Fiverr, Inc.

Review: company is restricting page with no reason and no support on what is going on,company is keeping money and not paying out

lack of support for almost 2 weeks and problem still not fixed, cannot access one of the pagesDesired Settlement: repair and return money owed

Business

Response:

We have previously addressed [redacted]'s customer support request regarding the status of his account. In reply to his complaint, we have followed up with explicit details on why his accounts are no longer active, as well as addressing the status of his remaining funds so that it complies with our policies found in our Terms of Service.

Review: By way of background:

In June 2015 my most popular gig was denied citing I was using copyrighted images (which I wasn't) and that a link included in my gig details, was leading sellers to interact with me off of Fiverr's forum. Such wasn't the case, I was not using copyrighted images, nor was my link used to conduct business outside of fiverr. I was using images readily available online, with no copyright, and my link was included to aid my customers, in creating a [redacted] that fit [redacted] guidelines of 140 characters. Including the link to the character counting tool, enabled me to complete my orders more efficiently.

I talked to Maria at customer service and was told

"Maria July **, 2015 21:08

[redacted]"

While I didn't own the photos for commercial purposes, I was not the only person on the site that didn't/doesn't own rights to the photos they use. A quick glance on Fiverr, allows one to see it's more common than not that sellers are using photos and logos they don't own. But because I was losing money, I went ahead and ordered some caricatures from another seller to use, to avoid the problem from recurring. No sooner had I changed the photos, a message popped up stating my gig was "denied" because of a link leading to business outside of Fiverr. Shocked, I approached Maria, and asked her which link they were referring to, to which she replied:

"[redacted]."

I then explained again, that it was a character count link to aid my costumer's in writing their twitter ads. It's totally clickable and verifiable.

Ultimately my gig was enabled, but no longer being marketed by Fverr in their listings. When I asked why Lauren replied:

"[redacted]"

I explained to her that my gig is one of the oldest circulating on Fiverr, and among the best rated. I added that it shouldn't have been removed in the first place, as I hadn't done anything different than what seems to be a majority of sellers by using pictures I didn't own. Fiver is notorious for this, and you can go one right now and see NEW gigs and new sellers, creating gigs using logos and images they don't own remaining in circulation. Why am I being singled out?

Now my gigs have caricatures I paid for- so fiverr earned money from- and they aren't circulating.

Since 2012, I have contracted myself out as an advertiser with Fiverr- and am Level 2. I use twitter as the venue to advertise and am among the oldest tweeting gigs on Fiverr. I am also the most successful in terms of positive reviews for my sales. To date, I have over 3700 total positive reviews and a lot of repeat customers. As of late they have been selectively discriminating against me, for unknown reasons.

A few months ago my most successful gig was pulled down- one that is more successful than many others on that site, which resulted in me losing onwards to 1200 dollars a month in income. This drop is affecting me terribly as I rely on Fiverr and have for the past 4 years as my only source of income. I am now making less than 300 a month. Between 2 active gigs, I was making around 2000 USD monthly. I have approached them, asking why my gig was selectively pulled while other similar gigs- selling the same thing-remain, some newer than mine- others created around the same time remain visible as "top rated sellers" and "Recommended."

I was told that my most popular 5-star gig, with 3700 positive reviews, was no longer in the listings due to "updated editorial focus and guidelines provided by our Editors." I asked why gigs older than mine, some with copyrighted images etc, as well as gigs created around the same time as mine - ALL with fewer sales and worse ratings than mine - remain up and circulating. I explained that it just didn't make sense to me why mine was singled out - and the others weren't. It also seems as though there is no rush to remove the other gigs like mine that don't fall into the updated editorial focus. I was told that eventually they would get around to the other sellers, yet I have seen NEW gigs promoting my service, and in addition, I don't believe one person should be singled out and the same rule not apply to others.

I was told I would create new gigs, and did - all of which were up and circulating, then as soon as they began to get popular- were removed from the list expeditiously.

While trying to get to the bottom of why I was suddenly getting no sales on another popular gig I have- with 1500+ positive (5 stars) reviews, I noted it was no longer in the 24 hr list. I once again approached customer service and was told that my gig had been removed because of a "late order" a while back, but that it would be placed back in circulation. I have 0 Late Orders on my account, no one has ever marked my gig late. If it was going to be late, which it was once because of a 3 days power outage, I approached my customers and gave them the option to cancel, or wait- if they agreed. The reason I was not circulating was invalid. Just as the reason my other gig has been removed is invalid.

I am of the belief that Fiverr is blatantly discriminating against me -- by not applying the same rules to all advertisers. I am stressed because of the drop in income- income that I have relied on for 4 years to support myself, and the lack of an acceptable response to my repeated queries asking what IS an acceptable gig so that I don't waste my time creating new ones that get taken down.

I have all of my correspondence as well as screen shots of other gigs etc to support my position of being discriminated against by Fiverr and treated unfairly.

My last correspondence from last night resulted in NONE of my gigs appearing in any listing on Fiverr (punishment for my adamant questioning I suppose) - all of which are 24 hours, and I am also online most of the time as I am doing online school, and should appear in the "online" category -- as well. Bob was who I was dealing with, and it appears that I am now being penalized for asking questions about what was happening with my gigs - not sure, however none of my gigs are showing up in any search presently- even my new ones.

If I am unable to resolve this issue satisfactorily, I will be looking at taking legal action, for employer / personal discrimination and hardship as a result of it. I will also look for support of other sellers, who may have experienced the same discrimination. and hardship As a Fiverr seller, we're expected to abide by the TOS and use only Fiverr's venue to market ourselves - all of which I have done. But now they are sabotaging my earning capabilities, making abiding more difficult- although I still am. It makes no sense that Fiverr wouldn't want to make money off a good seller, with a good reputation unless, they are trying to favor other select sellers - and help them get ahead. This of course is only a guess.- the only thing that makes any sense to me.

As I said, I have screenshots and copies of ALL correspondence that unequivocally supports my position.Desired Settlement: My 2 most popular gigs returned to the search, as highly rated, - they are higher rated than 99.9 % others... as well as my new gigs to appear in the search accurately - online, new etc.

I expect my gigs to remain active, until the same action is applied all the way across the board to all sellers- , fairly.

