Fiverr

We have reviewed the complaint opened by [redacted] As mentioned to [redacted] in their ticket request # [redacted] , he will need to work with the buyer on resolving this issueIt appears that [redacted] did not fully complete the order with the buyer and failed to continue resolving this issue with themAfter [redacted] , was advised to continue working with the buyer, he requested that he will partially refund the buyer directly to their PayPal account, which is against our Terms of ServiceAt this time, [redacted] will need to finish the articles he currently owes the buyer or cancel the order in order for his withdrawal feature to be restoredOur Customer Support team as advised [redacted] , that his buyer is welcome to place an order for half of the amount so that he can be paid for the materials provided and then we will be able to cancel the other order and restore his withdrawalsIf [redacted] has any additional comments, he's welcome to continue communicating with our Support team in his ticket request # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The confusion may be that my account name is under [redacted] , user name [redacted] , while my email address has stayed the same at [redacted] I have requested a change from [redacted] (which was an old e-mail address of mine that I still have access to), to [redacted] , but fiver has never changed it.I have contacted Fiver many times with the information they are requested now I think it would be so much easier to talk on the telephone one on one with someone from this company and myself I do not know why they do not want to do so That said The problem is that I purchased a "gig" through Fiver which is in essence a job to be performed The person who performs the job gets paid through Fiver and Fiver gets part of the fee and also gets a user fee While each gig is not a lot of money given how many gigs are bought and sold I can imagine that Fiver earns millions of dollars That said, my problem started when my marketing adviser as part of our marketing plan had me hire various fiver gigs for different marketing jobs including website stuff, app stuff, video stuff, brochure stuff, and the gig in question which had me hire a person to review my business (perfectly legal) Now I paid this person (lets call them seller) to review my business, fiver takes a cut of the fee paid for being the middleman, I am happy with the review and I even tip Seller (which Fiver) also gets a cut of), a day or two later Seller starts blackmailing me and tells me he is going to "expose me" for buying reviews I contact Fiver and they will not do anything about it, they will not even tell me Seller's real name and contact number so maybe I can stop him before he does anything Sure enough Seller does do something and smears my good name all over the internet on sites like "rip off report," he even attaches copies of the private correspondence we had over Fiver, so I know exactly who the seller is.I file a police report which can do nothing, I contact the seller's email provider which cancels his email address, but I do not know if this Seller could be my neighbor or across the world I find out that "rip off report" will never take the nasty stuff down, so I am stuck with it So I paid Fiver for the privilege of letting one of their Agents blackmail me While they stood backed and watched They could have sent Seller an e-mail when I first contacted them and said stop blackmailing her or we will not let you sell on Fiver again, but he is still selling today, perhaps doing this to others What I would like to happen is for Fiver to do the decent thing and not let this guy to sell on fiver ever again, to let me have his name and contact information, he has mine, why should I not have his?, and the money that I paid him for this gig and his tip (this is not much but it would make me feel better) If this is not done I request every dollar that I every paid Fiver for every gig that I every bought on their site going back several years as they took my money under pretense that I would be safe from predators like this because they were working as middlemen Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint opened by *** [redacted] We have returned the funds available to [redacted] and as requested, closed his Fiverr account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Fiverr flagged my 3rd account for spammingThis time, I didn't use a link to [redacted] ; I attached a .zip to the messageI have given up hope on Fiverr and recommend those reading this try [redacted] It is half Fiverr and half UpworkIt was recommended to me by a friend and I am really enjoying my experience with them.Try [redacted] today! You'll like it! Sincerely, [redacted] **

We have reviewed the complaint submitted by *** [redacted] We have informed him of why his account was disabled, due to fraudulent abuse of our referral program, and informed him the specific dates on which he can contact us to withdraw any remaining revenue from his account as stated in our Terms of Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Fiverr states that the sale is void because the buyer did not initiate a purchase or transfer funds, and that I as the seller started work before the purchase was made via a gig order However, I only started commission work only after such an order was made by the buyer via Fiverr's automated systemTo quote the previous statement: ' [redacted] addresses that Fiverr is responsible for providing him the revenue for the services he provides to his buyersThis requires the buyer to pay Fiverr to create the order...' As such an order, serial # [redacted] , has indeed been made (or otherwise I would not have received an order notification), one would assume that the buyer has also paid Fiverr One can conclude that a formal purchase has indeed been made, but that the funds have been withdrawn after the fact Sincerely, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Actually cancellation was eligible because the seller was patently unwilling to make the modification I requested, nor in a timely mannerIn fact, I requested mutual cancellation seven timesNever did the seller ask to complete the order instead of cancellation, rather the seller grew derisive to me and uncooperative to Fiverr's own policyI was in contact with agent Tara for about two unduly long weeks, in addition to, after the order was falsely marked complete on September **, The seller and agent Tara were fully aware that the submitted item marking the order complete had nothing to do with my order, and the seller confessed this submission error on September **, Agent Tara protracted the entire cancellation process, and when asked for proof that the matter was escalated to the appropriate department she stated she would do, she abandoned reply and allowed the seller to receive full payment for an unmodified orderThis entire process involves gross dishonor and disrespect to its own policy, disregard to buyer's facts and consideration, dishonesty and stealing on Fiverr's partI notified agent Sheana that I planned to contact other agencies and possibly news stations of how this process reached this disappointing point due to Fiverr's faulty and broken customer support service, particularly with the process headed by agent Tara] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint from [redacted] and have went ahead and refunded her for the purchase of Order # [redacted] . We do apologize for the inconvenience that this has caused to [redacted] . Fiverr does not guarantee the level of service that a seller and fellow community member provides and... is expected to use our rating system to rate their experience accordingly. [redacted] is encouraged to contact her seller to request to remove any content done from the services she purchased. Furthermore, additional claims against the seller or usage of the materials provided to them to complete the service is addressed in our Limitations of Liability section in our Terms of Service: https://www.fiverr.com/terms_of_service. If [redacted] has any further issues related to their seller or experience, she is welcomed to contact Customer Support at any time: [redacted] or https://support.fiverr.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I AM READING IT BUT I DO NOT KNOW WHAT THE FIVE DOLLARS IS FORI WAS TAKING ABOUT THE ORDER WITH binnkaI DO NOT KNOW THE ORDER NUMBERS BUT I WAS MERELY SAYING HE DID NOT DO THE JOBI CONTACTED MONTHS AGO AND I GOT NO REPLYIT IS NOW AND I AM SENDING MESSAGES AND THEY ARE GOING IGNOREDINSTEAD YOU CANCEL MY ACCOUNTAND I HAVE OPEN ORDERSYOU LET HIM GET AWAY WITH IT INSTEAD OF ASKING HIM TO FIX THE ERRORS HE CREATEDTHAT IS MORALLY WRONG AND YOU KNOW ITTHE ONLY REFUND I GOT WAS THE DOLLARSI STILL HAVE THE MESSAGES FROM AROUND THE TIME OF THE ORDER In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We have reviewed the complaint opened by [redacted] After further review, it appears that [redacted] reached out to our Customer Support team in ticket request [redacted] Our Support team are reviewing his request and have follow within his ticket regarding his orderIf [redacted] , has any other questions, we recommend [redacted] to follow up within his ticket requestThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There is a general misinterpretation in the seller's responseIt is not my buyer or customer, it is all in the hands of the business to manageThis is were the business fails to take action but leaves the participants aloneBlocking funds for providers and not refunding buyers is not an option In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint opened by [redacted] We have followed up with this user in their ticket request # [redacted] Their account has been restored and they were advise about this in their ticket requestIf [redacted] has any other questions, our Customer Support team will be happy to assist in a ticket request

