Fiverr, Inc.

Review: I have been a faithful, abiding Fiverr user for 3 years and counting but it's only now that they identified all of a sudden that I had multiple accounts (WHICH IS NOT TRUE!) then automatically suspended my account. I didn't even have the time to appeal. Their Terms did mention this BUT not the automatic suspension. I appealed to their customer support but was told the account will not anymore be restored. All my experience for 3 years, GONE in a flick. This is unfair business practice. Freelancers are the lifeblood of their business model yet they don't treat us fairly.Desired Settlement: I wish that they re-review my case and I be able to retrieve some of the old information on my gigs, back to me! I don't have any pending funds (LUCKILY!) cause I found out quite recently that Fiverr also decides to automatically freeze anyone's account at their whim. I still wanna do business with Fiverr but I want this settled first.

Business

Response:

We have reviewed the complaint opened by [redacted] . After further review, their Fiverr account was restored. [redacted] has been informed of this in his ticket request #[redacted]. If [redacted] has any other questions, he's welcome to follow up in his ticket request.

Review: I joined Fiverr with the intent on making money. Saw a couple of females doing adult related gigs and thought it was okay. Now Fiverr has deleted my account and taken all my money that I made which was about $50. I am asking that they turn over my money as it is against the law to steal. Even I have mistakenly broken a rule, You should never take my money especially when Fiverr has made money off my services that I was providing. I cannot seem to find any way to contct someone in fiverr customer service. All I can find is a blog of some sort.Desired Settlement: I want my money that I earned. I do not care if Fiverr takes out their portion, because thats only right. But, whether my services were adult or not, I'm still another person trying to make a living. I do not care to keep the account. I just want MY money.

Review: I contacted one person known to me as Graphic99 offering a service to make "KILLER BOOK COVERS" for the amount of U$S 5.00 - The total turned out to be U$S 20.00 - I agreed to pay the full amount to get the cover made. In two separate e-mails that I sent one after the other, I accurately described what I wanted to see in the front cover, the back cover, and the spine. Approximately two or so days later, I received a screen view of both covers and spine that DID NOT represent what I described and intended to have. I immediately realized that I am dealing with people incapable to do professional work for my book covers.

In this URL, [redacted] under heading SELLERS FiveRR clearly stipulates the following:

?If an order is cancelled (for any reason), the payment funds will be returned to the buyer.

Within hours rather than up to ten [10] days, I proceeded to request FiveRR to cancel my order and ~without further ado~ to return my entire amount of money. Time went by, and that indicated to me that I may be ignored by FiveRR. With no other recourse available, I hereby file a complaint against FiveRR the organization ready and willing to present unsuspicious people like myself with 'professionals' of doubtful qualities and creativity.Desired Settlement: I want FiveRR to stop wasting time. Then, without further ado, to return the entire amount from the source my monies were taken from.

Business

Response:

We have been in touch with [redacted] regarding his experience on Fiverr through our Customer Support channels. The original concern was an issue experienced with another user on Fiverr that required him to connect to our Customer Support team. In doing so, [redacted]'s request was fulfilled by cancelling his order and returning the funds back to his account balance. As stated in our Terms of Service, funds from a cancelled order are returned to the buyers account for future purchases on Fiverr. In the event of a buying experience that requires a full deposit refund back to a buyers payment provider, our Customer Support team can arrange a refund as an exception to our Terms of Service within the limitations of our payment providers guidelines. Unfortunately, [redacted] has disputed his payment transaction with his payment provider which does not allow Fiverr to offer any form of a refund through the appropriate channels. We have reached out to [redacted] in the Customer Support request he created regarding this incident and we are awaiting a response from him in the same request. We have reached out again to explain the incident and what is needed on his behalf for Fiverr to fulfill the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] My complaint ID # [redacted] against FiveRR has NOT been resolved because FiveRR requires me to take an action I am NOT willing to. FiveRR used the following words in their request: "If you could close the dispute." That is the condition FiveRR imposes on me BEFORE FiveRR fulfills my request for a refund. I do NOT trust that FiveRR will fulfill my request if I 'close the dispute.'

It means that the ONLY option left is for me to receive a full refund from FiveRR in the same manner I paid FiveRR, and for FiveRR to issue the full refund within a reasonable period of time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have previously outlined the course of action [redacted] is required to take in order to receive a full refund from Fiverr. The necessary actions for Fiverr to offer the refund provided to [redacted] were not taken to rectify his original complaint. We reject the claim that we have not complied or attempted to resolve his complaint which originated from [redacted] violating Fiverr's Terms of Service. As an act of good faith, his Fiverr account was restored, however the complaint sent to the Revdex.com in relation to refunding the $20 he purchased through Fiverr can not be resolved by Fiverr due to the course of actions taken by [redacted]. Any further communication [redacted] may have regarding this issue is encouraged to go through Fiverr's Customer Support and not through a follow up Revdex.com response as the original complaint has been resolved in his favor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]No, my complaint against FiveRR was not resolved because FiveRR followed the procedures expected of a trustworthy and reputable company. It was brought to an end because PayPal along with the B.B.B. had to be brought into this case to force FiveRR do what FiveRR has demonstrated to NOT be willing to do, and that is to refund monies of people who foolishly trust FiveRR and those involved with FiveRR.

I kindly and respectfully request the B.B.B. to finalize this case. There is nothing else for me to state. I sincerely appreciate the B.B.B. for the professionalism in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contacted fiverr three times regarding an order I placed, which totaled to five gigs= $25. I did not receive the service I paid for, and when I contacted fiverr, they took multiple days to get back to me, and gave me the runaround by telling me to contact the seller. I contacted the seller and then fiverr, and received no response. Here are the four ticket numbers I had from Fiverr that yielded no response.

#[redacted] #[redacted] #[redacted] #[redacted]Desired Settlement: I want my money back and a prompt response.

Business

Response:

We have reviewed the complaint opened by [redacted] and have followed up with his request to cancel his order and refunded him.

Review: I orderd $200 worth of a particular "Gig" on Fiverr.com on Dec. **, 2014. Somehow Fiverr more than double charged my [redacted] account. They took $210, $210 and then $21 all for a product that cost $200. Moreover, I NEVER received the product from the seller. Additionally the seller took his conversation and business with me off Fiverr and onto [redacted]. In [redacted] he instructed me to accept many of the gigs as "Complete" even though he didn't really deliver anything to me. He kept promising to email me my credentials that I purchased. I never received them. I filed an initial dispute with [redacted] for the first $210 overage and then today for the additional $21 charge I just noticed. I'm outraged that I was overbilled so much particularly before Christmas. The extra funds were taken directly from my bank account. I have * kids to feed on a fixed income. This left us without critical money for groceries to feed our family. I'm very upset and expected a quick resolution from Fiverr but they have been completely silent, having ignored me and [redacted]'s requests.Desired Settlement: My desired outsome is to receive back in my [redacted] account the entire amount billed by Fiverr which was $441. Again, I NEVER received any products of any kind for this sum. This money was essentially stolen from me.

Business

Response:

We have reviewed and handled the complaint sent in by [redacted]. There was an initial issue regarding the payment of [redacted]'s orders that we have fully refunded. Any additional payment was returned after being reviewed by our Technical Help team. [redacted] has confirmed that the funds were returned and now we are working on a display bug on his account.

Review: I purchased a logo with unlimited revisions from a graphic designer advertised on Fiverr. The logo he designed was inferior and he did not follow instructions. I asked Fiverr for a full or partial refund and they refused. I asked the provider for a full or partial refund and he refused.Desired Settlement: I would like a refund because I now have to pay another designer to create my logo.

Business

Response:

We have reviewed the complaint opened by [redacted]. We have contacted [redacted] and her seller regarding the issue presented in the complaint. Both [redacted] and her seller are actively working together on the still active order so that she can receive the requested delivered materials. Any further development with her order should and requests should follow our Order Cancellation policy found here: [redacted] .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The designer has spent a great deal of time on this logo design. He and I have been working together for 30 days and he still isn't able to provide me with a logo that I'm satisfied with. I paid for the 'unlimited revisions' package and have had to spend a great deal of my time showing him designs and fonts because the work he produces on his own is [redacted] and amateurish. Also, each time I send him a revision request, it takes him up to 5 days to respond, which prolongs the process even further.I think this guy deserves the $47 for his time spent. But I'm disappointed with Fiverr that they don't do a better job screening designers to make sure that they can actually provide quality work. I thought that, in using Fiverr, I had some reassurance that I would be working with someone with some talent. No, not the case.I'm sorry that Fiverr isn't reputable enough to return $47 to a dissatisfied customer. The actual designer refuses to give me a refund. I've asked him. In the meantime, I am now in logo design limbo waiting for the design to be finished because the designer takes such a long time with each revision. He is also trying to avoid getting a low rating from me but, unless he finally provides me with a design I like, I can't give him a good review. Its a lose lose. Shame on you, Fiverr.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the comments made by [redacted]. As mentioned in our previous reply, the order does not qualify to be cancelled based on our Cancellation Policy and the terms of which her Gig was ordered (unlimited revisions until she is satisfied). Because the order is now marked as completed, [redacted] is free to rate her experience with her seller. Additionally, because we are unable to cancel the order, Fiverr has compensated her for the experience with an additional $15 to her shopping balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1) Made a purchase of $105.00 (US) on Fiverr.com on Oct **, 2014 for custom web site changes - to be completed Oct [redacted] 2014

2) Work was not completed by that date - I complained to Fiverr support about the non-delivery - they told me to wait

3) Waited until Nov * - informed them I wanted a refund - I kept getting excuses to wait, developer was on vacation, etc.

4) It is now Nov [redacted] and I still do not have my money back

5) They locked my online account on Fiverr, instructing me to release my funds on Fiverr; I have no idea what they are talking about!Desired Settlement: Refund my $105.00

Business

Response:

We have reviewed the complaint sent in by [redacted]. We will review the Customer Support handling of the issue internally with our Quality Assurance manager to help improve upon cases specific to what [redacted] has experienced. In addition to the internal review, our Customer Support team will reach out to him regarding the status of his account as a result of the [redacted] dispute opened from his payment to Fiverr. Fiverr is no longer in possession of the funds and will encourage [redacted] to close the dispute so that the funds are returned back to his Fiverr shopping balance. We are also going to double up his shopping balance funds based on his experience so that he can use those funds on future projects and purchases made on Fiverr. If [redacted] has any more specific requests surrounding his account and funds, he can communicate those concerns to our Customer Support team.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am unaware of any funds to release? What does this mean? I have been given the run around for weeks! Kindly return my $105 - promptly.I am not interested in any 'double offer', simply want my money back for poor service, undelivered item, bad excuses![redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in from [redacted]. We apologize if there's any miscommunication or usage of terms that was unclear to him. We have checked the status of the transaction on [redacted] that [redacted] requested to be refunded, those funds were successfully returned to him in the form of a transaction Reversal by [redacted] on November [redacted], 2014. Fiverr is no longer in possession of those funds and can not issue a direct refund since [redacted] already has those funds in his [redacted] account. This can be verified by [redacted] simply by checking his [redacted] account or searching the same Transaction ID that was used to purchase a Gig on Fiverr. We have already added the courtesy funds to his account for [redacted] to use on Fiverr. We will review this issue further with our Trust & Safety team and will follow up with [redacted] for further input.

Review: As an independent seller and vendor on the Fiverr.com service, I have been commissioned by another individual to produce an architectural visualization according to set guidelines. Upon completion and delivery of a product that met said guidelines, the individual required that a completely new series of drawings be made outside the original request, and refused to honor the original transaction or release payment for the original product otherwise. Fiverr.com's support service has taken the stance of this buyer, stating that despite my honest completion of the initial requirements, I have only two options. To adhere to these new requirements and produce two, three, five times the product I was paid for initially, or to cancel the order, in which case I am not paid for my initial service.Desired Settlement: I would appreciate a reimbursement of services rendered to this individual, perhaps through the monetary amount equal to the amount paid for my service ($120).

Business

Response:

We have reviewed the request sent by [redacted]. [redacted] addresses that Fiverr is responsible for providing him the revenue for the services he provides to his buyers. This requires the buyer to pay Fiverr to create the order, which the buyer did not do. Fiverr does not force or obligate a buyer in to purchasing from the site, the seller is responsible for arranging with the buyer to order from their Gig to then start the service. In this case, [redacted] started the service before the buyer purchased the agreed amount of orders to match the services. This was explained to [redacted] and the options Fiverr can provide him is limited to cancelling the order or completing the orders that were open to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fiverr states that the sale is void because the buyer did not initiate a purchase or transfer funds, and that I as the seller started work before the purchase was made via a gig order.

However, I only started commission work only after such an order was made by the buyer via Fiverr's automated system. To quote the previous statement: '[redacted] addresses that Fiverr is responsible for providing him the revenue for the services he provides to his buyers. This requires the buyer to pay Fiverr to create the order...' As such an order, serial #[redacted], has indeed been made (or otherwise I would not have received an order notification), one would assume that the buyer has also paid Fiverr.

One can conclude that a formal purchase has indeed been made, but that the funds have been withdrawn after the fact.

Sincerely,

Business

Response:

We can confirm that indeed this order was created after the buyer paid Fiverr to create the order, like all orders that are created on Fiverr. Sellers are not directly paid by buyers for their services on Fiverr. [redacted] has voluntarily initiated a mutual cancellation process for this order, as he was not able to perform the services for his buyer. The buyer agreed to the mutual cancellation, which was again, requested by [redacted]. We are unsure of what [redacted] is requesting from Fiverr at this point and we are willing to clarify any information regarding the order he is referring to. Whether the service was delivered or not, a seller earns revenue on Fiverr by completing orders. However, the funds requested to be compensated for originates from an order he voluntarily requested to cancel. As stated in our Terms of Service, Fiverr accredits sellers once an order is completed and if an order is cancelled (for any reason), the payment funds will be returned to the buyer.

Review: I requested a promo video for my gym. I was given something that had nothing to do with my gym. I requested it to be changed the seller said he will do the changes that I asked and that is the last I heard from him 20 days ago. I have asked fiverr a number of times to refund my money with no replay.Desired Settlement: I would like a full refund and my video.

Business

Response:

We have reviewed the complaint opened by [redacted]. Unfortunately, [redacted] did not get in touch with our Customer Support team to look into this issue. We have reached out to [redacted] in their ticket request #[redacted] as the information provided on the Revdex.com appears to be incorrect. We strongly recommend [redacted] to follow up in ticket #[redacted] for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have contacted fiverr support a number of times with no response. Attact is the order form.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed [redacted] request further. Unfortunately he has not followed up with our Support team regarding this order. Support was able to locate his account and asked to confirm cancelling rder [redacted]. As there was no follow up from [redacted] in their request, we have went ahead and cancelled the order and refunded the funds back to him. If [redacted] has any other questions, our Support team will be happy to assist in their ticket request #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was a Level 2 seller on Fiverr, my username on Fiverr was [redacted]. I had a customer ([redacted]) tell me that she found my work satisfactory and said she would make her own revisions. After a few days she gave me a negative review without discussing it with me. She started harassing me so I complained to her client (the person who hired her, to which she outsourced the work to me) about her behaviour. When she realized I had complained to her client, she reported my account to Fiverr, claiming I had broken terms of service. Fiverr had a knee-jerk reaction and immediately disabled my account despite doing little to no investigation. Fiverr disabled my account despite the fact that she was harassing me and insulting my quality work. I had 5 star reviews on a daily basis. I still haven't received my funds that I had earned before this issue. I wasn't able to pay my bills because of Fiverr. Their customer service said that they couldn't undo the account disable and that I had harassed her when that wasn't the case at all.Desired Settlement: I would please like my account reinstated on the website, if not, I would ask that the earnings I had before this issue (over $300) to be released to me as soon as possible.

Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Tuesday October [redacted] 2015 I hired someone from their site to help pull pages from a php site to put some pages on my Word Press site. He had log in credentials to both sites. The very next day he had put the order as complete, but it was not complete and the site had errors, so I spoke with him. He asked me if I wanted him to remove the order, and I said Yes and he removed it and I confirmed it. Later he sent me a [redacted] as my [redacted] was on my website, and asked, "[redacted]" so I said No and asked what have you done? At the same time I am looking for the damage that he might have done, only to discover that he removed a page from my php site and all of the pages and menus from my Word Press site.

This issue started in the night when I was asleep and he was working on the Word Press site. My hosting ran out of space as it had kept back up of another site. The Word Press had an error on there, and it had said the password had been changed, so he thought I had locked him out and was not going to pay him. However, when I awoke I tried to find out what he had done on the site. When I had contacted him he said, "[redacted]". I contacted my hosting company to see what the problem was only to find out that it was out of space, and they restored it. The hosting company said to change the passwords so he couldn't do anymore damage. However he created a back door and was still able to get in. I told him what he was doing was illegal and called "Tort", and I was going to contact the authorities. At that time I contacted Fiverr support the ticket number is and entitled it: Request #[redacted] I need your help immediately!

Since than I sent three more support messages with further documentation, however he is still working on the site and all I received from Fiverr is an automated message saying they received my ticket, but no one has contacted or spoken with me as of yet. I am in the process of trying to recover my sites.Desired Settlement: 1. Contact him to make sure that he would remove ALL passwords or credentials to my site.

2. Remove him from the site as Fiverr knows and I know that you should not have anyone doing illegal things on the site.

3. Reimburse me ($288) for the total cost for what it will cost me to put my sites back to the way they were. If further legal action such as an attorney and court cost, I would want to be reimbursed for that if that occurs.

Business

Response:

We have reviewed the complaint opened by [redacted]. We contacted the seller on their behalf of [redacted] and as stated in our Terms of Service, we can't guarantee the level of services that is provided by the seller, which is mentioned under User Generated Content in our Terms of Service [[redacted]]: Fiverr is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Gigs service offers. Our Customer Support team has followed up with [redacted] request #[redacted] and he has received compensation on this issue. If [redacted] has additional comments, he's welcome to follow up in his ticket request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fiverr offered me $25 however I had to spend over $125 and the site is still not finished as one of the pages the freelancer removed, the "[redacted]" is still not replaced. Therefore the $25 is not enough. Also why is this freelancer still on Fiverr as I sent you proof of what he said and he destroyed my site? Thanks [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the updated made by [redacted] and as stated in our Terms of Service, we can't guarantee the level of services that is provided by the seller, which is mentioned under User Generated Content in our Terms of Service, Fiverr is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. Unfortunately, we will not be able to compensate [redacted] the $125, he's requesting at this time. If [redacted] has any additional questions, he's welcome to follow up in [redacted].

Review: This company took money out of my account without my knowledge or permission for completed services. They also canceled agreed upon services without my permission. When I made complaints they hid all of my services causing me to loose all regular business and have not made any attempt to respond to me. They have taken over $200 so far without my permission for work I completed as agreed and delivered to customers. The customer views of my services went from 15k per week to 0 and they refuse to admit they are retaliating against me. They have completely eliminated all of my regular business.Desired Settlement: Restoral of ability for customers to view my services and return the money which was stolen from me. Cease all retaliation against my for filing complaints. The next step is a lawsuit.

Business

Response:

We have reviewed the complaint by [redacted]. At this time, his account is active and everything is appearing normal. We also noticed [redacted] has 2 accounts on Fiverr, which is not permitted and a direct violation to our Terms of Service. At this time, both account are currently active and accepting order as well as placing orders. As for the claim of $200 in which [redacted] has made was incompleted. There are no details (order numbers or screenshots) provided by [redacted] and we are unable to locate the claim he has made. At this time, we are only seeing Mutual Cancellations on [redacted] account (meaning cancellation he accepted or made with his buyers). 4 of those are Mutual cancellation that was made from November to today, and with an overall, 65 cancelled orders out of 321 total orders which is 20% cancellation rate on [redacted] account.Our Customer Support team has received multiple request from [redacted] (for example: [redacted], etc.) regarding the Search option and we have continue to confirm with [redacted], that his Gigs are active and appearing in Search. At this time, we have checked again and [redacted]'s Gigs are appearing in Search. As mentioned in our Terms of Service, in no event will Fiverr, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.If [redacted] would like to send the additional information, so that our team can look into the $200 claim he mentioned, he's welcome to submit a new request to our Support team with the required information (such as order numbers or buyer's username) to [redacted]. Thank you.

