Fiverr

We have reviewed the complaint sent in by *** ***Upon reviewing the activity originating from her account, our Risk department has discovered violations of our Terms of Service and fraudulent activity performed by [redacted] ***Fiverr does not allow users to create multiple accounts to conduct orders amongst those accounts in order to enhance the users rating as determined upon review of the payments made to Fiverr in addition to creating multiple non-active accounts from the same email networkThis fraudulent activity results in immediately disabling the accounts that were involved and as stated in our Terms of Service, the funds from any legitimately executed orders will be released to the user days after the time their account was disabled [redacted] *** was informed of the dates specified and is encouraged to contact us on the date specified to her to learn how to withdraw any remaining revenue

We have reviewed the comments made by [redacted] has been informed by our Customer Support team regarding the request to cancel the order and why his request can not be fulfilledIn our Terms of Service, we explicitly state that order cancellations (when eligible) can be performed by Customer Support only up to a period of days from order completion date [redacted] allowed the order to be marked as complete after the seller sent a delivery notification with proof of the service being delivered as described by the sellerAdditionally, [redacted] gave his seller a positive review with the comments of "very satisfied" on his order which is publicly displayed on the sellers Gig [redacted] is now seeking to cancel an order months after the fact it was marked as complete to his satisfaction [redacted] has not provided us a reasonable explanation to why he is requesting to cancel the orderWe have contacted the seller on [redacted] ***'s behalf regarding the incident to allow both users to further communicate with each other regarding the orderWe will further communicate any necessary instructions to [redacted] regarding this incident

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They never emailed or notified me that I violated TOSThey just emailed me that they have removed the Level One seller status and that's itOn that day as well I have a pending money which I was about to withdrawThey never said anything about disabling my account which has a $waiting to be withdrawnThey said they received a complaint from a client about my services, but if you check, I haven't got any bad reviews from my clients nor they (Fiverr) will not provide me a transcript of the complaint for evidenceThey way they explain things and do business is not clear to us sellers who pays a huge amount to use their platform In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint open by [redacted] We did receive [redacted] ticket request # [redacted] , unfortunately, [redacted] did not wait for our Customer Support team to follow up with his requestIt appears that [redacted] orders have been cancelled and the funds are currently available on their Fiverr accountOur Support team has refunded [redacted] funds back to their payment sourceIf [redacted] has any other questions, they are welcome to follow up in their ticket request # [redacted]

We have reviewed the complaint sent in by *** [redacted] We have replied to his request regarding the seller he has complained aboutFiverr takes any matter of abuse seriously and is investigated in to thoroughlyMrWhitley has brought up a report of abusive behavior and it has been reviewed by our Trust & Safety teamOur Privacy Policy ( [redacted] ) states that we do not disclose to the reporting party actiosn taken against other usersThis is a common practice to insure that we protect the privacy of other users (including [redacted] )We will continue to review his complaint and take the necessary and appropriate action

