Fiverr, Inc.

Review: This situation is a combination of Billing errors and misplaced User liability.

Our company is registered as a seller on Fiverr.com, we promote major and independent artist music videos.

On November [redacted] a buyer ordered our promotional services. We uploaded his video to multiple platforms and promoted it to 10,200 users via our [redacted].

The order was then marked as "Complete", and I received a 5 star rating from the buyer.

Now almost two and a half weeks later, today, December[redacted], we received an email from Fiverr saying that our completed order with that buyer has been canceled, and to discontinue providing my services. As of now my Fiverr account is negative -$4.00, which means that my upcoming payment will be taken by Fiverr to settle my negative balance.

I do not understand why we must foot the bill for that error.

The buyer should NOT have been able to make a purchase if he did not have the funds in his Fiverr or linked [redacted] account.

Fiverr is a muti-million dollar company, they should not have to hold my funds hostage because of an error in their payment system.

Also, a fiverr staff member claims that the only way I can get the money back is if the buyer chooses to order again.

But why would he re-order work that has already been done? We've promoted his video to 10,200 people already and uploaded it to multiple platforms.

There is no reason to re-order.

It's hard to have faith in Fiverr, because whats to stop this from happening in the future?

A seller should not be liable to pay back monies for services rendered successfully.

This situation should have remained between Fiverr and the buyer.

The whole point is, the buyer should not have been able to make a purchase with insufficient funds then be able to hold our company responsible to foot the bill.Desired Settlement: We just want our $4.00, after which we'll delete our Fiverr account and do business else where.

If a refund isn't possible, then I'd just hope that Fiverr comes up with a few new rules to better protect their sellers.

Business

Response:

We have reviewed the complaint sent in by [redacted]. We understand that the order he has worked on was cancelled due to fraudulent activity flagged by [redacted]. Regarding his desired outcome, Fiverr has added funds back to [redacted]'s account and will be in contact with him regarding his account activity. Regarding the cancellation, it's important to understand that any funds that may be used illegally to purchase from Fiverr and thus placed on hold by a payment provider will require Fiverr to cancel the order due investigate the issue thoroughly. This policy is stated in our Terms of Service to protect sellers from unlawful behavior. Fiverr takes all matters of potential fraudulent activity seriously to protect the integrity of the marketplace to allow [redacted] to conduct his business in a safe environment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted], [redacted]

I have made the majority of my income freelancing through Fiverr for the last 2 years and also buy a lot of gigs. They have a fair system to ensure buyer and seller satisfaction.

There are some areas they could improve on like the lack of seller options or flexibility to provide longer term or higher end services that I would like to offer but overall a good experience.

Definitely a reliable site to offer or buy freelancing services on though of course make sure to check each seller's reviews before buying.

Review: my accocunt was suspended...I have funds that I have earned in my accoutn which I would like to withdraw, and they are saying that I cannot because my account is suspended, when I ask why, they refuse to tell me any details and keep marking my ticket as resolved without answering me....Desired Settlement: I would like to withdraw the unds in my account.

Business

Response:

We have reviewed the complaint opened by [redacted]. [redacted] account has been disable due to violations to our Terms of Service, and we have advised [redacted] why as to why in their ticket #[redacted]. If [redacted], has any further questions, we will be happy to help in the ticket #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[they have yet to release my funds. My account has been suspened for a few months now I believe and I am still unable to withdraw my funds to my [redacted] address... Until they alow me to withdraw my funds this issue will not be resolved. I dont understand WHY they refuse to release MY money. ALSO, they still have YET to clarify what EXACTLY I did... I never received actual proof of breaking their rules. But the main point is that I just want to retrieve my money, then they can close my account as I dont want to use their service anymore if it is this hard to retrieve MY funds..]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed [redacted] message. We have requested [redacted] to confirm their [redacted] email to see if its the same as the one listed on their account, unfortunately, they did not follow up with us in their ticket #[redacted]. We need to confirm if the emails are the same to see if they are withdrawing the the right account or to further assist with the email domain. In regards to [redacted] concern, as to why his account is disable, it was advised as well in #[redacted]. To further assist [redacted] regarding this issue, we highly recommend that they continue communicate in their #[redacted] request.

Consumer

Response:

They have actually solved the issue and released my funds so I can close the ticket now. BUT this is still not good practice for a company, so they should receive a warning of some sorts. Thanks.

Review: I order a service from this website aweek ago say 06-**-2015 to add service clients to my [redacted] account. I selected seller [redacted] for the job; so after the order was completed by fiverr.com to the seller. I was emailed and told that my order will take about 3-days to complete or 20hrs from the time of my order; So the seller asked me would I give a review on his service and I did so. But after 4-days I checked my [redacted] account to see if anything has happen and there was still no change of added followers to my page. Now I paid to have 6000 [redacted] followers add and this what was suppose to happen. So I contacted the seller first and sent him a email telling him where is my order that I paid for from you; An I got to repley from him or Fiverr.com on this isssue. My order#[redacted] So I have been emailing fiverr for somedays now trying to get my money refunded and they are not responseing back. I also ask Ryan to contact me and they have to got back even by email and this website dont even have a phone number to be contacted. So Revdex.com I will really like help from you to contacting this online company to get me back my money; I feel robbed without a gun im american and I want back my american money Thank You!!Desired Settlement: Refund me back to my credit/debit card the $5.00 im intitled too since service was none delieverd as planned.

