Fiverr

We have reviewed the update by *** [redacted] We are happy that this issue has been resolved*** [redacted] is welcome to close out his Revdex.com reportIf he has any additional comments about his account, he's welcome to follow in his ticket request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Today my password has changed and I've had the same password for years Also I was personally emailed some info but I can't open the .tiff files and I did ask to be emailed and update to those filesThank You] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

*** [redacted] 's account will not be restored as we have already informed themDue to our Privacy Policy we cannot disclose any more information about other accounts [redacted] has multiple accounts and evidence of that fact is that a withdrawal provider account can be associated with only one Fiverr profileOur team found several of the same withdrawals providers emails were identical to the one of [redacted] 's accountHis account will not be restored and he was already informed when he can withdraw his fundsWe will no longer respond to the same complaintSending the same complaint numerous times will not change our responseAny member of our site who violates our Terms of Service may have their account permanently removed [redacted] agreed to our Terms of Service when signing up

We have reviewed the complaint from [redacted] in regards to their feedback being removed on order [redacted] . The feedback was removed per request from the seller. The feedback that was provided was disingenuous and therefore removed by our team. [redacted] kept leaving the same... feedback repeatedly. Our Feedback Removal Policy is clear in this regard. Profanity, statements that are untrue or can't be proven, may be removed by support. Accurate feedback is not removed without buyer consent. The integrity of our feedback system is of the utmost importance and any feedback that does not meet our community standards may be removed. [redacted] did contact Customer Support and was informed that Customer Support removed their feedback, and we requested that he try and work things out with the seller. Leaving a feedback is the prerogative of the buyer and we encourage buyers to leave honest reviews. We will also be following up with [redacted] on the ticket they submitted to us recently # [redacted] and explain to them why their feedback was removed and see if we can come to a resolution on this order.

We have reviewed the complaint open by [redacted] ***Unfortunately, *** [redacted] violated our Terms of Serivce which they agreed when signing up for an accountAs clearly mentioned, in our Terms of Service, to prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accountsOur Risk team has reviewed [redacted] and was able to confirm this issueUnfortunately, [redacted] account will not be restored

We have reviewed the update made by [redacted] ***We understand [redacted] ***'s concerns, and our Support team had responded to [redacted] ***He disregarded our recommendations, was rude with support staff, and did not adhere to our Terms of Service [redacted] ***'s withdrawal feature was disabled but it did not affect or will affect his account on Fiverr.com Fiverr does not guarantee any sales or businessEach seller must create their own salesFurthermore, disabling withdrawals has no bearing on current sales or orders, and is unrelated to a seller's ability to work on the siteAt this time, all of [redacted] ***'s funds are still available on his accountAs mentioned, [redacted] is welcome to follow up in ticket request [redacted] or in a new request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I FILED A COMPLAINT ON APRIL [redacted] THAT HAS BEEN RESOLVED [redacted] FOR $SINCERELY [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The [redacted] transfer does not work - cannot withdraw my funds Fiverr have insulted me - the Fiverr who you rate with an "F" is trying to project their gross and well-documented misconduct on me and when I try to leave quietly - as usual - their site doesn't workSo I can't close my account and leave Unfounded accusations of misconduct against me by Fiverr to cover their incompetence and as usual - lying about the date my account will be re-instatedNo mention of the numerous source-code violations I documented - perhaps this need to be passed onto the legal teams of Clash of Clans, et alRe-iteration of the fiverr policies which, as we can see by the numerous complaints (see Revdex.com rating) and frauds (source-code theft being just the tip of the iceberg) that accompany their activities serve to protect the guilty and punish the innocent Vis-a-vi the cancellations and complaints I have made during my regrettable time with the siteEach one I am willing to go through in detail because they all involve fiverr protecting theft, fraud and incompetence I warned them this would happen months agoA simple apology would have sufficed on their part, refunding my money and closing my account but they had to have the last word and play the Terms Of Service Card Finally let's compare my ratings and reviews from customers with theirs: They have complaints against them and an "F" Rating with the Revdex.comThey are running numerous criminal scamsThey persecute whistleblowers....and so on My reviews were all positiveAll of which have mysteriously disappeared nowPure coincidence obviously Just close my account, refund the money and I go awayI really don't want to be the hero who takes on the corrupt internet behemoth (a la Gawker)I'm not Peter Thiel, I just want my cash back and to forget that the likes of you existClose my account, fix your site - maybe bothI don't careJust make a decision instead of being passive-aggressive, it's getting old In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Fiverr offered me $however I had to spend over $and the site is still not finished as one of the pages the freelancer removed, the " [redacted] ***" is still not replacedTherefore the $is not enough Also why is this freelancer still on Fiverr as I sent you proof of what he said and he destroyed my site? Thanks [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] It appears that [redacted] has already reached out to our Customer Support team regarding their refund request which was updated approximately, mins after they sent in the ticket requestAs mentioned to [redacted] in his ticket request # [redacted] by our Customer Support team, their funds has already been refunded back to his [redacted] accountIf [redacted] , has any additional comments, he's welcome to follow up with our Customer Support team in his ticket request

