Flagship Credit Acceptance LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer’s allegations out of...

respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns. We have made multiple attempts to contact the customer by telephone to advise the investigation results. A written response was sent directly to the customer, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:They are an absolute horrible company! They use scare tactics and threats when they don't get their way and they have not been able to provide me with an answer as to what happened with several hundred dollars. I call one day and there's no re off, call the next day it's there then the next day it's gone. Hundreds of dollars in late fees when it's their fault and never will to work with me to straighten this out. If I could turn back the clock I never would have financed with them and will make it my goal in life to let the world know via social media to not do business with these crooks! 
Regards,
[redacted]

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and has completed a thorough investigation of the customer’s concerns.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and we believe we have answered the customers concerns.   We ask the customer to contact us directly should there be any additional questions or concerns.

From: [redacted]<[redacted].com>Date: Sat, Apr 29, 2017 at 1:32 PMSubject: Re: Complaint #[redacted].To: Revdex.com <[email protected]>If you can update the following complaint [redacted] with this info, it will be most appreciative. Thanks.I received a call from a man from Flagship Credit Acceptance on Wednesday, April 26, 2017, at 10:19 from number ###-###-####. The man was not in the least bit helpful and wanted to defend against waiving the fees and continued to ask questions already addressed in the original complaint. He did not properly research my account prior to calling and indicated he would call me back but this is now Saturday, April 29, 2017, and I have not heard back from him. In addition, a portion of my car payment due to Flagship included the cost for an extended warranty. This warranty ended on April 10, 2017. However, Flagship is still charging me the same $157.00 a month car payment for May and has failed to adjust the amount.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has attempted to contact the customer and left messages for a return call.  A written response has been sent directly to the customer, on March 1, 2017.  We ask the customer to contact us directly should there be any additional questions or concerns

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly responding...

to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via correspondence sent by USPS First-Class Mail sent on August 28, 2017.  We respectfully request that the customer allow sufficient time for delivery and contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns.  We ask the customer to contact us directly should there be any additional questions or concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is the same response I received last time to no avail. It is also April 11th already, and I've received nothing. The last mail I received was over a week past the time I was supposed to receive it. I am filing this complaint because my privacy is the least of my worries, and this is a complete cop out to not deal with the issue I have brought forth. Again, if I was able to communicate with this company, outside of tier 1 level agents who have no answers to my concerns, I would not have filed this complaint to begin with. Now, I am asking for a PUBLIC explanation of this $113.63 charge on EVERY statement I get, listed as a late charge. I want to know WHY it is there even when I am not late. I want to know WHERE this money is going in regards to my principle or interest. I want a full explanation as to why these charges do not go to anything related to paying off my vehicle. I am demanding a PUBLIC explanation of said charges since over 6 months I have had no answers or responses from the higher ups after multiple attempts already.
Regards,
[redacted]

We appreciate your bringing this matter to our attention. Flagship Credit Acceptance, LLC (“Flagship”) takes each complaint very seriously and welcomes the opportunity to assist the complainant as effectively as possible. In an effort to provide quality service, Flagship is in the process of...

completing a thorough investigation of the complaint and a written response will be sent directly to the complainant. Flagship asks that the complainant allow sufficient time for delivery and upon receipt should there be any further questions, we ask the complainant to contact us directly at the information provided in our written response.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the...

customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns.  We ask the customer to contact us directly should there be any additional questions or concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they agree to take responsibility for the extra charges on my account.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: We have no account any longer with Flagship Credit Acceptance, so we are not concerned with there being any privacy violations. The rather generic response from Flagship further highlights the type of response we've been receiving over the past 2 months, as we've respectfully asked, begged, and have had to sometimes argue for an effective and timely resolution to our requests. Despite being assured that the issue was being handled and that someone would be contacting us (first by the Supervisors SherryAann and Valerie G, and then by a supervisor within Accounts Payable), we feel we should have a specific course of action laid out by Flagship Acceptance (i.e. - timeframe for resolution).This is a very simple case, with urgent ramifications given the amount of money we have been waiting to receive patiently, and the reason why the money is needed (purchase of a new home; deadline is 2 weeks from today). We're being asked to allow for more time, which is the same response we've basically been receiving since May 16. A supervisor should have simply escalated this issue to a supervisor in Accounts Payable, and that supervisor could simply assign an employee to this case to ensure are refund was issued. We've done the legwork already and supplied Flagship with the checks that they wrongfully cashed, so they have the proof that they requested and need to simply rush our refund to us. They had no right to cash those checks and then make us jump through hoops to receive the monies owed to us. Why are we being inconvenienced continuously when we're the victim? Flagship gets to keep putting our issue on the backburner while we can only check the mailbox everyday to see if our refund has arrived. We just discovered that Corporate Headquarters is located in Irving, TX last night, and are strongly considering simply driving to that location for a resolution. This is not a satisfactory response from Flagship.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have yet to receive my car title information nor have they discussed to reimburse me for the daily public transportation fee that I have been paying since 5/1/2017.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The issue hasn't been resolved on 2/22/17 a representative by the name of Tina called me at 10:16am stating that she was going to pull the calls I had made and also said she was going to have the extension form faxed to me immediately so that I can get it back to her so that it wouldn't affect my credit. I called back on 2/22/17 spoke to a customer service rep named Cedric who stated that I was told incorrect information by her and that it takes at least 24 hours before they fax it. On
2/23/17 I called at 9:30am and spoke to a representative name Leslie and I told her that I still haven't received the fax, she stated that she would send Tina an email asking her to call me about it, I never received a call from Tina. So I called at 2:57pm on 2/23/17 and spoke to Jean about not receiving the fax or phone call from Tina she said she would have a manager call me, which I never received a call. On 2/24/17 I called at 9:09am and spoke to Kim about still not receiving the fax or returned phone call, she said she would also email Tina and her supervisor about it. At 9:39am I received a call on my voicemail from Jonathan T[redacted] (###-###-####) saying he was from the Escalation Dept so I returned his call at 11:26am to let him know that I finally received the fax and he asked that I fax it asap then call him. On 2/24/17 at 3:08pm I called Jonathan T[redacted] about faxing the extension form but never received a response from him to let me know that he got it. I called Jonathan T[redacted] on 2/27/17 at 8:37am on 2/27/17 at 8:37am, on 2/28/17 at 7:23am I left voicemail messages for him but never received a returned phone call. On 2/28/17 at I called at 7:24am and first spoke to Tonya who stated that no one had approved the extension form. She put a supervisor name Larry on the phone who stated the same thing. I told him that on 2/21/17 I spoke to a manager name Carrie Smith who said the extension was approved. He said he would make sure that Carrie called after 1pm on 2/28/17 Also Larry stated that there isn't a Escalation Dept I then told him that I have a voicemail on my phone from Jonathan T[redacted] stating he was from that Department. At 3:43pm I called Larry back to let him know that Carrie never called me back and stated that he would find out why and the status of the extension. So as you can see it hasn't been resolved this is the same issue I have had with Flagship since 2/8/17.
Regards,
[redacted]

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship's Customer Advocacy department has attempted several times to contact this customer via telephone with no success. We will communicate our findings via mail.  We ask the customer to contact us directly should there be any additional questions or concerns.