Fiverr

We have reviewed [redacted] 's complaintShe reached out to us about this matter on ticket [redacted] and it was deemed by Customer Support that this was a bug in the system that prevented them from receiving their funds, and a bug report was filedThere has not been an update on that issue as of yet [redacted] then reached out to Customer Support on ticket [redacted] understandably upset about not receiving their funds back yet from the cancelled orderCustomer Support has followed up with her on ticket [redacted] and went ahead and compensated her the full order amount for order [redacted] .The funds are in her Fiverr shopping balance

At this time, I have been contacted directly by Fiverr, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I was given a refund, but Fiverr failed to inform me of any policy changes on their end to ensure the sale of pirated images would stop I also received no information on whether customers of the illegal Fiverr gigs were ever informed that they had no license to use the images they had purchased In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never did any Illegal activities, You can go through every gig messages and etcAnd also Fiverr never told me that my account has been closed because of illegal activities In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We can confirm that indeed this order was created after the buyer paid Fiverr to create the order, like all orders that are created on FiverrSellers are not directly paid by buyers for their services on Fiverr [redacted] has voluntarily initiated a mutual cancellation process for this order, as he was not able to perform the services for his buyerThe buyer agreed to the mutual cancellation, which was again, requested by ***We are unsure of what [redacted] is requesting from Fiverr at this point and we are willing to clarify any information regarding the order he is referring toWhether the service was delivered or not, a seller earns revenue on Fiverr by completing ordersHowever, the funds requested to be compensated for originates from an order he voluntarily requested to cancelAs stated in our Terms of Service, Fiverr accredits sellers once an order is completed and if an order is cancelled (for any reason), the payment funds will be returned to the buyer

We have reviewed the request sent in by *** ***Fiverr Customer Support is available 24/by submitting a support request ticket via email or through our Help Center [redacted] )It is unclear what phone number [redacted] has called to determine if his call was made during standard business hours [redacted] has contacted us via a support ticket and his request to close his account was handled within hoursWe are reviewing his original issue with our Product team as feedback to help improve the sign up process in case registering his username and password wasn't clear

To follow up with [redacted] request [redacted] will be able to add their [redacted] email by going to the following link: [redacted] and select the [redacted] Account button, once they have, they will receive an email which they will need to follow the steps in the emailTo learn more about the withdrawal fees, [redacted] is welcome to view our Help Center: [redacted] Any questions they might have, [redacted] is welcome to visit our Help Center [redacted] We are happy to help with any other questions, [redacted] may have