We have reviewed [redacted] ***'s request and as a one time exception, have compensated her for her experience in fullAs it was explained to her, when the funds from a transaction is disputed and confirmed to be fraudulent, Fiverr cancels the order in order to comply with it's payment providers terms of use, regional laws, and to ensure the safety of our usersBy doing this, the funds that normally would be earned as revenue and given to sellers is removed from Fiverr's possessionThis is a common example of fraudulent transaction mitigation that many websites offer that neither Fiverr nor its sellers gain fromWe are currently adding more to our fraud detection methods to further mitigate such transactions

We have reviewed the complaint opened by [redacted] ***It appears that [redacted] ***, did not reach out to our Customer Support team to learn the status of the funds or orders that he placed with the sellers on Fiverr.comAfter further review, we noticed that both orders [redacted] ($50) and [redacted] ($5) was cancelled due to the required information not being sent over the the sellers, so that they can proceed to start workingSeeing as [redacted] would like a refund of the $55, we have went ahead and refunded the payment back to his payment sourceDepending on the Credit Card that was used, the refund will take to business days to appear back on the cardIf [redacted] has any other questions, he's welcome to follow up with our Customer Support team at [redacted]

We have reviewed this complaint by [redacted] ***As mentioned in our Terms of Service, "If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance." If [redacted] ***, would like refunded back to her, she would need to reach out to our Customer Support team, which it appears that [redacted] ***, has not contacted our Support team regarding this issueAt this time, we have went ahead and refunded her $back to [redacted] payment sourceIf she has additional questions, [redacted] ***, is welcome to contact our Support team at [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very unsatisfyingI will make it a point to make sure that my family and friends will no longer use the website and I am not held accountable for any reviews left or comments made by themI will contact you all via customer service july **, and if my funds are not released to me, further action will be takenI have grown tired of fighting with a scheming website that is hypocriticalStill on this very day I see countless "buyer requests" that are actually sellers trying to sell their gigsThis website is a joke Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FIverr hasn't responded yet regarding the withdrawal of my remaining (hard-earned) revenueI submitted support tickets five days agoReference: Tickets No [redacted] ? and No [redacted] ? Desired Outcome: withdrawal of my remaining revenue Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, Fiverr team has enabled my withdrawal and I am thankful for that . But they have told some lies . I did co-operate with buyer and customer support . I was never rude for first 10 days . I have also given an additional service to the client . But then the buyer stopped replying and also the fiverr support . They take this issue over 36+ days even seeing no reply from the buyer for last 24 days . This is the cause of my rudeness later on .They have enabled my withdrawal but what about the damage and loss that I have faced ? I lost customers and money . So let me know what they will do for this . Kind Regards In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am only rejecting this response because I do not see where the funds were refunded toI have checked my Fiverr account, as well as pending and cleared transactions, but cannot find the refundPlease advise where I can see the refunded amountThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [they have yet to release my fundsMy account has been suspened for a few months now I believe and I am still unable to withdraw my funds to my [redacted] addressUntil they alow me to withdraw my funds this issue will not be resolvedI dont understand WHY they refuse to release MY moneyALSO, they still have YET to clarify what EXACTLY I didi never received actual proof of breaking their rulesBut the main point is that I just want to retrieve my money, then they can close my account as I dont want to use their service anymore if it is this hard to retrieve MY funds..] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint opened by [redacted] After looking into [redacted] request, it appears that her order has not been started, which is why [redacted] has not received the final materials from the sellerOur Customer Support team did not receive a request from [redacted] to [redacted] Our Support team has now reached out to [redacted] , in ticket request # [redacted] to assist her with starting her orderIf [redacted] has any questions or concerns regarding the instructions we have provided to her, she is welcome to follow up in her ticket request # [redacted]

We've reviewed the complaint opened by *** [redacted] Upon review of her original requests, she did not provide Fiverr Customer Support any details surrounding her alleged experience on Fiverr and we were unable to locate purchases made from the email address providedImmediately, [redacted] requested our Legal counsel to be involved in an issue we were unable to verifyFollowing a review of [redacted] ' request by our Legal counsel, we have reached out to her (Ticket # [redacted] ) to validate her claim through Customer Support and will be required to share more details in order to understand the original issue which will be reviewed again by Fiverr for the best course of action