Revdex.com: FYI- I first contacted you about this on June 9thYour response makes it seem like that our first correspondence was on June ***I had to open multiple tickets because everyone I spoke to assured me that the refund had been submitted and processed which obviously it hadn'tI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have reviewed the updated response made by [redacted] **All of the credit that was available on " [redacted] " account, including the $has been refunded on May [redacted] (Refund transaction # [redacted] ) back to his payment sourceAt this time, [redacted] **, currently does not have any other funds available on their account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedFiverr flagged my 3rd account for spammingThis time, I didn't use a link to [redacted] ; I attached a .zip to the messageI have given up hope on Fiverr and recommend those reading this try [redacted] It is half Fiverr and half UpworkIt was recommended to me by a friend and I am really enjoying my experience with themTry [redacted] today! You'll like it! Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseMyinquiry was addressed very rude and unprofessionally and I was accused of compromising company integrity by obtaining fraudulent purchases No type of rectification or clarity was obtained, only the logistics from a faulty programming system A system, might I add, that is quite efficient at victimizing honest sellers, but couldn't Identify previous hack episodes or activity on my accountIn addition to mishandling this matter, they have stripped many satisfied customers of garnering great quality servicesMy analytical data clearly shows a diverse population obtaining servicesIt is contradictory to infer such a notion as "Obtaining purchases" The lack of quality service and faulty reasoning thereof, is only matched by your apprehensive method of communicating with customers through a mechanistic ticketing systemI have represented the spirit and standards of Fiverr for years, brought many affiliates and consumers, and inspired many in the music category Lives are involved in these mattersIts not something you dismiss at the push of a button I was forced to withdraw revenue and met with insubordinate response after stating I didn't desire withdrawal I simply desired my account to be reinstated to reach my many clients and continue to inspire.I was featured here as an inspiration: [redacted] and commended for being a part of the fiverr team I would think that I established enough tenure that I would at least get some type of communication or benefit of doubt, but instead I was not.One order was even cancelled that I had already completed and sent, but due to miscommunication on fiverrs part, they disabled my account BEFORE my consumer could mark it as complete.THIS ORDER-----> {Hi [redacted] ,Your order with [redacted] ( [redacted] ) was cancelled by Fiverr's Customer Service teamThanks, The Fiverr Team}I don't hold bitterness, I simply fight for my customersAfter all, that is what is important I simply desire my account to be reinstated and to grow professionally beyond this matter I am a good addition to your team as are you to mines I have a song writing business and under our IP auspices it is a target for hackers Please assist me in addressing this matter once more.I ask for my account to be reinstated and better communication in the future when addressing similar mattersNot just with me, but across the board for everyone to ensure that this type of misguided notion is prevented in the future.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the update made by [redacted] We do understand [redacted] concerns and looking into each of these requests in detail to make the necessary changes on Fiverr to help improve our systemOur Customer Support team has followed up with [redacted] regarding his concerns in his ticket # [redacted] If [redacted] has additional comments or suggestions, he's welcome to follow up in his ticket

We have reviewed [redacted] ***'s complaint [redacted] has two tickets that are currently opened with Customer Support and she was informed that the appropriate department was being contacted about her requests in regards to the Affiliate ProgramWe are going to reply to [redacted] ***'s ticket # [redacted] , and we ask that [redacted] follow up on this ticket only as there is no need to open up new tickets regarding the same matter, and that is the possible reasons that her other tickets are being closed out

We have reviewed the update by [redacted] ***As mentioned disputes are in direct violation of our Terms of Service and at this time, the funds are being held by [redacted] whenever a dispute has been openedWe have gone ahead and responded to the dispute and the funds have been refunded back to your accountAgain, if you experience an issue with an order, seller or payment, please contact Customer Support first, and we will be happy to assist youThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]