Flick Enterprises Inc

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Please refer to the latest correspondence sent by Square on 5/9/Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the
deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on May , these funds will be released on August Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds.If you don’t want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date.To refund a payment, please log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer

Initial Business Response /* (1000, 6, 2016/01/14) */
An email correspondence was sent by Square on 1/5/The message states, "Your funds will automatically be returned to your bank account within 1-business daysPossible reasons for refunded payments include, but are not limited to,
violations of our terms of service or other high-risk activityIf you believe you are operating within the Square Cash Terms of Service, and would like to re-attempt your transaction, please provide: The intended recipient The amount The reason for sending the paymentOnce I have this information, I will pass *** correspondence along to our Account Services team for review." Please reply directly back to this message for additional questions or concerns

Complaint: ***I am rejecting this response because:
This is simply not true. My bank account is verified, no attempted payments have tried to clear, whether deposits or debits. No notification has been sent to me about ANYTHING except your company not processing refunds. I have advised any customers whose refunds have not gone through to file chargebacks, so now your company will HAVE to give then their money back. This appears to be a major problem with Square according to the Revdex.com reviews and complaints.Sincerely,Allison ***

what about the squar wireless ereader I had to buy from you I want a refund it does me no good to have this also thank go the guy who bough the truck came back with cash I issued a refund but the reader is a problem *** I also have got flagship a real company using a terminal and a mobile and they handle my web sites as well for*** one time and .38% but they said they never bill for a terminal if I cant use it !Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member from Square Support reached out to you on July 13, in response to your inquiryFrom the response sent to you on that date it appears that the issue has been resolved
If you have any
additional questions please reply directly to the emails that were sent to you by Square
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they did finally contact mebut they still need to have a phone number to reach customer service without having to have a code due to the fact that you have to sign in to get the codei was not able to do that because someone had changed my information leaving me out in the coldi do now have a code since they contacted me back via email but it took a few days which was frustrating to mefor me I am satisfied but to someone who experiences what I experienced, they will be unhappy

Complaint: ***I am rejecting this response because: This is still not acceptable, it's the same information they have been sending to meThat document does not explain how they are prohibited to take payments for my agency or why this has changed suddenly after years of serviceIt's very very vague and is not specific.I still don't understand how they could accept payments through there system for five years and now all of sudden that has changedThere handling of this situation has been very poor and unacceptable I'm sure they could have someone in their legal department call me and explain this furtherI will not accept their response because this is the same exact response I have been getting from themIt's a shame I can't talk with a person, which is another problem they have with customer service, it's very poorIs it so difficult to have someone call my office and specifically explain why the status has changed instead of burning bridges?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/05) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or
no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any specific information pertaining to my account regarding what they perceive as "fraudulent activity"I am not interested in restoring my account but demand that my funds be put into my bank account immediatelyThey are not yours to holdThese are monies paid by my clients for services delivered
Final Consumer Response /* (3000, 13, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want you to reverse your decisionI would never use Square again for my business as I find your hostage tactics with my honestly earned income to be horrendousWhat I want is an explanation as to how you came to the conclusion that my account should be closed and I want my funds put back in my account immediately
Final Business Response /* (4000, 16, 2016/03/15) */
Please review Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivationThe funds will be held days from the date of deactivation

Because the customer’s bank makes the final decision in a payment dispute, Square has no further rights to pursue the collection of these funds via the dispute processIf you're stating your customer never filed the dispute you would need to have her contact the bank in order for them to stop the dispute process

Thank you for writing in, unfortunately based on the email and phone on this complaint we're only able to locate your accountSquare is unable to release details on accounts that are listed with a different name and email

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash accountOnce Square receives this information, Square will be able to investigate further

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDue to the fact my customers received their refunds. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Square already told me *** don't see any reversalThat's what they told meSo now why they said they need confirmation from ***? Square even suggested me to go sue my customerWhy are they delaying this whole process? it's been months since the decision unveiledThey don't even respond to my email when I contact their customer service and their dispute teamThey only reply to me via this Revdex.com and they just kept going aroundI need them to give me back my moneyI have proof that shown the dispute is cancelledWhy am I still not getting my money backThey are my merchant processor and yet they're not doing their job effectivelyThey were effective in taking my moneyWhy so ineffective when returinng my money?
Sincerely,*** ***

Hello,
On January 24, Square emailed you to let you know that Square completed an investigation regarding your dispute notification.On January 24, 2018, a provisional credit was applied to your account in the amount of $This credit is permanent and Square is closing its investigation

Complaint: ***I am rejecting this response because:
You are trying to beat around the bush on this issueThis is not a legal complaintThis is plain black and whiteRefund the moneySincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/07) */
Hello ***,
Upon further investigation, it appears that a member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were
processed with your Square accountThis activity is a violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
According to Square's most recent email to you from June 4th, 2015, the minimum reserve period for the hold on your funds of days has not yet passed
If you prefer to receive your funds more quickly, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄

As previously stated, Square's Account Services team reviewed your account and determined it to be high-riskSome possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of serviceAs a result, your account has been deactivated and you will no longer be able to send or receive payments with Square CashFor multiple reasons, Square cannot divulge more details regarding this decision and our decision is finalTo learn more, please visit Square’s Cash Terms of Service and Payment Terms

Complaint: ***I am rejecting this response because:
I already filed a complaint with my bank and it was determined that there wasn’t enough information to resolve the claimSince there is no way for me to contact this square seller, and all I have is a receipt, this person is likely to continue dicisively using the software and fraudulently charging consumersI no longer have confidence in this technology and will avoid Square sellers in the future as I don’t have confidence in the security and integrity of the software
Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)They do not answer phones or return call even with the codeThis is a scamI have already done what they have asks and they never return the calls