Fiverr, Inc.

Review: I ordered a gig through this service and had two representatives "[redacted]" and "[redacted]" deny my requests without looking into the case at all. They did not do their due dilligence into this matter at all.

I have spent thousands with Fiverr and am generally satisfied with the work I receive. Out of the hundreds of orders I placed there were a few that were outright unacceptable in which I sent a complaint and was refunded.

Order: #[redacted] Seller [redacted] is one of these providers. I have ordered $115 worth of gigs from this provider. He was unresponsive and avoided to answer any of my questions.

I have requested to cancel this gig several times in which the provider has denied my request, before and after the "work" was finished. I ordered his Home Improvement blog posting gig. In which the seller claims to give multiple [redacted] etc. posts and likes to the blogs he claims are High DA/PA authoritative Home Improvement sites.

The seller took approx 20 days to deliver the work and what I received was "spun content" (Existing articles that is put through an automated program to change words around to pass copyscape) on poor quality blogs with little or no Domain or Page authority (These are considered spam blogs because they are by [redacted]) also the blogs are clearly not Home Improvement blogs.

The seller also failed to include proof of any of the additional work that I ordered as stated in his gig description (social book marks, social media likes and followers etc.). Just links to 10 horrible low quality spuned content blog posts that did not make ANY sense.

I even sent him two articles after ordering his gigs to write original content for the blog posts. He just took my articles that I had already ordered from another awesome fiver provider and spun the content.

This is not how I planned to spend $115 and is definately not what I ordered.

I sent approx 4 complaints to Fiverr customer support explaining IN DETAIL what had transpired.

This is the response they sent me and marked my case as SOLVED.

"[redacted] Tuesday at 23:51

Hi there,

Thanks for contacting us and sorry about your experience. I checked on your order and the seller replied and willing to fix the order for you. Also, it looks that you proposed mutual cancellation on the order already. I would advise you to allow some time to accept your mutual cancellation proposal or if you still want this order fixed let the seller know. We are here if any issues arise."

If "[redacted]" would have put any time into this he would have clearly saw my 10 previous attempts to cancel the gig only to have the seller deny my request. The seller is unable to fix anything because the seller lied to me about everything. I no longer want to spend the time dealing with that seller or his low quality service which I explained several times in my complaint and in ADDITIONAL COMPLAINTS that I made to follow up with this original complaint. [redacted] stated "We are here if any issues arise." This is also a lie because I followed up with this complaint and they did not send me any reply except a CLOSED resolution by "[redacted]".

My complaint is no longer with the seller [redacted] but now with the entire Fiverr service in general.

Thank you[redacted]Desired Settlement: I wish to be compensated for this gig AND now for my time spent dealing with this matter which has taken money out of my pocket that I need to be spending doing other things.

I also want a sincere apology and the representatives that did not do their job correctly to be trained properly to handle issues like this in the future. This is only going to damage their reputation.

Business

Response:

We have reviewed the complaint opened by [redacted]. After further review of the order mentioned ([redacted]), we have cancelled the order and refunded the buyer to his payment source. We have also provided the buyer with compensation and an apology for the experience. [redacted] is welcome to contact us regarding any other questions or concerns.

Review: Agent Maria sent this message: "Your my account has been suspended due to seller complaints and an excessive number of order cancellations. We are unable to reinstate your account at this time. You will continue to have access to your Completed orders. We have also refunded your funds to your Credit Card.This usually takes about 48 hours, but can sometimes take up to a week, depending on your bank or credit card company."

It's significantly odd my account abruptly received a suspension without hearing from me at all. Thus, a seller or buyer can send a complaint, and without investigation of both parties, a one-sided decision can be issued.

Interestingly, the seller initiated cancellations to fully reset the order, while I initiated revisions, which temporarily reset the clock. I asked the seller to provide the time he'd need to complete the order. The seller stated this: "Hi [redacted] it takes me 7 to 9 days.. first modeling all parts and setting them together. then animation and rendering then after effect work."

However, the seller set his own deadlines twice, and missed both deadlines across not 7 or 9 days, but eights weeks. (Note: The order started on October **, 2015 and the last mutual cancellation was on November **, 2015.)

I received notifications from Fiverr to contact the seller or cancel. I brought all this to the seller's attention, particularly as I provided all resources for the seller to complete the order, responded to the seller as quickly as possible around my work schedule especially on the weekends, and was willing to proceed work with the seller - albeit at a reduced gratuity.

What is most canting is Fiverr recommends to work with the seller in order to complete an order. The seller was talented in the animation area I sought for and apparently responsive, which is the reason I chose to work with him.

However, he did attempt to scheme Fiverr more than once, which I opposed so to have an agreeable relationship with the seller while honoring and respecting Fiverr's policy. It's against Fiverr's policy to be in contact with a seller or a seller with a buyer via an email, Skype or phone number outside of Fiverr.

