Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
This is the same response I already responded toEither give me my money back or don't, this is a mistake on the companies part, not mineIf it was user error, I would not waste my timeI have already told everyone I know to not use this appI just want this resolvedThis is horrid customer service and a waste of my time with these kinds of responsesI have worked customer service for over years, the proper response would be an apology and to just give my money back or an apology and not give me my money back but putting the blame on the customer is not the answer.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Square is not a financial institution and there for cannot legally hold my fundsI agree to the day hold agreement but not for day because I belive the term of day is unreasonableOne month is enough time for review, three months is unacceptable
Sincerely,*** ***

Hello,
Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for this failed refund to your Cash CardNow that it has been credited, these funds have been returned to your Cash app balance! You will see
this the next time you open the app

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThere was no explanation as to why it took days to appear in my account, but it did finally arrive.Sincerely, Vicki***

Square has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page

Complaint:
***I am rejecting this response because:Sincerely,Kyle***
this response from square is the same as I have gotten for the last weeks
I did not link anyone’s card to my account and they are behaving as though they don’t have the
resources or ability to correct it

Hello,
Square holds funds after deactivation in order to offset any potential disputes from your customers or refunds you issue
A refund requested on a payment will not take days to processdays is the amount of time after the transaction date, in which you are able to request a refund. Refunds typically take two business days to process but can take up to seven business days
At this time, Square is only able to provide live phone support for customers with an active Square account.Feel free to reply directly to Square by email if you have any questions about your account

Complaint: ***I am rejecting this response because: This message is a cut and paste from the last email I received on ***I did reply to this email, the response was... You can contact me at (*** ***I will need to know exactly when you are calling so I can answerI get over telemarketer calls per day
Sincerely,*** ***

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."

Complaint: ***I am rejecting this response because:
That is not trueI know Square Cash is able to issue refunds, because I was told back in October that I would be receiving oneI already contacted my bank regarding this issue, created a claim and my account was creditedHowever, it was reversed because they couldn’t prove I didn’t have multiple Square Cash accountsWhich I don’t*** is my only accountMy bank told me there’s nothing more they could do and advised me to reach out to Square Cash to try and resolve this matter with them directlyWhen I asked Square Cash to send me documentation that shows I only have one account to send to my bank, they stopped communicationWhen I provided Square Cash the attached e-mail that states I would be receiving a refund, they stop communicationWhen I provided my bank statements along with my *** Square Cash ledger (that shows the vast difference of transactions) they stopped communicationSquare Cash linked my debit card to another users account without my authorizationSquare Cash stated they would refund my money and I want my money back.Sincerely,*** ***

Hello,
As previously stated, Square is unable to cancel Cash transactions after they’ve completed transferring to the recipient’s bankThe next step to take would be contacting your card issuing bank to dispute this chargeOnce you file a dispute with your bank, they will work directly with Cash App to get this matter resolved as quickly as possible

Initial Business Response /* (1000, 5, 2015/11/05) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are thousands of complaints on multiple forums in which people issue refunds through Square that are then held in excess of 30-days, so issuing refunds is not an optionIt takes very little internet research (I wish I had done some before using Square) to realize this is a regular occurrence and many honest people have been arbitrarily damaged by Square's unethical practice of withholding funds that were lawfully transacted according to the terms of Square's service agreement
I have an established business, I swiped customers cards and they took possession of the product I sellThe customers signed their name, and several left positive feedbackThere is nothing potentially fraudulent or illegal in the equation hereI responded to all of Square's request for additional information, and still they withhold my fundsBeware using Square, and for others damaged in the same way, follow these steps:
File a complaint online at FTC.gov
Contact the Attorney General of your state and file a complaint against Square and their practice of arbitrarily withholding funds, which is 'theft of services'
Leave feedback on online forums to warn others of Square's unethical business practices
This is a classic case of a big business preying on small ones
Thanks
Final Business Response /* (4000, 15, 2015/12/06) */
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationPlease reference your latest email correspondence between you and Square for specific account details
Final Consumer Response /* (4200, 17, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a canned response that doesn't address the any of the facts I've presented in this complaintThe only email I've gotten from Square over the last two weeks was from their marketing dpt with the subject line 'We'd love to hear from you', and then asking how I'm enjoying using Square
Let's be clear - I sold a product to several customers, all of who signed their nameThere have been no chargebacks, and several customers left positive feedbackInstead of depositing the funds as they represented they would do, they held the fundsWhen I inquired about the delay, they deactivated my account and told me to refund those customers and try to get payment some other wayOTHERWISE THEY WILL HOLD THE MONEY FOR AT LEAST DAYS!
Learn from my experience and avoid Square at all costsGoogle it for yourself before making the same mistake I did

