Flagship Credit Acceptance LLC

We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and...

welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I have received a fair resolution and will be closing out this matter.
Thank you. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I prefer that flagship acceptance send me a written letter to my home address please, I prefer to communicate with flagship acceptance to avoid any futher misunderstandings, all future  communication be in writing only not by email, I request all future communication be in letter form mailed to my home address please do not communication with me by telephone, only communicate n the form of a letter, because of the misunderstandings that have occurred, I reiterate I prefer all communication to be in the form of a letter I will reject emails from flagship acceptance.
Regards,
[redacted]

This company has horrible customer service and shady business practices. I've been paying $40-$50 more on my car payment every month since March. I made an honest mistake and completely forgot to pay my payment for this month and I'm getting phone calls every single day about it even though I've told multiple people there when the payment will get made. I asked to speak to a Supervisor after someone was extremely rude and demanding I pay TODAY or else they're going to sell my car at an auction. First time I've ever been late...and only 9 days...and they're threatening to take my car. DO NOT USE THIS COMPANY FOR FINANCING.

April 30, 2015

class="MsoNormal">
                                        ...⇄ Subject:
[redacted]
To Whom It May Concern:
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
Respectfully,
Dominique H[redacted]
Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  THIS WAS AN EXTREME CASE OF WRONG DOING ON THIS BUSINESSES PART- ONCE DIRECT CONTACT IS MADE TO RESOLVE THE ISSUE- I WILL ISSUE A REBUTTAL OR A CONFIRMATION OF CASE.Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have no direct reply from the company as they stated they had done so in their reply to the  Revdex.com.
I request the Revdex.com keep the complaint open until the written reply is received and reviewed
Regards,
[redacted]

We appreciate your bringing the customer’s additional concerns to our attention. As Flagship Credit Acceptance LLC (“Flagship”) highly values its customers; it takes each complaint and response very seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship does have policies and procedures in place to ensure payments and charges are accurately applied to the customer’s account. In an effort to provide quality service, Flagship will send an additional written response to the customer that addresses his remaining concerns. Flagship asks that the customer allow sufficient time for delivery and upon receipt, should there be any further questions, we ask that the customer contact us directly at the information provided in our response

March 6, 2015

size="3">
                                        ...⇄ Subject:
Complaint ID [redacted]
To Whom It May Concern:
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
Respectfully,
Kelly H[redacted]
Escalated Complaint Specialist

February 23, 2015
4;">                                    �...⇄ Subject:
Complaint ID [redacted]
 
To Whom It May Concern:
 
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
Respectfully,
 
Kelly H[redacted]
Escalated Complaint Specialist

This company has allowed someone to use my debit card and make payments on a loan. Without my permission and knowledge I am know missing about $1600 from my bank account. They are telling Sorry they can't do anything about it.

We appreciate your bringing the customer's additional concerns to our attention. Flagship Credit Acceptance LLC ("Flagship") attempted to contact the customer directly on January 19, 2016 to address the customer's concerns. Flagship has completed a thorough investigation of the customer's complaint and a written response will be sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the phone number provided in our written response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your response. After letting this company know that Revdex.com was contacted, the issue has been resolvedAgain Thank you,
Regards,
[redacted]

We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible. In an effort to provide quality service,...

Flagship is in the process of completing a thorough investigation of the customer’s complaint and a written response will be sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.

Purchased a vehicle,traded it flagship recieved payment in full,I have Calle numerous for a payoff letter so that I could recieve a refund for the warenty,but they have failed to send it,funny how you get calls if your late on a payment,but they take there sweet time to even send you a simple letter the your in titled too.bad business I will never use them again,so beware.

We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In...

an
effort to provide quality service, Flagship is in the process of completing a
thorough investigation of the customer’s complaint and a written response will
be sent directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.

Revdex.com:Dominique called me the same day that I filled the complaint and apologized for the experience I had trying to get this done. I usually don't have any contact with this company other than paying my bill. She called and said the extension had been put through and everything was taken care of. 
She also let me know that they are going to look into why I was hung-up on/dropped so many times in a row when trying to get something done.
I do appreciate the effort that was put forth in trying to make this right.
Regards,
[redacted]

April 2, 2015
 
 
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                                        ...⇄ Subject:
Complaint # [redacted]
 
 
To Whom It May Concern:
 
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
 
Respectfully,
 
Kelly H[redacted]
Escalated Complaint Specialist

Refinanced my auto with them signed up for bill pay like I always have done in the past with all my bills. Check was mailed to Flagship Credit on 9/30/16 and Flagship Credit Cashed the check on 10/11/16 but was receiving phone calls that I was past due on my car payment. After speaking with reps and a supervisor telling them I had the voided check proving that flagship had deposited my check at JPMorhanChase Bank they still argued that they had no record of this. I offered to provide them with a copy of the voided check and they refused, told me there was nothing I could do and that my issue was not going to be resolved today.