Business

Response:

We have reviewed the complaint by [redacted]. Unfortunately, [redacted] Fiverr account will not be restore in our search results. Our Customer Support team have followed up with [redacted] in her multiple request including #[redacted], #[redacted], #[redacted] and so forth. As we have informed [redacted], due to our updated editorial focus and guidelines provided to our Editors, her Gigs will not appear in search. And that we do understand that there are pre-existing Gigs searchable on Fiverr and we are working to gradually remove similar Gigs. Our Support team has also advised [redacted] to creating new Gig and that she will need to avoid creating Gigs like [redacted] follower. If [redacted] has any other questions, on creating new unique Gigs, she's welcome to follow up with us in her ticket.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In the above mentioned complaints I asked specifically what were acceptable gigs to create.I asked repeatedly. There was no direct answer given. As of today, these gigs created after mine, less successful remain up, and active. In addition these NEW gig are active and searchable. All of these are "promotional" social marketing gigs: [redacted]Here's an example of why this is frustrating to me, and there is MORE:New Member since April 2015: [redacted] She's almost BRAND NEW! How would she still be up. How does fiverr decide who they allow to stay up, who is offering the same gig I was, and came on years after me? Why was I singled out? I still have NO answer for that. That means I was or am/ being discriminated against, personally.In order to appease fiverr, and keep my account active -- I created different gigs, proofreading, ad creation, other specific promotional gigs, such as marketing an athlete- something I have done, and am great at -- wen fiverr decided to completely remove me without proper warning- NONE of my new gigs were appearing anywhere. So my effort at creating NEW gigs as requested was in vain. I then asked, if ALL my other gigs were not acceptable? And they once again referred to the "editiorial focus". I then asked, How is my proofreading gig, or creating an ad not in the editorial focus, to which I was told. I was now TOTALLY out of search, and had to wait 15- 30 days to "hopefully" be placed back in. Why? I broke no TOS, NONE of my gigs were ever denied, (if they had been maybe I would not have tried to created new similar ones), I had NO lates, I have a great reputation as a seller, and I have made fiverr decent money - respecting the forum, and venue since 2012.To penalize me, by taking ALL my gigs out of search, even NEW acceptable ones. Such as my proofreading, or writing an ad, or athlete promotion, is brutal, and unfair. It's not the way to treat a seller who has done nothing truly wrong other than ask questions, because of being confused at what appears to be a double standard.I asked in my complaint, that my name and new gigs, appear in the search and accurately- such as 24 hours, new etc. fiverr did not address that query, as such, this complaint is NOT resolved satisfactorily.I don't think I should havet to wait 15-30 days to be placed back - with my new gigs. as I DID nothing wrong, or against TOS, other than ask questions. I was given no warning before being told I was now out of search completely. I am now asking that my name and new gigs be placed BACK in search before 15-30 days as they were removed without just cause or warning and I did nothing wrong, and had no warnings or doing anything wrong. No denied gigs, nothing. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: I have been with Fiverr for 4 years and I have spent Thousands of Dollars.

On November *, I placed an order for $60, and the order system went a little haywire, charging me a $50 processing fee. The processing fee was supposed to be $3. The system took me to [redacted], and I paid $63.00 which was the proper amount. However the invoice inside the FIVERR SYSTEM stated that the total was $110, because it added wrong $50 processing fee to the $60 order fee. Because we did not want the error to get replicated throughout the order process, the seller and I mutually agreed to cancel the order and I was to get a refund; and place the order again fresh.

I wrote customer service, made a ticket, jumped through all the red tape hoops only to get the following answers over the past 4 days:

1. THERE WAS A GLITCH IN THE SYSTEM THAT HAS BEEN FIXED (no, it has not been fixed)

2. THE WRONG CREDIT THAT YOU HAVE IS A "DISPLAY ERROR" No is it not a display error. I attempted to reorder the order; but the system clearly did not think I had enough refund to reorder the order, because it sent me to [redacted] to pay AGAIN.

3. YOUR REFUND HAS BEEN RETURNED TO YOUR PAYMENT PROCESSOR. No it has not, and furthermore this is clearly against Fiverr Policy to return refunds to the payment processor. As a matter of practice and policy Fiverr returns refunds to the buyer's Fiverr account balance, and

4. THAT CREDIT DISPLAYING IN YOUR ACCOUNT LOOKS LIKE IT ACTUALLY BELONGS TO FIVERR! Are you kidding me. This customer service rep with that statement reveals that she has NOT read anything that I have written. I was mischarged a $50 paypment processing fee and a $3.00 processing fee and a .60 processing fee, none of which have been refunded. When you add those together along with my random $12.15 credit the total amounts to the $63 refund plus the $2.75 which was already in my account. after this experience with FIVERR I feel that I am being neglected, ignored, and disrespected as a customer.

Then after all these WRONG ANSWERS, the "customer service" rep says THANK YOU FOR YOUR PATIENCE...Are you kidding me? Going on 5 days of this, the order I wanted to place is making me miss a deadline, and all the extra time I have spend on this which is actually getting me nowhere, I have COMPLETELY LOST ALL PATIENCE.... Seriously, after writing all the tickets that she said WAS SOLVED, as UNRESOLVED, I have spend at least 3 hours on this issue.

Considering that I work as a business consultant, FIVERR owes me $300 if I could only find an address where to send the invoice!!! (Just kidding, of course). But the point is DISREPECTING my time with these PUT OFF ANSWERS is NOT ACCEPTABLE. My next move is to make a FRAUD DISPUTE with [redacted], and yes I have read the terms and conditions, it will shut down my Fiverr account, but I feel that I have run out of options!Desired Settlement: For someone in bookkeeping to do the math and refund the entire amount due me to my Fiverr Account, so I can continue to do business with them. My order is now 4 days late, because I cannot place the order without having access to my refund. This was a Fiverr Glitch and its a simple bookkeeping error that could have and should have been fixed within 24 hours.

Business

Response:

We have reviewed the complain by [redacted]. It appears that our Customer Support team has already followed up with [redacted] in their ticket request #[redacted]. There was a technical issue that accord around the time [redacted] saw an imbalance on her account but our Support team has sorted out this issue and [redacted]'s account is now balanced and currently okay. All of this was mentioned in her ticket #[redacted]. If [redacted] has any other questions, she is welcome to follow up in her request.

Consumer

Response:

complaint has been resolves, but after a ridiculous amount of time over something so simple. [redacted]

Review: In January of 2014, I ordered some services through Fiverr.com from a provider to design a software package for our businesses inventory system. It was paid for, but never completed.

The provider that responded was clear in his terms. 100% satisfaction with a need of $ 40.00 to start the project. As agreed upon as new phases were completed, additional "gigs" would be ordered and he was to be paid. This is a standard practice with software; the provider wants to make sure you are not wasting his time and the buyer wants to see progress prior to paying in full. The total amount of the software was $ 115.00 USD. This went on for 7 months, he had family issues with a wife and child being sick, so I was patient. The final $ 15.00 was paid to him after he (after several months of building a relationship) said he would have the completed software done "tomorrow." I have sent several emails to him (There are approx. 250 email correspondences on Fiverr.com servers), that mentioned the software still contained errors and did not function. It was unusable. I involved Fiverr.com into this issue and their initial resolve was to re open ratings in an attempt that the provider would then respond. He did not. After changing my ratings to warn the other community members of his actions and to attempt to have this completed, the provider just removed that offering from his list of services and then re listed that service-without my ratings and reviews for others to see. The only thing accomplished with this was the seller was able to rate me a 1 out of 5 stars. After several attempts to finalize this, I received as a last correspondence from Fiverr.com dated August [redacted], 2014:

[redacted] (Fiverr Customer Support)

Aug ** 18:59

Thank you for the update and we are sorry to hear about this issue with the seller. Please note that not all our seller are like this one. We have forwarded your request to our Trust & Safety team to review this seller. Due to our Privacy Policy, we will not be able to share any details about the seller or the actions taken. We have reviewed the orders and evaluated that cancelling the orders now can not be done. However, we are contacting your seller to demand that a service is provided to your satisfaction. If they fail to follow up with you in the next 48 hours, we will compensate you for the orders made.

Kind Regards,

I followed fiverr.com policy which states:

Filing a dispute or reversing a payment through your payment provider or your bank prior to attempting to resolve the matter by working it out with the Seller through the Fiverr dispute resolution tools and contacting customer support through this Site may get your account suspended to investigate possible security violations. ([redacted])

Even though I followed these steps by first contacting the seller, then Fiverr.com, I was suspended. Without knowing this, I contacted another provider that I was working with and when I emailed him, he received an auto response back from Fiverr.com stating to the effect that someone had reported me and I was suspended, to please use caution when contacting this individual. He was no longer interested in helping me even though I explained what had happened.

Fiverr.com has refunded $ 40.00 of the orignal $ 115.00, but my account is still suspended while the person that never finished my project is still allowed to function and to sell services on the Fiverr.com platform. I cannot access the $ 40.00 credit, nor order any type of services from others to use it up.

I have since found another provider on [redacted] which completed this project in 2 weeks.Desired Settlement: I wish to have the full $ 115.00 credited back to my [redacted] account rather than the Fiverr.com platform. The $ 40.00 credit is inaccessible after 2 months due to my suspension and I no longer wish to deal with Fiverr.com, nor their affiliates. Thank you for you time in this mater.

Business

Response:

We have reviewed the complaint filed by [redacted] and the communications he had with Customer Support. We have restored his account and allowed access to his remaining shopping balance as requested. Our Customer Support team will follow up with [redacted] to further explain why his account was restricted and further communicate the status of the orders he has requested to cancel. We hope to clarify these points with him to improve our handling of such matters.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It does not fully address what has been requested. the total amount paid for thelis service was $115.00. What is being reflected within the Fiverr account is $40.00. I understand that the response will probably entail that I should have brought this to the attention of Fiverr sooner to which I will say this process was brought to their attention 3 months ago, only to be addressed in in the manner of which we are addressing now, after several emails and the introduction of the requirement of the Revdex.com as a third party. I have done what was outlined by the seller on Fiverr. Paying for progresss as it was completed. This is a standard practive withn the software creation realm. I did attempt via email to Fiverr a more feasible option to present to the seller several months ago: to either have the software completed, 50% of the balance if the code was sent to me (I could have at that time taken it to another individual to hire them to complete) or the full amount. This request was never responded to and is listed within the email communications stored on Fiverr servers. This project has been completed by another platform and I wish to put the Fiverr experience behind me. Thank you.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are happy to hear that we are able to resolve this issue. We have already instructed to [redacted] on how to withdraw the remaining funds as revenue in a previous response (Ticket# [redacted]). Our Customer Support team will follow up with the same instructions again to conclude [redacted]'s original complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a horrible experience using fiver. When seeking editing help with a paper I sought a vendor on fiverr. I looked up the reviews on their site, and there were a lot of great reviews. I decided to work with the vendor and pay for the service. However, after I had paid for the service the correspondence became odd. The messages I started receiving were from someone who wrote in very poor English. After that, I became suspicious and looked into their reviews further. What I discovered in their vendors pages of reviews was that they were all written by the same person further down the list. I was appalled. Then when I received my edited paper from the vendor it was written very poorly and as if it was from someone who was using an interpretation service to translate for the work. Feeling taken advantage of, I asked for the order to be refunded. When I attempted to contact fiverr I was unable to discover a customer service phone number. I wrote in a week ago, but have heard nothing about the issue from fiver. I feel completely duped and would give this company the lowest rating possible.Desired Settlement: Full refund

Business

Response:

We have reviewed the complaint open by [redacted] We did receive [redacted] ticket request #[redacted], unfortunately, [redacted] did not wait for our Customer Support team to follow up with his request. It appears that [redacted] orders have been cancelled and the funds are currently available on their Fiverr account. Our Support team has refunded [redacted] funds back to their payment source. If [redacted] has any other questions, they are welcome to follow up in their ticket request #[redacted].

