Flagship Credit Acceptance LLC

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has  completed a thorough investigation of the customer’s concerns.  A written response has been sent directly to the customer, March 21, 2017 and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship's Customer Advocacy department has attempted several times to contact this customer via telephone with no success. We will communicate our findings via mail.  We ask the customer to contact us directly should there be any additional questions or concerns.

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly...

responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Certified Mail sent on October 17, 2017.  We respectfully request that the customer allow sufficient time for delivery and contact us directly at ###-###-####, ext. [redacted].

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly...

responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer by mail on November 2, 2017.  We respectfully request that the customer allow sufficient time for delivery and contact us directly should there be any additional questions or concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The issue hasn't been resolved on 2/22/17 a representative by the name of Tina called me at 10:16am stating that she was going to pull the calls I had made and also said she was going to have the extension form faxed to me immediately so that I can get it back to her so that it wouldn't affect my credit. I called back on 2/22/17 spoke to a customer service rep named Cedric who stated that I was told incorrect information by her and that it takes at least 24 hours before they fax it. On
2/23/17 I called at 9:30am and spoke to a representative name Leslie and I told her that I still haven't received the fax, she stated that she would send Tina an email asking her to call me about it, I never received a call from Tina. So I called at 2:57pm on 2/23/17 and spoke to Jean about not receiving the fax or phone call from Tina she said she would have a manager call me, which I never received a call. On 2/24/17 I called at 9:09am and spoke to Kim about still not receiving the fax or returned phone call, she said she would also email Tina and her supervisor about it. At 9:39am I received a call on my voicemail from Jonathan T[redacted] (###-###-####) saying he was from the Escalation Dept so I returned his call at 11:26am to let him know that I finally received the fax and he asked that I fax it asap then call him. On 2/24/17 at 3:08pm I called Jonathan T[redacted] about faxing the extension form but never received a response from him to let me know that he got it. I called Jonathan T[redacted] on 2/27/17 at 8:37am on 2/27/17 at 8:37am, on 2/28/17 at 7:23am I left voicemail messages for him but never received a returned phone call. On 2/28/17 at I called at 7:24am and first spoke to Tonya who stated that no one had approved the extension form. She put a supervisor name Larry on the phone who stated the same thing. I told him that on 2/21/17 I spoke to a manager name Carrie Smith who said the extension was approved. He said he would make sure that Carrie called after 1pm on 2/28/17 Also Larry stated that there isn't a Escalation Dept I then told him that I have a voicemail on my phone from Jonathan T[redacted] stating he was from that Department. At 3:43pm I called Larry back to let him know that Carrie never called me back and stated that he would find out why and the status of the extension. So as you can see it hasn't been resolved this is the same issue I have had with Flagship since 2/8/17.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The letter I received failed to address the costs I incurred in order to understand my options and rights in this matter. I did receive a check for the NSF fees and a waiver of the 50.11$. Though as I stated in my previous rejection, the 50.11$ is a completely arbitrary number that was made up for the purposes of "smoke and mirrors." The late fee I was charged in the past was only 26$. I fail to understand why or how the figure of 50.11$ was calculated unless it is continued attempts to vex, injure and annoy me in "bad faith"? Further, I have not cashed the check received for NFS because this matter has escalated beyond a mere token NFS check. Flagship has caused serious doubt in my mind regarding the safety of my bank accounts since their portals were changed without notifying anyone.  My own personal health has been suffering as a result of this dispute. I hereby demand once again that Flagship not only continue to waive any and all fees on this matter, but also cover my next two months payments. To use Flagship's figures of 50.11$ and the 35$ in addition to two months payments, the total amount I am demanding in either check to me at the address provided or credit to my account with Flagship is $1,153.33. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have not received anything in writing from Flagship. I have called several times and no one is returning my calls. Everyone get my direct number and state they will have their manager contact me but I still haven't received a call regarding this issue. I don't know what else to do because it's seems like they are avoiding me and not providing you with a response either. Can they resend whatever it is to me again so I will know my next step. 
Regards,
[redacted]

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly...

responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Certified Mail sent on October 23, 2017.  We respectfully request that the customer contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, we completed a thorough investigation of the customer’s concerns and responded directly to the customer on August 11, 2017.  We ask the customer to contact us directly should there be any additional questions or concerns.   Tell us why here...

Re-Financed my car thru them back in June. I sold the car a month later, and am due a GAP insurance refund. I was told there was an issue with the state, but it was resolved. That was a Month ago, and still no check????Send me my GAP refund!!!!

We appreciate your bringing this additional information to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers, it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible. In an effort to provide quality service, Flagship has sent a written response addressing the customer’s additional concerns directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.

Flagship cannot respond publicly to the customer's concerns out of respect for the customer's privacy, Flagship has completed a thorough investigation of the customer's concerns.  A written response has been sent directly to the customer on February 6, 2017, and we ask that the customer please allow sufficient time for delivery.  We as the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer’s allegations out of...

respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns.  Our management team has addressed the customer's concerns and have come to a resolution with the customer.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and has addressed the customer’s concerns.  We ask the customer to contact us directly should there be any additional questions or concerns.

The original contract was with [redacted] so when the company went bankrupt and out of business, Flagship taking over this company's debt doesn't validate a contract between them and me. Therefore, I'm not liable for any debt to Flagship.

Flagship cannot respond publicly to the customer's concerns out of respect for the customer's privacy, Flagship has completed a thorough investigation of the customer's concerns.  A written response has been sent directly to the customer on February 6, 2017, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

I did not receive a receipt from Flagship. All I know is flagship is no longer on my credit report the account has been paid. However I do believe that flagship overcharged me they didn't apply payments that I made to my account and they are not going over my year of payments that were made with me. i am happy my credit is now fixed although they are not working with me when I'm asking to go over my payment history etc. its possible that I should've received some money back.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and give additional information.   We ask the customer to contact us directly should there be any additional questions or concerns.

The issue above was resolved and FCA did communicate to the customer via mail after her rejection on 01/03/2018.

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly responding...

to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have been in direct contact with the customer.  We respectfully request that the customer continue to contact us directly should there be any additional questions or concerns.