Business

Response:

We have reviewed the complaint opened by [redacted]. It appears that [redacted] did not contact our Customer Support team reporting this issue they were experiencing, which our team would be happy to assist. In regards to the order [redacted] is referring to, we have cancelled this order and the funds have been refunded to the user. If they have any other questions, [redacted] is welcome to contact our Customer Support. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They have not refunded money back to the debit card and the seller is still trying to sell to me; when my order suppose to have been cancealed. I want my money of $5.50 put back on my card its been more then 3 business days; an I have checked with my bank and there have'nt been a credit back to my checking account. So fiverr haven't handled this matter yet. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the message from [redacted]. The order was placed using a [redacted] account, and was refunded to that [redacted] account. The transaction ID associated with the refund is #[redacted]. [redacted] must contact [redacted] to determine if the payment vendor reversed the funds back to his credit card. The seller may no longer contact [redacted] on Fiverr. If they have any other questions, [redacted] is welcome to contact our Customer Support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The customer service for Fiverr.com is absolutely atrocious and I am being polite when I say this. It is ridiculous that Fiverr is a marketplace where people exchange money for services and the only way to contact them is through email and there is no cohesiveness because there will be about 5 people handling one case and each one is a set of brand new eyes because they won't know what was discussed with the previous representative and you will have to explain to them all over again what your problem is.

I was silly enough to use fiverr to set up a website and found a seller who was willing to do it for $300. The seller delivered a very bland unfinished website and I asked if they could do some revisions since that was discussed and agreed to before I bought it. I sent them a mock up of the changes I would like, the seller told me that the template does not support it and to get another template that matches the layout. I assumed that would be apart of the order so I paid $180 for the other template. Now, before I paid for the template I asked for the sellers thoughts and they said to go ahead and buy it and they will make the changes. After I buy it and tell them the changes I will like made to the template they then decide to tell me that they will charge me an additional $250 to do the work. Even though he could've informed me when I asked him about the template or before I bought it that he would charge me extra. I was still willing to work with him and offer him $150 to finish, they declined and decided to abandon the job. I had to look for someone else to fininsh it. I decided to let it go and just leave negative feedback but a seller can just request a feedback be removed and fiverr customer service will remove it no matter the complaint for the seller. I was upset that not only did I lose $300, I can't even leave negative feedback justifiably.

I then contacted fiverr and told them the situation and that I would like my money back. It was a long and dreary process that took days and about 5 reps contacting me and asking me the same questions. I became very frustrated and started to show my frustration and that's when the rep finally came to their decision and sided with the seller and I believe it was out of spite. I'm tired and frustrated and sick of fiverr and everything that has to do with fiverr so I let it go and decided to move on. Fast forward till today and I get multiple messages from this seller and this seller is hacking my account and demanding $750 usd and $1,000 usd. They accessed my account and I have no idea if they were able to retrive sensitive information. I have been contacting fiverr customer service all day to cancel my account and I have yet to get a response from them. This is just an example of this company's incompetence and I will warn anyone to not do business on fiverr unless it's for $5 because fiverr is not depndable and you can lose a lot or get into a cyber war with some foreigner from India and nothing will be done about it. You are all on your own.Desired Settlement: I will like $300 refund and cancellation of my account.

Business

Response:

We have reviewed the complaint sent in by [redacted]. The desired settlement of [redacted] claim of $300 is associated to an order that was completed by the seller. As described, [redacted] has already addressed her concerns with her seller which ultimately resulted in the completion of the $300 order. Following that, [redacted] requested additional services which were not included in the $300 service and order (i.e. additional templates and services), for which the seller requested that she submits an additional order. Upon contacting Customer Support, the request made to cancel an order was reviewed and not granted due to the completion and proof of completion of services sent to the [redacted]. Left out of complaint was [redacted]'s related account activity that resulted in the suspension of her account. [redacted] requested sellers on Fiverr, including the seller used in the $300 order, to create an exact copy of Fiverr and quote, "I want the fiverr clone to work exactly the same". Additionally, she requested other sellers to be paid directly and circumvent the Fiverr marketplace and order system, "Can I make payment through [redacted] for the fiverr clone project. I will send you USD 750 out of USD 1000 on your [redacted] account." Fiverr can not assess the damages that may have transcribed with [redacted] and the seller outside of the Fiverr network in addition to the services completed on the Fiverr platform. We will reach out to [redacted] regarding her account activity to clarify the status of her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I just read the response from the company and it seems this person has not comprehended the problem coherently. My account is hacked by this same seller who has robbed me. I never requested a fiverr clone this seller is doing this from my account. I don't even know what that is. I am extremely frustrated and I have no clue what to do. This is my worse nightmare to deal with this with this company. My account is hacked, I have been asking for a week just for someone to refund the balance that is currently in this account and to close it and they have yet to do it. Is there anyone willing to see my side of the story? This is ridiculous and I am being treated unfairly. This person has hacked my account and I am being blamed? I have screenshots of this seller telling me to get the other template and they will work on it. Why would the seller tell me to get another template if the order was complete? This is simple logic. I have proof of contacting the seller and asking their opinion of the template and they said to go ahead and get it. I have screenshots of this that I sent to fiverr customer service. Fiverr has a system that after 3 days the order is automatically marked as complete. The seller promised to do revisions to the template once it was delivered, which took over 3 days. There was no limit on how many revisions the seller would do. The job was never completed because what would be the purpose of the seller suggesting to get another template If it was completed. wouldn't they have me order again or mention ordering again. I have proof and this company is just out to get me. This is the same spiteful behavior that this company has been exhibiting and I don't believe they are actually conducting a thorough investigation into this matter. I told them that my account is hacked. The seller is trying to get my account suspended but I don't care because all I asked was to just cancel it. I haven't used fiverr in weeks. I don't even know what a fiverr clone is. This seller has hacked my account and the seller has seen no repercussions but I am the one being treated like the bad guy. The seller is interfering with my messages to customer service, they are contacting me through my personal emails, and google hangouts, demanding money from me, they are using my account to request fiverr clones, every time I send a message to customer service from fiverr the are marking it as complete, I have messages from google that this person is trying to get into my email etc.The only message I got from fiverr about this is to scan a passport or gov id to the very account that is hacked. I have gotten no resolution from this company at all. The proof is all there in the account and they are just bypassing all of this to make me look bad. In the complaint I mention that the seller hacked my account but yet they are saying i'm requesting a fiverr clone all of a sudden. How stupid would I be to do that. Please anyone who can help me with this I would greatly appreciate it.

Please be aware that I did not just go and buy a template and demand this seller work on it. This seller told me to go get another template and they would work on it. They never told me it wouId be any extra cost, or to order again if it was completed. I never had any problems with fiverr, I never had to have my account suspended or any complaints. This has been a nightmare and unfortunately, fiverr hasn't been of much help. This is unfair and I believe that I am not being treated fairly. No one is hearing me out it seems. For this company to say that I am requesting fiverr clones and not know that this an act of hacking then what else can I say. Thank You

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response [redacted] in regards to the status of her funds and account. Due to the nature of her complaint surrounding the security of her account, Fiverr correspond with her request as requested once all of the funds have been returned to [redacted]. Based on our Privacy Policy, we can not openly discuss any further details surrounding her account. Due to the age of her purchases, direct refunds are unavailable per [redacted]'s policy, but we have provided further instructions to her as of Wednesday January [redacted] so that she is able to withdraw her money back to [redacted] from her two accounts. Once [redacted] has confirmed that the funds have been withdrawn, we will then close both accounts as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Issues like this could be avoided if proper customer service was applied. I have been a fan of fiverr for a while and never had any problems like this, but your customer service alone will keep me from ever using your company.

Sincerely,

Review: I placed 2 orders with Fiverr. One on August **, 2014 and one on August **, 2014. When my first order was ready I was notified by email and clicked the link to get to the order and the Fiverr website said my account has been disabled. I put in a customer service request ticket on August **, 2014 to asking to get my account open so I could get my order. The customer service form said it would take 24 to 48 hours to get a response. The ticket number is #[redacted].It is 10 days later and I haven't gotten a response.Desired Settlement: I would like my account to be opened and to be able to get both of my orders.

Business

Response:

We've been notified by our Risk Management team regarding the aforementioned payments made to Fiverr by [redacted]. Our Customer Support team has been in touch with her with an update regarding her account and will continue to communicate with her on the progress of our investigation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have submitted several tickets with Fiverr trying to resolve one issue: I WANT TO BE PAID VIA [redacted]. That's simple right? Wrong!

After submitting 6 help desk tickets for the past 4 months, I am sure fiverr doesn't help customers in my situation:

I created this fiverr account in 2013 and used an old [redacted] account to receive and make payments. Since 2013, I have changed [redacted] accounts and emails. I wrote and explained this to Fiverr customer service and was told that they couldn't help me and get this, it was for my own protection! I was shocked and I asked to be escalated to tier 2 (if they had one) but I was referred to the TOS (Terms of Service).

I'm a small business owner, I understand that Fiverr has processes but as a business owner I know that customers come first and a one-time exceptions are sometimes made and in this case, one should be made!

When I submit a ticket, I get asked this:

Please supply us with your security question. - I do!

Account authentication through [redacted]:

a scanned copy of your passport or another government-issued ID - the name must be the same as it appears on your [redacted] account that was used for the Fiverr transaction. Attach the scanned copy when you reply to this message. - I do!

a Fiverr-related [redacted] transaction ID that corresponds to the FIRST [redacted] account used on the Fiverr account in question - I can't because that [redacted] account is deleted!

Please provide us with the FIRST [redacted] email address that was used on this Fiverr account. - I do!

Fiverr why can't you help me out? This is my account and I just need help!!!!! This is my only income right now and I'm broke and this is what I stooped down to doing just to get real help!Desired Settlement: All I want is to update my [redacted] email address and security answer so that I can get paid from Fiverr. My username is [redacted] and the numerous tickets I've submitted are:

Business

Response:

We have reviewed the following email updates regarding Complaints Report #[redacted]. After further review, we have noticed that [redacted], did not update our Support team in his ticket request #[redacted]. In order for us to fully verify his account, as is our Security protocol, [redacted], was required to send the following and failed to provide this information: " a Fiverr-related [redacted] transaction ID that corresponds to the FIRST [redacted] account used on the Fiverr account in question. (a withdrawal transaction ID)." This information was required back in Oct. 2015, as of today, he still has not provided this piece of information. If [redacted] would still like to change his [redacted] email address, he's welcome to send in a new ticket request, with the required information for Support to further assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Fiverr has given me the exact same scripted response that they have given me each time. I explained that my [redacted] account has been changed and I have no access to the transaction IDs as they have been deleted by [redacted]. I told them this and added I could verify my identity with other methods but they will not accept anything other than a transaction ID, meanwhile, they are holding $100+ bucks I earned in the account and I cannot access it or get it direct deposited. I have lost faith that this will ever be resolved by this company that will not make an exception for a single dad! Just horrible service and I've never filed a complaint against a company before them. Do yourself a favor, don't signup for Fiverr. Ripoff

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: site is not secure I get hakedI open 4 dispute with this company to discuss the problem after 4 hour they close the case, I open it they close itfirst thing this company no address no phone number or even email address to contact them on page on the site that is, thx god I find all information here on Revdex.comI get hacked there, for all this transaction [redacted]am been waiting for help for 3 days ,a get answer they ask me for my id , I send it they close the caseI wise so mad one I discover that fiverr they offer classes they teach HACK and make u expert for $5 THIS IS ONE OF THE LINK link ---- [redacted]This is legal????!!!!I LOSE $357 Plz I need advise from you , did I have to go to court or what ?Desired Settlement: I need my money back and they have to close hack classeslot of victim thereThank you

Business

Response:

We have reviewed the complaint sent in by [redacted]. The incident began with [redacted] reporting that the account in question was compromised. Upon reviewing this incident with our Risk Management team, we have promptly canceled the orders reported and reviewed any associated parties related to this incident. Although [redacted] claims there is a disputed amount of $357, the total of reported orders was only $60 and this entire amount has been refunded back to the credit card used to purchase. To clarify our payment system to [redacted], funds from cancelled orders can be reused on Fiverr without requiring new payments to create new orders. After contacting [redacted], we have requested basic materials to verify the ownership of the account to confirm whether or not we are discussing sensitive account information with the account owner. [redacted] has refused to provide the requested materials. Until further review, and since we cannot verify ownership, the account in question has been restricted from purchasing for the owner's protection. [redacted] is invited to send the requested materials to reinstate the account and assure it is secure.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

MESSAGE FROM BUSINESS:[redacted]

[redacted]09:09 January **, 2015 [redacted] Me no sorry>this is like 1month and he still holding mony for no reason also you guys you didn't talk about the service that you offer there ? the hack for5 $ ...... "I will teach HACK and make u expert for $5 " link [redacted] plz look in screenshot that order for 100 plus 100 for fast delivery ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[you promise me that you will resolve the order problem, I give you guys screenshot of the seller still ask me for more time, now is more that one month also he charge me 100$ for fast service, did you see that its fare? after 40 days? no ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. His original desired outcome to be refunded for the specific orders mentioned and restoration of his account was already addressed and met in a previous reply. [redacted] has confirmed that these actions were taken and is now addressing a new, unrelated order issue not connected to the original order numbers in this Revdex.com complaint. As a reminder, the order numbers addressed in his original complaint and access to his account originated from unauthorized purchases. Those purchases and security issues have been resolved. We have since communicated to [redacted] regarding the new order issue, regarding the service quality he received from a seller, in a separate Customer Support ticket in which he has not responded to our questions and comments yet. We encourage [redacted] continue his communication with Customer Support in that ticket.

Review: I have been a buyer and seller on Fiverr for the last few months. In less than a year I have had multiple troubles with buyers/sellers. I had one buyer who paid for me to do work for him, I delivered it on time and yet he would not pay me. Many of the buyers/seller say they speak English on the account but it is not very well so trying to communicate an issue is impossible. Fiverr allowed this buyer to cancel the order and not pay me after I spent a week completely the work. I've also gotten complaints through my inbox of other buyers asking me about my services and saying they've had to pay buyers 3 times or more for the same service because they don't deliver the work or do poor work. My complaint with Fiverr is their nonexistant customer service and resolution options. Their idea is to just work it out with a buyer/seller that refuses to communicate or doesn't understand you. Recently I paid for a seller who said he spoke English to perform SEO optimization on my website. He encouraged me to add his "gig extras" to cover the entire site. He added 3 words to my already pre-existing SEO content, none of which were high ranking keywords and then added [redacted] to my website. I already had an account with Google set up. When I tried to discuss it with the seller it was very clear he did not speak much English and was not cooperative when I asked for a partial refund for the minimal work he did. When I spoke to Fiverr their only suggestion was to try to work it out with the buyer (I already did that) or order something else from the buyer to "make up" for the work I didn't think he did. They refused to issue a partial refund or cancel the order. This website has become a breeding ground for scammers from international buyers/sellers to take advantage of people looking for freelance work and Fiverr should be held responsible for their lack of resolution tactics. I've also had trouble with buyers placing orders from me as a seller, I start the work and then the buyer becomes non responsive and the order is cancelled so I am not paid for the work. I have buyers ask me all the time for personal information. I've reported this as well to no avail. Multiple problems with Fiverr and based on my contact with other buyers/sellers I can tell I am not the only one left dealing with these shady individuals and getting NO customer service support.Desired Settlement: I would like the order with this seller rahuljha cancelled and my money refunded $47.50. I also strongly suggest that they change their resolution policies to include something more than "Sorry maybe you should try to work it out. There isn't anything we can do."

Business

Response:

We have reviewed the complaint opened by [redacted]. As of May [redacted], Fiverr Customer Support informed her that we are unable to provide a partial refund as our Order Cancellation policy clearly indicates that an order must be completely cancelled. Additionally, the order requested to be cancelled is beyond the allowed time period stated in our Terms of Service and Order Cancellation policy ([redacted]). We have advised [redacted] to communicate with the seller in order to reach a mutual understanding. After further review, we have cancelled this order for [redacted] and the funds are currently available on their Fiverr account.

Review: I paid $150 for a contractor to perform a specified job. That contractor held me up for a week before deciding she couldn't/wouldn't do the job. Now I can't get my money back from Fiverr. They have my money in a "Fiverr account." I want my money refunded back to me in my [redacted] account. I do not plan to ever use Fiverr's services or website again. I just want my money back.Desired Settlement: I want my money refunded back to my [redacted] account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My issue is quite simple. Fiverr has been doing this to many people and this time it happened to me. They banned my account for NO reason. The simple excuse they will come up with is I've breached their terms and conditions but to be honest with you, I did not and I stand by it. What did I do wrong? I had no negative feedbacks from my buyers and I've always maintained a straight and polite attitude. Whatever the reason is, why haven't I been warned at least? This is totally unprofessional and non sense.Desired Settlement: I want them to restore access to my account and refund the money I have on my account.

