Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
For the second time, your pre-written response does not address or acknowledge my actual complaint
I will not concede and accept this responseTry again
Sincerely,*** ***

Hello,
As Square responded on 11/22/17 This is a common issue when cardholders try to cancel EMV disputesThere are a few entities in this situation as you've notedThe card issuing bank, ***, can note that this payment is valid and start the reversal process -- this has to go to the acquiring bank *** *** in order to process a credit that will then reach Square and the merchant (yourself)We submit a cancellation letter like the one you provided us to *** *** and they in turn will use this to challenge this disputeOftentimes, the reversal credit for EMV cancellations comes some time after this letter is providedI know this is not a fraudulent transaction - we are not alleging that and *** is not alleging thatThe only issue here is probably the time it is taking to process the reversal of credit from *** to SquareHave your customer check to see if *** has actually rebilled them (their bank statement should show the original charge, a conditional credit for the dispute, and a rebill for cancelled dispute)If *** has rebilled them, they are supposed to send that credit back to *** *** so it will reach SquareI have also seen situations when banks will "double dip" since they know this is a EMV technical chargebackYou are able to call us at Square with your customer and their bank on the line, but at this time the acquiring bank *** *** does not have a direct phone line for supportWe communicate with them via email.Thank you

Complaint: ***I am rejecting this response because this is a Phishing Scam
On February *** *** Revdex.com was notified that consumers are receiving emails from Square Up notifying consumers of pending actions against their bank accountsRevdex.com reached out to Square and was notified that this is a Phishing ScamThe company request that consumers who receive this email report the incident to them via email: [email protected] Revdex.com suggest that consumers not reply to the message or give out personal or sensitive informationDo not click on any links or open an attachments.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/27) */
A member of Square's Capital team will reach out to you to discuss this matter
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a publicly held
company and we deserve to have someone call usIf they are in the business of financial loans we deserve to talk to someone on the phone...the only thing Square does is send you an automated email and never get back to you
We demand someone call us as this has gone on for over a month with no response from them
Final Business Response /* (4000, 9, 2016/02/09) */
A Square Capital Representative called you on 2/9/at the number on file to discuss this matter

Please refer to the following email sen on *** 15: Hi, You’re able to cancel a Square Cash payment if it hasn’t yet been redeemed by your recipientTo cancel a payment, click the cancel link within the confirmation email you receivedA pending payment can also be canceled from the Cash app:Tap the clock icon in the top-right corner.Tap the recipient’s name.You will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemed.Tap Cancel Payment.Tap OK to confirm.Your funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel your paymentIn this case, send a request for money to your recipient by creating a new Cash requestIf you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistancePlease let me know if you have any other questionsI’m happy to helpSquare Cash Support

Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directlyFor further assistance you will need to reach out to Square directly

Hello,
As Square emailed you on 12/10/17, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you
can review section of the Square Payment TermsAccording to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Holds on funds in your Square balance are subject to change based on any of the following: Chargebacks received after the deactivation of your account; Investigations from card issuers about one or more of your payments; or New information that indicates your account is at risk of receiving a chargebackIf you have any further questions please reach out to Square directly at ***
Thank you

Hello ***, It's ***, you and I talked when you wanted to deactivate your accountI truly apologize for the confusion! I undertsand you don't want to reactivate your account because the funds were reversed ( great bank by the way, so nice of them to do that), but if you want to return the reader we will need to re-activate your account so it comes back to us properly. I will guide you every step of the way so there are no more hiccupsLet me know if you are willing to do this, and what number I can give you a call on! Hope to hear from you soon! Once you respond you email will link back to me so there won't be another delay on my part. ***

Hello ***,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during
this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questionsIf you still have questions, please call +1-855-700-and have your customer code ready: 7573-4657-We're available Monday through Friday from a.mto p.mPacific Time

