Flick Enterprises Inc

Hello,
As Square emailed you on 12/10/17, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you
can review section of the Square Payment TermsAccording to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Holds on funds in your Square balance are subject to change based on any of the following: Chargebacks received after the deactivation of your account; Investigations from card issuers about one or more of your payments; or New information that indicates your account is at risk of receiving a chargebackIf you have any further questions please reach out to Square directly at ***
Thank you

Complaint: ***I am rejecting this response because:
For the second time, your pre-written response does not address or acknowledge my actual complaint
I will not concede and accept this responseTry again
Sincerely,*** ***

Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to your customer

Please refer to the following email sen on *** 15: Hi, You’re able to cancel a Square Cash payment if it hasn’t yet been redeemed by your recipientTo cancel a payment, click the cancel link within the confirmation email you receivedA pending payment can also be canceled from the Cash
app:
Tap the clock icon in the top-right corner.Tap the recipient’s name.You will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemed.Tap Cancel Payment.Tap OK to confirm.Your funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel your paymentIn this case, send a request for money to your recipient by creating a new Cash request. If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistancePlease let me know if you have any other questionsI’m happy to helpSquare Cash Support

Hello,
As previously stated, Square is unable to cancel or refund Cash transactions after the funds have been transferred to an individual’s bankPlease consult with your bank for the status of your dispute with them, and Square will work directly with your bank regarding the dispute once they contact Square

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept it until they actually deposit the the money it been since the end of may and they did not make not one deposit so it has been the days already
Final Business Response /* (4000, 26, 2016/01/15) */
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationPlease refer to the latest email correspondence between you and Square with any additional
Final Consumer Response /* (4200, 28, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept thier response becuase it has been way longer than days and I can still log in to my account so that is how they ar egetting away with what they are doing to business ownersthe days technically doesnt start till they actually deactivate the account which is what they dont doso no I will not accept thier response and I will wait till people get together and do a class action on them

Complaint: ***I am rejecting this response because this is a Phishing Scam
On February *** *** Revdex.com was notified that consumers are receiving emails from Square Up notifying consumers of pending actions against their bank accountsRevdex.com reached out to Square and was notified that this is a Phishing ScamThe company request that consumers who receive this email report the incident to them via email: [email protected] Revdex.com suggest that consumers not reply to the message or give out personal or sensitive informationDo not click on any links or open an attachments.Sincerely,*** ***

Hello ***,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during
this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questionsIf you still have questions, please call +1-855-700-and have your customer code ready: 7573-4657-We're available Monday through Friday from a.mto p.mPacific Time

(The consumer indicated he/she DID NOT accept the response from the business.)I have no details and cannot talk to a human being

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare
regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may cause
While your Square account can no longer accept new payments, you are still able to view your account and transaction history by logging into your Dashboard and *** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our account was in perfect standingWe used square to conduct a sale of which the proceeds were to go towards our daughters tuition for fall semester I have been advised by a member of Square Services team, that it is their policy to close our account for any reason or no reason at any time upon notice to usBecause of Squares policy to just arbitrarily withhold our money, our daughters years of hard work and dedication to get into a university may have to be delayedWhy? Because Squares corporate greed and profit over individual liberty is more importantSquare is a bad company with bad people working for them
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Upon further investigation, a member of Square's Account Services team reached out to you on July 16, stating: "If you don't want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date"
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello ***, It's ***, you and I talked when you wanted to deactivate your accountI truly apologize for the confusion! I undertsand you don't want to reactivate your account because the funds were reversed ( great bank by the way, so nice of them to do that), but if you want to return the reader we will need to re-activate your account so it comes back to us properly. I will guide you every step of the way so there are no more hiccupsLet me know if you are willing to do this, and what number I can give you a call on! Hope to hear from you soon! Once you respond you email will link back to me so there won't be another delay on my part. ***

Initial Business Response /* (1000, 5, 2016/01/27) */
A member of Square's Capital team will reach out to you to discuss this matter
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a publicly held
company and we deserve to have someone call usIf they are in the business of financial loans we deserve to talk to someone on the phone...the only thing Square does is send you an automated email and never get back to you
We demand someone call us as this has gone on for over a month with no response from them
Final Business Response /* (4000, 9, 2016/02/09) */
A Square Capital Representative called you on 2/9/at the number on file to discuss this matter

Hello ***,You had actually initiated your card to be debited for $*** by selecting add cash instead of cashing outI can see you had cashed out the funds minute after. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment,
and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 8/30/**Amount: $***Your Acquirer Reference Number is: ***Directed to a Card Ending: *** ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this

Initial Business Response /* (1000, 5, 2015/07/15) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why don't I accept their response? Because it's a computer generated responseThey have done this so many times to their customers that they have an automated response nowThis was our first transaction using SquareSquare is a complete scam run by a bunch of criminalsI strongly recommend to anyone thinking about using Square to think twice because you will only be screwed over in the long runLook how many complaints they have and the Revdex.com still gives them an A rating
Final Business Response /* (4000, 9, 2015/08/03) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint:***I am rejecting this response because: all was solved, but, I am sketched out with the time it took to show my funds as available, and I have been given horrible customer serviceThere is no way to reach the company by phone. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hi ***, Thanks for your responseDo you have any updates regarding legal advice? In the meantime, we can offer you an installment plan that would consist of bi-weekly payments with the first payment scheduled for this coming Friday, May 27, 2016 To be clear, we've outlined the agreement below: Outstanding balance: -$*** Effective Date: *** *** *** Installment Plan: $*** to be received by Square every two (2) weeks from Effective Date until the outstanding balance is paid in full. If you agree to the terms above, please confirm, and we'll send out the first invoice on the effective date listed above via email which you will be able to pay with a credit/debit card. Once your account balance is back to $0.00, this case will be closed, and you will be able to continue processing within your account. Regards,

Complaint:***I am rejecting this response because:
I compiled with their instructions and they rejected the documentation (with no reasoning why)All this could be resolved with a minute phone call with a manager
Sincerely,*** ***

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFollowing that review, Square is sorry to inform you that Square has deactivated your accountFor further information about Square’s policies, you can review section
of the Square Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment