Flick Enterprises Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThere was no explanation as to why it took days to appear in my account, but it did finally arrive.Sincerely, Vicki***

(The consumer indicated he/she DID NOT accept the response from the business.)They do not answer phones or return call even with the codeThis is a scamI have already done what they have asks and they never return the calls

Complaint: ***I am rejecting this response because:
This is the same response I already responded toEither give me my money back or don't, this is a mistake on the companies part, not mineIf it was user error, I would not waste my timeI have already told everyone I know to not use this appI just want this resolvedThis is horrid customer service and a waste of my time with these kinds of responsesI have worked customer service for over years, the proper response would be an apology and to just give my money back or an apology and not give me my money back but putting the blame on the customer is not the answer.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/11) */
Square is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherIf your bank denied your claim, the
decision is final

Hello,
Square holds funds after deactivation in order to offset any potential disputes from your customers or refunds you issue
A refund requested on a payment will not take days to processdays is the amount of time after the transaction date, in which you are able to request a refund. Refunds typically take two business days to process but can take up to seven business days
At this time, Square is only able to provide live phone support for customers with an active Square account.Feel free to reply directly to Square by email if you have any questions about your account

Hello,
As previously stated, Square is unable to cancel Cash transactions after they’ve completed transferring to the recipient’s bankThe next step to take would be contacting your card issuing bank to dispute this chargeOnce you file a dispute with your bank, they will work directly with Cash App to get this matter resolved as quickly as possible

Complaint: ***I am rejecting this response because:
You still have not infomed me why my funds are being heldYou still are only pointing me to a very vague section of your user policyIf you are going to place a hold on $*K of my funds you should at least have let me know whyI would also like to have my account completely closed out, and you did not even address this in your response.
Sincerely,*** ***

Thank you for your patienceSquare has received your letter from the bank and has passed the letter to their engineersSquare will follow up with you as soon as Square has any updates

Complaint: ***I am rejecting this response because:
That is not trueI know Square Cash is able to issue refunds, because I was told back in October that I would be receiving oneI already contacted my bank regarding this issue, created a claim and my account was creditedHowever, it was reversed because they couldn’t prove I didn’t have multiple Square Cash accountsWhich I don’t*** is my only accountMy bank told me there’s nothing more they could do and advised me to reach out to Square Cash to try and resolve this matter with them directlyWhen I asked Square Cash to send me documentation that shows I only have one account to send to my bank, they stopped communicationWhen I provided Square Cash the attached e-mail that states I would be receiving a refund, they stop communicationWhen I provided my bank statements along with my *** Square Cash ledger (that shows the vast difference of transactions) they stopped communicationSquare Cash linked my debit card to another users account without my authorizationSquare Cash stated they would refund my money and I want my money back.Sincerely,*** ***

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."

Complaint: ***I am rejecting this response because: This message is a cut and paste from the last email I received on ***I did reply to this email, the response was... You can contact me at (*** ***I will need to know exactly when you are calling so I can answerI get over telemarketer calls per day
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/05) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are thousands of complaints on multiple forums in which people issue refunds through Square that are then held in excess of 30-days, so issuing refunds is not an optionIt takes very little internet research (I wish I had done some before using Square) to realize this is a regular occurrence and many honest people have been arbitrarily damaged by Square's unethical practice of withholding funds that were lawfully transacted according to the terms of Square's service agreement
I have an established business, I swiped customers cards and they took possession of the product I sellThe customers signed their name, and several left positive feedbackThere is nothing potentially fraudulent or illegal in the equation hereI responded to all of Square's request for additional information, and still they withhold my fundsBeware using Square, and for others damaged in the same way, follow these steps:
File a complaint online at FTC.gov
Contact the Attorney General of your state and file a complaint against Square and their practice of arbitrarily withholding funds, which is 'theft of services'
Leave feedback on online forums to warn others of Square's unethical business practices
This is a classic case of a big business preying on small ones
Thanks
Final Business Response /* (4000, 15, 2015/12/06) */
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationPlease reference your latest email correspondence between you and Square for specific account details
Final Consumer Response /* (4200, 17, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a canned response that doesn't address the any of the facts I've presented in this complaintThe only email I've gotten from Square over the last two weeks was from their marketing dpt with the subject line 'We'd love to hear from you', and then asking how I'm enjoying using Square
Let's be clear - I sold a product to several customers, all of who signed their nameThere have been no chargebacks, and several customers left positive feedbackInstead of depositing the funds as they represented they would do, they held the fundsWhen I inquired about the delay, they deactivated my account and told me to refund those customers and try to get payment some other wayOTHERWISE THEY WILL HOLD THE MONEY FOR AT LEAST DAYS!
Learn from my experience and avoid Square at all costsGoogle it for yourself before making the same mistake I did

Complaint: ***I am rejecting this response because: account referenced has been deactivated since *** of ***This has not been something just started today as written in square response concerning deactivation and the waiting periodIf I do have to wait to recieve my funds the waiting period should start from *** of ***Not *** ***.Sincerely,*** ***

Hello,
The sender of these payments disputed these charges with their card-issuing bankA chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed
When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for
that payment to the sender. Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment disputeIf you wish to challenge this case further, please resolve it directly with the sender

Please refer to the following email sent on October 24: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused

Complaint:
***I am rejecting this response because:Sincerely,Kyle***
this response from square is the same as I have gotten for the last weeks
I did not link anyone’s card to my account and they are behaving as though they don’t have the
resources or ability to correct it

Complaint: ***I am rejecting this responseSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/13) */
Hello,
Upon further review, a member from Square's Support team has been in communication with you regarding this matterThe most recent email was sent on October 7, informing you of next steps
Additionally, an email was sent to
you on October 6, The email states: "As part of our periodic review process, we sometimes need to collect more information regarding our customersWe are still awaiting additional information from the receiver..."
If you have additional questions regarding this matter please reply directly to the representative that sent you the email on October 7,
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are asking for a picture ID from my sister "the sender" try have NOT asked me for additional informationI have all the emails to prove itThey are giving me the run around & I don't appreciate it! I want my $back in full!
Final Business Response /* (4000, 9, 2015/10/28) */
Hello,
Upon further investigation, a member from Square's Compliance team has been in communication with you regarding this matterThe member from Compliance sent you a message on October 26, that states: "We are still awaiting a responseso that we are able to review your pending paymentPlease contact him and have him respond to the email we sent him so that we may quickly move forward with this process."
Please have the sender respond to the email that was sent to her in order to move forward with this matterIf you have any additional questions please reply to the last message that was sent to you on October 26,
Final Consumer Response /* (4200, 13, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are asking for my sister's (senders) Picture IDWe do NOT feel comfortable sending that information to them, why would that be required to get me my $back? This has gone on long enough and at this point I am considering Legal actionThey have NOT contacted me in weeksThis is horrible business practice and this has been a major headacheI have provided all the info that is associated to the transaction that is "pending" and has been "pending" for over a monthWhy is this so hard for this company to resolve? Please just have my $expedited and sent to me one way or another!!!!! Square cash is a horrible business and I would never recommend using any of their services

Complaint: ***I am rejecting this response because: The money did NOT go into my account, sorry I mistyped thatThe money did NOT go back into *** accountThe money is not in anyone's bank and it should have gotten returned to *** bank but it's notHer bank has no idea what happened to it cause it has been taken out and nothing has been put back into itShe has called her bank and all square says is check with your bankThey don't know!! Square is dancing around the problemI need to money back nowIf both of our banks don't have the money and we have verified that proof to y'all already! I have pictures of our bank statements and have sent them to y'all! Something needs to happen about this now. Sincerely,*** ***

Square has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page