Fiverr

We have reviewed the complaint by [redacted] After further review, it appears that [redacted] , was informed in their ticket request # [redacted] , that once an order is cancelled, they will not be able to leave a feedbackUnfortunately, this feature is not available on FiverrAs mentioned in our Terms or Service, Fiverr is not responsible for the content, quality or the level of service provided by the SellersWe provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellersOur Trust and Safety team are looking into the seller but due to our Privacy Policy, [redacted] will not be updated about the actions takenIf [redacted] has any other questions, he's welcome to follow up in their ticket # [redacted]

We have reviewed the complaint sent in by [redacted] The account in question has been disabled due to suspected fraudulent activityPurchases were made to himself from additional accounts, possibly with stolen credit card information, which was then flagged by our Risk Management team for further investigationBefore releasing any funds we need to verify that no third party is being harmed and no law was breachedAdditionally, [redacted] has falsified his registration information by claiming to be a US resident while actually residing in India, thus requiring further scrutiny in his claim to the funds and the legitimacy of the purchases madeWe will contact [redacted] regarding the status of the investigation and when he can learn when he can withdraw, if eligible, any legitimately earned revenue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

They have actually solved the issue and released my funds so I can close the ticket nowBUT this is still not good practice for a company, so they should receive a warning of some sorts Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the only account I have ever had and it was closed almost immediately after I opened it If there is another person with my name, surely they do not have my same address There is no way they could already have an account in my name Before two months ago, I had never even heard of them I also read several articles online after they closed my account that they were closing people's account and keeping their money This whole thing sounds very suspicious to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint open by [redacted] Unfortunately, as mention to [redacted] in her Support request #1419752, to prevent fraud and abuse, users are limited to one active accountAny additional accounts determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in the disabling of all related accountsAny violations to Fiverr’s Terms of Service is also cause for permanent suspension of all accountsOur Customer Support team has reviewed, [redacted] 's account and we can see that she mentioned to another user that they currently have another account, with no mention that this was her sister's accountIf [redacted] would like a specific order to be cancelled, she is welcome to follow up in her ticket request #and our Support team will be happy to assist Due to the violation of having multiple accounts by this users own admission to another user on the site, we will not restore the accountsFiverr's Terms of Service states the following: - Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.- Violation of Fiverr's Terms of Service may get your account disabled permanently

We have reviewed [redacted] ***'s responseIt is clear to him in our initial correspondence, included in our follow up to his original Revdex.com complaint, and in our Terms of Service that a refund was extended to himWe can not assist [redacted] if he is unwilling to take the necessary steps to receive his refund as outlined in our previous responseWe do not have access to any bank or credit card information as his payments were handled by [redacted] As we explained to [redacted] ***, once a dispute is opened via [redacted] the funds leave Fiverr to [redacted] until the dispute is resolvedIf the dispute is closed we can refund himOtherwise he will get it eventually through [redacted] The quickest route though is to close the dispute so we can refund him immediatelyFiverr did not refuse a refund but rather asked him to close his dispute so we can regain the funds and refund himHis desired settlement requires him to close the dispute opened so that the funds are transferred back to Fiverr - there is no option to refund monies if it's not available to us to perform the refundWe look forward to a positive response by [redacted] to help resolve his complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no reason why I can't be notified of having another account before getting denied my access to my account or funds, this is not acceptableI do not have any other account, if you say so, please, prove itI connect from a [redacted] so if this is something about IPs, then, you'll need to revise your terms or your way of checking this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint sent in by [redacted] ***As requested, we have reviewed the issue related to the purchases made related to the promotion and treating it as a urgent technical issueWe are reviewing the handling of his interaction with Customer Support with our Quality Assurance teamIn addition to the $promotional funds requested, we added $to his shopping balance based on his experience and have already followed up with him regarding this course of actionWe are reviewing the matter internally and will follow up with [redacted] ***'s if there are any remaining open issues in his support ticket

We have reviewed the following email updates regarding Complaints Report # [redacted] After further review, we have noticed that [redacted] , did not update our Support team in his ticket request # [redacted] In order for us to fully verify his account, as is our Security protocol, [redacted] , was required to send the following and failed to provide this information: " a Fiverr-related [redacted] transaction ID that corresponds to the FIRST [redacted] account used on the Fiverr account in question(a withdrawal transaction ID)." This information was required back in Oct2015, as of today, he still has not provided this piece of informationIf [redacted] would still like to change his [redacted] email address, he's welcome to send in a new ticket request, with the required information for Support to further assist

We have reviewed [redacted] complaint that was opened [redacted] contacted Customer Support about his order on October **, due to the poor quality of the siteHe updated our Support team in that ticket that everything was resolved and to close the Ticket [redacted] then opened up the new and most recent ticket # [redacted] on October **, 2016, stating they were very upset about the quality of the site and the poor communication from the sellerCustomer Support contacted the seller and the seller followed up with [redacted] informing them that they had 50% of the revisions done and the other 50% would be done on October ***.Due to the unresponsiveness of the seller and the fact the order was still incomplete, Customer Support cancelled the orderAs in any marketplace, we have a variety of sellers, and Fiverr cannot guarantee a users satisfaction from all sellers and cannot be held responsible for the quality of their workWe state in our [Terms of Service]( [redacted] ) that the use of the site, its content and any services or items obtained through the website is at your own riskThe only thing we can do is cancel an order when the services were not delivered or were not in line with the Gig description or in line with our [Terms of Service]( [redacted] )[redacted] also got their funds refunded directly back to their payment provider from this order [redacted] , which was a total $Once an order is cancelled on Fiverr as it is stated on our Terms of ServiceAll transfer and assignment of intellectual property to buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reasonThe job cannot be completed and refunded as when a refund is made as in this case, [redacted] cannot use any of the materials the seller delivered to them.Finally, as for the $he want refunded, [redacted] only paid $on Fiverr for that order with that sellerWe do not have records of [redacted] paying their seller $on Fiverr*We strongly recommend [redacted] to follow up with our Support team regarding the $payment and if possible to provide the transaction IDThis way Support will be able to research this issue further.*

This service provider distribute a poor quality, every body is a 4-star provider, I chalenge you to find some one with good competency! They making ton of money with people like me and you trying to find some good contractor good luck!

We have reviewed the complaint open by [redacted] We noticed that [redacted] has opened up a ticket request # [redacted] and # [redacted] with our Customer Support teamOur Support team has advised [redacted] to continue communicating with the seller, which we noticed that she has done, but she did not follow up with our Support team on the progress of the orderAt this time, our Support team has followed up with [redacted] in her ticket request # [redacted] We strongly advise [redacted] to continue communicating with Support within her request, so our Support team can assist her further in obtaining the files she are requesting from her order

We've reviewed the response opened by [redacted] . The orders she has placed from her account originate from [redacted] and were placed from late 2013 to May of this year. This far exceeds the allowed time period of 45 days [redacted] allows for payments to be refunded back to [redacted] , which unfortunately can not satisfy her desired outcome due to the elapsed time from her original purchase dates to the time she has requested such refunds. To reiterate our Terms of Service, refunds are made through a users shopping balance which requires those funds to be in their current shopping balance. [redacted] has acknowledged that her current shopping balance is zero. The $2 remaining in her balance originates from sales she has completed as a seller. In order for the remaining funds to be added to her shopping balance she will then require Fiverr to cancel her completed orders in the amount of $40. This action can not be taken by Fiverr because she is now requesting Fiverr to cancel successfully completed orders, which were completed to her satisfaction 6-10 months ago, in order to be refunded for non-specific complaints found in her original complaint and response.

We have reviewed [redacted] complaintWe see that he proceeded to filled a dispute on the order which caused his account to be automatically restricted, bear in mind that this is a direct violation of our Terms of ServiceWe have gone ahead and refunded [redacted] ’s funds back to the original payment source including all processing fees and also proceeded to reinstate his accountWe have also gone ahead an added $in his Shopping Balance as a token of appreciation for all the inconveniencesIf [redacted] , has any other questions or concerns, we ask that he please continues to communicate in the ticket # [redacted] Thank you