Review: I had ordered services through fiverr and they charge a processing fees of 5%. When we cancel or the seller refuses to do the job they initially agree to , we request refund from the seller. The issue is that fiverr refuses to refund the money to the buyer and makes it real hard to deal with. When we dispute the transaction with the credit card company , they restrict the account and hold balance in their account. Pls help and get me my 10 usd + 5% processing fees back.Desired Settlement: Pls help and get me my 10 usd + 5% processing fees back i.e. 10.5 usd.

Business

Response:

We have reviewed the complaint opened by [redacted]. We have advised [redacted], in their tickets #[redacted] and #[redacted] as to why we are unable to refunds the processing fee at the time of the cancellation. As mentioned in our Terms of Service at which [redacted] has agreed to when signing up for an account, Funds returned to your balance from cancelled orders will not include processing fees paid. Our Support team has made the funds ($10) available for [redacted] to withdraw from their account in #[redacted] and also advised how to go about getting the funds with the links. Unfortunately, [redacted] has not followed up since then. If [redacted] has any other questions, we do recommend having him continue communicating with Support to further assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved .I believe their terms are unreasonable. I contact their support and they say account is inactive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the followed comments by [redacted]. [redacted] has still failed to follow up in their ticket request but their account has been restored. His account was temporarily restricted due to the fact that he opened a dispute with his payment provider, again another violation they committed which is against our Terms of Service. If [redacted] has any other questions, we strongly recommend him following up in their ticket request.

Review: I received an email from Fiverr saying that they have downgraded my account because I no longer meet the Level 1 seller stage. They did not say that they have also disabled my account where there is a $20 yet to be withdrawn today. They send me a link where to contact them but the link does not work because my ticket cannot be sent to them. The company declines to offer assistance and explain what happened. There's no number to call as well.

I am a 5 start seller and have great feedbacks, no complaints from buyers, etc...Desired Settlement: Give me my money ASAP!!!!

Business

Response:

We have reviewed the complaint sent by [redacted]. After further review of his account and order activity on Fiverr, we have disabled [redacted]'s account for violations of our Terms of Service following a report opened by his buyers. Fiverr is a friendly and professional community that does not tolerate any threats of abuse or gaining unauthorized access to another community members account (hacking). [redacted] has received the details surrounding his account and when he can contact Fiverr to release the funds. All disabled accounts with earned revenue must wait 45 days upon being disabled to release the funds for security purposes as stated in our Terms of Service ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They never emailed or notified me that I violated TOS. They just emailed me that they have removed the Level One seller status and that's it. On that day as well I have a pending money which I was about to withdraw. They never said anything about disabling my account which has a $40 waiting to be withdrawn. They said they received a complaint from a client about my services, but if you check, I haven't got any bad reviews from my clients nor they (Fiverr) will not provide me a transcript of the complaint for evidence. They way they explain things and do business is not clear to us sellers who pays a huge amount to use their platform.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

"confirmed reports of attempts to hack their buyers website" <--- I asked them for evidence and they will not provide me. I provide remote support to my clients and I can provide video recordings to support that I AM NOT HACKING anyone's account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Disclosing personal information, e-mail exchanges between customers and Fiverr, and other private information gathered by Fiverr can not be disclosed openly due to our Privacy Policy ([redacted]). [redacted] can review our Privacy Policy to understand more information that can be further disclosed surrounding his activity on Fiverr. Additionally, Fiverr is under no obligation to restore his account back to an active selling status. [redacted] has been notified on when he can contact Fiverr to release the revenue from his account (May *, 2015).

Review: I've been working in Fiverr as a seller for more than a month now. My rating now is over 75% positive and I've just had two bad reviews (I couldn't reply to because a Fiverr problem caused by one of their engineers) for delayed projects. I've been an honest seller that has been working hard in Fiverr. In Dec [redacted] after over 200$ in revenues I was not able of send my money to my [redacted] account. They (Fiverr) never contacted me before. They just disabled my account. I had to ask and wait for three days to get a reply from them, they told me I had to wait 45 days for my funds to be cleared. I, of course, said this wasn't acceptable. I just expect communication from the company if something goes wrong. They (after this) enable my [redacted] account and I was able to move part of my money to my account. Today, without any notice (as usual) I just can't access my account. No emails from Fiverr, no anything. Anytime I try to access I get a notice "the account does not exist". I've been asking and waiting for a reply for hours. I have more than 100$ in revenues to be cleared and also I have customers waiting for replies and fixes. This is totally unaceptable. Fiverr needs to communicate if something goes wrong, they have to tell me what's going on. If it's something I am doing wrong then they will have to tell me what is this, if they think is OK to close an account without telling anything I think they should mention this is their policies and ads, this is clearly illegal. (I will also file a complaint for advertising practices).Desired Settlement: I want a reply, I want the money I earnt with my effort and I want my account access restored. If I've done something wrong I demand a formal description of the situation, but I want my money because they never told me anything about anything going wrong.

Business

Response:

We have reviewed the complaint sent in by [redacted]. Upon reviewing the activity originating from her account, our Risk department has discovered violations of our Terms of Service and fraudulent activity performed by [redacted]. Fiverr does not allow users to create multiple accounts to conduct orders amongst those accounts in order to enhance the users rating as determined upon review of the payments made to Fiverr in addition to creating multiple non-active accounts from the same email network. This fraudulent activity results in immediately disabling the accounts that were involved and as stated in our Terms of Service, the funds from any legitimately executed orders will be released to the user 45 days after the time their account was disabled. [redacted] was informed of the dates specified and is encouraged to contact us on the date specified to her to learn how to withdraw any remaining revenue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no reason why I can't be notified of having another account before getting denied my access to my account or funds, this is not acceptable. I do not have any other account, if you say so, please, prove it. I connect from a [redacted] so if this is something about IPs, then, you'll need to revise your terms or your way of checking this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. As stated in our Terms of Service under the section Abuse and Spam: "Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts". Upon reviewing the customer's orders, order history, and electronic activity originating from her account, our Risk management team disabled the account based on clear indications of fraudulent behavior that may harm other users on the site and are in violation of our terms of service as quoted above. The ability to withdraw funds was temporarily suspended from [redacted] account based on her account activity and is clearly mentioned in our Terms of Service to prevent further abuse and will be allowed to withdraw her revenue after the designated time period communicated to her.

Review: Dear Fiverr and Revdex.com:

I emailed Kenn (Ticket #[redacted]) re an incomplete order [redacted] for the past day or so re my message to above seller as he could not complete the order in time - "Hi, I am not sure why you have marked the order as complete because ordered [a full service]. Please confirm that you will be honoring the agreement of completing [the full service]. Thank you. c 09:07May **, 2015"

The seller for the above order confirmed that he would honor the agreement in writing on May **, "[redacted].

Then I had severe health issues due to an auto collision, so was out of action, per written documents and messages. Since my health was better, I have sent him messages and nudges, but no response from him.

Kenn asked the seller to complete order as well and he was kind enough to do so twice as he recognized that there was a written agreement for completion of services. And when he was unable to resolve the matter when I asked him what else should be done, he suddenly restricted my account today for no reason or wrong doing on my part: “[redacted]. We [redacted]. [redacted]”

I informed him that ‘Please note that most of the [past] cancellations on my account are because sellers display services which they cannot perform at all, and often they ask me to cancel [per written confirmations]. FYI I don't have issues with any other websites! Please address and resolve.Thank you.’ Any complaints resulted in my favor and per the legal requirements and proper business. Kenn marked the ticket as resolved without further resolution.

FYI I did/do not lose any money or services nor have I been restricted from other websites/services for no reason or when I had health issues, auto collision or anytime. And no business restricts customers from its site for doing the right things and good business.Desired Settlement: I would be grateful if you could resolve this issue to:

1. reinstate the account and

2. a. resolve to complete the 2 outstanding orders: #[redacted] and Order #[redacted] (Per hi5_fiver written confirmation: ‘It's okay friend, please let me know here..... and I will revise it for you.’ May **, 15 , or

b. refund the fees for the two orders.

3. please address the loop holes in your policies to ensure good business practices.

Thank you kindly.

Sincerely,

Business

Response:

We have reviewed the complaint opened by [redacted]. [redacted] was advised in their ticket request #[redacted] why their account was disable and why we are unable to cancel their orders. Since the orders were completed back in March and April of this year we are unable to cancel these orders as Order cancellations (when eligible) can be performed by Customer Support only up to a period of 13 days from order completion date and also due to the sellers already obtaining the funds. In regards to their account, unfortunately, due to the high amount of cancellations over completed order, on [redacted] account, we are unable to restore their account as this is a violation to our Terms of Service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My two complaints/issues are in line with your Terms of Service:1. INCOMPLETE ORDERSI did not ask for cancellation of orders but rather completion of the 2 orders. First, I pointed out in writing that in both orders, the sellers abused the “Deliver Work” button, indicating that they had completed the work, when they had in fact NOT completed the work. They responded by stating in writing that they would complete the work, hence the order is NOT COMPLETED per your guidelines and the seller’s written confirmation.This is in line with your Terms of Service, per Orders para 4 & 5:‘[redacted]

You claim that ‘due to the high amount of cancellations over completed order, on [redacted] account, [redacted] ‘The account should NOT have been disabled because:a. Again, I have not canceled over COMPLETED orders, per above.b. Before account disablement, it is reasonable for the company to provide a warning. In this case however, not even a warning was warranted as I have fully complied with your Terms of Service. Again this is in line with your Terms of Service:‘Violations: Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team.’*Even if it were otherwise, Fiverr’s Terms of Service needs to align with the law. Your company cannot unreasonably lock people out of their accounts without warning and keep all work, payments and everything on the account.I hope these matters can be resolved amicably. I hope the work can be completed and account restored. Thank you.Best,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed [redacted] update to her complaint. As mentioned, unfortunately, [redacted]'s account will not be restored due to the violation to our Terms of Service which she did receive the warning due to the increase of cancellations on her account. As for her orders, Order [redacted], was cancelled and [redacted] was already refunded. Order [redacted], we will not be able to cancel this order since it was back in April 2015. As mentioned in our Terms of Service which [redacted] agreed to when creating an account, Order cancellations (when eligible) can be performed by Customer Support only up to a period of 13 days from order completion date. We will not cancel orders after that time. If [redacted] has any additional questions, she's welcome to follow up in her ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PLEASE STOP MAKING FALSE STATEMENTS AND PROMOTING/IMPLEMENTING LESS THAN LEGAL BUSINESS PRACTICES JUST BECAUSE YOUR REVENUE STREAM IS GENERATED FROM ‘COMPLETED TRANSACTIONS.’ YOU NEED PROFESSIONAL DISPUTE RESOLUTION. Consumers deserve companies who do business with integrity and in accordance with the law. Fiverr’s Terms of Service needs to align with the law. Again, your company cannot unreasonably lock people out of their account and keep paid work, payments, credit and everything on the account. This is a common complaint of many other customers on Revdex.com.PLEASE REFUND THE CREDIT ON THE ACCOUNT AND FOR THE PREVIOUSLY PAID WORK.Regarding the 3 main issues: 1.[redacted]

[redacted]2.[redacted]

3.[redacted]

[redacted]Consumers deserve companies who do business with integrity and in accordance with the law. AGAIN, YOUR COMPANY CANNOT UNREASONABLY LOCK PEOPLE OUT OF THEIR ACCOUNTS WITHOUT WARNING AND KEEP PAID WORK, PAYMENTS, CREDIT AND EVERYTHING ON THE ACCOUNT. WE DO MANY ONLINE TRANSACTIONS, BUT NO COMPANY IS AS UNPROFESSIONAL AS FIVERR! Best,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contracted service with one of Fiverr vendors, I don't know if this person actually exists as there is no real way of determining if this was a real person.

After the 'vendor' placed bid for the price of three gigs I made the appropriate payment in advance.

Their time to turn around was about a week.

They said they had difficulties completing job.

Then they indicated on following day that they would try again.

All this pulled the time frame out.

In the end they were not able to deliver work as contracted and offered to cancel job, which I accepted without prejudice.

As soon as that was cancelled I located another vendor represented by Fiverr who also bid on unfinished work.

The cost was only one gig and not three so it was for less.

I approved the work and made payment of one gig out of the three unused gigs to pay this vendor in advance.

Work was done in a few days.

Afterwards I realized I had a payment for two gigs that was never used.

I made request to refund me the money.

