Fiverr

We've reviewed [redacted] ***'s account with our Policy Enforcement team. After further review, we restored her account based on a miscommunication on our behalf. We are reviewing this case internally for further quality assurance. In the mean time, all of [redacted] ***'s account features have been restored... and we have compensated her for an error on behalf.

We have reviewed the complaint opened by *** [redacted] As of August [redacted] 2015, [redacted] was advised in their ticket request # [redacted] why their account was disable and that their account will not be restoredAfter further review with our Risk Management team, we noticed that *** [redacted] have been abusing the referral program by spamming users, due to this we've permanently disabled their account for violations of our Terms of ServiceUnfortunately, their account will not be restoredWe have followed up with [redacted] in their new ticket request # [redacted] , informing him when he with be able to obtain the remaining funds on their accountIf they have additional questions, they are welcome to follow up in their ticket request

We have reviewed the response [redacted] in regards to the status of her funds and accountDue to the nature of her complaint surrounding the security of her account, Fiverr correspond with her request as requested once all of the funds have been returned to [redacted] Based on our Privacy Policy, we can not openly discuss any further details surrounding her accountDue to the age of her purchases, direct refunds are unavailable per [redacted] 's policy, but we have provided further instructions to her as of Wednesday January [redacted] so that she is able to withdraw her money back to [redacted] from her two accountsOnce [redacted] has confirmed that the funds have been withdrawn, we will then close both accounts as requested

We have reviewed [redacted] request furtherUnfortunately he has not followed up with our Support team regarding this orderSupport was able to locate his account and asked to confirm cancelling rder [redacted] As there was no follow up from [redacted] in their request, we have went ahead and cancelled the order and refunded the funds back to himIf [redacted] has any other questions, our Support team will be happy to assist in their ticket request # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It does not fully address what has been requestedthe total amount paid for thelis service was $What is being reflected within the Fiverr account is $I understand that the response will probably entail that I should have brought this to the attention of Fiverr sooner to which I will say this process was brought to their attention months ago, only to be addressed in in the manner of which we are addressing now, after several emails and the introduction of the requirement of the Revdex.com as a third partyI have done what was outlined by the seller on FiverrPaying for progresss as it was completedThis is a standard practive withn the software creation realmI did attempt via email to Fiverr a more feasible option to present to the seller several months ago: to either have the software completed, 50% of the balance if the code was sent to me (I could have at that time taken it to another individual to hire them to complete) or the full amountThis request was never responded to and is listed within the email communications stored on Fiverr serversThis project has been completed by another platform and I wish to put the Fiverr experience behind meThank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] ***We noticed that [redacted] has reached out to our Customer Support Team in ticket request # [redacted] regarding their orders [redacted] ($50) and [redacted] ($6)Both orders have been cancelled and refunded back to [redacted] in full to her credit cardWe have already informed her about this in her ticket requestPlease see the attachments showing both refundsDepending on [redacted] ***'s credit card provider, the refund will take about to business days, during which she's welcome to follow up with her credit card provider about the refundsSince both orders have been cancelled, [redacted] has lost all rights to the materials that were delivered in these orders, and does not own the rights to use these materials.In regards to [redacted] ***'s account, again, we have informed her that her account was disabled due to violations of our Terms of Service [redacted] continues to threaten filing further disputes with her payment providerAs a community and a marketplace, we cannot accept the undermining of our community by users who continuously violate our Terms of Service, and do not maintain a friendly, community spirited, and professional environmentIf [redacted] has any other questions, she's welcome to follow up with us in her ticket request

We have been in touch with *** [redacted] regarding his experience on Fiverr through our Customer Support channelsThe original concern was an issue experienced with another user on Fiverr that required him to connect to our Customer Support teamIn doing so, [redacted] 's request was fulfilled by cancelling his order and returning the funds back to his account balanceAs stated in our Terms of Service, funds from a cancelled order are returned to the buyers account for future purchases on FiverrIn the event of a buying experience that requires a full deposit refund back to a buyers payment provider, our Customer Support team can arrange a refund as an exception to our Terms of Service within the limitations of our payment providers guidelinesUnfortunately, [redacted] has disputed his payment transaction with his payment provider which does not allow Fiverr to offer any form of a refund through the appropriate channelsWe have reached out to [redacted] in the Customer Support request he created regarding this incident and we are awaiting a response from him in the same requestWe have reached out again to explain the incident and what is needed on his behalf for Fiverr to fulfill the refund

The company was great at first but there support team sucks I got ripped off by sellers and they siad they would give me a refund on my store account hasnt happened and they threaten to close your fiverr account if you use [redacted] claim dispute

We have reviewed the complaint sent in by [redacted] **Unfortunately his desired outcome can not be reached due to the fact that his services on Fiverr was reported by [redacted] to be removedThis complaint is a standard Copyright removal request as [redacted] was attempting to resell the content he downloaded off of [redacted] which violates their Terms of Service (under Protection of Content) [redacted] Gigs that violate third party Copyrights are not allowed on Fiverr and swiftly removed following a [redacted] notice, as stated in our Terms of Service https://www.fiverr.com/terms_of_service [redacted] may submit a new Gig and service type that doesn't violate our or any other third parties Terms of Service