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept it until they actually deposit the the money it been since the end of may and they did not make not one deposit so it has been the days already
Final Business Response /* (4000, 26, 2016/01/15) */
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationPlease refer to the latest email correspondence between you and Square with any additional
Final Consumer Response /* (4200, 28, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept thier response becuase it has been way longer than days and I can still log in to my account so that is how they ar egetting away with what they are doing to business ownersthe days technically doesnt start till they actually deactivate the account which is what they dont doso no I will not accept thier response and I will wait till people get together and do a class action on them

Initial Business Response /* (1000, 5, 2015/07/15) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why don't I accept their response? Because it's a computer generated responseThey have done this so many times to their customers that they have an automated response nowThis was our first transaction using SquareSquare is a complete scam run by a bunch of criminalsI strongly recommend to anyone thinking about using Square to think twice because you will only be screwed over in the long runLook how many complaints they have and the Revdex.com still gives them an A rating
Final Business Response /* (4000, 9, 2015/08/03) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance They have forwarded my payment and I doubt that would have happened without your assistance and interventionGod Bless!!Sincerely, *** ***

Square has no new information to provide at this timePlease refer to Square's Seller Agreement

Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online accountTo process a refund, log in to the Square Dashboard from a computerUse the date selector tool to locate the specific paymentClick the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take business days to process but can take up to business daysThe full purchase amount, including the fees, is always returned to your customer

Initial Business Response /* (1000, 5, 2015/11/23) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer Rebuttal /*
(3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are liarsThey know who I am...the only difference is my emailThe email is***
The company name is can media but they deposit into my personal account and have ignored the fact that it's a company
And told me and I quote"Don't worry we don't need your business account infoWe will deposit your funds into your personal account"You know they are not going to resolve this they will dance around it like they do everything!!! Square is a horrible company!!!
Final Consumer Response /* (3000, 23, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have promised to release my funds on February 7th that will be a total of days that they have held my funds....if they can promise that date I will close this complaint! I'm just afraid that on February 7th they will come up with another excuse to hold it again for another days!!!
Final Business Response /* (4000, 25, 2016/01/18) */
Please refer to the latest email correspondence between you and Square from 12/23/The message states "As stated in the extension notice, we will hold the remaining funds in your Square account for an additional days from the date of extensionSince this extension went into place on November 9, these funds will be released on February 7."

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Please refer to the email sent on *** **: Hello ***, We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe
understand it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your accountDepending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business daysWe value the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputesNever wire or send money to a third party at your customer's request (including *** ***, ***, bank transfer, etc.)Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different statesNever use a shipping company that you are unfamiliar with at your customer's requestRequest a copy of the driver's license and card to verify that the name of your customer matches the name on the cardFor more information on potential scams and how to protect yourself, please visit Merchant ProtectionIf you have any questions, or suspect you may have a suspicious buyer, please reply to this emailSincerely,
Square Account Services

Initial Business Response /* (1000, 5, 2015/08/30) */
Hello,
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Square's Support
Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once they hold your account they stop you from communicating with them the cr they give you is no longer validyou get an automated message saying this account is closed and there's no way to get in touch with themthe questioned the transaction when we were on a 3-way conversation with the customer and bank and they approved the transaction but they still want to hold the funds for dayswere a small company and we count on those funds to operatethere's nothing in the agreement that says they will hold your funds for days.looking at other complaints it seems that they have done this to many other companiestheir help center doesn't help and you cant get any information because your account is closed.their is no way to speak to a live personThe email for this account is ***@gmail.com the company is prestige weddings center,inc
Final Business Response /* (4000, 10, 2015/09/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint:***I am rejecting this response because: I am not in violation of any specific terms of service, and the very fact that none are being highlighted is the exact issueI have spent money on hardware that has now become trash, and I have made numerous attempts to understand how these determinations were made with no satisfying answers ever provided, and are now forced to conclude its by design Sincerely,*** *

Complaint: ***I am rejecting this response because:
How am I supposed to contact the seller SINCE IT IS FRAUDThis automatically generated response is absolutely preposterousSincerely,*** ***