Here are excerpts from the seller, which Fiverr refuses to allow me to include my oppositions due to the mercurial suspension still set on my account:

"yes fiverr will allow that. but fiverr charge me 20% fee. let's do half on fiverr and half .bay pal. it will save you and me from extra cost. let me know mate thanks"

"you send me cash on my py pl. till then I will finish the project. what you think thanks machal"

Seeing how Fiverr responds in this spontaneous and hostile manner, straddles with its own policies and advocates injustice for the sake of corrupt sellers, I will cancel my account.Desired Settlement: An apology, warning to the seller, and eternal cancellation of my Fiverr account.

Business

Response:

We have reviewed the complaint opened by [redacted]. [redacted] has contacted our Customer Support team in ticket #[redacted]. Our team has informed [redacted] that his funds was refunded back to his payment source and was informed as well that his account has been permanently closed. If [redacted] has any additional questions, he's welcome to follow up in his ticket #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This complaint to Revdex.com was to receive an explanation from

Fiverr of the true reason I was suspended while the seller walked away with

support of his supposed complaints, alongside a three-part resolution – all for

reassurance for betterment. As of yet, I received no explanation and only

one-third of my resolution request.If Fiverr perused my correspondence with the seller, I was

in contact with him promptly in 24-48 hours, even each time he missed his own

deadlines. Thus, there was no reason to cancel based on my timely responses. Additionally,

whenever he’d ask for any resource, 9 times out of 10, thus more often than

not, he had it all along, being provided well in advance in a Fiverr message

attachment(s).Further, I have had a respectable seller previously request

cancellation more than once to refresh a custom order and protect his good

Fiverr name (i.e. having over a 4.5, high-rated reputation with optimal buyer

reviews), especially against any deadline lateness. But never did he mention

and evidently receive retribution from Fiverr (i.e., for violating any of its policy

due to the cancellation requests for the aforementioned, reasonable reasons).So for this recent seller to request cancellation more than

once for the same reasons, yet actually be late twice for deadlines he himself

set, and for Fiverr “Customer” “Support” to target me with recrimination and assault

me with reprisal (while overlooking all the seller’s attempts to scheme Fiverr

and violate its policies on multiple levels at multiple times including underhandedly

for a higher payout), and hold me entirely responsible for the seller making

the decision for the order-refreshing, cancellation requests from Fiverr’s Resolution

Center is a gross double standard. Sellers on Fiverr, like the mentioned respectable one, have

been an excellent, unforgettable experience to work with again. I actually want

Fiverr to succeed for the long haul, whether Fiverr Customer Support believes

it or not, and have stuck with Fiverr this long, and especially, collaborated

with sellers for a long as I did, despite “hiccups” and other workable

conflicts, for the sake of preserving a long-lasting, working relationship.But outside corrupt Fiverr sellers, which a number of Fiverr

buyers circulated complaints on the internet against, much of the Fiver “Customer”

“Support” has been cantingly stubborn firsthand before, and thus, a worst

experience I’ve ever had with Fiverr. Hence, this is the reason I’ve prepared an entire article

detailing my current Fiverr experience, especially with the purported Customer

Support so to get to the bottom of the reason Customer Support is so canting

and supportive of corrupt sellers unless such sellers are truly deemed the “customers”. I’ve never been deceptive of my intentions, and even have

patently notified agent Maria that I’m willing to take my desire for betterment

with Fiverr as worldwide as possible and across as many investors as possible. My

plan encompassed a release of the article across all global news and social

media platforms including the Daily News, CBS, CNN, Time, Mashable, Twitter,

and Facebook.In addition, I’ve prepared a petition addressed to founder and

CEO Micha K[redacted] and founder Shai

W[redacted] to back this sought-after betterment, particularly since Fiverr was

birthed in Tel Aviv, Israel, five years to cater to the global freelance

economy, as a marketplace for services.My petition revolves around my resolution request to see Fiverr prosper by implementing the

following:- Bolster loyalty to your own policies. - Stop sellers from conniving tactics to cut corners,

mislead or defraud buyers or Fiverr itself. - Support reasonable buyer interests, concerns and

considerations. - Reinforce an agreeable landscape of community,

professionalism and service for sellers and buyers alike under a Fiverr culture

of fostering opportunities with talented and talent-seeking, reasonable people

across the world.With all this in mind, again, I’m simply awaiting

reassurance of betterment with the remaining two-thirds of my resolution

request. The very moment Fiverr Customer Support continues to retract

and slink, refusing any reassurance to show pride in making Fiverr a quality marketplace

for services, I will seek this reassurance with the globally released article

and petition and all else it takes.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the update made by [redacted]. We do understand [redacted] concerns and looking into each of these requests in detail to make the necessary changes on Fiverr to help improve our system. Our Customer Support team has followed up with [redacted] regarding his concerns in his ticket #[redacted]. If [redacted] has additional comments or suggestions, he's welcome to follow up in his ticket.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'm a Level 2 Active Fiverr seller who has completed more than 900+ GIG's without any issues and 98% positive feedback with Good standing. As a Business consultant, I do receive custom business plan writing orders worth $1499-$2699 via Fiverr.com.

