Flagship Credit Acceptance LLC

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns.

We appreciate your bringing this matter to our attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very...

seriously and welcomes the opportunity to assist its customers as effectively as possible.  In an effort to provide quality service, Flagship is in the process of completing a thorough investigation of the customer’s complaint and a written response will be sent directly to the customer.  Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.

Complaint: [redacted]
I am rejecting this response because:
No offer has been made, no direct comment from the company. Need there reply!!
Regards,
[redacted]

As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy,   A written response has been sent directly to the customer today April 4, 2017, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns.  A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns

April 6, 2015
 
 
 
 
                                        ...⇄ Subject: Complaint # [redacted]
 
 
To Whom It May Concern:
 
We appreciate your bringing this matter to our attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible.  In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer.  Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response. 
 
Respectfully,
 
Kelly H[redacted]
Escalated Complaint Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They sent my refund via [redacted] Overnight and I received it today, November 2, 2016.
Regards,
[redacted]

We appreciate you bringing the customer’s additional concerns to our attention. Flagship Credit Acceptance, LLC (“Flagship”) has reviewed the additional information provided in the customer’s rejection to our written response dated July 13, 2015 and has sent a response directly to the customer via the United States Postal Service. Flagship asks that the customer allow sufficient time for delivery.

Complaint: [redacted]
I am rejecting this response because:It may stop the calks by me sending the cease and desist however when someone calls tgey still are aggressive, disrespecrful, talk over, and come up with same issues as before. When the escalations had talked to me they stated we cannot train all just tge reps you talk to. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Mon, Apr 24, 2017 at 6:07 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Good morning,I finally received documentation in regards to my car being abandoned. Nevertheless, I contacted this company prior to deployment in regards to the accident; to get information for GAP. I also contacted this company to adjust my payment and gave my address (but it was not updated in the system). My current address is also in the DMV system and I'm active duty military. This company had no right to deem my car abandoned without making an honest effort to reach out to me and inform me before they did so. I'm still held financially responsible for a car I don't have and I feel like that is unfair and morally wrong. Nevertheless, I am working to take matters into my own hands.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] They are working to resolve it in my eyes it's not fully resolved unless it doesn't happen again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.  Per my conversation with [redacted] Flagship agreed to waive $52.52 charges plus re-reimburse me the $34.00 NSF fee that my [redacted]  charged me as long as I provide proof of charges (Statement copy and letter from bank was faxed to Flagship).
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:There are still so many things wrong with this entire situation. Flagship sent me a letter that has left me flabbergasted. The letter states they don't have record at this time of previous account activity prior to March when my account was changed without my knowledge and permission. I have been paying for this car for going on two years and the principle balance has not changed. They continue to give me the run around and the answers they are submitting here are ridiculous. To tell me there is no record of amy payment prior to March of this year when I've been paying on the car for like I said going on two years is absolutely unacceptable, unethical, and at this point potentially illegal. How on earth can a company switch the account from the original contract without a customers approval or acknowledgement and then act like everything prior to the switch doesn't exist. At this point I feel as if money has been stolen from me as I made payments every month in 2016, and yet this so called company can't give me that information.... if this whole situation wasn't already unethical it's is beyond unethical at this point and absolutely pathetic. I hope more customers come forward with their issues because I'm not the only one. I will not stop until I am provided with the documentation that states where my payments prior to March went and the business makes things right (if that's even possible with the way they run things). My account has yet to be corrected from the original issues after the vehicle was repossessed and I paid THE ENTIRE balance due which brought my account current, showed a ZERO balance, and ZERO days delinquent. I'm not sure where this company gets their business practices from but randomly changing statements, adding fees for no apparent reason and even sending a statement in the mail stating that no payment was due until August, but yet I still show that I'm late. My principle balance hasn't changed in months and as a matter of fact it's higher than it was after I purchased the vehicle in 2015. It is impossible to communicate with them and get a straight answer as to why things are the way they are. It's mind boggling that a finance company can do the things that they have done. I have every bit of documentation from the time I purchased the vehicle with the original contract (and also put a down payment which they "can't locate at this time.") up until this point so they can continue to deny that they are wrong but the proof is in the documentation. Not only does my payment due need to be adjusted to show up to date with my regular monthly payment due next month, but they also better get to working on finding where all my money has gone since I purchased the vehicle since my principle has yet to change this entire time. A company cannot just claim that they have no record of payment prior to March of this year and expect a customer to accept that. I'm not sure if I would consider it theft, illegal, fraud, or all of the above. I want to know where my payments have gone, why my account has yet to be corrected even though I have proof that everything was up to date, and why the principle on the vehicle has yet to change. Regards,
[redacted]

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly responding...

to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Certified Mail sent on August 21, 2017.  We respectfully request that the customer contact us directly should there be any additional questions or concerns.  Tell us why here...

Customer Information:[redacted]Lanham , MD  [redacted]Daytime Phone: ###-###-####E-mail: [redacted].comThe details of this matter are as follows:Complaint Involves:Contract Disputes Customer’s Statement of the Problem:I did not authorize anyone employed by...

your company to make an inquiry and view my credit report. You have violated the Fair Credit Reporting Act Section 1681b(c). You are not legally entitled to make the inquiry. This is a serious breach of my privacy rightsComplaint Background:Product/Service: unauthorized inquirePurchase Date: 4/22/2016Problem Occurred: 4/22/2016Model: Account Number: Order Number: Talked to Company: 1/1/2017Name of Salesperson:  Purchase Price: $0.00Disputed Amount: $0.00 Desired Outcome/Settlement: I am demanding that you contact the credit bureaus immediately and have them remove the unauthorized hard inquiry immediately. I also request that you remove my personal information from your records. Desired Settlement: Other (requires explanation)

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has  completed a thorough investigation of the customer’s concerns.  A written response will be sent directly to the customer, today April 21, 2014 and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns.  A written response will be sent directly to the customer on May 31, 2017 and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly responding...

to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer by mail sent on September 20, 2017.  We respectfully request that the customer contact us directly should there be any questions or concerns.