Fiverr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have contacted fiverr support a number of times with no responseAttact is the order form In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint opened by [redacted] It appears that [redacted] account has been disabled due to violations to our Terms of ServiceAs mentioned to [redacted] in her ticket request # [redacted] , [redacted] was found promoting her services in a section that is reserved for Buyer requestsThis is a clear attempt at manipulating our system, and violates our Terms of ServiceTaking into consideration multiple factors, we can not allow sellers on our marketplace who offer poor experiences for buyers [redacted] is welcome to follow up with our Support team on July [redacted] to learn how to obtain their funds on their account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]No, my complaint against FiveRR was not resolved because FiveRR followed the procedures expected of a trustworthy and reputable company It was brought to an end because PayPal along with the B.B.Bhad to be brought into this case to force FiveRR do what FiveRR has demonstrated to NOT be willing to do, and that is to refund monies of people who foolishly trust FiveRR and those involved with FiveRR I kindly and respectfully request the B.B.Bto finalize this caseThere is nothing else for me to stateI sincerely appreciate the B.B.Bfor the professionalism in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed [redacted] complaintUnfortunately we are unable to locate the $transaction IDs from these purchasesWe noticed [redacted] has an active ticket request # [redacted] since Sunday, which she also failed to follow up with our Support teamWe ask that [redacted] please provides us with the order numbers or transaction IDs in her ticket request, this way we can have the necessary information to review this complaint further

We have reviewed the complaint by [redacted] After further review of [redacted] 's account, it appears that her account is associated with multiple accounts as well as orders between these accountsAs mentioned in our Terms of Service, "to prevent fraud and abuse, users are limited to one active accountAny additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabledMass account creation may result in disabling of all related accountsNote: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts." Due to this violation, we are unable to restore [redacted] account which was mentioned in her ticket request # [redacted]

We have reviewed the complaint opened by [redacted] ***It appears that [redacted] opened ticket request # [redacted] with our Customer Support team on Monday, June [redacted] regarding this issueOur Support team did follow up with [redacted] in her ticket, informing her that we are looking into this issue regarding her refundWe can confirm that [redacted] has been refunded the $5.50, and our Customer Support team has followed up with [redacted] in her ticketIf needed, [redacted] ***, is welcome to check her payment source for the following Refund Transaction ID # [redacted] If [redacted] has any other questions, she's welcome to follow up with us in her ticket request # [redacted]

We have reviewed the complaint sent by *** [redacted] After further review of his account and order activity on Fiverr, we have disabled *** [redacted] 's account for violations of our Terms of Service following a report opened by his buyersFiverr is a friendly and professional community that does not tolerate any threats of abuse or gaining unauthorized access to another community members account (hacking) [redacted] has received the details surrounding his account and when he can contact Fiverr to release the fundsAll disabled accounts with earned revenue must wait days upon being disabled to release the funds for security purposes as stated in our Terms of Service ( [redacted] )

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Having said that, I find it interesting that in the less-than two months that Fiverr has been listed with the Revdex.com, there are well over complaints lodged against them through Revdex.com It seems hardly the earmark for a "better business" Sincerely, [redacted] ***

We have reviewed the complaint opened by [redacted] [redacted] contacted our Customer Support team in regards to orders [redacted] and [redacted] , and did so almost year after the orders were purchasedHe was notified that the orders are too old to be cancelledCompleted orders may be cancelled, upon review of our Customer Support team, up to days after the order is marked as complete per our Terms of Service as agreed upon when activating an account.While Fiverr is well within our rights to no longer cancel and compensate after year, we made an exception in this caseIf [redacted] has any other questions, he's welcome to follow up in his active ticket request # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unfortunately, the response is again untruthfulNow, additional problems have cropped upI tried to suspend some gigs until this was fixed (as I am not receiving funds, nor is my dashboard displaying them)Those gigs and the feedback have now disappearedLosing all my positive feedback, of course, is detrimental to meAs for "being available" to me, fiverr technical support has not responded in several daysNo, I am not satisfied at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You guys actually did not give me any valid reason but after going through your TOS, I just realized that using my dad's [redacted] email to withdraw my funds was not allowedAlright, how am I supposed to cashout if I don't have a [redacted] account? And why did I get banned for that silly thing? I got no warnings, nothingYou guys don't even want to discuss thisYou simply banned me and that's itIt's unfair and unprofessional from your endI have no idea how Revdex.com is still accepting your business model with all the complaints about Fiverr lack of professionalism all over the internetIf you guys want to know why Fiverr reputation is not great, well, maybe you should start looking at your own policiesRefusing to unblock my account for such silly thing is non sense and eye bogglingI had no clue that using my dad [redacted] was illegal until I read the TOSAt least, give me a second chanceWhat did I do? I'm not surprised anyways, you banned my dad because of buyer who was not happy with his purchasesad Fiverr, really sad I put my faith in your website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The logo that was designed has details that other logos that she designed also hasThe lions which would be an issue if we tried to trademarked itAlso the logo that was designed was NOT what we asked forThe conversations between the seller and myself clearly indicate that we weren't satisfied and requested numerous revisionsThe attorney stated that due to the logo design "meaning the lions" as well as the overall finished product it's similar to other logos that she already completed and are shown on her siteThe job was also completed after I submitted revisions and was not re-openedThere was nothing that stated there was a day grace period and we were not advised of that when we started working with herAlso they closed the order out after I submitted revisionsI've been trying to communicate with customer support over the period of that month and they have NO phone number to call and discussI have emailed and the responses I have recieved back have been rude and disrespectfulAll I want is to resolve this so I can move on and have my logo designed by a more professional businessThis experience has been horrible and the reviews have also reflected my experienceI've attached screenshots of similar work that the logo designer has done reflecting the same things in my logoThis could be a trademark/copyright issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, Fiverr team has enabled my withdrawal and I am thankful for that But they have told some lies I did co-operate with buyer and customer support I was never rude for first days I have also given an additional service to the client But then the buyer stopped replying and also the fiverr support They take this issue over 36+ days even seeing no reply from the buyer for last days This is the cause of my rudeness later on They have enabled my withdrawal but what about the damage and loss that I have faced ? I lost customers and money So let me know what they will do for this Kind Regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although it is a step in the right direction for Fiverr to finally be admitting that (1) I did not receive what I ordered, (2) the quality was extremely poor, and (3) they are investigating the threat made against me by their seller, this was not their position when I attempted to deal with them directly This was not their position until I'd filed complaints with the Revdex.com, Federal Trade Commission, and Washington State Attorney General's Office.Fiverr continues to request that I cancel the [redacted] dispute in order to receive a refund I am not comfortable cancelling this dispute given (1) Fiverr's immediate punitive actions against me for reporting their seller, (2) the fact that I did not receive a favorable response until I'd filed a [redacted] dispute, Revdex.com complaint, and contacted the Federal Trade Commission and Washington State Attorney General's Office, and (3) my concerns that upon cancelling the [redacted] dispute Fiverr may refuse to issue a refund.Fiverr has the option to approve the refund with [redacted] in their response to the [redacted] dispute It is not necessary that I cancel the dispute in order to receive a refund Their continued demands that I cancel the dispute, rather than their choosing to authorize the refund via [redacted] , leave me without confidence that, if the dispute were to be cancelled, Fiverr will provide the requested refund.Given these concerns, I prefer to leave the dispute in the hands of [redacted] and their buyer protection guidelines The appropriate action, at this point, would be for Fiverr to approve the refund via [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No reason was given for why my account was closed No assurances have been given that they're not going to make this mistake again They also have not credited my account for revenues I made (some are still pending) I don't trust Fiverr anymore I don't know why they closed my account but it seems to have been done on a whim Please advise me how to get a money order for my revenues Or if I can have the balance transferred to someone else's [redacted] account I sent several emails to Fiverr asking how to do this and they ignored every single one I don't have a revenue card and I don't want one (their terms are ridiculous; I'd barely get any money) and I don't have a [redacted] account nor do I want to open one just for this For the past six months I've been teaching classes on how to do graphic design and recommending Fiverr as an avenue to make money I stopped after this happened and told all of my students to close their accounts They've since moved to another outsourcer where I will be moving my account I just need access to the gigs so I can copy them I also need my revenues paid to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI FILED A COMPLAINT ON APRIL [redacted] THAT HAS BEEN RESOLVED[redacted] FOR $55.00SINCERELY [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am unaware of any funds to release? What does this mean? I have been given the run around for weeks! Kindly return my $- promptly.I am not interested in any 'double offer', simply want my money back for poor service, undelivered item, bad excuses! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint open by [redacted] After further review, it appears that the buyer was not happy with the materials that was delivered by [redacted] and requested that her further assistance which the buyer would be happy to payUnfortunately, it appears that [redacted] advised the buyer to try someone else seeing as they are not able to do the modificationsSince then the buyer requested to be partially refund seeing as the work was not fully completedOur Support team advised [redacted] in her ticket request # [redacted] on Thursday, April ***, to cancel the current order and to request another Custom offer for half the amount seeing as the buyer was not happyUnfortunately, it appears that [redacted] did not try this option and ignored helping the buyerThe order was then cancelled on April [redacted] 2016, seeing as no progress was made on the order and the buyer was getting upset due to the seller pushing to deliver half of the correct materialsOnce the order was cancelled, we noticed that the seller then send the Custom offer, but only after the order was cancelledAs mentioned in our Terms of Service, Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Fiverr delivery systemWe will be able to compensate the seller for the half of the amount, seeing that the order was not fully delivered, if the seller is okay with this, we recommend asking them to follow up in their ticket request # [redacted]

We have reviewed the message from [redacted] [redacted] The order was placed using a [redacted] account, and was refunded to that [redacted] accountThe transaction ID associated with the refund is # [redacted] [redacted] must contact [redacted] to determine if the payment vendor reversed the funds back to his credit cardThe seller may no longer contact [redacted] on FiverrIf they have any other questions, [redacted] is welcome to contact our Customer Support

We have reviewed the complaint opened by [redacted] His Fiverr account was disabled for fraudulently boosting his ratings by creating additional accounts and purchasing from his primary account, this activity is against our terms of service ( [redacted] )A recent review by our Risk Management team of his order history found orders placed by the user from another account for the purpose of giving himself a positive review [redacted] 's account will not be reinstated and he has been informed of the withdrawal status of any remaining revenue legitimately earned on Fiverr as previously explained to him by our Customer Support team