Flick Enterprises Inc

Square's Account Services team completed a review of your account and reset your profileThis will assist with future transactions being processed as requested.If you also have a Cash Card, you’ll need to issue a new one from the app:Tap Cash Card or the dollar amount at the top of the screen.Tap
the image of your Cash Card.Tap Report Lost Cash Card > Continue.Enter your PIN to confirm replacement Cash Card.We’ll issue you a brand new card number and start making your new card.We apologize for any inconvenience and look forward to your continued business

Initial Business Response /* (1000, 5, 2015/08/30) */
Hello,
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Square's Support
Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once they hold your account they stop you from communicating with them the cr they give you is no longer validyou get an automated message saying this account is closed and there's no way to get in touch with themthe questioned the transaction when we were on a 3-way conversation with the customer and bank and they approved the transaction but they still want to hold the funds for dayswere a small company and we count on those funds to operatethere's nothing in the agreement that says they will hold your funds for days.looking at other complaints it seems that they have done this to many other companiestheir help center doesn't help and you cant get any information because your account is closed.their is no way to speak to a live personThe email for this account is ***@gmail.com the company is prestige weddings center,inc
Final Business Response /* (4000, 10, 2015/09/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint:***I am rejecting this response because: I am not in violation of any specific terms of service, and the very fact that none are being highlighted is the exact issueI have spent money on hardware that has now become trash, and I have made numerous attempts to understand how these determinations were made with no satisfying answers ever provided, and are now forced to conclude its by design Sincerely,*** *

Initial Business Response /* (1000, 5, 2015/11/11) */
Based on the email sent by Square on 11/9/15, the funds have been deposited into your linked bank accountPlease respond directly to the email between you and Square with any additional questions or concerns

Hello *** *,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferred
During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/login (https://squareup.com/subscriptions/r?ee=9f145a4cc9a015a151b70a999f049ede71dd220...⇄ click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help (https://squareup.com/subscriptions/r?ee=904823aedf9d91e0c9907ffc5a3e94f209b5d2d...⇄ and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy (https://squareup.com/subscriptions/r?ee=c899b665e8c2f49eebec2b5de71e56a288200e3...⇄

Please refer to the email sent on *** **: Hello ***, We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processWe
understand it can be a frustrating experience and apologize for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your accountDepending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business daysWe value the security of your Square account, and the verification process helps us keep your account safeDue to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputesNever wire or send money to a third party at your customer's request (including *** ***, ***, bank transfer, etc.)Double check the billing zip code with the shipping zip code providedBe cautious if they are not near each other or in different statesNever use a shipping company that you are unfamiliar with at your customer's requestRequest a copy of the driver's license and card to verify that the name of your customer matches the name on the cardFor more information on potential scams and how to protect yourself, please visit Merchant ProtectionIf you have any questions, or suspect you may have a suspicious buyer, please reply to this emailSincerely,
Square Account Services

Complaint: ***I am rejecting this response because: My bank informed me that there are no pending deposits and my
friends bank has not refunded the money to her accountHow do we go about canceling the payment? It has been well over days, the payment has not been claimed and there is still no cancel option
Cash Accidentally Sent to the Wrong Address
If Cash was sent to the wrong email or phone number, you can cancel the payment if it hasn’t yet been claimedLearn more about canceling payments
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/29) */
Square credited $and $back to your account on 12/17/and 12/20/Please reference your latest email correspondence between you and Square with any questions
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The
consumer indicated he/she ACCEPTED the response from the business.)

Hello,Looking at your account, I can confirm that your attempt to send money with Square Cash was declined by your card-issuing bank.Square is not informed of the exact reason a payment attempt is declined, so I definitely recommend that you contact your bank for more informationAlso, keep in mind
that declined payments may result in pending charges on your bank statement, but these should disappear in a few business days.Let me know if you have any further questions about thisI’m happy to help

Complaint: ***I am rejecting this response because:
How am I supposed to contact the seller SINCE IT IS FRAUDThis automatically generated response is absolutely preposterousSincerely,*** ***