Review: I used Fiverr for the first and last time, I submitted a request for a logo design from a gentleman with the username "[redacted]" who boasts a money back guarantee if not satisfied with the design. The design that was given to me was not at all what is described or displayed in this users portfolio. I believe this user is copying images from the internet for his portfolio because from what he delivered there is 0 chances of him being a professional designer. Now I go to fill out a form for money back and Fiverr states that there is no money back, Why would you allow your users to advertise money back guarantees if you dont provide them? Previously upon signing up Fiverr also sent a message to everyone on my email contact list and recently sent emails I have, which included clients and important contacts. I am very saddened by Fiverr's blatant disregard for customer protection or satisfaction.Desired Settlement: I want my money back and would also ask you delete all my personal information from your servers.

Business

Response:

We have reviewed the complaint sent in by [redacted]. The initial correspondence related to his complaint was sent to our Customer Support team within 5 minutes prior to opening this Revdex.com complaint, not allowing our Customer Support team any reasonable amount of time to provide assistance. We have now replied to his Customer Support request ticket to fulfill his desired outcome.

Review: My team and I would like to know why our account was disabled without ANY explanation or any sense of understanding. We have done everything we can to assist our customers and ensure customer satisfaction. Our ratings are beyond excellent and we truly are wondering what has happened? We have maintained excellent ratings with our songwriting and we were completing several orders. There was an email received stating that there was a violation for third party copyrights, however, we have never done this. We simply assist and provide buyers with information and a link to purchase LEGALLY from outlets such as [redacted], or [redacted].

I was just FEATURED on Fiverr as a featured inspirational story two days ago by [redacted]: [redacted]

You feature me and then disable my account days later with no explanation. If you read the comments to the above story, So many people are inspired. My Fiverr revolves around song writing alone. I have contacted the [redacted] to aid and vouch during this misunderstanding, we have requested assistance in properly addressing this matter, we have been loyal for years. Surely we have established enough tenure that any misunderstanding can be resolved. I have represented Fiverr well in the songwriting category, bringing many inspired adults to register. I would like to continue to do that with my team. sincerely fiverr user [redacted]Desired Settlement: We simply would like our account reinstated and for Fiverr to consult with us in the future about any issues. We are more than willing to cooperate. Its unprofessional to shut off someones hard earned revenue and business with NO EXPLANATION. I love Fiverr, i'm more than willing to overlook this matter provided being treated fairly.

Business

Response:

We have reviewed the complaint opened by [redacted]. His Fiverr account was disabled for fraudulently boosting his ratings by creating additional accounts and purchasing from his primary account, this activity is against our terms of service ([redacted]). A recent review by our Risk Management team of his order history found 10 orders placed by the user from another account for the purpose of giving himself a positive review. [redacted]'s account will not be reinstated and he has been informed of the withdrawal status of any remaining revenue legitimately earned on Fiverr as previously explained to him by our Customer Support team.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseMyinquiry was addressed very rude and unprofessionally and I was accused of compromising company integrity by obtaining fraudulent purchases. No type of rectification or clarity was obtained, only the logistics from a faulty programming system. A system, might I add, that is quite efficient at victimizing honest sellers, but couldn't Identify previous hack episodes or activity on my account. In addition to mishandling this matter, they have stripped many satisfied customers of garnering great quality services. My analytical data clearly shows a diverse population obtaining services. It is contradictory to infer such a notion as "Obtaining false purchases". The lack of quality service and faulty reasoning thereof, is only matched by your apprehensive method of communicating with customers through a mechanistic ticketing system. I have represented the spirit and standards of Fiverr for years, brought many affiliates and consumers, and inspired many in the music category. Lives are involved in these matters. Its not something you dismiss at the push of a button. I was forced to withdraw revenue and met with insubordinate response after stating I didn't desire withdrawal. I simply desired my account to be reinstated to reach my many clients and continue to inspire.I was featured here as an inspiration: [redacted]and commended for being a part of the fiverr team. I would think that I established enough tenure that I would at least get some type of communication or benefit of doubt, but instead I was not.One order was even cancelled that I had already completed and sent, but due to miscommunication on fiverrs part, they disabled my account BEFORE my consumer could mark it as complete.THIS ORDER-----> {Hi [redacted],Your order with [redacted] ([redacted]) was cancelled by Fiverr's Customer Service team. Thanks, The Fiverr Team}I don't hold bitterness, I simply fight for my customers. After all, that is what is important. I simply desire my account to be reinstated and to grow professionally beyond this matter. I am a good addition to your team as are you to mines. I have a song writing business and under our IP auspices it is a target for hackers. Please assist me in addressing this matter once more.I ask for my account to be reinstated and better communication in the future when addressing similar matters. Not just with me, but across the board for everyone to ensure that this type of misguided notion is prevented in the future.Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 45 days before my account associated with username '[redacted]' has been disabled saying that I broke their TOS, due to this I was not able to access my account to withdraw my hard earned dollars. So I contacted the customer service & I got a reply under 2 days saying that my account has been blocked & any remaining funds can be withdrawn after a safe period of 45 days.

So I waited 45 days & on March [redacted] I tried to contact the Customer Support regarding the same issue, but the outcome is my support ticket was never attended or replied by them. Now they have my earnings,

Ticket Number to say that I'm telling the truth - [redacted]Desired Settlement: I request you to reply to my ticket & start the process for my pending funds withdrawal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi guys, Fiverr makes me very angry. I have an account in fiverr.com, I have done around 450 orders for logos in the fiverr. I have earned around 2200$ in fiverr. Due to 14 days pending clearance, I have wait for my money. I have done two withdrawals 4$ and 180$. Then suddenly they closed my account for breaching their terms, I have asked them how can I withdraw my remaining 2000$ money. They told me to contact after 45 days. I contacted them after 45 days. They told me to verify the ownership of account to withdraw the money. I have sent the required documents. Still they said

Hi,

After further review of the account, we are not able to verify it. Please verify the ID send, the transaction ID and send it again to us.

Regards,

[redacted] - Fiverr Customer Support

I have send the screenshots and all proofs. But they won't reply me. Also I have contact them in fb to reply . But instead of replying they banned me from my fb. I have again request my friend to contact them in fb. They again blocked him. I never get reply from the support. I am ready to prove my ownership in all ways. Still they are not replying me. I NEED MY 2000$.Desired Settlement: I need my hard work earned money back. They have around my 2000$. I want my money back IMMEDIATELY

Business

Response:

We have reviewed the complaint sent in by [redacted]. The account in question has been disabled due to suspected fraudulent activity. Purchases were made to himself from additional accounts, possibly with stolen credit card information, which was then flagged by our Risk Management team for further investigation. Before releasing any funds we need to verify that no third party is being harmed and no law was breached. Additionally, [redacted] has falsified his registration information by claiming to be a US resident while actually residing in India, thus requiring further scrutiny in his claim to the funds and the legitimacy of the purchases made. We will contact [redacted] regarding the status of the investigation and when he can learn when he can withdraw, if eligible, any legitimately earned revenue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

How can I wait so much time? I already waited for 45 days. You people not replied me clearly. then How can I wait for that much time. Also How dare u tell I can use stolen information to put orders. I have used fiverr to get my funds from my collegues since [redacted] india transafers are prohibited. Now you guys told me to contact on january **, 2015. Why I need to wait for that much time to withdraw my funds???. Its already 50 days gone. Still you are not giving my money. After jan ** 2015, How can I believe , you guys will give my money. I need strong reason.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the response sent in by [redacted]. Undisclosed in his response is that Fiverr's Customer Support team has already verified his account and restored access to allow him to withdraw his account. The ticket request is #[redacted] and the [redacted] transaction ID from his withdrawal is [redacted]. From what [redacted] has described, he is unable to claim the money sent to designated [redacted] account. Unfortunately we are not able to provide support for his [redacted] account and he was already advised to contact [redacted] to resolve this issue as it's not related to Fiverr but his [redacted] account. It's important to note that all withdrawals made from Fiverr are final and can not be refunded back to the users account. Because [redacted]'s original activity was in violation of our Terms of Service, his account will be disabled again. Fiverr no longer is in possession of the funds he originally requested to withdraw in his complaint to the Revdex.com and any issues resulting in the receiving of his funds to his bank account must be resolved with [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] Thursday at 16:22

Regarding REQUEST #[redacted]

SUPPORT/ISSUE

Avatar [redacted] December **, 2015 20:08

I am going to bring this issue publicly online until its resolved.