I got a permission to share my [redacted] that related with "Consulting related Orders" ( Ticket ID: #[redacted] ) , Therefore I have shared my [redacted] to have a initial conversation with the client to understand their business model for write complete funding & business proposal for his startup.

But, My account has been blocked by Fiverr.com with amount of $1743 saying i've " Multiple Violation" and even my 14 days cleared balance held by fiverr. I'm not able to communicate with my customers or even i'm not able to withdraw my own earnings. I have contacted fiverr several times asking about the "Multiple violation" reason, But they never replied with valid answer.

My account received few false warning and it's already acknolwdged by Fiverr team it's a false warning and they removed those flagged note from my account ( Please check ticket REQUEST #[redacted] and REQUEST #[redacted].)

I tried to contact via [redacted] and everywhere they blocked and deleted my feedback and ignoring to keep the money. After a careful review about their business model and exisiting sellers review then I noticed trhey did the same ( Exactly 100% same) for so many sellers, Proof here : [redacted]

If They are legit, they would have to take their customers ( sellers) feedback carefully and treat them with the same respect they deserve.Desired Settlement: I need my account get restored or pay my earning immediately via Payoneer instead of asking me to wait another 45 days ( Even I waited 14 days clearance period+7 more days).

Business

Response:

We have reviewed the complaint opened by [redacted]. We have explained to [redacted] in her ticket request #[redacted] her current account status and when she will be able to withdraw her funds. [redacted] has violated our Terms of Services by requesting or providing personal contact details to communicate outside of Fiverr in order to circumvent the Fiverr messaging system, and also trying to obtain payment outside of Fiverr from other Fiverr users to circumvent the Fiverr platform, both of which are not permitted. In addition, there was an improper usage of the Fiverr delivery system. If [redacted] has any other questions, she is welcome to follow up in her ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As per Julia explanation, I agree, I have violated Fiverr agreement. However, Fiverr holding my "completed" project revenue without submitting valid evidence saying client's complaint. Legally I have completed those two projects within the mentioned time frame and the project draft already uploaded for the first order and the second order client agreed for delivering after making this as complete. because of nature of this business ( writing business plan require much time and it may receive continues draft & corrections).Again, if the customer has any issue with my order then they can contact me via Fiverr message or file dispute via Fiverr. But, Fiverr independently contacting me to cancel the order even I have delivered my work and the second work draft already submitted as a proof to Fiverr. How can I trust them they will just cancel the second order even if I delivered the service like I did for earlier ( I have submitted both projects business plan via Helpdesk as a proof and they know I did the work, even they are not ready to release my own earning either asking me to deliver or cancel )Conclusion: Fiverr is now breaking their own rules if client has any concern let them contact me first or release my earnings that you don't deserve to hold legally.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had been using Fiverr for about a week. I was trying to get a non-profit company set-up on a very tight budget. One of my first tasks was to build a website application - this is typically a very expensive task, but I thought I'd try to complete it more economically using Fiverr's system. Everything was going smoothly and I had hired several fiver users and had already deposited the funds (hundreds of dollars...a BIG chunk of my non-profit's total budget) and had begun interacting with them. One day, I try to log in to my Fiverr account and I receive a message that my account was no longer active...they blocked it...no warning...no explanation; completely cutting me off from the service providers whom I had hired and already paid (but from whom I had not yet received the work product). Fiver has provided no explanation as to why this has happened or how it can be resolved despite numerous attempts to contact them.

Consequently, I called [redacted] and asked them to get my money back. They filed disputes against the charges to Fiverr. Amazingly, within minutes I had five emails in my inbox from Fiverr threatening that if I didn't tell [redacted] to close the disputes then my account would be blocked. I wrote back immediately and desperately trying to find someone at Fiverr who would respond to me...surely there had been some kind of mistake...surely they must see the logical fallacy in their claim (i.e., first they block my account without reason or explanation, then I file a complaint with [redacted], then they send me a threat that I must drop the [redacted] dispute or they will block my account...that's insane!) ...but, alas, my emails were sent to a "no-reply" address and again, went unanswered.Desired Settlement: I want my account to be immediately reinstated so that I can finish conducting my business. Then I want an apology from their customer services department for all the trouble and distress they have caused me.

Business

Response:

Our Trust and Safety team has been alerted to several messages that were sent to several Fiverr community members. These messages contained requests for services that potentially violate our Intellectual Property. We have put [redacted]'s account on hold until our Trust and Safety team has reviewed the messages sent from his account and assess any potential damages caused by it. His account is currently limited to view and complete any open orders. We will communicate further with [redacted] regarding our investigation, the status of his account, and the orders he has placed on Fiverr.