They indicated to me I was past the deadline for refunds and I was not entitled to my money back but could use the balance to purchase other work from them.

I don't need other work from them, and I really don't know if I was baited into a non refundable three gigs where I didn't need to.

However, the fact remains is I deposited money for work that was not done, I used part of what wasn't used to pay another vendor for work that was done, and now can't get my overpayment back!

The alternative solution provided to me was they could pay me as revenue or deposit to [redacted] with me as a vendor.

This is unacceptable as this would result in a return of even less money than I paid in advance in good faith as any revenue is subject to fees (up to 5% by [redacted]; and who knows what it is for Fiverr seller fees)

Summarily this could be a bait and switch, it could be just unethical collection and retention of money that does not belong to them, additionally the time frame they set is unreasonable as their vendors took enough time to find out they could not do work, and then try again to expire any resolution that may be anchored to their claim of how to receive unused money.Desired Settlement: Refund credit paid back in full for the unused two gigs through [redacted] but not as a payment but credit back.

Business

Response:

We reviewed the complaint opened by [redacted]. We apologize for the miscommunication that may of occurred from our Customer Support team regarding the status of his transaction to Fiverr. As informed, Fiverr does allow users to request a deposit refund from our Customer Support team (specified in our Terms of Service). All deposit refunds are subject to the guidelines and policies of our payment vendors where in some cases, may be unavailable to perform due to the time frame suggested in the same guidelines. Fiverr does offer alternatives to direct deposit refunds if that issue does arise and we were able to refund [redacted]'s payment successfully and have since followed up with his request. Our Quality Assurance manager will further review this case further and follow up with [redacted] if there's any further correspondence needed to insure his satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. The policy deadline lapse was contributed to by Fiverr's vendors completing the job, and in this case also non-performance of contracted work, and then again offering to try again doing the work again (evidence of this is in the communications between the vendor and me); and2. There was NO notice, message, warning, email, nor post that any unused money returned by the vendor resulting from a job cancellation for their inability to complete the work paid for in advance would become Fiverr's possession, or could be applied to exclusively only for more work through Fiverr even though I don't have any other work I need from any vendor at Fiverr.

Finally, I did receive an email to resolve the issue including a statement that the monies would be credited back to my credit card that was used (not [redacted] as the alternative Fiverr suggested in communications to me). At this point I am waiting for what has been stated in the email to show up on my credit card, which as of today has not. In summary I am watching to see if Fiverr follows through by keeping check on my credit card account (they indicate it may not show up for 8-10 business days if any such credit was returned to card).Thank you for your your advocacy and intervention in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. From what was described in his first point is a result of the poor service offered by a fellow member of the community (his seller). We do apologize for his experience that another user may of caused, but Fiverr does not guarantee the level of service received and rely on buyers to rate their services from their sellers. Additionally, we have methods in place to ensure that low performing users are withheld from our Marketplace until corrective action is taken. Following his report, our Trust and Safety team have reviewed the seller and his activity, where we do not give details to other users surrounding our review as it would go against our Privacy Policy ([redacted]). To [redacted]'s second point, for every order that is cancelled or prompted to be cancelled by our Customer Support team, buyers are clearly shown that order cancellations will result in the funds returning to their shopping balance. Indication that funds are returned to his shopping balance is evident in our Customer Support responses (if initiated from a specific request), in our Resolution Center help dialogue, using the mutual cancellation tool [redacted] used to cancel his reported order, on the order page during and after an order is cancelled, on his buyer payment page, etc. In addition to these clear notifications of where his funds are located, our Terms of Service clearly state our Refund policies as we indicated in our previous response. Lastly, we are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. We have initiated the refund process to [redacted]'s credit card through our payment vendor and do not own or possess the funds to suggest that a refund was withheld. As we are not exposed to any of his payment information, refunds back to [redacted]'s credit card relies on the policies of his financial institution that neither Fiverr nor our payment vendors can control. We will follow up with [redacted] to advise him on the next steps on how to communicate with his credit card and connect him with our payment vendor if needed to resolve that issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint has been resolved through a credit back to the credit card that was used; however, I would like to add to the public record the following response to theirs:1) I never indicated that the vendor provided poor service. It was excellent service to the contrary. What I did specify is the first provider was not able to complete the job after two attempts, and the second provider did and for less money. My complaint is not with the actual service providers, it is with Fiverr and their deceitful practices in not refunding money (all or part) for work that was not performed in consideration of what the customer originally contracted for; and2) Although unused funds are placed back into the Customer's balance, it is NOT refunded, nor is there any instruction how to get the credit back on your credit card (which I used not [redacted]). Any money not used, MUST either be used exclusively for Fiverr work, or I am guessing lost forever in their bank account since the money has already been charged to the Customers bank account or [redacted] as a prepayment for completion of work expected. For some reason if they do refund via [redacted] (not relevant here although it's in their note to me) you may be assessed a fee; and [redacted] definitely assesses a fee for payments earmarked as "revenue".

Here is a record of their payment requests to me after I filed a request for refund with them:1) Response to online request:[redacted]

[redacted]2) Nov ** 00:12[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I purchased a sales page being written for 57.75. it included 1000 extra words plus testimonials. I contacted the seller to make sure that he could write a sales page for my genre whic h metaphysics and women's health. He said of course he could. I paid the 57.75 for the service. I waited the 7 days for the product. It was nothing like the info that I emailed to him. I sent him notes and to check out my site. It was so terrible. I wanted a refund and the seller refused. I have been going back and forth between the seller and Fiverr's customer service for a week. I am being given the run around. I had to pay another seller on Fiverr to write the sales page from scratch. I am requesting a refund of 57.75Desired Settlement: refund

Business

Response:

We have reviewed the message from [redacted]. As of June [redacted], we followed up with [redacted] in their request #[redacted] regarding the issue they experienced with the seller and advised the buyer to continue communicate with the seller to resolve this issue. Since a mutual understanding cannot be met with the seller, we have process [redacted] refund as of June [redacted] 2015 and the funds have been returned to her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Fiverr blocked my account making allegations which are totally incomprehensible to me and cancelled a gig for reasons which do not make any sense as I offered translations gigs and always got excellent reviews, including from the customer whose order was cancelled by fiverr before blocking my account Besides There is no way of contacting fiverr once the company blocks one‘s account.Besides, fiverr owes me $ 15 for previous gigs.Desired Settlement: That fiverr should give me a full explanation, reinstate my account and pay me what they owe me.

