Fiverr

We have reviewed the complaint opened by [redacted] ***After further review, we noticed that [redacted] opened a ticket request to our Customer Support team, ticket # [redacted] regarding the $transactionAs of April [redacted] this issue has been resolved and [redacted] ***, $payment was refunded back to her PayPal accountWe strongly recommend [redacted] ***, to review her PayPal account and if she still does not see the refunded funds, to follow up in her Support request ticket # [redacted] and our team will be happy to assist her furtherThank you

We have reviewed the complaint sent in by [redacted] ***As mentioned to him by our Customer Support team member [redacted] in his ticket # [redacted] , the offer to refund was extended to him, as is the case with all users requesting to be directly refundedThis is clearly mentioned in our Terms of Service, "Payment refunds, when available from the payment provider, can be performed by our Customer Support teamTo prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team." [redacted] has successfully reached out to us regarding a payment refund, and we made him aware of our Terms of Service in which we'll gladly refund his payment back to his payment providerIf this was not clear to him, we apologize for thatRegarding the status of the refund, [redacted] has opened a [redacted] dispute on his payment to FiverrUnfortunately the dispute disables the option to issue the refund he is requestingWe have reached out to [redacted] again regarding this with further instructions on the next steps to receive the refund in which he'll need to simply close the [redacted] dispute so that Fiverr is enabled to issue a refundWe will promptly refund him as soon as the dispute is taken care of by [redacted] ***

We have reviewed the complaint from [redacted] and already addressed her issuesIn our previous Revdex.com response, we have stated a refund was given for her purchase of Order # [redacted] as a sign of good faith As previously mentioned, Fiverr does not guarantee the level of service that a seller and fellow community member provides [redacted] is encouraged to contact her seller to request the removal any content related to her purchaseThe seller provides the service to their buyers, not Fiverr itselfWe are not able to assist her with any further actions to remove content not published on FiverrFurthermore, additional claims against the seller or usage of the materials provided to them to complete the service is addressed in our Limitations of Liability section in our Terms of Service: https://www.fiverr.com/terms_of_serviceWhen signing up to use our site, [redacted] agreed to these terms of serviceAny additional complaints from [redacted] that are outside of the scope of Fiverr's responsibility has been already stated in this Revdex.com complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This complaint to Revdex.com was to receive an explanation from Fiverr of the true reason I was suspended while the seller walked away with support of his supposed complaints, alongside a three-part resolution – all for reassurance for bettermentAs of yet, I received no explanation and only one-third of my resolution request.If Fiverr perused my correspondence with the seller, I was in contact with him promptly in 24-hours, even each time he missed his own deadlinesThus, there was no reason to cancel based on my timely responsesAdditionally, whenever he’d ask for any resource, times out of 10, thus more often than not, he had it all along, being provided well in advance in a Fiverr message attachment(s).Further, I have had a respectable seller previously request cancellation more than once to refresh a custom order and protect his good Fiverr name (i.ehaving over a 4.5, high-rated reputation with optimal buyer reviews), especially against any deadline latenessBut never did he mention and evidently receive retribution from Fiverr (i.e., for violating any of its policy due to the cancellation requests for the aforementioned, reasonable reasons).So for this recent seller to request cancellation more than once for the same reasons, yet actually be late twice for deadlines he himself set, and for Fiverr “Customer” “Support” to target me with recrimination and assault me with reprisal (while overlooking all the seller’s attempts to scheme Fiverr and violate its policies on multiple levels at multiple times including underhandedly for a higher payout), and hold me entirely responsible for the seller making the decision for the order-refreshing, cancellation requests from Fiverr’s Resolution Center is a gross double standardSellers on Fiverr, like the mentioned respectable one, have been an excellent, unforgettable experience to work with againI actually want Fiverr to succeed for the long haul, whether Fiverr Customer Support believes it or not, and have stuck with Fiverr this long, and especially, collaborated with sellers for a long as I did, despite “hiccups” and other workable conflicts, for the sake of preserving a long-lasting, working relationship.But outside corrupt Fiverr sellers, which a number of Fiverr buyers circulated complaints on the internet against, much of the Fiver “Customer” “Support” has been cantingly stubborn firsthand before, and thus, a worst experience I’ve ever had with FiverrHence, this is the reason I’ve prepared an entire article detailing my current Fiverr experience, especially with the purported Customer Support so to get to the bottom of the reason Customer Support is so canting and supportive of corrupt sellers unless such sellers are truly deemed the “customers”I’ve never been deceptive of my intentions, and even have patently notified agent Maria that I’m willing to take my desire for betterment with Fiverr as worldwide as possible and across as many investors as possibleMy plan encompassed a release of the article across all global news and social media platforms including the Daily News, CBS, CNN, Time, Mashable, Twitter, and Facebook.In addition, I’ve prepared a petition addressed to founder and CEO Micha K [redacted] and founder Shai W [redacted] to back this sought-after betterment, particularly since Fiverr was birthed in Tel Aviv, Israel, five years to cater to the global freelance economy, as a marketplace for services.My petition revolves around my resolution request to see Fiverr prosper by implementing the following:- Bolster loyalty to your own policies- Stop sellers from conniving tactics to cut corners, mislead or defraud buyers or Fiverr itself- Support reasonable buyer interests, concerns and considerations- Reinforce an agreeable landscape of community, professionalism and service for sellers and buyers alike under a Fiverr culture of fostering opportunities with talented and talent-seeking, reasonable people across the world.With all this in mind, again, I’m simply awaiting reassurance of betterment with the remaining two-thirds of my resolution requestThe very moment Fiverr Customer Support continues to retract and slink, refusing any reassurance to show pride in making Fiverr a quality marketplace for services, I will seek this reassurance with the globally released article and petition and all else it takes.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have attached a copy of my payment to the designer in the amount of $I would like this amount refunded due to the in completion of my website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed [redacted] complaintWe would like to apologize what happened with this order [redacted] is correct in the fact that the seller did not deliver the order to them per their requirements and did stall, to buy themselves more time [redacted] site was compromised by the seller and they ended up delivering the site on a new server, but not to the [redacted] requirementsCustomer support has cancelled his order, as well as compensated them $to his Fiverr balance for future orders, for the inconvenience caused by this orderWe ask that [redacted] follow up with customer support on ticket [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If you disable my Gig, you should also disable other people's Gig regarding the same service.Since you have done so for mine, then why are other people's Gigs NOT SUSPENDED?SUSPEND THEM In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We have reviewed the update made by [redacted] We are not stating that it will take an additional days for the funds to clear, but just informing [redacted] of the process, once the order is marked completedOnce the days has been completed (which is on March [redacted] 2016), [redacted] is welcome to update her active ticket request # [redacted] Unfortunately, we cannot promise [redacted] priority Support, as tickets are being answered in the order in which they are received

We have reviewed and handled the complaint sent in by *** [redacted] There was an initial issue regarding the payment of *** [redacted] 's orders that we have fully refundedAny additional payment was returned after being reviewed by our Technical Help team*** [redacted] has confirmed that the funds were returned and now we are working on a display bug on his account

We have reviewed [redacted] 's complaintWe noticed she has an active ticket request # [redacted] since yesterday, where we explained to her why the order could not be canceledThe seller has already delivered the work which she was happy with and she disputed the order while waiting for some revisions(This all happened within one day)Disputing an order is a direct violation of our Terms of Service and by opening a dispute the account is automatically suspendedThe dispute is still open with [redacted] and we ask that [redacted] close the dispute and continues to communicate with us in her ticket requestWe are happy to assist with a satisfactory resolution

We have reviewed [redacted] ***'s response to our initial review of his complaintFor every case brought to our Customer Support teams attention, Customer Support reviews each user affected by improper user conduct and Terms of Service violationsDue to our Privacy Policy ( [redacted] ), we do not share with others the actions taken to another userThis commonly practiced policy applies to the case that [redacted] has brought to the Revdex.com's attention and can not be resolved due to the nature of his complaintRevisiting our previous response, [redacted] has neglected to inform our 24/Customer Support team of any foul or suspicious activity until months after he marked the order as complete with positive ratings, not allowing us to operate within a reasonable time frame to help resolve his issueDespite this, we have compensated his account for the inconvenience that this may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Fiverr is a BULLY! I NEVER did anything to violate the termsFiverr is strong arming me because I fought against being bullied by their sellerIF FIVERR sent me anything telling me what (showing what I did wrong) it was in the account they disabledMy account was disabled prior to me being able to see anything they have sentIn addition by Fiverr deactivating my account they have stolen access to other projects that were completedFiverr didn't address the fact they just cancelled projects that had NOTHING to do with the issue with the ONE sellerFiverr is a BULLY! I WILL NOT BE STRONG ARMED BY ANY COMPANYWhy did Fiverr not state what regulations I violatedThey sent me an email that said I violated by 'FILING A DISPUTE"LOL LaughableFiverr has bullied me and I have every right to do what is legal and right to be done on my behalfIf SAYING I am going to is a violation TOUGH! 1st amendment the right to free speechI DID NOTHINGI was not going to take the half done project the seller sent and it is not even what I paid for! I HAVE SCREENSHOTS TOOThis whole issue escalated and I was none the wiser until I saw an email deactivating my accountI still got an email asking me to give them feedback on their serviceFIVERR should take responsibility for them overreactingI will file with WHOMEVER I CHOOSE when a company bullies me, wastes my time and costs me money on a project! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] At this time we are communicating with this user in their Request # [redacted] , regarding their account [redacted] sent in their Revdex.com complaint without contacting our Customer Support team to help in resolving this issueIf additional assistance is needed, we would advise to have [redacted] continue following up with us in their ticket

We have reviewed the complaint opened by [redacted] ***As of May ***, Fiverr Customer Support informed her that we are unable to provide a partial refund as our Order Cancellation policy clearly indicates that an order must be completely cancelledAdditionally, the order requested to be cancelled is beyond the allowed time period stated in our Terms of Service and Order Cancellation policy ( [redacted] *** [redacted] )We have advised [redacted] to communicate with the seller in order to reach a mutual understandingAfter further review, we have cancelled this order for [redacted] and the funds are currently available on their Fiverr account

We have reviewed the response given by [redacted] and have previously addressed his initial request of restoring his accountAs confirmed through his correspondence to Fiverr, [redacted] has stated through written threats to Fiverr and its customers by blackmailing Fiverr with the threat to conduct fraudulent transactions on the site and defamation through published articles in order to restore his accountExcerpts includes, "You have hours to OPEN MY ACCOUNT BACKOtherwise Let's start the Fight""I will show you How I will scam the each Super Seller and Top Seller or even Level 1, Level for 500$ ServicesI am blackmailing you, blackmailing your Adminsblackmailing your All Start Members." Fiverr has corresponded with [redacted] off of this Revdex.com complaint and will continue to communicate with him in relation to the recorded incident

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Why can other fiverr users provide the same service and not have their gig removed?Here are the services that other fiverr users provide, which are the same as what I provide [redacted] Please explain Regards, [redacted] **

We have reviewed the complaint opened by [redacted] ***After further review, [redacted] was informed that the $could not be refunded as they were a part of the overall order [redacted] The original order amount that [redacted] purchased was for $for the resumeOnce the seller delivered the resume, [redacted] then purchased the gig extra for $for the cover letterOn Fiverr, when orders are considered active, such as "Delivered", buyers have the option to purchase purchase additional services known as gig extras to add on to the original orderOrders purchased with Gig Extras are considered one whole unique orderSellers on Fiverr are not Fiverr employees, they are users, just like Fiverr buyersFiverr is a platform on which freelance sellers can offer their services to buyersWhen a buyer contacts us because their seller has been unresponsive, the first thing we do is reach out to the seller, and give them hours to respond which we didIf the seller remains unresponsive, we can step inWe did compensate [redacted] $which was the amount of that gig extraSeeing as they are not satisfied with that, we could offer to cancel the entire order for them and they could repurchase the order for the resume without the $add on

Hello I had opened an account with fiber and worked on it very hard and diligently for the past year and a half My username was [redacted] And I invented a gig for them with my team of experts That gig took off and I had over sales After my popularity reached highs and my gig was beneficial, Other sellers started to copy it , The reason I initially introduced to my gig into fiber was because in their terms of service they say and it is written that no one can copy a gig from another seller , With that said naturally as I saw other sellers were copying my gigs , ? I immediately wrote to customer support , and they intern instead of blocking my competitors dismantled my account and did not answer my emails in a very rude and an appropriate manner claiming that I had a duplicate accounts which was a lie Then they withheld my money for days , and made me go through a grueling and horrible process to retrieve what is rightfully mine , with that in more by then deleting our account they hurt our credibility as an honest company Customer service is horrible the editors are probably working with some of their friends in Asian countries as I have heard through the grapevine and granting them top seller status so they can make money off the side Truth be told it's a marketplace for garbage I had something good I was doing good and giving good services and helping the community and that's probably why I got shut down they were scared , try to reach the brass of the company none of them came back to me the even deleted me from their [redacted] account come on !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The only issue has to do with the statement of the factsI feel bewildered by my experience at the web siteOver the past twelve months of 2015, I've made thousands of dollars of purchases from [redacted] , [redacted] and about a dozen other vendors, without any problem whatsoeverSomething made this site different, resulting in items being placed in the cart that were not ordered.Nevertheless, within a day after they received notice of my Revdex.com complaint, I did receive a refund of amounts paid and in that sense the matter has been resolvedI am grateful for Revdex.com assistance, and that the seller did issue the refund; the case may be closed.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have requested resolve with their seller from their website twice with tickets, emailed them photos, it's obvious the t seller didn't do anything to meet my requirement, but they are on seller's side In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***