We have reviewed the complaint opened by [redacted] and have followed up with his request to cancel his order and refunded him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't receive any explanation and proof from you regarding this violationI didn't violate anything because, I will repeat, in the first place, I asked for your advice (Ticket # [redacted] ) because I thought that what the seller is asking me to do is maybe violating the TOSConsidering this, I just don't see the point why you're saying that I was "abusing the referral program by spamming users." I never asked or spammed users to get referralsI think this violation should be charged to salmanfan (username) or the other accounts that he/she is usingAgain, I only ordered [redacted] because of the request of the buyer under orders [redacted] and [redacted] I'm sure that doing what the buyer is asking you to do isn't a violation per se.Regarding Ticket # [redacted] , you also didn't give me any explanation why those orders were rightfully cancelled even if I have successfully completed all of them and the buyers confirmed that they were satisfied with my deliveriesWhat you did was just to email me [redacted] a notification saying that you " [redacted] ***" and that's really unreasonable.With this response, I uphold my desired settlement.*Please refer to the attachments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didnt create multiple accounts.I wrote them to explain the situation but they dont read the messages.They just auto messages.Why do I insist on this situatiin if I am guilty...I have worked hard was making good money.I have never created multiple account.Doing so, they are also bahving unjustly towards my eziting cusomers.There are customers to whom I promised to provide lifetime feedback..What will happne know ? There are big businesses with whom I built long ter relationship.I want the proofs that I opened multiple accounts.I have always been good to customers and never offered rubbish services to customers.They need to feel my consentI am waiting for a reasonable answer from Fiverr,Inc.I kindly ask them to reinstate my accunt..There are scammers,spammers that are frauding people (crorkservice) but they are still on Fiverr..They are runing the lives of innocent people.Fiverr's Develpment Team already knows that they are spammig users and misleading innocent peopl,ruinig their lives.Am I supposed to act in thi way ? They are top rated seller and I think Fiverr their side as they are Top Rated Selleri kindly want my account back Kind Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] behave unjustly toward behave unjustly toward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: PLEASE STOP MAKING STATEMENTS AND PROMOTING/IMPLEMENTING LESS THAN LEGAL BUSINESS PRACTICES JUST BECAUSE YOUR REVENUE STREAM IS GENERATED FROM ‘COMPLETED TRANSACTIONS.’ YOU NEED PROFESSIONAL DISPUTE RESOLUTIONConsumers deserve companies who do business with integrity and in accordance with the lawFiverr’s Terms of Service needs to align with the lawAgain, your company cannot unreasonably lock people out of their account and keep paid work, payments, credit and everything on the accountThis is a common complaint of many other customers on Revdex.com.PLEASE REFUND THE CREDIT ON THE ACCOUNT AND FOR THE PREVIOUSLY PAID WORK.Regarding the main issues: [redacted] [redacted] [redacted] *** [redacted] [redacted] Consumers deserve companies who do business with integrity and in accordance with the lawAGAIN, YOUR COMPANY CANNOT UNREASONABLY LOCK PEOPLE OUT OF THEIR ACCOUNTS WITHOUT WARNING AND KEEP PAID WORK, PAYMENTS, CREDIT AND EVERYTHING ON THE ACCOUNTWE DO MANY ONLINE TRANSACTIONS, BUT NO COMPANY IS AS UNPROFESSIONAL AS FIVERR! Best,*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per Julia explanation, I agree, I have violated Fiverr agreementHowever, Fiverr holding my "completed" project revenue without submitting valid evidence saying client's complaintLegally I have completed those two projects within the mentioned time frame and the project draft already uploaded for the first order and the second order client agreed for delivering after making this as completebecause of nature of this business ( writing business plan require much time and it may receive continues draft & corrections).Again, if the customer has any issue with my order then they can contact me via Fiverr message or file dispute via FiverrBut, Fiverr independently contacting me to cancel the order even I have delivered my work and the second work draft already submitted as a proof to FiverrHow can I trust them they will just cancel the second order even if I delivered the service like I did for earlier ( I have submitted both projects business plan via Helpdesk as a proof and they know I did the work, even they are not ready to release my own earning either asking me to deliver or cancel )Conclusion: Fiverr is now breaking their own rules if client has any concern let them contact me first or release my earnings that you don't deserve to hold legally In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]