Business

Response:

We have reviewed the complaint opened by [redacted]. Unfortunately, due to [redacted] violation to our Terms of Service, her account has been disable. Our Customer Support team has followed up with [redacted] in their ticket request #[redacted] back in February. As advised to [redacted], to prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr's Terms of Service is cause for permanent suspension of all accounts. [redacted] account will not be restored, but she will be able to obtain her funds on April [redacted] 2016 by contacting our Support team through: [redacted]

Review: My account on Fiverr was closed with no explanation or notice. I still have money in my account there too. I can't even access my gigs so I can copy them and post them on another site.Desired Settlement: Restore my account.

Business

Response:

We have reviewed the complaint opened by [redacted]. We have followed up with this user in their ticket request #[redacted]. Their account has been restored and they were advise about this in their ticket request. If [redacted] has any other questions, our Customer Support team will be happy to assist in a ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No reason was given for why my account was closed. No assurances have been given that they're not going to make this mistake again. They also have not credited my account for revenues I made (some are still pending). I don't trust Fiverr anymore. I don't know why they closed my account but it seems to have been done on a whim. Please advise me how to get a money order for my revenues. Or if I can have the balance transferred to someone else's [redacted] account. I sent several emails to Fiverr asking how to do this and they ignored every single one. I don't have a revenue card and I don't want one (their terms are ridiculous; I'd barely get any money) and I don't have a [redacted] account nor do I want to open one just for this. For the past six months I've been teaching classes on how to do graphic design and recommending Fiverr as an avenue to make money. I stopped after this happened and told all of my students to close their accounts. They've since moved to another outsourcer where I will be moving my account. I just need access to the gigs so I can copy them. I also need my revenues paid to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To follow up with [redacted] request. [redacted] will be able to add their [redacted] email by going to the following link: [redacted] and select the [redacted] Account button, once they have, they will receive an email which they will need to follow the steps in the email. To learn more about the withdrawal fees, [redacted] is welcome to view our Help Center: [redacted] Any questions they might have, [redacted] is welcome to visit our Help Center [redacted]. We are happy to help with any other questions, [redacted] may have.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've attached two screenshots showing I do not have access to these pages. I don't think it is a browser problem because I tried [redacted] and [redacted] and received the same error message. I don't think it's really a timeout because my connection speed is 50mps fast enough to stream videos on two TVs at the same time I'm online. I don't think it's an https:// problem because I can access my online banking with no problem. That leaves my account which has been frozen for quite some time. There are limited things I can do on my account. It was never fully restored. I cannot take my money out until it's fully restored. I can't access any of the help pages or submit a ticket. When I responded to emails with earlier tickets, my emails were ignored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am working on FIVERR.COM as a seller since December 2014. Everything was going good as Fiverr is my only source of Income. I am earning a handsome amount of earning from fiverr. This time I got good order and I collected over $1000 this month. And now as my around $350 was cleared by fiverr I try to withdrew but I received the message "[redacted]"

Then I tried to ask Customer Support and raised the tickets at thier support portal ([redacted]). But now its more than 3 days they are not responding to my Complaint. I am scared that will all my money be gone? Will I be able to withdraw my funds which are pending clearance ? I have more than $2000 yet to be cleared :(

This is really a bad service from fiverr. After all my hardwork I have beg in front of fiverr to give me my money.

Please help.

Thanks :(Desired Settlement: Refund

Business

Response:

We have reviewed the complaint opened by [redacted]. Unfortunately, at this time, [redacted] withdrawal feature was disable on their Fiverr account due to a recent violation to our Terms of Service. As mentioned in our Terms of Service, Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service, [redacted] has false deliver his orders to his buyers and failed to follow up with them. As [redacted] was advised in their ticket request #[redacted] they will need to get back to us in 20 days for their account to be further review for their withdrawal feature to be restored. If [redacted], has any further questions, he's welcome to continue communicating with our Customer Support team in their #[redacted] request.

Review: I made a service purchase (gig) today through Fiverr.com. For reasons I do not know, the service was not performed, the order number was not given and the money was deducted from my Paypal account. I asked for a refund since the order was not delivered or placed, the money was refunded and I was punished with an account restriction. I keep writing them asking for an explanation or an account reinstation, since I am waiting for a homework to be delivered tomorrow. No response was given. I suspect they ignore my emails, wrote 2-3 times. I was scammed by this company and worse thing is that I am waiting for one gig to be delivered and I am afraid I can't get it on time because of this unfair action taken against me. Username is [redacted] and Paypal transaction number is #[redacted]Desired Settlement: I ask Fiverr to reinstate my account, and refund back to my Paypal account the $10 I spent on this gig immediately. After account reinstation, I'll be writing an email asking to close my account before December[redacted]. I do not want an excuse from them stating that I have to wait X time of days before having it reinstated. If I made a mistake, I ask for an apology and anyways, I am gonna close the account down as soon as I get the last service (gig) performed.

Business

Response:

We have reviewed the requests sent by [redacted]. [redacted] requested to close her account and reopen the account several times in the past. Her comments regarding her Fiverr order were related to a payment that was made and disputed with Paypal, we were unable to assist her with resolving that issue as we no longer had possession of the funds to offer a refund. [redacted] requested to finally close her account after confirming the status of the funds.

Review: On March *, 2015 MERCHANT charged my [redacted] account ([redacted]) with an

unauthorized amount of USD 21,00.

I immediately complained-without any success.

A completely unprofessional member of the SupportService by the alleged name of [redacted] replied with always new excuses and itic questions without facing the fact.

I had to file an official case with [redacted], too - to date without further success.

FIVERR actually defrauded me - probably other customers, too - by mixing up various email accounts and pretending that they delivered the paid for (????) serviceDesired Settlement: Refund without delay

Business

Response:

We have reviewed the complaint opened by [redacted]. We have returned the funds available to [redacted] and as requested, closed his Fiverr account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/*/2014, I ordered a Fiverr Gig to a record a Voice Mail on [redacted] Voice for $5, with a $10 Gig Extra to upload an already existing audio file as a Voice Mail greeting.

