Flick Enterprises Inc

My full name is Princess BlackI submitted that with the complaint and all of my corespondence reflects thatI’m confused as to what you’re asking for

Please refer to the email sent to you on December 11:Hello ***, Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status
remains unchangedSquare appreciates your patience and apologizes again for any inconvenience this may have caused.Sincerely, Square Account Services

Complaint: ***I am rejecting this response because: I understand that the dispute was resolved in my favorThat was never the issueThe issue was that you deposited the $*** into the wrong accountAnd I've gone through with calling your dispute centerThe gentlemen I spoke with confirmed that you did in fact have my account information, but that yes, you deposited it into the old account which I no longer have access to even though I updated my account information like I was told to do soYet the money went to the wrong accountAnd I have no access to retrieve itYet you wont do a charge back to that account to get itYour agent told me tough luck.Sincerely,*** ***

Please reply with the information requested to the email correspondence sent by Square on 3/11/**The message states: "To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent paymentUnfortunately we cannot deposit
funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period."

Complaint: ***I am rejecting this response because: This is insane, I sale enclosed cargo trailers, I used square to process credit card deposits on trailer from customers across the USThe money there hold of mine for days is over $*** dollarsMy customers have picked up there trailer and are back at home clear across the US and they expect me to refund there money to them and find another route to get the funds that square is holdingNot one of the customers that I processed there credit card for a deposit has made a complaint. So there isn't any reason why square is holding my money this longWe are talking about $*** dollars, that's a lot of money that I need to buy more productThis is by far the craziest thing I have ever heard ofI could understand if some one had ma\de a complaint or filed a fraud charge on there cardI'm a business have a business license and confirmed bank account. If I don't receive my money sooner I will tell everyone I know not to ever use square!Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer Rebuttal /*
(3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is under my LLC The Nail HubThe email on file is ***@mail.comI have tried numerous times to contact customer service directly and no one is willing to help meI don't understand how my funds can be held for days and how my account can be canceled without noticeThe lack of customer support or explanation is unbelievable
Final Business Response /* (4000, 9, 2015/12/01) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

I'm showing you called in and your issues was addressed on 5/The following email was also sent to you on 5/
Hi ***It was nice speaking to you todayYour account has been deactivatedSquare accounts will always be free, and you’re welcome to create a new one at any time.Please let me know
if you have any other questions or concerns

(The consumer indicated he/she DID NOT accept the response from the business.)I have refunded the payments to card ending in and they still, after almost weeks, haven't received their moneyYou guys areally a scam! Illegally holding funds?

Hello***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/30) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because:
I understand that you cannot recharge the sender behalf of me
However, what do I do when the sender does not respond to me anymore?
I have requested money to the sender after you cancelled the transaction, but the sender did not respond or somehow my request failed
I am still trying to reach out to the sender, but I have not got an answer to the solution
If the sender decided not to pay me, am I going to be left out without any help?
I would appreciate if you could advise me what I can do to get my money back when the sender does not respond
Thank you
Sincerely,*** ***

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment Terms
Square regrets to inform you that, starting from the date of
your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Complaint: ***I am rejecting this response because:
I understand you have rules protecting one side of the transaction but after I provided proof of sale, tracking info, AND used you invoicing system there was no protection for me - your true customerNot to mention the fact that I had to file a complaint with Revdex.com to even get an actual response - which was blaintently copy and pasted from your terms.
My complaint stands as I sold and shipped product and was not paid because of your one sided 'rules'. Sincerely,*** ***

Hello ***, Square attempted to reach you by phone today, but unfortunately Square missed youSquare would like to follow up regarding the recent activity in your Square accountWe look forward to speaking with you soon

All
disputes were lifted in Feb *** I have talked to customer and his bank disputes been lifted since Feb *** and closed funds should have never been held in 1st place *** *** said and June *** would be months I have not received my funds from both dates of my transactions
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Please refer to the email sent to you on 9/26:
SquareHello ***We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains
unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
The trace information for this payment was provided to you by email from Square's Support team, to forward to your bank's branch manager to locate this paymentSquare has confirmed with its deposit operations team that this transaction was settled and accepted by your bankOnce a payment
has been accepted and settled, banks cannot reject direct credits to accountsIf your bank claims that this payment was refunded back to Square, please have them provide a signed letterhead containing the necessary ACH trace information for this refund

Initial Business Response /* (1000, 5, 2015/11/04) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or
no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello *** * *** ***We see that you have not submitted a response for the disputes you processed on your account.Since we did not receive a response from you, we will review the details of the case and process the dispute based on the information we have on file.You can track the status of your dispute on your DashboardPlease note that it may take up to days for your payment dispute to be resolved.Thanks,Square Dispute Resolutions Team

Complaint: ***I am rejecting this response because I processed exactly ONE transaction! I am an honest, hard-working Chrisitian who owns a very ligitimate small water mitigation businessSquare processed my customer's payment and have held this money for almost days, giving me ZERO access to the hard-earned dollarsMy customer is poor and had just suffered flooding throughout her entire homeShe had no additional funds to pay me while I canceled this transaction and waited for Square to refund her $*** which you processedWith absolutely no way to communicate with Square, how could I possibly give the insured any timeframe of when she would receive a reund from you??
Bottom line, you processed exactly ONE $*** payment for my very ligitimate small businessYou have held that for almost daysIt is time that you paid me and I will agree to never use your services againHow can you do this to small business owners and feel good about your services?
Sincerely,*** ***