Business

Response:

We have reviewed the complained by [redacted]. Unfortunately, [redacted] account will not be restored due to violations to our Terms of Service. Our Customer Support team has advised [redacted] the reason their account was disable in their ticket request #[redacted] and also when he will be able to obtain the funds in their other ticket request #[redacted] which is on January [redacted] 2016. If [redacted] has any additional questions, he's welcome to follow up in his ticket request #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You guys actually did not give me any valid reason but after going through your TOS, I just realized that using my dad's [redacted] email to withdraw my funds was not allowed. Alright, how am I supposed to cashout if I don't have a [redacted] account? And why did I get banned for that silly thing? I got no warnings, nothing. You guys don't even want to discuss this. You simply banned me and that's it. It's unfair and unprofessional from your end. I have no idea how Revdex.com is still accepting your business model with all the complaints about Fiverr lack of professionalism all over the internet. If you guys want to know why Fiverr reputation is not great, well, maybe you should start looking at your own policies. Refusing to unblock my account for such silly thing is non sense and eye boggling. I had no clue that using my dad [redacted] was illegal until I read the TOS. At least, give me a second chance. What did I do? I'm not surprised anyways, you banned my dad because of 1 buyer who was not happy with his purchase.... sad Fiverr, really sad I put my faith in your website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the updated complain by [redacted] As mentioned in our Terms of Serviced, which [redacted] agreed to when signing up for a Fiverr account, "Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services." In addition, our Risk Management team has identified with our payment processors that he used Fiverr with stolen credit card information in order to place purchases on Fiverr. Unfortunately, due to the violation to our Terms of Service, [redacted] account will not be restored and he will be able to access the funds on January [redacted] 2016.

Review: I am Seller on Fiverr since 5 Years. I have earned over $42,000 till date with 99% Positive Reviews.

My account profile on Fiverr : [redacted]

The account is de-activate now with no proper reason.

They have given me notice that you have marked orders as delivered before sending reports to Buyers.

I have asked Buyers before marking orders as completed and they have agreed on it and then only I have marked it as completed.

Once they de-activate my account, even though my previous clients can't able to contact me for modification on orders which I have delivered them just before they delete my account. So they asked for refund even though I have completed their task. Now they have cancelled orders which I have completed successfully and refund the amount. But once I try to contact buyer directly, they have refund me that money once I have solve the problem which they face in delivered orders. Even they have open support ticket to tell fiverr that I am genuine seller all the time.

They have deleted my account with my balance of $2500 there.

I have earned over $42000 so far so I have paid them $8400 Fees for it.

With just one buyer complaint, they cant delete my account.

They must have to hear both sides first.

I have proof that I have contact directly to buyers on which they have refunded for my completed orders. Those buyers have paid me directly now.

One major note on their support Team :

They are lying about their support team, there is all automation handled by their support team.

I got response for my ticket as follows :

=================



Susan (Fiverr Customer Support)

Jun **, 04:49

Your account has been reviewed by our Trust & Safety team.

After further review of your previous order and account history, your account has been disabled. Marking orders as delivered when you are not delivering actual work is not ok plus you have multiple warnings and violations to our Terms of Service. Taking in to consideration multiple factors, we can not allow sellers on our marketplace who offer poor experiences for buyers.

You have access to withdraw your funds and complete any pending orders but your account will not be restored.

Susan | Fiverr Customer Support

=====================

There is no such Susan available in their support team, if they have then prove it with her employee data.

In last line they have mentioned that I can access my withdrawls but they have disable my account so no longer I can login it. How I can withdrawl my balance then ?

They took my business to survive.

They are lots of illegal activities on Fiverr such

Fraud Clicks [redacted]Desired Settlement: They must have to enable my account because I am Top Rated Seller - Level 2 Seller since 4 years and earned over $42000 with 99% Positive Reviews.

I have paid him $8400 Fees for that.

In their T&C , they have never mentioned that they will not refund any fees once they disable account.

They are faking contact address, even though there is no phone numbers available to their support team.

We have to wait 4-5 days to get ticket answered. IN that time we lost our other buyer's trust in us.

They have destroyed my business.

They are providing illegal activities on their site but still remain those sellers account open.

I am genuine seller, with 99% positive Reviews and from last 4 years I have earned over $42000.

Paid $8400 Fees

Have outstanding my balance of $2500 in it.

So total I want them to send $10000 to my [redacted] account : [redacted]

Otherwise I will file legal case against him. Just want to inform them by your contacts.

Business

Response:

[redacted] account has been permanently disabled for violations to our Terms of Service and has already received a complete statement following his accounts suspension including allowing him to withdraw available revenue from the account. Fiverr is not obligated to restore any users account whose account was disabled for violations to our Terms of Service. Additionally, [redacted] has E-Mailed Fiverr's Legal department previously with threats of blackmail to our brand and his buyers accounts including hacking personal accounts, publishing libelous articles to media outlets, and purchasing fraudulent orders made to Fiverr. Additionally, Fiverr has warned [redacted] of his actions prior to disabling account. This includes harassment to other users and Fiverr employees. We do not encourage further communication with [redacted] related to his account due to these threats made to Fiverr and will not further correspond to the misleading claims opened by [redacted] on the Revdex.com platform.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Without giving any reason, how they can disable my account ?Ask them for which complaint force them to close my account ?Why they are not giving reason ?I have already earned $42,000+ from the Fiverr and paid around $10000 as Fees. so I have rights to know why my account got disabled ?Which buyer got harassment from me ?Which buyer have complaint about me ?Have you hear both sides ?Which of your employee available on Phone ? and first tell me what is your phone number ?How many persons in your Fiverr Office at Tel Aviv, Israel Office ? Why you mentioned it as Headquarter , while there is only 4-5 person in the office ?Why you answer only once I have contact your legal department ?Why they have able me to withdraw money which they told me before that I can withdraw only after 45 days ?Give me my $8400 Fees which I have paid.Also explain me the complaint otherwise Get ready for 5,00,000 Claim for my business damage.I am contacting New York Lawyers to handle this case. so Fiverr soon receive legal case details at their doorstep.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response given by [redacted] and have previously addressed his initial request of restoring his account. As confirmed through his correspondence to Fiverr, [redacted] has stated through written threats to Fiverr and its customers by blackmailing Fiverr with the threat to conduct fraudulent transactions on the site and defamation through published articles in order to restore his account. Excerpts includes, "You have 24 hours to OPEN MY ACCOUNT BACK. Otherwise Let's start the Fight". "I will show you How I will scam the each Super Seller and Top Seller or even Level 1, Level 2 for 500$ Services. I am blackmailing you, blackmailing your Admins. blackmailing your All Start Members." Fiverr has corresponded with [redacted] off of this Revdex.com complaint and will continue to communicate with him in relation to the recorded incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have sent Legal threats, that if I have not got properreason for closing my account then I will take legal actions.Yes I have sent them all legal threats that they mentioned in previous mail.But I have not started any actions on them because I know Revdex.com will justify mycase.Ask them to prove that I have scammed any of the fiverr people.That is just legal threat because they have blocked my earned money on which Ihave got positive reviews.All the buyer have posted positive reviews and my money is going to availablefor withdraw within 3 days but before it happens they told me that it will beblocked until 45 days.But after I have sent them legal threats, they have immediately contact me andtold me that you can withdraw your money within 3 days.BUT THEY STILL HAVE NOT ANSWERED ME FOR WHICH COMPLAINT, WHICH BUYER IS NOTHAPPY WITH MY SERVICES.Even on their Tel Aviv Office of Israel , no one know about who can answer myquery, even they have 5-6 people in their main office (head office as theymentioned on whois data) Please check the screenshot name “[redacted] - After so manycomplaints - they have finally reply” They have poor custom support team, after so many complaintsthey have replied me.Even I have contact their [redacted] account but still my complaintsnot answered since a week of my account banned. Why my account got complaints after they have disabled myaccount? Just because, the buyers for whom I have completed my ordershave some query regarding my completed jobs , but once they disable my account, they cannot contact me so they taught that I have taken their money and forthat they have open tickets against me. So just of their mistake, I have got somany complaints. Now check the Screenshot “SCR 2 - 45-days blocked my money without explanationof complaints” They have blocked my money for 45 days. And Once I ask them about the copies of complaint and ask tocontact the customer support member who have taken decision to blocked myaccount – they have immediately response me this: “”As we previouslynotified you, although your account is disabled and as an act of good faithand without prejudice, we have decided to cleared your funds. You maywithdraw the available funds immediately. The pending clearance funds, due torecent orders, will be available July **. Fiverr LegalDepartment” Check thescreenshot “SCR 3 - agreed to release my payment before locking period of 45days” So, On July ** - They blocked my money for 45 – days And On July * – They agreed to release my payment just in 3 days(by July **). WHY, WHY, WHY? After de-activation, why they think that I am faithfulperson? This is the reason that they have finally understood thatthey have done mistake but they don’t want to take their mistake back becauseif they do so, I will go for claim for my business damage. I am the Fiverr Top Rated Seller since the fiverr launchtheir site. I have earned over $43,000 with 100% Positive Reviews.Paid them $9000 as Fees.Check the screenshot – “SCR 4 - 42k earnings” So I have invest their company ($9000 paid fees) and so haverights to know what is happening in their system. Why they still not able to give Revdex.com , the reason ofde-activation of my account ?They are replying about my threats that I have sent themafter my account and money blocked.Why they are still not replying or showing me any properreason of blocking my account ? If Revdex.com, can’t help me in this, I am sure going on higherauthorities. Day by Day, my business getting more damages, so I againrequest Fiverr to unblock my account and I am giving them 100% satisfaction inall my services on Fiverr. I will take all myactions back which I have mentioned as legal threats.But if they can’t open my account back then they must haveto face me in Court. For Revdex.com, Please ask them to reply for which reason I have sent themlegal threats?Why they are not showing screenshot of complaints for whichthey have blocked my account ?How many complaints after my account got de-activation?Have they give me chance to reply for any complaints? They must have to develop Powerful System which can hearboth sides. They must have to care about Sellers too, not just forBuyers only.Buyers are Investors, And Sellers are TOO.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a video graphic template with detailed instructions & specifications which the seller on Fiverr agreed to & assured me he had the ability to do.. a few days later, seller sent me a rush job of poor quality which was almost nothing like what I specified... seller did not contact me during the process to ask questions for more insight into how to complete work to my satisfaction (as most sellers doing this kind of work do).. the seller did not care; he only wanted to get paid.. I asked him do alterations & he told me that would have charge me MORE only to do what he had already agreed to do.. he tells me that it is MY FAULT that he didn't do HIS job.. so I tell the seller I wish to cancel the the order... I went & got someone else to do the work for me who did a good job. So he ignored my request to cancel the order & did minimal alterations & expected me to except some poor work I didn't want, especially when I already had someone else get it done.. So I send several requests to the seller to cancel the order & he refuses them all... I was forced to go to Fiverr customer service & after 7-8 days I just get a bunch of automated responses... the one I got today informing me that they cannot refund me my $52.50... because after 13 days the money automatically becomes HIS... the time only passed by because of Fiverr's failure to intervene in a timely manner & have actual humans instead of an automated system dealing with these matters. If a human had been dealing with this they would obviously see that the seller was in the wrong & was being crooked & deceptive. The title of my complaint letter was '[redacted]' & they keep telling me to contact the seller & work things out with him... as if he is going to voluntarily give me my money back. He made it clear that he was not going to be reasonable, otherwise why would I even contact Fiverr customer service in the 1st place? This is support ticket number #[redacted].Desired Settlement: I want my $52.50 back.. & I want acknowledgement that Fiverr was wrong & seller was wrong.

