful sales performed as a seller on Fiverr and can be withdrawn to [redacted] at any time (please see our Terms of Service for details). The remaining balance requested to be refunded can not be performed due to [redacted]'s payment processing policies that limit the time users can receive refunds. When checking out to purchase a Gig through [redacted] agreed to [redacted]’s User Agreement. 
Fiverr wishes for all orders to succeed with a positive experience for both the buyer and the seller. Buyers are presented ratings and reviews of a sellers service, are allowed to contact sellers prior to ordering, and other mediums to learn more on how to use Fiverr via our Blog and Community forums. This enables buyers to make more informed purchases. We hope that this fully addresses all of the concerns raised by [redacted] and we welcome her to reach out to our Customer Support team if she has any further questions.

We have reviewed the response and confirmed through ExactTarget (our Email marketing tool) that [redacted] was disabled since Tuesday, February **, 2015 7:39:00 PM GMT+2. If [redacted] still receives marketing emails, he is encouraged to forward examples of each email to review with ExactTarget as a bug in their Email system. If [redacted] wishes to close his Fiverr account, he is welcomed to contact our Customer Support team at [redacted] to avoid any further emails sent to this address.

We have reviewed the updated response from [redacted]. [redacted] has been refunded the $110 from this order and our Customer Support team has followed up with him regarding this refund in their ticket request #[redacted]. If [redacted] has any other questions, our team will be happy to assist in their request.

We have reviewed the complaint opened by [redacted]. As mentioned to [redacted] in their ticket request #[redacted], he will need to work with the buyer on resolving this issue. It appears that [redacted] did not fully complete the order with the buyer and failed to continue resolving this issue with...

them. After [redacted], was advised to continue working with the buyer, he requested that he will partially refund the buyer directly to their PayPal account, which is against our Terms of Service. At this time, [redacted] will need to finish the articles he currently owes the buyer or cancel the order in order for his withdrawal feature to be restored. Our Customer Support team as advised [redacted], that his buyer is welcome to place an order for half of the amount so that he can be paid for the materials provided and then we will be able to cancel the other order and restore his withdrawals. If [redacted] has any additional comments, he's welcome to continue communicating with our Support team in his ticket request #[redacted].