Fiverr

We have reached out to [redacted] at the email address he has used to contact the Revdex.comUnfortunately this email address was not registered to Fiverr and we are unaware of the email address *** [redacted] is referring to in order to provide support on the issueWe are awaiting to hear back from *** [redacted] so that we can further assist him

To [redacted] ***, Regarding this complaint: Seller(*** [redacted] ) did not deliver within the monthIt took months and he still delivered the order, which is a violation of our Terms of Service $will not be provided to this seller, due to the fact that Fiverr had to refund the buyer for the incomplete and fraudulent workSeller owes Fiverr for the withdrawal of the orders and the $will be placed in paying back Fiverr $that the seller already withdrewSeller was notified that their withdrawals was placed on hold due to buyer complaints Since the seller did not reach out to his buyer and instead filed a complaint with the Revdex.com, his account was permanently terminated by our Trust and Saftey team Any additional request, regarding these funds will be met with the same response Revdex.com must rule in our favor as the seller has stated in his own words (see our original response) that he delivered Fraud will not be accepted on our site and any further communication must be forwarded to our Legal department as we will be taking legal action to recoup the fraudulent withdrawal by *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The custom offer would have attached to the following gig which has the description as follows"I will proofread any Japanese document for youI charge one gigfor two pagesThe preferred format is WordAny format that my computer can work with will be fine though." As you can see, the description speaks for itselfIt does not say translateIt says proofreadI explained this to the client as well, stating that proofreading is not translationYour customer support is useless They do nothing for me and they have a history of making some very bad decisions including siding with a stalker on another gig of mineFiverr customer support is shady and cannot be trustedIt is common sense that I should be compensated for my workFor Fiverr to not do this while coming up with some very weak excuses, shows how dishonest Fiverr isThey will side with the buyer at all costs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the response sent by [redacted] **As part of our Intellectual Property claims process, clearly stated on this https://www.fiverr.com/intellectual-property , Fiverr removes Gigs that are reported by the Intellectual Property owners after satisfying the requirements suggested on this pageIndividual Gigs are reported through this process and individual Gigs are removedThe content on Fiverr is User Generated and we invite Intellectual Property owners to report any Gig that might be in violation, please see our Terms of Service for User Generated Content (https://www.fiverr.com/terms_of_service)To answer directly what [redacted] has rejected in our previous response, which is not related to his original desired outcome, now infringes on our Privacy Policy (https://www.fiverr.com/privacy-policy) where we do not release information surrounding other users and the status of their Gigs as we do not release information surrounding [redacted] **'s account and Gigs activityWe hope this response is clear to [redacted] and if needed, he can contact our Customer Support team for further details regarding our policies surrounding Intellectual Property

We have reviewed the complaint open by [redacted] ***Unfortunately, [redacted] has violated our Terms of Service, by delivering his orders to his buyersAs clearly mentioned in our Terms of Service, Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of ServiceUsing the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller [redacted] was warned times regarding this issue and they failed to acknowledge these warnings and continued delivering his order [redacted] was able to withdraw his remaining funds from his account on September [redacted] in their tickets # [redacted] Due to this violation, [redacted] account will not be restored

I received a charge back from Fiverr and put in request # [redacted] I have yet to receive a response Fiverr also does not have a public phone number so that you could speak with someone to resolve the issue