Business

Response:

We have reviewed the complaint by [redacted]. After reviewing [redacted] ticket request #[redacted], at this time [redacted] order has been cancelled and the funds are now available in their shopping balance. If [redacted] has any other questions about the funds, he's welcome to follow up in his ticket request #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an email from Fiverr for a promotion that would allow a purchaser to buy two gigs and receive a $5.00 credit after their purchase. The email said that the purchase had to be made by 11:59PM EST January *, 2015.

I purchased two gigs on January *, 2015 and, received two confirmation emails from Fiverr at 8:53PM, thanking me for my purchase. But the credit was never deposited to my account. When I noticed, I contacted Fiverr customer service through their online support.

The next day I received an email from a person from Fiverr saying that he had reviewed the transaction and that it had been made on January [redacted]. (Implying that I was lying.) I responded back and explained to him that I no reason to lie about something that Fiverr could so easily and readily look up.

I couldn't understand how Fiverr could, or would, send me a confirmation a day EARLIER for something that, according to the support rep, I hadn't bought until the next day. How can a company send out a confirmation of a purchase on Saturday, and then claim that the purchase wasn't made until Sunday?

I then sent him the heading from the emails from Fiverr that showed the time and subjects from their confirmation email. That was PROOF that I had made the purchases! The rep then emailed me back and said, “The problem must've been the different time zones”. What would timezones have to do with this when the promotion ended at 11:59PM EST and, Fiverr confirmed my purchase at 8:53PM EST.

It seemed as if this particular rep just wanted to tell me no and, make no effort to get this resolved. He also mentioned that I had canceled one of the gigs and THAT'S why I couldn't get the credit. (He just seemed to be reaching for anything to prove me wrong.) I messaged him again and tried to explain that I ordered the original two gigs on time. The seller asked me to cancel my order, and then reorder, so that the gig would not be considered late. I did that at the request of the seller. I still had paid for the two gigs before the cutoff time.

It seems to me that this person was more interested in being right than in being fair. I made the purchases on time and just wanted to receive what Fiverr had promised. I would not have ordered if it had not been for this promotion. I would hate to think that Fiverr was directing their reps to find ways to deny people from receiving this credit. I've been a loyal customer on Fiverr and had planned to remain that way until this happened.

It would seem that a customer support person at a company as large as Fiverr would understand the concept of the “life-time value of a customer”. The rep only saw a five dollar credit and, not how much I had already spent or, how much I would probably spend in the future.

If Fiverr just wants to nickel and dime their customers and treat them any kind of way, then that mean-spirited attitude will come back on them. I only wanted what was promised in the promotion. I didn't want to be called a liar or be shown in every way how I was wrong. This has left a very negative taste in my mouth because it seems like a bait-and-switch.Desired Settlement: I would like the company to honor their promotion, and train their customer service reps to not be so quick to try to prove loyal customers wrong. The only reason that I made the purchase at that time was so that I could take advantage of the promotion. The customer service rep seemed to go out of his way to prove that I was wrong, even though I sent him proof of my two purchases. His very first message implied that I was a liar. I would like to receive the credit that was promised in the email that Fiverr sent to me.

Business

Response:

We have reviewed the complaint sent in by [redacted]. As requested, we have reviewed the issue related to the purchases made related to the promotion and treating it as a urgent technical issue. We are reviewing the handling of his interaction with Customer Support with our Quality Assurance team. In addition to the $5 promotional funds requested, we added $20 to his shopping balance based on his experience and have already followed up with him regarding this course of action. We are reviewing the matter internally and will follow up with [redacted]'s if there are any remaining open issues in his support ticket.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the quick response and resolution to this matter by Fiverr. I've always been satisfied by their service and I'm trusting that this was just a lapse in judgement by one service rep. Fiverr has honored what they said they would do and, has gone beyond.Thank you.

Sincerely,

This service provider distribute a poor quality, every body is a 4-5 star provider, I chalenge you to find some one with good competency!

They making ton of money with people like me and you trying to find some good contractor .... good luck!

I ordered business cards through a vendor contracted by Fiverr. The work was done, I was happy and I gave Fiverr the credit card account information they requested. The fee was $5 USD and I tipped the vendor $5USD. I ordered business cards at the after contacting Fiverr. The total bill was $21 and some change. I inquired after the company charged my credit card if anyone would give me an estimated time I would receive them. After several non productive emails no onwe was available to care for my inquiry. I decided to cancel my order and I notified Fiverr. They have tried to sway my decisiion to cancel the order. I think the fact that they could never give me soild links to follow is their demise. After the designer did their work I followed links to pay for it. When the vistaprint icon was selected a message came across the screen that said, Ooops, something went wrong, etc. I couldnt complete the order with the links provided. Now I decided to pay the desinger $5 USD with a $5 ISD tip. I dont authorize anything else from Fiverr.

Review: I AM THE CURRENT CFO OF ILL LYRICIST LEAGUE, INC. AN INDEPENDENT RECORD LABEL. AND WE'RE CURRENTLY GEARING UP FOR THE RELEASE OF ONE OF OUR ARTIST ALBUMS. SO WE'VE BEEN UTILIZING FIVERR FOR PR AND PROMOTION. HOW EVER TODAY I ATTEMPTED TO ACCESS THE SITE, AND WAS NOTIFIED THAT MY IP ADDRESS HAD BE BLOCKED FROM ACCESSING THE SIGHT.