Complaint: ***I am rejecting this response because:
The response was irrelevant to my original complaintPlease review it again and respond accordingly to the raised points.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did all the proper paper work and even was emailed confirmation that everything was set upIf Square was going to have a problem with our account it should have been dealt with before we used the accountIt is not right for a company that provides a service for merchants to use to conduct business with customers to cancel it and hold our fundsCancelling the Square is their choice BUT HOLDING OUR MONEY FOR DAYS IS NOTThey are stealing our money for daysI want the funds released!!!!!!!!!!!
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can understand a lot of things in todays societyAnd I can see where they would be cautious to release my funds if I would have typed in the credit cards numbers, But what gets me is that every swipe that was made came with a signature and a receipt was sent to the customer that is about as honest as it can getI guess Square needs to hold my money longer so that they can draw interest of it to better there end of year salesI know that I'm not only one there doing it to I don't think they have the right to holds funds that belongs to youI have a tax number a Business name and I had an account to send it toThere should have not been any problems with what to placeEvery chance I get I tell more people about what square did to me so that it doesn't happen to themI think they are nothing more than wolves in sheep clothingAnd further more I should have just went through my bank I wouldn't being going through this
Final Business Response /* (4000, 15, 2015/11/20) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account

Complaint:
***I am rejecting this response because:
I never run my personal credit cardI run the card given to me from the owner of the company I work for to pay for his airplane expenses and my salary as welleverything is legit and documentedVery poor service provided by squareI said multiple times I was available to provide any documentation they may have need to proof the legitimacy of all the transaction but they didn't give me the optionAnyway I'm not interested to do business with them anymore but customers need to know how bad is their service for a legitimate business like mine
Sincerely,*** ***

Complaint: ***I am rejecting this response because: account referenced has been deactivated since *** of ***This has not been something just started today as written in square response concerning deactivation and the waiting periodIf I do have to wait to recieve my funds the waiting period should start from *** of ***Not *** ***.Sincerely,*** ***

Please refer to the following email sent on October 24: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused

Hello,
The sender of these payments disputed these charges with their card-issuing bankA chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed
When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for
that payment to the sender. Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment disputeIf you wish to challenge this case further, please resolve it directly with the sender

Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Upon further investigation, a member from Square's Disputes Team reached out to you on August 10, and informed you that "Unfortunately, we are unable to process refunds on behalf of merchantsIf you are unable to resolve this
with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherIf you have already filed a dispute with your bank, we will contact the merchant accordingly once we are notified of the dispute"
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how can I resolve this issue with all the merchants when I did not make these 'purchases' and have no clue how to get in touch with any of them
Seems like you are 'passing *** buck'
Final Business Response /* (4000, 9, 2015/09/09) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on August 4, In the email message the representative stated that "If you have any questions about a charge you do not recognize on your bank statement, I would recommend disputing the charge with you bankYour bank has the necessary tools to look into your situation further."
Furthermore, a message was sent to you on August 10, stating that "Unfortunately, we are unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you further."
If you have additional questions regarding this matter please reply to the messages sent to you by Square's Support Team
Final Consumer Response /* (4200, 13, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
again, please advise how on earth I can contact merchant when I DID NOT make these charges!!!
Poor business practices on your part
I will be pursuing this farther

Complaint: ***I am rejecting this responseSincerely,*** ***