Dear Revdex.com:This is to inform you that [redacted] sent me a refund of $( [redacted] )The amount was credited back to my [redacted] account on October *.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have reviewed the complaint opened by [redacted] Our Customer Support team has informed [redacted] in their ticket requests # [redacted] and # [redacted] , that their email has been removed from our system and he will no longer receive email updates about his account which was closed outIf [redacted] is still receiving emails from their last message with our Support team which was on September [redacted] 2015, then we do advise [redacted] to let us know as soon as possible by updating their ticket request # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Fiverr keeps saying that they have opened a ticket and asked me to respondYet I have NOT RECEIVED an email or a phone call from FIVERRSo they are sending it to someone else or they are lying about creating some sort of ticketI have checked my SPAM folder, My Junk Folder, My Deleted items folder and of course my In Box for anything from Fiverr or [redacted] They have sent NOTHINGIf I was an actual customer then they should be able to reach out to meThey have not because I am not associated with them at allI am filing a Police Report this afternoon stating that Fiver.com has stolen $directly from my [redacted] account and I will continue to file Complaints against Fiverr until this matter is resolvedGod forbid they try and reach me at the email address I have provided, or call me at the number I have provided, or send me mail at the address I have provided.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We've reviewed the complaint opened by [redacted] We are sorry to hear of her experience on Fiverr and will note of her experience with our teamWe would like to clarify several comments that were addressed in her complaint and desired settlementThe basis of [redacted] 's complaint to the Revdex.com is based on the interactions she had with other users from Fiverr's community and not directly with Fiverr or our Customer Support teamAll of the support requests raised by [redacted] to Fiverr were resolved within a reasonable time frame relative to her interactions with her sellersIf the responses she received were not satisfactory to her specific requests, we will review that internally with our [redacted] Furthermore, all users on Fiverr agree to our Terms of Service in order to use the site, [redacted] As stated in our TOS, Fiverr does not guarantee the level of quality for services buyers receive and buyers are expected to rate the services delivered by sellers accordingly which is an industry standard for marketplacesIf there were any egregious examples of user misconduct that [redacted] experienced, she did not inform Fiverr of such experiences, Fiverr will investigate in to the issue further [redacted] 's desired settlement of $can not be reachedThe $remaining in her balance originates from successful sales performed as a seller on Fiverr and can be withdrawn to [redacted] at any time (please see our Terms of Service for details)The remaining balance requested to be refunded can not be performed due to [redacted] 's payment processing policies that limit the time users can receive refundsWhen checking out to purchase a Gig through [redacted] , [redacted] agreed to [redacted] ’s User Agreement Fiverr wishes for all orders to succeed with a positive experience for both the buyer and the sellerBuyers are presented ratings and reviews of a sellers service, are allowed to contact sellers prior to ordering, and other mediums to learn more on how to use Fiverr via our Blog and Community forumsThis enables buyers to make more informed purchasesWe hope that this fully addresses all of the concerns raised by [redacted] and we welcome her to reach out to our Customer Support team if she has any further questions

We reviewed the complaint opened by [redacted] ***We apologize for the miscommunication that may of occurred from our Customer Support team regarding the status of his transaction to FiverrAs informed, Fiverr does allow users to request a deposit refund from our Customer Support team (specified in our Terms of Service)All deposit refunds are subject to the guidelines and policies of our payment vendors where in some cases, may be unavailable to perform due to the time frame suggested in the same guidelinesFiverr does offer alternatives to direct deposit refunds if that issue does arise and we were able to refund [redacted] ***'s payment successfully and have since followed up with his requestOur Quality Assurance manager will further review this case further and follow up with [redacted] if there's any further correspondence needed to insure his satisfaction

We have reviewed the complaint opened by [redacted] As of May ***, our team has unsubscribed his email address from our Subscriber email system so that he will not receive such emailsWe would like to remind [redacted] that part of registering to Fiverr agrees to our Privacy Policy and Terms of Service, in which emails regarding his account and orders created by our system or customer support team will still be sent to him so long as his account is active on Fiverr

We have reviewed the complaint opened by [redacted] ***After further review, it appears that [redacted] did not follow up with our Customer Support team in their ticket request # [redacted] with the information that was requestedWe were able to locate [redacted] account under [redacted] but needed further information which was previously requestedWe have reached out to [redacted] again in ticket # [redacted] , if they would like further assistance, on resolving this issue, we strongly recommend [redacted] referring to ticket # [redacted]

We have reviewed the complaint opened by [redacted] After further reviewed, it appears that our Customer Support team has followed up with [redacted] in their ticket # [redacted] , as to why his account has been disableUnfortunately, it appears that [redacted] has violated our Terms of Service, which is why his account has been disabledAs clearly mentioned in our Terms of Service: "Multiple Accounts - To prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts."We were able to locate multiple accounts link to [redacted] account due to this, his account will not be restoredAs our Support team mentioned, [redacted] is welcome to contact our Support team again in days to inquire about any orders or revenues you may have left in his account

We have reviewed the complaint opened by *** [redacted] We have advised [redacted] , in their tickets # [redacted] and # [redacted] as to why we are unable to refunds the processing fee at the time of the cancellationAs mentioned in our Terms of Service at which [redacted] has agreed to when signing up for an account, Funds returned to your balance from cancelled orders will not include processing fees paidOur Support team has made the funds ($10) available for [redacted] to withdraw from their account in # [redacted] and also advised how to go about getting the funds with the linksUnfortunately, [redacted] has not followed up since thenIf [redacted] has any other questions, we do recommend having him continue communicating with Support to further assist

We have reviewed the response sent in by [redacted] ***From what was described in his first point is a result of the poor service offered by a fellow member of the community (his seller)We do apologize for his experience that another user may of caused, but Fiverr does not guarantee the level of service received and rely on buyers to rate their services from their sellersAdditionally, we have methods in place to ensure that low performing users are withheld from our Marketplace until corrective action is takenFollowing his report, our Trust and Safety team have reviewed the seller and his activity, where we do not give details to other users surrounding our review as it would go against our Privacy Policy ( [redacted] )To [redacted] ***'s second point, for every order that is cancelled or prompted to be cancelled by our Customer Support team, buyers are clearly shown that order cancellations will result in the funds returning to their shopping balanceIndication that funds are returned to his shopping balance is evident in our Customer Support responses (if initiated from a specific request), in our Resolution Center help dialogue, using the mutual cancellation tool [redacted] used to cancel his reported order, on the order page during and after an order is cancelled, on his buyer payment page, etcIn addition to these clear notifications of where his funds are located, our Terms of Service clearly state our Refund policies as we indicated in our previous responseLastly, we are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendorWe have initiated the refund process to [redacted] ***'s credit card through our payment vendor and do not own or possess the funds to suggest that a refund was withheldAs we are not exposed to any of his payment information, refunds back to [redacted] ***'s credit card relies on the policies of his financial institution that neither Fiverr nor our payment vendors can controlWe will follow up with [redacted] to advise him on the next steps on how to communicate with his credit card and connect him with our payment vendor if needed to resolve that issue

We have previously outlined the course of action [redacted] is required to take in order to receive a full refund from FiverrThe necessary actions for Fiverr to offer the refund provided to [redacted] were not taken to rectify his original complaintWe reject the claim that we have not complied or attempted to resolve his complaint which originated from [redacted] violating Fiverr's Terms of ServiceAs an act of good faith, his Fiverr account was restored, however the complaint sent to the Revdex.com in relation to refunding the $he purchased through Fiverr can not be resolved by Fiverr due to the course of actions taken by [redacted] Any further communication [redacted] may have regarding this issue is encouraged to go through Fiverr's Customer Support and not through a follow up Revdex.com response as the original complaint has been resolved in his favor

At this time, I have been contacted directly by Fiverr, Incregarding complaint ID [redacted] ,The company has sent me e-mails saying that I had to file my complaint with them before the [redacted] of April, if I did not, then my file would be closedI had tried unsuccessfully several times to lodge a complaint to no availTheir page would not allow me to do soIt is set up in a way that you cannot send anything at all to them....that's when I contacted you...I found out it was quite a scam!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] [redacted] It appears that [redacted] did not contact our Customer Support team reporting this issue they were experiencing, which our team would be happy to assistIn regards to the order [redacted] is referring to, we have cancelled this order and the funds have been refunded to the userIf they have any other questions, [redacted] is welcome to contact our Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, *** ***

We have reviewed the complaint opened by [redacted] ***At this time we are communicating with [redacted] in their Request [redacted] regarding their order with the seller [redacted] *** sent in her Revdex.com complaint at the same time as she sent the ticket, so our Customer Support team was not given any time to respond, before the Revdex.com complaint was sentIf additional assistance is needed, we would advise to have [redacted] continue following up with us in their ticket