THIS IS MORE THAN ALARMING BECAUSE WE HAVE SEVERAL ORDERS IN PROGRESS VIA FIVERR AND HAVE NO WAY TO CONTACT THEM IN REGARDS TO THIS ISSUE FOR SUPPORT. FURTHER MORE NO REASON OR NOTIFICATION AS TO WHY THIS OCCURRED WAS GIVEN!!!!

I AM LIVID AND HAVE NO IDEA HOW TO EXPLAIN THIS TO MY SUPERIORS....Desired Settlement: WE DEMAND CONTACT FROM THE BUSINESS AND THAT ALL JOBS BE COMPLETED!!!!

Business

Response:

We have reviewed the complaint opened by [redacted]. Our Customer Support team has contacted [redacted] in ticket #[redacted] regarding this issue on Oct. [redacted] 2015, unfortunately, [redacted] has not followed up with our Support team. We have checked on [redacted]s account and can confirm that her account is active and okay and she should be able to log in to continue communicating with her sellers about her orders. If [redacted] has additional questions, we highly recommend her updating her ticket request #[redacted] which our Support team will be happy to assist.

Review: I signed up as a seller on Fiverr and my account was immediately put on hold by the "Trust and Safety" team with a link to an email that is [redacted]. Since these emails go nowhere and the other link does not work, how am I supposed to get my account fixed? I never received an email stating why this was done and it makes no sense since the gigs I am offering are identical to the gigs other people are offering.Desired Settlement: Please restore my account and gigs. I'm not sure why you denied them or why you put a hold on my account. Why advertise if you're not going to let new people join? That makes no sense at all.

Business

Response:

We have reviewed the complaint opened by [redacted]. At this time we are communicating with this user in their Request #[redacted], regarding their account. [redacted] sent in their Revdex.com complaint without contacting our Customer Support team to help in resolving this issue. If additional assistance is needed, we would advise to have [redacted] continue following up with us in their ticket.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Well I've gotten several emails from Sheana saying my account is there. No explanation for opening my account and then immediately closing it. I also received emails from someone else stating Sheana was waiting for me to do something. There was no such email asking me to do anything. Fiverr doesn't seem to be able to keep their wires straight and I still have not received any explanation. Today I received an email saying my account was closed, so I don't know what's going on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the only account I have ever had and it was closed almost immediately after I opened it. If there is another person with my name, surely they do not have my same address. There is no way they could already have an account in my name. Before two months ago, I had never even heard of them. I also read several articles online after they closed my account that they were closing people's account and keeping their money. This whole thing sounds very suspicious to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the follow up message from [redacted]. Their account is currently active and okay. As you can see in the imaged attached, their account is active. We do recommend having [redacted] requesting a new password by clicking on the Forgot Password option that is available on the Sign In feature. [redacted] also needs to be sure they are using their Username or Email address to log in not both. If [redacted] has any other questions, they are welcome to contact our Support team at [redacted] and our Support team will be happy to assist further.

Review: I went to them for help to have a website Made for my business they charge $5.50 for regular services I explained to the person at fiverr what my goal was they told me the could build 3 sites for me for 65.00 I waited about 2 weeks and then he come back and said he got sick and could not fulfill my order I asked for my account to be closed, I went back and forth with them asking for my money back on the custom order. I sent a receipt proving I paid this they moniter thier platform they sent me two refunds of 5.50 each and nothing else I still need my refund for the custom order I Paid for Thank-youDesired Settlement: I need a Refund

Business

Response:

We have reviewed the complaint opened by [redacted]. When prompted to refund her payments made from her two credit cards, Fiverr Customer Support successfully initiated the refund request which normally takes up to 72 hours to process. We will attach a copy of the refund confirmations to [redacted] in a Customer Support request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didnt get the full refund they refunded back two pymts of 5.50 each that equals 11.00 I paid for a custom order which I paid 65.00 for I called fiverr to resolve this left messages no response

Sincerely,

Business

Response:

We have revised the [redacted]s response. We have previously followed up prior to this response in her customer support request #[redacted]. We provided the attached screenshot indicating that a refund was issued for $68.25 to the credit card (ending in [redacted]) used to purchase the corresponding orders (#[redacted]) on Fiverr. [redacted] did not respond to our customer support email, and we have already sent proof of the refund request for these orders from our payment processors. Fiverr's involvement with the refund request has been met. If [redacted] is unable to tracker her claimed credit history, does not possess the credit card in question, or overlooked her statement, we can not further assist in providing the desired settlement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I went to my bank and got proof I dont have an account ending in [redacted] I they gave credit to the wrong account I will fax this over to you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Fiverr has chosen to ban my account with a $25 credit balance in it. I believe that this is simply done so that they will not have to honor the $25 balance. I sent fiverr an email inquiring about why I am getting the message "Your account is temporarily restricted from performing this operation.

For more information, contact our customer support team."

[redacted] from the customer support team, responded later, saying "Your account has been disabled for violations to our Terms of Service. To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts.

Regards,

[redacted] - Fiverr Customer Support"

This is a horrible way to treat a potential customer.

If the issue is not resolved, I will absolutely be reporting fiverr to my attorney general. This is absolutely ridiculous.Desired Settlement: I demand either account reinstatement or my $25 refund.

Business

Response:

We have the reviewed complaint sent in by [redacted]. The original issue was related to a July 2014 promotion through [redacted] At the time of his purchase, our Risk Management team flagged his account, along with several other accounts, for potential abuse of that promotion. We have reviewed the issue further with our Risk Management team and restore his account to allow him to use the funds from the promotion. We apologize for any inconvenience that our original review of the situation has caused and will review the matter internally with our Quality Assurance team.