Review: fivver did not help me with my complaint ticket id [redacted] they allow sellers to get away with abuse to buyers and do nothing about it the seller in question that did the abuse to me and violated there terms of condtions did not get any suspension just because he is a level 2 seller fivver should have better secuirty in place to prevent seller abuseDesired Settlement: ban seller permantley

Business

Response:

We have reviewed the complaint sent in by [redacted]. We have replied to his request regarding the seller he has complained about. Fiverr takes any matter of abuse seriously and is investigated in to thoroughly. Mr. Whitley has brought up a report of abusive behavior and it has been reviewed by our Trust & Safety team. Our Privacy Policy ([redacted]) states that we do not disclose to the reporting party actiosn taken against other users. This is a common practice to insure that we protect the privacy of other users (including [redacted]). We will continue to review his complaint and take the necessary and appropriate action.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

a customer of yours website was hacked by ip [redacted]and installed data stealing information to exploit my site and others they offerd me no remedy I lost money by damages to my website because of a fivver seller

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. The information provided will be forwarded to our Trust & Safety team for further review. As mentioned in our previous response, due to our Privacy Policy, we can not share details surrounding our investigation of the reported user. Because [redacted] has shared his log in details to multiple users on Fiverr, Fiverr can not assess if any necessary precautionary measures were taken to secure his site prior to engaging with multiple users on Fiverr. Fiverr will correspond with any confirmed cases of misbehavior or infractions of our User Conduct (outlined in our Terms of Service). Additionally, we have cancelled the order between [redacted] and the reported user and added $50 to his account as goodwill towards our investigation. If there are more details that [redacted] can provide to us, he is welcomed to contact us through the appropriate Customer Support channels to help further our research in to the matter.

Review: This year in March 2015 my account linked with email ID [redacted] has been disabled, I was a reputed seller in that community and I've never cheated any one & I had a rating of 4.5 out of 5 star rating.

During one gig regarding site optimization one guy hired me for a job and I finished it, and in the mean while I scanned the website for any malwares/viruses as it is a basic practice which I do with every website so that there wont be any key-loggers or trojan which would get the IP's and passwords. It is obvious that I found a shell in his website because he was using cracked plugins & themes.

I told the buyer about it & I told him about it and offered him a deal that I'd make his site clean for a price. Then he started blaming me that I injected it.

I'd never do it because I don't tolerate cheating, and I don't do work for free also.

Then he started threatening me that he'll go to cops about it and file a complaint on me & I didn't want any trouble because of a guy who's using cracked software's, so to calm him down I lied to him that I did it.

Any one can trace the IP's and can know about it and tell that I didn't do it.

Because of his false complaint to the customer service my account has been blocked.Desired Settlement: I need my account back & because of it I lost my Reputated account and this has been done mainly to take out the competition which is me.

The security department of this company can Investigate this issue, and I'm pretty sure that they will tell that I didnt do it because I never did it.

Business

Response:

We have reviewed the complaint opened by [redacted]. Unfortunately, [redacted] was informed in their ticket request #[redacted] on February [redacted] 2015, as to why their account was disable which was due to using Fiverr for any unlawful purposes or in furtherance of illegal activities, which is a violation to our Terms of Service. He was able to withdrew his funds on March [redacted] 2015. Due to the violation [redacted]'s account will not be restored.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never did any Illegal activities, You can go through every gig messages and etc. And also Fiverr never told me that my account has been closed because of illegal activities.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the complaint followed up by [redacted]. The illegal activities which was mentioned that [redacted] had committed was related to abusive behavior/language towards other users, unfortunately, his account will not be restored as mentioned in his ticket request #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no other way other than forcibly beliving this resolution is satisfactory to me and the matter has been resolved as I don't want to contact fiverr anymore as they dont care about what a customer loss is.

Sincerely,

Review: I am a first time user to Fiverr. A seller promised to complete a website for me and charged me 126 dollars.

She kept leading me on saying she was working on the site and marked the item as complete. I did not know that by her marking it complete, I lose all chance to disagree within 3 days. She then closed her account and I have had no response from Fiverr as to a resolution. This is pure and simple theft and I am beside myself with anger and frustration.Desired Settlement: Full refund since NOTHING was done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Fiverr Inc. as a seller. In the 20 days of having my gig on their sight, I had completed 5 assignments. My customers were satisfied with the work that I had performed, and I had a five star rating. I noticed that one of the customers had not provided me with a rating. She wrote that she did not receive an e-mail or notice from Fiverr asking for a review. I sent an e-mail to their tech support department asking why she did not receive a notice from them. Shortly after sending that e-mail, she informed me that it was in her "TO DO" column, and she would fill it out. A day later, without notice or warning, Fiverr terminated my account. And I have not heard back from them in regards to the money that they owe me for the five assignments I successfully completed.Desired Settlement: I want an apology for the inconvenience they have caused me, and the $20 for the work that I performed.

Business

Response:

We've reviewed [redacted]'s account with our Policy Enforcement team. After further review, we restored her account based on a miscommunication on our behalf. We are reviewing this case internally for further quality assurance. In the mean time, all of [redacted]'s account features have been restored and we have compensated her for an error on behalf.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still waiting to be paid for the assignments that I completed in June 2014.

Sincerely,

Every seller should not work on Fiverr.com. Because fiverr only for buyer! If anyone complain against any seller account even when buyer say something negative about the seller without checking any issue fiverr restrict the account. On the other hand after 45 days when seller want to withdraw their available fund, they request for verification. It is totally unnecessary. If I have user name and password of that account why need further verification??

