Flick Enterprises Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDue to the fact my customers received their refunds. Sincerely, *** ***

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Please refer to the following email sent to you on Jan*** **:
Hello ***,
Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have
completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Please refer to the latest correspondence sent by Square on 5/9/Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the
deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on May , these funds will be released on August Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds.If you don’t want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date.To refund a payment, please log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer

Complaint: ***I am rejecting this response because:
This is simply not true. My bank account is verified, no attempted payments have tried to clear, whether deposits or debits. No notification has been sent to me about ANYTHING except your company not processing refunds. I have advised any customers whose refunds have not gone through to file chargebacks, so now your company will HAVE to give then their money back. This appears to be a major problem with Square according to the Revdex.com reviews and complaints.Sincerely,Allison ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for the cut and paste from your FAQ pageSolid customer service, obviously never going to use nor recommend to anyone your company, but would like a specific reason why my account was closed
Final Business Response /* (4000, 9, 2015/09/10) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 13, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolution offered on their part

Hello,
On January 24, Square emailed you to let you know that Square completed an investigation regarding your dispute notification.On January 24, 2018, a provisional credit was applied to your account in the amount of $This credit is permanent and Square is closing its investigation

Complaint: ***I am rejecting this response because: This is still not acceptable, it's the same information they have been sending to meThat document does not explain how they are prohibited to take payments for my agency or why this has changed suddenly after years of serviceIt's very very vague and is not specific.I still don't understand how they could accept payments through there system for five years and now all of sudden that has changedThere handling of this situation has been very poor and unacceptable I'm sure they could have someone in their legal department call me and explain this furtherI will not accept their response because this is the same exact response I have been getting from themIt's a shame I can't talk with a person, which is another problem they have with customer service, it's very poorIs it so difficult to have someone call my office and specifically explain why the status has changed instead of burning bridges?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Only you have the ability to contact the customer Your company has software problems because of gaps in the Square payment system
Sincerely,*** ***

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash accountOnce Square receives this information, Square will be able to investigate further

Initial Business Response /* (1000, 6, 2016/01/14) */
An email correspondence was sent by Square on 1/5/The message states, "Your funds will automatically be returned to your bank account within 1-business daysPossible reasons for refunded payments include, but are not limited to,
violations of our terms of service or other high-risk activityIf you believe you are operating within the Square Cash Terms of Service, and would like to re-attempt your transaction, please provide: The intended recipient The amount The reason for sending the paymentOnce I have this information, I will pass *** correspondence along to our Account Services team for review." Please reply directly back to this message for additional questions or concerns

Because the customer’s bank makes the final decision in a payment dispute, Square has no further rights to pursue the collection of these funds via the dispute processIf you're stating your customer never filed the dispute you would need to have her contact the bank in order for them to stop the dispute process

Thank you for getting back to SquareSquare is sorry to hear the *** charges caused an overdraft feeSquare can also see that they've credited the payments back and your Cash Balance is again at $Square encourage you to give your bank a call and see if they will waive the overdraft fee
Square is unable to reimburse you for any overdraft fees

Initial Business Response /* (1000, 5, 2016/02/05) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or
no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any specific information pertaining to my account regarding what they perceive as "fraudulent activity"I am not interested in restoring my account but demand that my funds be put into my bank account immediatelyThey are not yours to holdThese are monies paid by my clients for services delivered
Final Consumer Response /* (3000, 13, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want you to reverse your decisionI would never use Square again for my business as I find your hostage tactics with my honestly earned income to be horrendousWhat I want is an explanation as to how you came to the conclusion that my account should be closed and I want my funds put back in my account immediately
Final Business Response /* (4000, 16, 2016/03/15) */
Please review Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivationThe funds will be held days from the date of deactivation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,
Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for this failed refund to your Cash CardNow that it has been credited, these funds have been returned to your Cash app balance! You will see
this the next time you open the app

Complaint: ***
I am rejecting this response because: I have explained to you that I have provided goods to my customer, and the payment is for thatwho the hell are you people to decide that I should refund when customer bought products from me? You dont know what I soldi will be filing a lawsuit for this metter, you guys are fraud
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The bank account was relinked in December and has been actively linked ever since until Square decided to freeze my transactions. The account was also supposed to be lifted off of restriction after days and has not been. Ironically now some refunds are going through, but there are several where funds came out of my balance and were not given to the customers, despite the funds coming out of my balance. How else do you go from a positive balance of almost $to negative balance of almost $200?! There are a whole lot of issues here and none are being resolved...and this is effecting customers which it should not. Again, Square will be the one having to deal with chargebacks from taking refunds out of my account but not sending it back to the customer.Sincerely,Allison ***

Hello ***, your funds are being held for an additional days due to offset any potential chargebacks or disputesSince this extension was issued on *** 11, these funds will be released on *** Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank