Flick Enterprises Inc

Please refer to the following email sent on *** 28: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies,
you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely,Square Account Services

Hello ***,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout
status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays

Your account is currently under review, and Square needs some information from you to verify the accountUnfortunately, Square cannot deposit funds to your linked bank account until the review is complete, although you will still be able to accept payments using Square during this periodPlease log in to your Square Dashboard and click the “Verify Account” button at the top of the home screen to complete your reviewSo Square can better assist you, you will have to reach out to Square directly

Complaint: ***I am rejecting this response because no reason was provided on why the account was deactivatedJust would like the courtesy of knowing the reasonThey should stand behind their decision with concrete reasoning - not vague policyI will be sure to continue sharing my displeasure with other small business owners.Sincerely,*** ***

Complaint: ***I am rejecting this
response because: They asked for information and have not actually responded The information requested is below
***
***
It should be noted that since this incident has happened, the customer service team has stopped allowing me to have phone support and not once responded to the issues that have happened I have never in my life seen customer service as poor as this
Sincerely,*** ***

You can reach out to Square directly at https://squareup.com/help/us/enPlease rest assured that Square will investigate this situation using the information you’ve provideSquare will close any offending accounts identifiedPlease note that due to Square's security and privacy policy, Square is
unable to disclose any further informationAt your discretion, you can report the situation to law enforcement, and Square will be able to cooperate with any investigation they initiate

This is this companies standard response which is unacceptableIf you look at all the similar complaints to mine this is there standard response That's what we are trying to change here! We are trying to change there actions and there reactionsMy brother Inlaw is the headed producer over at *** *** and is watching this very carefully he thinks there is a very good news story here on Square and the Revdex.comWe are looking forward to your response

Square wanted to reach out again on your new email and remind you of the UCC Lien that has been served to Square regarding your account. Please note that your account has been temporarily withheld from settlement due to service of this UCC Lien Notice

According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the
funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***

Complaint: ***I am rejecting this response because: They are giving a generic responseI want all the "fee's" back they tookThey are not delivering what the promised to deliverThey have cost me additional money as wellThe sells person, was very slick and told lies to get me to switch processing companiesThis company is a rip offRead all the other (and growing) complaintsHow do they even do business? I have been in business for almost yearsI switched processing companies, and after months, and (ZERO) charge backs, they choose to drop the account because of a generic reason, no phone calls, no one to reach out toThey just take money, and drop youVery bad business! Crooks! I am demanding all my money back, and if I don't get it, I will add the money involved in having to switch processors while not being able to process payments, and not giving me a way to talk to anyoneI want more than a generic, response that has already been sent to me, that tells me nothing at all!Sincerely,*** ***

Complaint: ***I am rejecting this response because: this response was previously given over days prior to this messageThis response is not in response to the issue of the funds not being released
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blanket response to every other complaint on the Revdex.com website and does not even apply to the question and request I recently made for historical documents to be restored to the original version
This company is using this excuse to cut off all customers who complain about their services, and when you try to ask them to clarify what you did after they randomly close your account for no valid reason and no detailed explanation...yet they were quick to take my money over and over again
There is no way to even find out or do a check and balance to see if what this company thinks happened and the reasons why they have chosen to cancel my account are true and correct and not a misunderstanding or mistake!
All I did was use the Revdex.com to request historical documents from my account...that I still have access to, but I need the company to restore the original version before they changed their online user interface with details for legal purposes
This company is literally creating additional legal problems between me and a client, because they will not provide information on my account, nor will the company update me of an ongoing charge-back dispute I have still have open with this company and my ex-client
Who does that? What kind of company does not even update you on an ongoing issue that they are still receiving information on?
Only the company has the information and detail of my charge-back dispute with my client's credit card company...yet I cannot receive any kind of access to a customer service rep via phone, email, online, or even after submitting a Revdex.com complaint
This company is a criminal to take your money around the clock 24/- without responding to your requests for customer service or access to your account information or status
If the majority of complaints submitted to Revdex.com are the same, why doesn't Revdex.com do something about this situation, especially when the complaints range in the thousands per year?
What is the point of using Revdex.com when there are thousands of complaints against one company within a year's time and the company is still allowed to take other people's money with ABSOLUTELY NO WAY TO CONTACT THE COMPANY!!!! and get away with it?
Final Business Response /* (4000, 9, 2015/11/10) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivationIf you need to request documentation from past transactions conducted through your Square account, you will need to reach out to Square support by email

According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days

Please refer to the latest email correspondence sent by Square on 6/9/16.Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about
our policies, you can review section of the Square Seller Agreement (***).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (***).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

The only way for someone to log in your account is by having access to your phone or email associated with your accountAlso, if you signed into your *** account on someone else's device without signing out, the device owner could click into your account.There isn't a password associated with a *** accountInstead, you're sent a one-time-use confirmation code for every attempt to sign in with your email or phone number.You can also sign out of your account from your device and sign back in so you know you are the only person who has access to this account.I hope this information is helpful! If you need help with anything else, please feel free to reply to me here

Initial Business Response /* (1000, 9, 2015/10/11) */
Hello,
Upon further review, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square
Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 11, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not violate any section of the user agreementThey deactivated the account for excessive pre-paid gift cards while their user agreement states they accept these cards under section in the Square user agreement (Accepted Cards - Square works with any US-issued and most nissued credit, debit, prepaid, or gift cards ("Cards"))
There is no fraudI have proof there is no fraudI have explained this multiple times through their email support only to receive the same responsesI have asked to speak to a person with no successI have asked for a cr so I can provide through their automated phone service to speak to a representative and the same results happenNOTHING
They have $that belongs to me and will not deposit in to my bank accountThey have taken their service chargesThey have not provided any specific reason to hold my money hostageIt is not RIGHT for a financial business to operate in this mannerIt's completely unacceptable to "STEAL" a customers funds, and it's stealing when you have no reason to hold the fundsAnd if that is the case that you need to hold the funds, how do you NOT HAVE A LIVE PERSON EXPLAIN THIS TO YOUR CUSTOMER!
I did not violate anything under your Article because the only feedback I did receive was pre-paid cards and under your Article 11, it states you accept them
I want my funds that belong to me, I want them immediately deposited in to my bank, I want this nightmare and it is because $is ALOT of money for meThis company needs to change the way they handle support as I am not the only one with this issue based on the research I have doneJust read the comments across the forums, their Facebook, Instagram and twitter
Right now, Square are THIEVES that steal their customers funds and provide no evidence, reason or even a person to discuss the matterThis can't be legal
*** ***
Final Business Response /* (4000, 14, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a member from Square's Compliance team reached out to you through email on September 22, The message states: "After a review of your Square account, we noted excessive prepaid card transactions were processed with your Square account, in violation of the Square User Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 18, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service agreement states you accept prepaid cardsWhat is the definition of excessiveAlso there is no fraudulent charges which is the reason of my complaintThe stubborn approach to tbis is unacceptableStop hiding behind a user agreement that also states you accept prepaid cards and has loopholes in your favorI want my funds, that were used to purchase the prepaid cards, returned to meI would like the date when the funds would be returned ad would like this done ASAPThere is no reason to continue dragging this issue any further

Hello, Thanks for writing inYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that can provided at this time. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections and of the "Square Seller Agreement": https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

Hi Jason, Thanks for reaching out and for the patienceI reached out to a number of people here at Square and unfortunately the circumstances are still the sameWe cannot credit money to you because you are not the activator on the accountIt's Square's policyThere is nothing we can do to reverse the charges or transfer them to your accountI understand this is frustrating and I truly wish I could do more for youI recommend trying to reach out to the clients and processing the payments under your own account. Again, I'm really sorry there isn't anything I can do but definitely email me if you have any questions or concerns. Take care,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, James ***

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square
Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square
Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
While your account is deactivated, you are still able to log into your Square Dashboard to view transaction historyCompleted transactions are viewable from the Transactions page on your Dashboard***