I ordered the Gig as a guest. Which means that I placed the order without an account or before logging into an existing account.

After paying $15.75 for the Gig from my [redacted] account, I was redirected back to the Fiverr web page to either create an account or log in to an existing account to provide the required information to complete the order.

I typed in my email address to log into Fiverr, but Fiverr said that the account was inactive, and therefore I could not log into Fiverr to complete the order. Because I used the email address of an inactive account, the order is linked to the inactive account, and was never sent to the seller. So the order is in limbo and cannot be fulfilled nor cancelled, because the account is inactive.

I went to Fiverr's support page to Submit a Request.

I provided the required email address that was linked to the order, the user name, and the order number, along with an explanation to Fiverr support that my account was inactive, and that I could not log into the account to provide the information.

I provided Fiverr with the required information to complete the order, and asked Fiverr to forward the information to the seller.

The system would not process the request because the email address and the username is linked to an inactive account. [redacted] has already deducted $15.75 from my account, and I cannot reach Fiverr to cancel the order and get a refund.

Order number: [redacted] Username: [redacted]Desired Settlement: I would like to receive a refund of $15.75 for my order so that I can create a new Fiverr account and resubmit the order from an active account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid nearly 90$ throughout 5 days through fiverr to a "blog mention" person (fuqetpromo) I purchased several services with add on's but after doing so and waiting a week I noticed it wasn't what I wanted or expected and I asked to cancel. I still had not left a review at this point, I messaged the seller several times and he is very adamant about not refunding me even calling ME a scammer... As there is no actual phone number for customer service number for fiverr I felt this was a much better route to get a prompt response. Also I will add to this day another week later since I have messaged him and asked for refund I have not gotten one update that I paid for our anything money wasted that I don't just have to throw away.Desired Settlement: would like a refund.

Business

Response:

We have reviewed the complaint by [redacted]. Our Customer Support team has followed up with [redacted] in their ticket request #[redacted]. Unfortunately, we will not be able to cancel [redacted]'s order but was able to compensate him on this order, all of which was mentioned in #[redacted], at this time, the issue has been resolved. If [redacted] has any other questions, he is welcome to contact us for further assistance.

Review: I contacted a Natashan[redacted] though Fiverr's to complete a writing job on 08/**/2015. I was notified on 08/**/2015, that the job was completed. After reviewing the article I responded to the writer expressing my dislike stating “grammatical errors” (Below is a sample of the article that I received).

"If you do not love the trend than just choose what you do to love. Of course you can try out a trend to see if it will grown on you. That is the beauty of inexpensive jewelry, you can try something and if it does not work for you, you never have to wear it again. Inexpensive jewelry is a guilt free option!

Finally don’t confuse inexpensive jewelry with cheap jewelry. Just because you are not paying a kings ransom for some jewelry it does not mean that it is cheap or does not look great!”

I asked Natasha to provide another writer because the article had too many errors. She became upset and starting using derogatory words. I informed her that I would post my feedback regarding her customer service to my [redacted] channel and she threaten me with the verbiage below.

"I know your websites because you posted the articles to them so I could easily return the favor to you."

I contacted fiverr regarding this issue and they refunded my account. However they removed my negative feedback.

Per their terms and conditions it clearly states”

“Leaving a buyer's feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.”

I have not violated their term of service. However, they have violated my by allowing the seller to continue doing business on their website.

This company should not allow their sellers to send remarks such as “"What part of no refund do you not understand? NOT REFUND!" to their customers. It is unacceptable…..Desired Settlement: The company should reinstate my negative feedback or terminate the seller account. They are condoning the behaviors of this seller if they allow her to continue on the Marketplace.

Business

Response:

We have reviewed the complaint opened by [redacted]. Unfortunately, [redacted] order was cancelled and the feedback was remove. As mentioned in our Terms of Service, Reviews must demonstrate the buyer's overall experience with the sellers and their service. Unfortunately, it did not at the time, which is why it was removed. Since [redacted] has closed out her account at this time, she will not be able to leave a new feedback due to the order being cancelled. [redacted] is welcome to follow up in her #[redacted] request, if she has any other questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The feedback I left indeed demonstrated my over experience. What was wrong with my feedback comment? Explain to me why my feedback was removed? I did not violate your terms and conditions. Your company allowed a seller to threaten me. Instead of discipline the seller you’re blaming me by saying I violated your terms of service.See the attachment it clearly stated my complaint regarding this seller was forwarded to your Trust & Safety team.I have since closed my account because I don’t believe in doing business with a company who allows their sellers to be disrespectful & rude to their customers.I will follow-up on every forum to make others aware of the service I received from your company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Fiverr put my password instead of my contact name in the account. There is no place to close the account. Emails to them remain unanswered. Their listed phone does not work.Desired Settlement: Close my account immediately.

Business

Response:

We have reviewed the request sent in by [redacted]. Fiverr Customer Support is available 24/7 by submitting a support request ticket via email or through our Help Center [redacted]). It is unclear what phone number [redacted] has called to determine if his call was made during standard business hours. [redacted] has contacted us via a support ticket and his request to close his account was handled within 2 hours. We are reviewing his original issue with our Product team as feedback to help improve the sign up process in case registering his username and password wasn't clear.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response on Fiverr's ticket indicates a waiting period of between 24 and 48 hours, which is not reasonable by today's standards. There is nothing on the ticket that would indicate when the complaint would be resolved, there is no communication from FIVERR as to when the complain would be resolved, and no possibility of any feedback from me to the company. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted] As previously mentioned, [redacted] was in contact with Fiverr Customer Support and his desired request to close his account was met within 2 hours upon contact. The time period he has mentioned is simply an initial E-mail message sent by our Ticket Support system with the typical time period on which our Support team will contact him and not the total time to resolve his issue. If [redacted] is unsatisfied with our response time to his request to close his account within 2 hours, we will review that matter internally to help provide faster support in the future. If he is unaware or hasn't checked his E-mail for our reply, we have closed his account and replied to him to confirm that this action has been done as he requested.