Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
Square "deactivated" my account at their discretion and without even contacting me or the invoiced party, which automatically cut all communication off. The last I heard from them was that they will be holding my money for 90+ days! They also need to look how the "refund" is worded, because it sounds like they have days to play with the money
If my client could have paid by cash or check it would have been done first. As I have said before this has hurt two businesses and we are spreading the word regarding Square collecting interest on customers money. If they were so concerned with my client wanting to reverse the charge, they should have done it at the time they paid themselves
This dispute will NOT be done until they release MY MONEY!Sincerely,Marleen ***

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve period

Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment Terms
Square regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund

Complaint: ***I am rejecting this response because: while I am indifferent about whether my account is reinstated or not, the $** credit that I redeemed for this device should be transferred to the bank account on record or a refund be issued for the device. Square is saying that they will hold my $** credit set for deposit to my bank account for days or even longer with determinate limit, which is effectively the equivalent of them telling me that they will not release the funds in my account. Sincerely,*** ***

Complaint: ***I
am rejecting this response because:It is unacceptableI contacted my bank and was advised they only had the name and the company; no other informationAlso someone from SquareTrade contacted me (I still have the email) stating they would provide this information if I provided them with the last of my card number and transaction information in which I did and never received a replyIf I am stating a charge is fraudulent one would assume the company providing the service would wan to assistI will be taking this to the regulatory agency and file charges against not only this Tom person but also Square Trade for being irresponsible in verifying their vendors don't commit criminal acts as well as promoting this type of fraudI must also mention that the following day our bank alerted us to another potential attempt to charge outlr account from CaliforniaI would ask that Square Trade take some responsibility in the matter.Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)They have still not made an attempt to call meI don't care about there customer codeI called them and they still have not returned my call*** can rate them whatever they want but we all know it is a jokeI challenge anyone from the *** to talk to a human being up thereI'm just one customer they have plenty of other ones to alienate I am just no longer a clientThe bank returned my money they could not talk to a human being either

We would recommend you contact your local law enforcement and file a reportSquare will work with law enforcement in anyway possible

SquareHello ***,We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid
cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.Please understand that if you process these types of payments again, we’ll have to deactivate your Square account.Thank you for understanding.Sincerely,Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only because the refund was completedThis does not mean it is acceptable for Square to hold small business funds for days with no explanation and further desactivate the accountNeither is a good business practice to not have a customer service contact where to speak with a person.Sincerely, Chisselle***

Since you had a few incomplete Cash payments, they do count towards your weekly sending limitTherefore, you will need to wait a few more days before you can send this amount again

Initial Business Response /* (1000, 5, 2016/01/26) */
Square has reached out multiple times to discuss your accountPlease respond to the latest email correspondence between you and SquareThe message states: "I would be happy to schedule some time with you on Wednesday to chatPlease let me
know a convenient time between 9am - 5pm PST and I will reach out."

Complaint: ***I am rejecting this response because: *** documentation was sent to SQUARE this week showing a $*** deposit through my Account on Square but the money has never showed upSQ was sent client document and their contact information to enable SQ to research their own accounting Those funds were never received with my business since the transaction was done on *** There are THOUSANDS of businesses complaining about this same type of situation about SQ on ***, *** and Revdex.com Hopefully, SQ can do better accounting and be more TRANSPARENT about "credit card companies get final say, there is NO appeal or arbitration process" Therefore, any Credit Card company can rule in their own client's favor no matter what documents are provided to them via SQ Merchants Business owners are getting shafted royally by companies like SQ and if we do not stand together and fight this kind of insanity, its just going to get worse We work VERY HARD for the pennies we make.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I am also a square account holderHowever, the Square Cash app, I have been told, has nothing, or very little to do with Square
Please explain the limits of cash transfers, why I had an unsuccessful experience and why I lost of $*** using your application
Sincerely,*** ***

Please refer to the following email sent to you on *** 7: Hello Jeff, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our
policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Complaint:***I am rejecting this response because:
Square keeps Insisting the letter isn't sufficient when it clearly states that they were recharging the customer and after their investigation found the transaction to be validStop aying this is the customers bank when it is not! I have now attached the customers credit card statement which clearly shows the transaction being reinstated to her!!!! It is also on the same date as the letter *** that the charges are reinstated to the customer.!!!!Additionally, I had a conference call with the customer and Barclay bank who is the customers bank and they even said that they were not holding or rejecting the funds for any reasonthey sent the funds to Square which should have been sent to my bank accountSquare is the issue hereThe customer has been recharged which I have now proven in separate examplesThe letter, the customers CC statement and the phone conversation with the customers bank and the customerI want the monies owed to me. Sincerely,*** ***

Complaint: ***I am rejecting this response because: They are sending the same exact responseThis same message was sent on *** and again today. They have done research and made attempts to even look into my concernThey have not contacted me or returned my emails or callsSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think that it is EXTERMLY unfair that Square won't release my funds to meFirst, they are virtually impossible to get a hold ofYou can only send an email and hope that someone gets back to youI honestly don't know what I did to violate their terms and conditionsIt really doesn't matter, I respect their decision to terminate my account I just don't understand holding those funds for daysI also don't understand why treat everyone the sameThere are consultants who do the exact same job that I do that use Square without a problemThey did not have to provide all of the information that Square requested to meI also don't understand why they allowed me to accept payments through their website before they finished approving everythingThey shouldn't let businesses accept use their services before their account/business is verified by SquareMaybe they need to change their sign up procedure
Final Business Response /* (4000, 9, 2015/09/26) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am not happy with the response I do not believe that it will change

***
While I'm unable to disclose policies related to how we review seller's using Square, I can assure you that their information has been passed along to our Account Services Team for review. If the seller in question has not reached out to you in regards to your request that we've
forwarded along to them, it is within your right to contact your card-issuer for assistance, or to disregard this option entirely. Thank you, Jay Square Support

Hello,
Based on the facts of the investigation provided by yourself and the merchant the Visa card network concluded that the merchant is entitled to the funds that are currently in your accountIf you would like to further pursue this claim, you may do so by contacting the merchant directly

Please refer to the email correspondence sent by Square on 3/31/Hi, Looking at your account, I can confirm that this payment attempt to send Cash was declined by the sender's card-issuing bank.Square is not informed of the exact reason a payment attempt is declined, so I definitely recommend
they contact their bank for more informationAny pending charges on their bank statement should disappear in a few business days.Please let me know if you have any additional questionsI'm happy to help.The decision by the card issuing bank is a preliminary decisionYour customer has a period from the preliminary decision date to re-open this dispute