Summary: If you deposit money with fiverr as a buyer of service, you will not be able to withdraw it if not used.

Detail

I created an account on fiverr to have a website built. I posted a project and selected a vendor. I authorized payment for Fiverr to escrow until the project is done, so Fiverr withdraws money from my credit card.

Weeks go back and the vendor cannot deliver on time. I extend the deadline but she ultimately requests to cancel the contract. Almost a month wasted of my time explaining requirements, managing IT infrastructure to allow vendor to do work, etc but that's fine. The payment is now refunded and sits in my Fiverr account.

I post the project again and hope to give another Fiverr vendor a chance to deliver. No one responds. So I decide to give up on Fiverr. Now I just want to withdraw my balance from Fiverr.

There seems to be no way to do this. I then emailed them to ask how this can be done. No answer. I then create a trouble ticket through my account asking to withdraw my balance. I get an automated response saying they will reply within 1 business day. I wait 3 days, and still no answer. I send them another polite trouble ticket request, this time telling them that I will call my credit card to recredit me and deny payment to them if I don't get a reply within 24hrs. No answer.

Ultimately, I got credited from my credit card. So at least make sure you have credit card protection if you use Fiverr. You may have less options for recourse if using a debit account.

Review: I paid Fiverr.com for a service from a merchant. Fiverr charged my credit card through paypal but the merchant never got information on my order. I contacted Fiverr through customer service over Email. They never responded or anything. It is now 3 business days. I feel scammed and cheated by Fiverr. My fiver username is: [redacted] and the email associated with the account is [redacted]Desired Settlement: I would like a reasonable Refund of my order. My Fiver usernameMy fiver username is: [redacted] and the email associated with the account is [redacted]

Business

Response:

We have reviewed the complaint opened by [redacted]. We have followed up with [redacted] in their ticket #[redacted] regarding their payment and account. At this time [redacted], has opened up a [redacted] dispute regarding their payment, so the funds are currently within [redacted] possession. If [redacted] has any other questions, in their ticket request, our Customers Support team will be happy to assist.

Review: I have been trading on this web site for a long time with the username [redacted].About 15 days ago they closed my account due to so-called violation of their terms and conditions.I created multiple accounts on this web site to promote more products on the web site.However,they said that I had breached their Terms and Conditions.Firsty,I would lke to say that I always respect such site rules but they didnt send me any mails that creating multiple accounts is forbidden.also while signing in this web site,terms and conditions box is automatically checked by themselves and they do not force the users to read them.I tried to create another account and saw that there is a very small text with a box next to it which says "terms and conditions"...If these rules are so important, why dont they make their users read it ? Besides this,They didnt warn me about this issue..Customer Support gives me unrealtted answers and cant respond to my messages...There is a revenue which I cant withdraw...They tell me that I have to wait for 45 days !! 45 Days !! But customer service doesnt know why I should wait 45 days....They are scammers...I kindly wrote many times and requested restoration of my account my without giving me any logical reply, they refused it....they have no right to close my account without any warnings...I read their Terms and Conditions but they are not clear...They say taht they send e-mail if a seller breaches the rules on the web site but they didnt....Desired Settlement: I want my account to be restored and I want my money back...I want to withdraw my $288.....

Business

Response:

We have reviewed the complaint submitted by [redacted]. We have informed him of why his account was disabled, due to fraudulent abuse of our referral program, and informed him the specific dates on which he can contact us to withdraw any remaining revenue from his account as stated in our Terms of Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have banned me from Fiverr..I cannot write to customer service..They cannot answer my questions.Why customers should wait 45 days ? I cannot explain why customers should wait 45 days ? Why I cant write to customer service ? How will I write to customer service while my account is suspended...I have tried to write to customer service but they dont want to listen to me and banned me from customer service..they didnt inform me about their terms and conditions and they have bo right to diavle my account..I want answers for my questions and withdraw my monet immediately without witing 45 days..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. As outlined in our Terms of Service ([redacted]), users with disabled accounts must wait the mandatory 45 security phase before contacting us to request to withdraw their revenue. [redacted] has been notified in a previous response on when he can contact us again and is unrestricted from contacting Customer Support, due note that we will not further correspond to the question of why his account was disabled as he was previously notified by Customer Support.

I requested service from fiverr.com and have got what I asked for and the first product isn't what I paid for I would like a refund on the work he didn't do.. not asking for a full refund because the designer did submit something, just not what I asked

Review: I have requested twice that this organization cease stop sending me ALL e-mails. Despite this, I still continue to receive unsolicited marketing e-mails from this organization.Desired Settlement: Please stop sending ALL e-mails from this organization to the address listed with this complaint.