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]This is purely based on speculation, the assumption that buying what a seller is offering is an attempt to "harass" them is ludicrousIn fact fiverr advertises me to do exactly that and continues to do so.It contradicts what they advertise.If buying from sellers is somehow falsely interpreted as "harassment" then be sure to include that in your terms and conditions and immediately reinstate my account and reprimand/terminate the employees that wrongly banned my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In the above mentioned complaints I asked specifically what were acceptable gigs to create.I asked repeatedly There was no direct answer givenAs of today, these gigs created after mine, less successful remain up, and activeIn addition these NEW gig are active and searchableAll of these are "promotional" social marketing gigs: [redacted] Here's an example of why this is frustrating to me, and there is MORE: New Member since April 2015: [redacted] She's almost BRAND NEW! How would she still be upHow does fiverr decide who they allow to stay up, who is offering the same gig I was, and came on years after me? Why was I singled out? I still have NO answer for thatThat means I was or am/ being discriminated against, personally.In order to appease fiverr, and keep my account active -- I created different gigs, proofreading, ad creation, other specific promotional gigs, such as marketing an athlete- something I have done, and am great at -- wen fiverr decided to completely remove me without proper warning- NONE of my new gigs were appearing anywhereSo my effort at creating NEW gigs as requested was in vainI then asked, if ALL my other gigs were not acceptable? And they once again referred to the "editiorial focus"I then asked, How is my proofreading gig, or creating an ad not in the editorial focus, to which I was toldI was now TOTALLY out of search, and had to wait 15- days to "hopefully" be placed back inWhy? I broke no TOS, NONE of my gigs were ever denied, (if they had been maybe I would not have tried to created new similar ones), I had NO lates, I have a great reputation as a seller, and I have made fiverr decent money - respecting the forum, and venue since To penalize me, by taking ALL my gigs out of search, even NEW acceptable onesSuch as my proofreading, or writing an ad, or athlete promotion, is brutal, and unfairIt's not the way to treat a seller who has done nothing truly wrong other than ask questions, because of being confused at what appears to be a double standard.I asked in my complaint, that my name and new gigs, appear in the search and accurately- such as hours, new etcfiverr did not address that query, as such, this complaint is NOT resolved satisfactorily.I don't think I should havet to wait 15-days to be placed back - with my new gigsas I DID nothing wrong, or against TOS, other than ask questionsI was given no warning before being told I was now out of search completely I am now asking that my name and new gigs be placed BACK in search before 15-days as they were removed without just cause or warning and I did nothing wrong, and had no warnings or doing anything wrongNo denied gigs, nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Revdex.com:Maybe you should look into why and how it submitted two orders I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [That is completely different responseFor your kind information, the reason for deactivating fiverr profile was not to use single withdrawal account but you applied charge of running multiple fiverr account by single personIf I would have violated your policy of non use of common withdrawal account from multiple fiverr profiles then that might be little bit validRight now, Fiverr is simply trying to use the truth that I disclosedEverytime fiverr was saying that I am running duplicate accountSO FIRST ANSWER ME ABOUT THAT POINTI HAVE CLEARLY PROVIDED VALID DOCUMENTS PROVING THAT WE ARE COMPLETELY TWO DIFFERENT PERSONS WHO WERE RUNNING DIFFERENT FIVERR PROFILESSO BASED ON THAT, YOU MUST REMOVE CHARGE OF CREATING DUPLICATE PROFILE BY SINGLE PERSONIT'S COMPLETELY WRONG.I would also like to inform Revdex.com that Fiverr harassed us based on simple assumption that I was running duplicate accountThey never tried to find the truthIt simply state that Fiverr team use to penalize users based on ASSUMPTIONS instead of fair factsRevdex.com must take possible steps against such a childish behavior of such a large freelancing portalsAt this stage, they can't take decisions of penalizing people based on assumptions.Today, I received a message on my [redacted] **One of my fiverr client was searching me since a long timeFiverr deactivated communication with clientsThat client was looking for me to work on past project for further additional stuffHe was searching me and my company on internet and at the end found meHe was also expressing anger against fiverr while discussing with meIn addition to that, All other freelancing portals allow communication with clients for ongoing projects (to avoid damage to client's projects) and block for any new work while in case of fiverr, they completely block all communicationNOW PLEASE SOMEONE LET ME KNOW WHO'S RESPONSIBLE FOR DAMAGE TO ALL THOSE PROJECTS OF MANY CLIENTS??? WHAT WAS THEIR FAULT? WHY ARE THEY PENALIZING DUE TO BLOCKAGE TO MY PROFILE?] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The email address in question is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the response sent in by [redacted] ***As stated in our Terms of Service under the section Abuse and Spam: "Multiple Accounts - To prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts"Upon reviewing the customer's orders, order history, and electronic activity originating from her account, our Risk management team disabled the account based on clear indications of fraudulent behavior that may harm other users on the site and are in violation of our terms of service as quoted aboveThe ability to withdraw funds was temporarily suspended from [redacted] *** account based on her account activity and is clearly mentioned in our Terms of Service to prevent further abuse and will be allowed to withdraw her revenue after the designated time period communicated to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The policy deadline lapse was contributed to by Fiverr's vendors completing the job, and in this case also non-performance of contracted work, and then again offering to try again doing the work again (evidence of this is in the communications between the vendor and me); andThere was NO notice, message, warning, email, nor post that any unused money returned by the vendor resulting from a job cancellation for their inability to complete the work paid for in advance would become Fiverr's possession, or could be applied to exclusively only for more work through Fiverr even though I don't have any other work I need from any vendor at Fiverr Finally, I did receive an email to resolve the issue including a statement that the monies would be credited back to my credit card that was used (not [redacted] as the alternative Fiverr suggested in communications to me) At this point I am waiting for what has been stated in the email to show up on my credit card, which as of today has notIn summary I am watching to see if Fiverr follows through by keeping check on my credit card account (they indicate it may not show up for 8-business days if any such credit was returned to card).Thank you for your your advocacy and intervention in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] ***Our Customer Support team has followed up with [redacted] ***, in their ticket # [redacted] regarding her accountIt appears that [redacted] opened a PayPal dispute on her order causing her account to be automatically restrictedAs mentioned in our Terms of Service, "Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of ServiceDoing so may get your account temporarily disabled to investigate possible security violationsNote: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider." At this time, [redacted] was refunded back to her payment source due to the disputes being closed out and her account is now activeIn regards to her order [redacted] , the order has now been cancelled and the funds are now available in her Fiverr Shopping balanceIf [redacted] has any additional questions or concerns, she's welcome to follow up in her active ticket # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [you promise me that you will resolve the order problem, I give you guys screenshot of the seller still ask me for more time, now is more that one month also he charge me 100$ for fast service, did you see that its fare? after days? no ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint by *** [redacted] Unfortunately, [redacted] Fiverr account will not be restore in our search resultsOur Customer Support team have followed up with [redacted] in her multiple request including # [redacted] , # [redacted] , # [redacted] and so forthAs we have informed [redacted] , due to our updated editorial focus and guidelines provided to our Editors, her Gigs will not appear in searchAnd that we do understand that there are pre-existing Gigs searchable on Fiverr and we are working to gradually remove similar GigsOur Support team has also advised [redacted] to creating new Gig and that she will need to avoid creating Gigs like [redacted] followerIf [redacted] has any other questions, on creating new unique Gigs, she's welcome to follow up with us in her ticket

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have reviewed the updated by [redacted] ***Our Trust and Safety team have reviewed and closed the disputed, and the funds have been refunded back to [redacted] payment source

We have reviewed the response sent in by *** [redacted] As outlined in our Terms of Service ( [redacted] ), users with disabled accounts must wait the mandatory security phase before contacting us to request to withdraw their revenue*** [redacted] has been notified in a previous response on when he can contact us again and is unrestricted from contacting Customer Support, due note that we will not further correspond to the question of why his account was disabled as he was previously notified by Customer Support

We have reviewed the complaint opened by [redacted] ***. We do understand [redacted] ***'s frustration. But before we step in to assist with an order, we do require that both buyer and seller attempt all possible communication, which is why [redacted] was advised to communicate with the seller. After further... review of [redacted] ***'s ticket request # [redacted] , it appears that [redacted] ***'s order, [redacted] , was cancelled in a mutual agreement between the buyer and seller. Her funds were refunded to her this morning at 12:00am. If [redacted] has any other questions, she's welcome to follow up in her ticket request # [redacted] .