We have reviewed the complaint opened by [redacted] After further review of the order, it appears that the seller has delivered the materials based on what [redacted] initially requestedSince then, it appears that [redacted] informed the seller that they needed more information, which was not fully explained by [redacted] at the start of the orderAt this time, we recommend [redacted] continue communicating with the seller, to see if the seller is able to complete the additional materials, or if a mutual understanding can be reachedWe also recommend that [redacted] reach out to our Customer Support Team, which they failed to doOur Support Team can be reached at [redacted] and our Team will be able to assist [redacted] further with this issue, or with any additional questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didnt create multiple accounts.I wrote them to explain the situation but they dont read the messages.They just auto messages.Why do I insist on this situatiin if I am guilty...I have worked hard was making good money.I have never created multiple account.Doing so, they are also bahving unjustly towards my eziting cusomers.There are customers to whom I promised to provide lifetime feedback..What will happne know ? There are big businesses with whom I built long ter relationship.I want the proofs that I opened multiple accounts.I have always been good to customers and never offered rubbish services to customers.They need to feel my consent.I am waiting for a reasonable answer from Fiverr,Inc.I kindly ask them to reinstate my accunt..There are scammers,spammers that are frauding people (crorkservice) but they are still on Fiverr..They are runing the lives of innocent people.Fiverr's Develpment Team already knows that they are spammig users and misleading innocent peopl,ruinig their lives.Am I supposed to act in thi way ? They are top rated seller and I think Fiverr their side as they are Top Rated Seller.I kindly want my account back Kind Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] behave unjustly toward behave unjustly toward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate Fiverr's response to my complaintI am well aware of their policies and terms of service agreementIn addition, I communicate very thoroughly with sellers prior to ordering, and unfortunately for me, this has not helpedI do not feel that Fiverr has adequately addressed my concerns at all, or reached an agreement to my initial desired settlementIf the business cannot refund to [redacted] , I am asking them to please consider what they can doI mentioned other options in my complaintMy complaint was also very thorough, and I am certain that I am not the only one that has addressed concerns regarding their business practices and marketplaceI hope that bringing light to my concerns and to this issue will cause them to evaluate their current practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint made by [redacted] [redacted] 's ticket request # [redacted] was followed up with, informing her that her payment was fully refunded back to her payment sourceIf [redacted] has any other questions, she's welcome to follow up with us in her ticket request # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, They never mentioned which of term I have violated I did not violated any term so I want my account back Also I have sold over $in fiverr so they can activate my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can I wait so much time? I already waited for daysYou people not replied me clearlythen How can I wait for that much timeAlso How dare u tell I can use stolen information to put ordersI have used fiverr to get my funds from my collegues since [redacted] india transafers are prohibitedNow you guys told me to contact on january **, Why I need to wait for that much time to withdraw my funds???Its already days goneStill you are not giving my moneyAfter jan ** 2015, How can I believe , you guys will give my moneyI need strong reason In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the update from [redacted] We will not be able to assist with the $refund [redacted] is referring to, seeing as the payment was done outside of the Fiverr platform and seeing as it appears that [redacted] paid this seller directly through [redacted] and not FiverrSince the payment was not within Fiverr, we cannot locate the payment on our system to process a refundWe strongly recommend [redacted] , to contact [redacted] since it was a direct payment and since [redacted] will be able to assist him with the transaction directlyAs mentioned, we already refunded the $back to [redacted] payment providerBut since the $is not within our system, we will not be able to assist with this transactionIf [redacted] has any other questions, our Support Team will be happy to assist in his ticket request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not used funds in my account for another order because I was never refunded any money to use...I have sent several responses back to my open ticket and no one has respondedFiverr just wants me to accept this decision and afterwards I won't hear from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have never been contacted by Fiverr with the option for a refund If a refund was offered, I would gladly accept it and find another service I was told by Fiverr that I was not entailed to a refund! Fiverr is being disingenuous [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] It appears that [redacted] opened up a ticket request # [redacted] , regarding this issue [redacted] , did not contact our Support team in time for the cancellation, as mentioned in our Terms of Service, "Order cancellations (when eligible) can be performed by Customer Support only up to a period of days from order completion date." [redacted] 's orders were marked completed back in December on the [redacted] and ***Our Support team has followed up with [redacted] in her ticket # [redacted] and we were able to refund the funds back to her in timeIf [redacted] has any additional questions, she's welcome to follow up with SupportThanks

We have reviewed the complaint opened by [redacted] After further review, it appears that [redacted] orders have been cancelled with the seller and the funds have been refunded back to his payment source*** [redacted] has also closed out his Fiverr accountAt this time, the following issue has been resolved with [redacted] and he was followed up with in his ticket request # [redacted]