Business

Response:

We have reached out to [redacted] at the email address he has used to contact the Revdex.com. Unfortunately this email address was not registered to Fiverr and we are unaware of the email address [redacted] is referring to in order to provide support on the issue. We are awaiting to hear back from [redacted] so that we can further assist him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The email address in question is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response and confirmed through ExactTarget (our Email marketing tool) that [redacted] was disabled since Tuesday, February **, 2015 7:39:00 PM GMT+2. If [redacted] still receives marketing emails, he is encouraged to forward examples of each email to review with ExactTarget as a bug in their Email system. If [redacted] wishes to close his Fiverr account, he is welcomed to contact our Customer Support team at [redacted] to avoid any further emails sent to this address.

Review: Revdex.com:

I am writing to express my discontent with several of Fiverr's business practices. Although I was only able to select one complaint here, as a business and promoter of other entrepreneurs and business owners, Fiverr has committed several on this list. I have been a member of Fiverr for over a year, and I must say that the way they operate their business - and the way that they allow their sellers to conduct business is appalling to me. Individuals like myself join Fiverr to search for and secure services and products that are of sufficient quality, but at a much lower rate. I have found the sellers and their products to be less than satisfactory - every single time. Of course I do not expect a product that is worth $100 if I am paying half of this, but I do expect the sellers to listen to their buyers' instructions, to be detail-oriented, to put in as much effort as they would any other order, to give the customer what they ask for, and to deliver a product in a timely manner. One of my most recent orders took one entire month for a seller to complete - and they advertised for a 3-day turn-around time. I was very patient throughout the entire process, and the seller ended up cancelling the order because he was unwilling to deliver a product based on my initial instructions. I have also found that most of the sellers do not listen to the client's needs (I feel like a broken record explaining things at times), and they purposely deliver unsatisfactory products to save time and move on to their next order. I have been extremely patient and accommodating time after time and in each circumstance, but it has not worked out for me. I just want the sellers to care more about providing quality product and great customer service - on time, and regardless of the situation and compensation. This mindset reflects negatively on Fiverr.

After having been on Fiverr for over one year and communicating with over three dozen sellers, there hasn't been ONE product that I have been able to use. This is disturbing to me. I have contacted Customer Support on several occasions, but they are never helpful. They either respond too late to my inquiries, or they respond without being of any assistance. It seems to me that they are more concerned about profit than anything else. Being on Fiver has been nothing but a headache to me, because again, I have been unable to profit from it in regards to products purchased. It's not all bad: Some (very few) of the sellers I have encountered on Fiverr are very nice, and provide exceptional customer service. But at the end of the day, if I am not happy with the product and I cannot use it because it is unsatisfactory, it's a fail.Desired Settlement: I am a very patient person, but at this time I am no longer interested in continuing my membership. Most of my orders have been cancellations that were refunded, but aside from those, I have spent $40 on Fiverr most recently, and I have a balance of $2 on my Fiverr account - [redacted]. I am asking to receive a refund from Fiverr in the amount of $42 through my [redacted] account using email address [redacted], or through check by mail at the address provided on the complaint. I do not want my account disabled at all until I receive the funds. I feel that this is the least they can do for all of the time I have lost, and all of the stress I have gained from working with the sellers on Fiverr. I do not want the funds refunded to my Fiverr account because I am no longer interested in using it. Thank you so much for your time and attention to this matter.

Business

Response:

We've reviewed the complaint opened by [redacted]. We are sorry to hear of her experience on Fiverr and will note of her experience with our team. We would like to clarify several comments that were addressed in her complaint and desired settlement. The basis of [redacted]'s complaint to the Revdex.com is based on the interactions she had with other users from Fiverr's community and not directly with Fiverr or our Customer Support team. All of the 5 support requests raised by [redacted] to Fiverr were resolved within a reasonable time frame relative to her interactions with her sellers. If the responses she received were not satisfactory to her specific requests, we will review that internally with our [redacted].

Furthermore, all users on Fiverr agree to our Terms of Service in order to use the site, [redacted]. As stated in our TOS, Fiverr does not guarantee the level of quality for services buyers receive and buyers are expected to rate the services delivered by sellers accordingly which is an industry standard for marketplaces. If there were any egregious examples of user misconduct that [redacted] experienced, she did not inform Fiverr of such experiences, Fiverr will investigate in to the issue further.

[redacted]'s desired settlement of $42 can not be reached. The $2 remaining in her balance originates from successful sales performed as a seller on Fiverr and can be withdrawn to [redacted] at any time (please see our Terms of Service for details). The remaining balance requested to be refunded can not be performed due to [redacted]'s payment processing policies that limit the time users can receive refunds. When checking out to purchase a Gig through [redacted], [redacted] agreed to [redacted]’s User Agreement.