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:In the above mentioned complaints I asked specifically what were acceptable gigs to create.I asked repeatedly There was no direct answer givenAs of today, these gigs created after mine, less successful remain up, and activeIn addition these NEW gig are active and searchableAll of these are "promotional" social marketing gigs: [redacted] Here's an example of why this is frustrating to me, and there is MORE:New Member since April 2015: [redacted] She's almost BRAND NEW! How would she still be upHow does fiverr decide who they allow to stay up, who is offering the same gig I was, and came on years after me? Why was I singled out? I still have NO answer for thatThat means I was or am/ being discriminated against, personally.In order to appease fiverr, and keep my account active -- I created different gigs, proofreading, ad creation, other specific promotional gigs, such as marketing an athlete- something I have done, and am great at -- wen fiverr decided to completely remove me without proper warning- NONE of my new gigs were appearing anywhereSo my effort at creating NEW gigs as requested was in vainI then asked, if ALL my other gigs were not acceptable? And they once again referred to the "editiorial focus"I then asked, How is my proofreading gig, or creating an ad not in the editorial focus, to which I was toldI was now TOTALLY out of search, and had to wait 15- days to "hopefully" be placed back inWhy? I broke no TOS, NONE of my gigs were ever denied, (if they had been maybe I would not have tried to created new similar ones), I had NO lates, I have a great reputation as a seller, and I have made fiverr decent money - respecting the forum, and venue since 2012.To penalize me, by taking ALL my gigs out of search, even NEW acceptable onesSuch as my proofreading, or writing an ad, or athlete promotion, is brutal, and unfairIt's not the way to treat a seller who has done nothing truly wrong other than ask questions, because of being confused at what appears to be a double standard.I asked in my complaint, that my name and new gigs, appear in the search and accurately- such as hours, new etcfiverr did not address that query, as such, this complaint is NOT resolved satisfactorily.I don't think I should havet to wait 15-days to be placed back - with my new gigsas I DID nothing wrong, or against TOS, other than ask questionsI was given no warning before being told I was now out of search completelyI am now asking that my name and new gigs be placed BACK in search before 15-days as they were removed without just cause or warning and I did nothing wrong, and had no warnings or doing anything wrongNo denied gigs, nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Fiverr’s solution/approach further confirms that Fiverr favors sellers and encourages them to take less than legal action because:The inconvenience is not resolvedThe seller was requested to remove the content and article many times, per messages and original complaintShe clearly states in her blackmail message:”I will take the article down after you accept the Gig as I completed my end of the bargain...I suggest you accept the work and I will take the article down and mov on form this horrendous experience...” (5/*/15)Where there are illegalities and misconduct, there are responsibilities, regardless of your policiesSolutions have to make buyers whole againI was not given the opportunity to rate the seller or leave any comments, per protocolDepending on your rating system, it may hardly affect the seller at all, hence encouraging misconductHow can I rely on Fiverr’s customer service when they agree and state that ‘the seller has completed the Gig as described’ despite illegalities?Hence, I respectfully request your intervention re:The article to be erased and deleted from the media and internetThe removal of seller [redacted] .3.No use and/or misuse of my photos and information.Evidence can be provided where necessaryThank you.Respectfully, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed the complaint by *** [redacted] . After reviewing *** [redacted] ticket request # [redacted] , at this time [redacted] order has been cancelled and the funds are now available in their shopping balance. If [redacted] has any other questions about the funds, he's welcome to... follow up in his ticket request # [redacted] .

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will check on the credit card statement, thank you for the confirmation Is the account is closed permanently without warning? I wanted to comply with any and all rules In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My two complaints/issues are in line with your Terms of Service:INCOMPLETE ORDERSI did not ask for cancellation of orders but rather completion of the ordersFirst, I pointed out in writing that in both orders, the sellers abused the “Deliver Work” button, indicating that they had completed the work, when they had in fact NOT completed the workThey responded by stating in writing that they would complete the work, hence the order is NOT COMPLETED per your guidelines and the seller’s written confirmation.This is in line with your Terms of Service, per Orders para & 5:‘ [redacted] [redacted] You claim that ‘due to the high amount of cancellations over completed order, on [redacted] account, [redacted] ‘The account should NOT have been disabled because:aAgain, I have not canceled over COMPLETED orders, per above.bBefore account disablement, it is reasonable for the company to provide a warningIn this case however, not even a warning was warranted as I have fully complied with your Terms of ServiceAgain this is in line with your Terms of Service:‘Violations: Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team.’*Even if it were otherwise, Fiverr’s Terms of Service needs to align with the lawYour company cannot unreasonably lock people out of their accounts without warning and keep all work, payments and everything on the account.I hope these matters can be resolved amicablyI hope the work can be completed and account restoredThank you.Best, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

A seller on [redacted] advertised a price for a complete logo When we got to the end of the logo being finalized, the seller asked me to pay more I reported it to [redacted] as fraud, a scam They then locked me out of my account They have my money When I tried to go to my bank to get help, [redacted] then punished me by locking me out of the account so I could not retrieve my [redacted] account information to provide to my bank I have contacted them times, they reply with a cookie cutter answer that states I violated their terms at [redacted] I have no final logo and THEY have the money still They have no contact phone number Here is the most recent attempt I made to resolve Hello [redacted] , I have made several attempts to resolve my account with youI am locked out of my accountYou have my moneyI am seeking a resolutionPlease review my accountI paid for a service and I never received anything for itIt seems you have retrieved the money from the seller and claim I have some sort of credit with youHowever, I am seeking a refundI do not wish to have an account credit with [redacted] Sadly, I have no faith, trust and wish to dissolve any account with youI have sent a copy of my information to the Revdex.com since I have given you due diligence , time and have not gotten a responseThis is totally unethical