Complaint: ***I am rejecting this response because:That response is completely untrueI have spoken to the Law
firm that Square is referring to as the lienholderThat firm issued a release over a week ago and I have a copy Square has already told me that they received it
Please note that square refuses:
1) to give me a phone number so I can talk to someone via telephoneI have requested dozens of times to have a square rep call me or give me a code so I can call
2) they refuse to give me a copy of the liens
3) they refuse to give me any proof of their terms/conditions regarding liens and uccnotices
How the Revdex.com could even give this company anything But an F rating is unimaginable
This company has held funds for yearsThey did zero due diligence with regards to the liens to check the accuracyThey refused to Speak to me and or assist me with this matter
No business should be allowed to just hold a consumers money for Years!! Without proof that the liens or lien were not fraudulent.
No business should be allowed to shut out consumers by having no phone access It is by Squares actions alone that this matter has gone on for so long.
There is a UCCon file with the Az Sec of States Office that terminated the UCCand Square has the lien releases from both parties that they insisted they needed them from.
Any reason they give for continuing to hold my money is a lie and just a way for them to continue to steal "held" funds from consumers
Sincerely,Tracy ***

Hello,
Square took a look at your account and can confirm that this pending payment has been voided by the merchantThese funds have been returned to your Cash balance and you will be able to see this the next time you open your appYou may also be able to reach out directly to the merchant for
more information

Complaint:***I am rejecting this response because:
The bank can't trace any transactions initiated by Square Inc.. I am personal friends with the account holder and we have been working with the bank that the money was allegedly returned to. The bank cannot trace anything that is not there and did not see any money returned to the original account or any account. Shouldn't Square provide me with the money trace to prove they returned it? After all it is there bank. Square's response is bizarre at best. I am finding many articles posted on the internet of cases like this with Square.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon further review, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square
Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Upon further inspection, it appears that the funds were sent to be deposited into your linked account on September 28,
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THANK YOU Revdex.com!!! It took Square over the days they said they will hold the money to return it to its rightful owner! If it wasn't for you, i'm sure Square would still have my money!
Square, you can quote your seller agreement all you wantYou emailed me this "form" letter a dozen timesIt doesn't give any good reason why a business that has been conducting business for over years would pose a credit risk or be involved in illegal activiesDo you think we would still be in business? Maybe if you had some customer service and someone to talk to, that would go a long way in resolving mattersI will do my best to warn people to stay away from SquareThanks for nothing...it has certainly NOT been a pleasure doing business with you!

Hello ***,We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won't be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren't sure how to refund a payment, this Support Center "article":*** will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.Please understand that if you process these types of payments again, we'll have to deactivate your Square account. Thank you,

Please refer to the latest email correspondence sent by Square on 6/8/**Square can send you your money as soon as you've linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacks
*Unfortunately, Square can't deposit to pre-paid bank cards or online-only accounts.* To link a bank account, follow these steps: # Sign in to "Account&Settings":https://squareup.com/dashboard/business/bank-account in your online Square Dashboard# Add the requested bank account informationWhen adding a name for your bank, pick any name that will help you identify the accountIt doesn't have to be the same name on the bank accountIt's good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checksYou'll want to confirm with your credit union that you're using the correct account number# Click *Verify Account*The verification process can take up to business daysWe'll deposit $to your account and then withdraw the $back to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your "online dashboard":https://squareup.com/dashboard/business/bank-accounts-overviewOnce your bank account has verified, your deposits will be sent according to your deposit scheduleIf you'd like, you can learn more about "Square's different deposit schedules":https://squareup.com/help/article/in our Support Center

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Complaint: ***I am rejecting this response because:
This is the same response over and over nothing has changedGeneric computer generated response.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Square's answer does not address my complaint Yes my merchant account was cancelled by them - that is stated in my complaint Yet on *** ** *** on an account that was cancelled by Square's own statement at least two months before - Square withdraws $*** (my mistake I stated $*** in my complaint) with no explanation either via my or more attempts to reach their customer service nor in their reply to this complaint My complaint is solely about being charged a fee for a service I no longer have with no explanation and no attempt either via their own customer service or in this responds to address the sole issue I want the $*** fee refunded and maybe even an apology.
Below is a copy of the transaction line Why is Square taking $*** from a closed account? Please Square responder - address the complaint and do the right thing
Simple solution - refund the $*** now Thank you
***
WITHDRAW / Square Inc *** ***
***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:this response is generic I have been asking for a call I’m getting my lawyer involved Sincerely,Tashika ***