Fiverr wishes for all orders to succeed with a positive experience for both the buyer and the seller. Buyers are presented ratings and reviews of a sellers service, are allowed to contact sellers prior to ordering, and other mediums to learn more on how to use Fiverr via our Blog and Community forums. This enables buyers to make more informed purchases. We hope that this fully addresses all of the concerns raised by [redacted] and we welcome her to reach out to our Customer Support team if she has any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate Fiverr's response to my complaint. I am well aware of their policies and terms of service agreement. In addition, I communicate very thoroughly with sellers prior to ordering, and unfortunately for me, this has not helped. I do not feel that Fiverr has adequately addressed my concerns at all, or reached an agreement to my initial desired settlement. If the business cannot refund to [redacted], I am asking them to please consider what they can do. I mentioned other options in my complaint. My complaint was also very thorough, and I am certain that I am not the only one that has addressed concerns regarding their business practices and marketplace. I hope that bringing light to my concerns and to this issue will cause them to evaluate their current practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We've reviewed the response opened by [redacted]. The orders she has placed from her account originate from [redacted] and were placed from late 2013 to May of this year. This far exceeds the allowed time period of 45 days [redacted] allows for payments to be refunded back to [redacted], which unfortunately can not satisfy her desired outcome due to the elapsed time from her original purchase dates to the time she has requested such refunds. To reiterate our Terms of Service, refunds are made through a users shopping balance which requires those funds to be in their current shopping balance. [redacted] has acknowledged that her current shopping balance is zero. The $2 remaining in her balance originates from sales she has completed as a seller. In order for the remaining funds to be added to her shopping balance she will then require Fiverr to cancel her completed orders in the amount of $40. This action can not be taken by Fiverr because she is now requesting Fiverr to cancel successfully completed orders, which were completed to her satisfaction 6-10 months ago, in order to be refunded for non-specific complaints found in her original complaint and response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It was mentioned in my original complaint that I have been a member of Fiverr for over one year. This is not new information for either party. Furthermore, in reference to the completed orders that were addressed in the last response, they actually were not completed to my satisfaction. It is careless for Fiverr to assume this, especially in light of our open Revdex.com case. I also never confirmed that my balance was zero. If Fiverr actually took the time to review my account history, they would see that I have never provided a review of any seller that I have worked with - positive or negative. This is due to the fact that all of them would have been unsatisfactory reviews. I have, however, provided extensive feedback to sellers directly, but not to the extent of posting a negative review. I just do not agree with posting negative feedback if I have not addressed it with someone directly. This applies to Fiverr as well, as I did my best to receive assistance from them to no avail. This is my reason for escalating my concerns and complaints. It is Fiverr's business and marketplace, and they should care about how they are being represented.

If a business provides customers with a service, and there are customers who are dissatisfied; regardless of the ratio of satisfied to dissatisfied customers, I would deem it suitable not only to respect, but to also seriously consider the concerns and perspectives of those who are dissatisfied in order to grow as a business.

Yes, I have been on both sides of this. I am both a buyer and a seller on Fiverr, which is why I can speak very strongly about my discontent as a dissatisfied buyer and customer. I also operate a small business in real life, and I take any feedback that I receive very seriously. The only review I have ever posted to Fiverr online was in response to a buyer who was very satisfied with a service I provided on Fiverr. I was both quick and efficient in my delivery, and it paid off. It is my goal to deliver the same level of excellence each and every time.

In contrast, I have reached a limit with the sellers I have communicated with on Fiverr; a limit that should have reached its peak a while ago without pursuit of resolution. I simply cannot grasp the thought process behind a seller not wanting to provide clear requirements to a gig upfront, provide exceptional customer service, and deliver a timely, quality product at all times. Furthermore, to have a company that turns a blind eye to buyer complaints that they classify as unimportant certainly does not assist in the matter.

At the end of the day, Fiverr simply does not care about their buyers' concerns, and they allow their sellers to conduct business in whatever manner they please. As I stated in my original complaint, something must be done to rectify this issue. There is something broken in their current business model. I will continue to move forward with this until we can agree on some form of resolution (I am open to other agreements), and Fiverr can assure me that they are taking preventative measures to help eliminate the influx and increase of buyer dissatisfaction - many of which go unnoticed. I write every single word of this response with due respect in mind. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hi! I want to complain about fiverr customer service, I was a seller in their website, I know I have faults too, I am the one of the people who signed up on accounts without reading terms of service, my gig is about video chat in [redacted], well I didn't know that it is prohibited on fiverr to communicate outside of their site, I honestly tell you that I was selling adult contents that's why they disabled my account because of that kind of gig, but I was just tempted to do that because of poverty here in the philippines and I was jobless and I really need to earn money to help my family, when I saw some sellers in fiverr doing adult contents job, I give it try when buyers ask me to do that, I don't have a choice because they told me that they will pay me higher if I do what they want, because of needing money, I did it even I know it is not good especially for a girl like me, but there is a lot of seller in fiverr doing adult content job but my account was the only one who get banned and that is unfair, they less 20% of every gig I sell to buyers, and then suddenly shut down my account without further notice, I don't know what to do, I have revenues left there and I don't know if they will return my money that I earned in fiverr, I have sleepless knights thinking of my money that will gone forever and they will keep it for themselves! they are scammers! I ask them begging if they can enable my account and I promise I wont do that kind of gig again but they didn't listen, I follow their fiverr customer support on twitter to get help but they blocked me. I made a new account to start over again, and my new account was clean and good no more adult contents, and then they suddenly disabled my new account again for the second time accusing me of doing mass account, but I have only one account and it was true, I was only talking to my buyer and then they suddenly shut down my account without doing anything wrong, and I ask them for proof if I have mass account but they didn't provide any proof. Please I really need your help especially I'm here in the Philippines, I was crying because of what they did to me, they are just sitting earning money from sellers in fiverr and keep disabling accounts, and keep our money with them, I don't know what to do, Please help me. Thank youDesired Settlement: I wan them to return my revenues in my old and my new account that they disabled just today, or enable my old account, so I can withdraw my money on [redacted]. Help me please