I got an issue with fiverr, with unprofessional service. I had an issue I tried possibly raching to more customer service reps and even the ceo of fiverr, no response still. They even marked verious tickets as resolved without responding. And as of today just for messaging them for a response, they suspended my account. I was even willing to no longer do what I did to get my account unsuspended but they still refuse to help.

Of course I tried contacting support to resolve the issue. In this snapshot, Trisha from Fiverr Customer Support responded. I responded back and got no answer in the so-called timely manner that they claim. This is the snapshot:

Here is proof they suspended my account today:

Fiverr is indeed, a great website to make money off of but this is how they will treat you if you fight back. You really want to put your trust in that company?

I have a CHALLENGE for everyone that reads this. Share it to everyone as much as you can, and even spam the url if you want. And have them share it. Send it to press release websites or top bloggers. Lets get the message out and fight! We are the 99 percent.

I have an offer for Fiverr: please get my Fiverr account "[redacted]" unsuspended and I will delete this post.

You can make an article on my concern. I recommend that everybody that reads this to contact them about this and help get my Fiverr account "[redacted]" unsuspended. Prior to this I tried emailing the ceo of fiverr. It seems that he chooses to not respond to my emails. When contacting fiverr support they choose not to respond and usually close tickets without response.

Thank you,

[redacted]Desired Settlement: Reactivation of my account. In return I will fully comply with the rules and if I mess up again I can get terminated.

Business

Response:

We have reviewed the complaint by [redacted]. Unfortunately, [redacted] account will not be restored. As our Customer Support team has informed [redacted] in his request #[redacted], his account was disabled after we received several complaints from other users regarding his messages as well as, his account overall performance. These messages were related to redirecting users outside of Fiverr as well as, sending out contact information which is clearly mentioned in our Terms of Service is not allowed. In addition, our Support team, warned [redacted], a few times about this violation of our Terms of Service already, and he chose to ignore this and go to even greater lengths to request direct communication. Due to this violation, we will not be able to restore [redacted] account.

Review: I have purchased over $800 per year from Fiverr for the last 3 years using only their services. I'm very happy some of the services, some required refunds to my account. The products I purchased was all located in my account including $160 in refunds. After the last refund they closed my account. They claim because of someone was trying to open another account, which is not true. They just wanted to keep my money. I only have one account never had 2 accounts and I only purchased from Fiverr, I have never been a reseller on Fiverr. I have better things to do then work for $5 like most of their customers will, thats why only purchased services, yes many of the services are not honest, but I get refunds and find some that are legitimate.Desired Settlement: I'm requesting my cash refund of $160 which was in my account. in addition, all the services I purchased that are stored on my account that I haven't used yet, was planing on using some of the tools later. I calculated the tools that I paid for is $225

I'm requesting $385 total

Business

Response:

We have reviewed the complaint by [redacted]. After further review, [redacted] account has been restored and his funds are still available in his now active account. Our Customer Support team has followed up with [redacted] in his ticket request #[redacted]. If [redacted] has any additional questions, we will be happy to assist.

The company was great at first but there support team sucks I got ripped off by 2 sellers and they siad they would give me a refund on my store account hasnt happened and they threaten to close your fiverr account if you use [redacted] claim dispute

Review: I contacted customer service in regard to ticket # [redacted] and ticket # [redacted]

the customer service rep was very unhelpful and did not care that the seller messed up my website

fivver has people on the site but they say they are not responsable for seller action

but I was out of money and lost money trying to repair a site that was messed up probably unpurpose

they did not take any action against the seller or remedy my issue in anyway

fivver should have got money from the sellers account to pay for the damages in my site im now out of 500$ and nobody caresDesired Settlement: $500 from the seller to pay fpor the damages of my site or any type of credit from fivver that seems right and punish seller for bad practices