We have reviewed the complaint opened by [redacted] After further review, the payment of $has been refunded back to [redacted] 's [redacted] account on May [redacted] Our Customer Support team has followed up with her in the following ticket # [redacted] As a reminder, our Terms of Service states that Fiverr does not refund payments directly to the payment source after an order is cancelledFunds from order cancellations are returned to the buyer's balance as credit and are available for future purchases on Fiverr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not about the service or guarantee of the level of service it is about a seller deliberately and maliciously telling me to look at my website as he removed files and I had to have them replaced I still owe $to do soThis seller obtained my login credentials and did damage to my site under a Fiverr gig I sent his conversation asking me to look at my site at the damage he causedI did not order a gig for him to remove files or destroy my site and I am sure Fiverr will not stand this type of action made from any seller In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The so called change that you are referring to is a translation, which is not part of the gig descriptionThere is a difference betweenproofreading and translationYou are siding with the bully and you do need to compensate me for the amount refundedI expect to be paid for my work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I apologize for the miss understanding about this complaint against Fiverr, IncI realize after the fact about their terms of services and if I broke the terms of services agreement it was not intentionallyOnce I am able to access my funds available I promise I will close this complaint as resolved and issue a full press wire release that Fiverr, Incare a legit business platform and everyone should joinI really believed in this platform and tried my best but still feel that it should have been handled a different wayI am asking that Fiverr,Incshould review their policy and change it to be seller friendly and not buyer friendly onlyIt should be transparent and mutual to all complaintsBecause with all the services they sponsor it should be that wayContact me back after Mayand ask me then about the resolve this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the response and confirmed through ExactTarget (our Email marketing tool) that [redacted] was disabled since Tuesday, February **, 7:39:PM GMT+If [redacted] still receives marketing emails, he is encouraged to forward examples of each email to review with ExactTarget as a bug in their Email systemIf [redacted] wishes to close his Fiverr account, he is welcomed to contact our Customer Support team at [redacted] to avoid any further emails sent to this address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not understand why my account was targeted, I am including screenshots of the website right now showing a lot of users promoting their sales and nothing has happened to themThere are nothing but pages and pages of people selling their stuff in the exact same area that I have sold inI had excellent reviews and made money quite quickly with how efficient I was in working and everyone was proud of my workI just want my account back because I worked hard to earn what I earned, I want my money and I want my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This not a breach of Fiverr's T&C's if the buyer leaves a 5-star positive review What does that mean? simply put Fiverr took it upon themselves to refund the client without notifying me or asking for my opinionThe buyer got valuable information which is part of my serviceFor months of work, I will fight this to the bitter end Fiverr keeps on mentioning Fraudulent work which is basically accusing me of cheating and not providing a service to the buyerKeep in mind there has been steady communication with the buyer for months and constantly working on things she neededAs I stated the buyer wanted things beyond my skill set, she should have canceled the gig within the 1-month time frame NOT months later) The only one committing fraud is Fiverr and have no remorse for its sellers the same sellers who make FiverrFiverr says "buyer Complaints" which means personThe email sent to me by fiverr was just a big Joke, there was no explanation as to who was complaining or what they were complaining aboutThe email basically says check my messagesThats it! Where is the communication? I had to file a complain to Revdex.com to recieve a response from Fiverr.Once again review the work was done and provided to the client here http://accessorizedlife.com/I provided a service to the client and although fiverr has their T&C's to favor the buyer even tho work was provided the New York Labor laws say otherwiseAs I've stated before I've have gone ahead and reached out to multiple news outlets as well as an online petition to stop Fiverr from its unethical practices to its sellers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Without giving any reason, how they can disable my account ?Ask them for which complaint force them to close my account ?Why they are not giving reason ?I have already earned $42,000+ from the Fiverr and paid around $as Feesso I have rights to know why my account got disabled ?Which buyer got harassment from me ?Which buyer have complaint about me ?Have you hear both sides ?Which of your employee available on Phone ? and first tell me what is your phone number ?How many persons in your Fiverr Office at Tel Aviv, Israel Office ? Why you mentioned it as Headquarter , while there is only 4-person in the office ?Why you answer only once I have contact your legal department ?Why they have able me to withdraw money which they told me before that I can withdraw only after days ?Give me my $Fees which I have paid.Also explain me the complaint otherwise Get ready for 5,00,Claim for my business damage.I am contacting New York Lawyers to handle this caseso Fiverr soon receive legal case details at their doorstep In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***