Business

Response:

We have reviewed the complaint opened by [redacted]. As mentioned to [redacted] in her ticket request #[redacted], Fiverr does not allow any exchange of adult oriented or pornographic materials and services. After further review of [redacted]'s account is appears that, she has been providing her Gig services on [redacted], in which adult content is being performed. [redacted] account will not be restored, but she's welcome to get back to our Support team on or after April [redacted] 2016 to withdraw the funds available on her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2015, I reached out to Fiverr support about the withdraw function on my seller account being turned off. I have since opened several more support tickets and claims, all of which have been ignored except for one in which I threatened legal action. I was told by support that the money I earned was being held in escrow because one of my clients could not pay an invoice through their escrow system. The money for that transaction ($60) was reversed after I completed and delivered the work.

I still cannot withdraw money from my escrow after repeated attempts to contact them regarding this issue. Currently, Fiverr is holding over $600 of my money already paid by clients for works I did in their escrow system.Desired Settlement: I would like to be able to withdraw the money I earned from work I completed, totaling at least $600.

Business

Response:

We have reviewed [redacted]'s complaint. [redacted] had been unresponsive to a client's messages for three weeks when we contacted him on his client's behalf (request #[redacted]), and we also did not receive a response from [redacted]. Now that [redacted] has responded both to his client and to Fiverr, he should be able to retrieve his available funds. As this is an escrow system, [redacted] has $36 available for withdrawal. The remainder is still in escrow, as [redacted] is well aware.

Review: Company stated they would refund me 20.00 for service cancellations by their suppliers. Company issued a 5.00 credit back to my credit card on [redacted] but failed to issue the reminder 15.00 credit to my card. I reached out to Fiverr and advised them of this mistake and was advised they were looking into the matter. 1 month and 5 days later they are still looking into the matter as to why I was never refunded my money back.Desired Settlement: 15.00

Consumer

Response:

At this time, I have not been contacted by Fiverr, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Order: [redacted] I hired a seller on Fiverr to re design me site. After 20 days of completely messing up my site the seller quit working on it and I have no way to leave any public feed back. Fiverr says that if the seller cancels the order there is no way to leave feedback. I have been damaged by hundreds of dollars and I cannot tell the public to be warned about this seller. The seller is free to go do this again and again to any consumer.Desired Settlement: Allow me to leave feedback or Fiverr pay to have site restored to previous state

Business

Response:

We have reviewed the complaint by [redacted]. After further review, it appears that [redacted], was informed in their ticket request #[redacted], that once an order is cancelled, they will not be able to leave a feedback. Unfortunately, this feature is not available on Fiverr. As mentioned in our Terms or Service, Fiverr is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. Our Trust and Safety team are looking into the seller but due to our Privacy Policy, [redacted] will not be updated about the actions taken. If [redacted] has any other questions, he's welcome to follow up in their ticket #[redacted].

Review: I opened our and only first Fiverr account on 4/**/15 after my visiting son showed me the site and recommended I try it out. I made our first purchase. The next day half of the order was delivered. After that the account went inactive before the order was complete. I contacted support and was told that I violated their terms of service! This was our only and first interaction with Fiverr, They charged our business card and blocked the complete delivery on the services for which they billed us. I tried to explain and received no further communication. The information is below. This has been a bad experience for us as first time customers of Fiverr.



[redacted] (Fiverr Customer Support) Re: [redacted]

Apr **, 22:29

Your account has been disabled for violations to our Terms of Service. To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts.

Dear Customer Service,

Since this is our first time ever using your service and our account has been disabled how are we supposed to complete our purchase or will you be issuing a refund? The charge is reflected on our business account. I will have to contact our bank card cancel it and dispute the charges if we don't get a response we paid in good faith to acquire services. As I state again this is our first experience with your company and its less than positive at this juncture. Our companies are EHR Web Solutions, Firearm Training pros, and [redacted]

Purchaser:[redacted]

Description:CHECKCARD [redacted] FIVERR [redacted]Deleted Elsewhere Classified)

Merchant category code:[redacted]Desired Settlement: If they don't wish for us to do business with them then that is fine. But I would like a refund on the undelivered service. We shouldn't have to pay for non delivered services.

Business

Response:

We have reviewed the complaint opened by [redacted]. As of May [redacted] 2015, our team has reviewed [redacted] Fiverr account further and it was restored, giving them full access to order on Fiverr.com and also communicate with sellers. In regards to Order [redacted] which he has acquired about in the following complaint, at the time when their account was disable, the order was cancelled and the funds was returned to [redacted].