Flick Enterprises Inc

Complaint:***I am rejecting this response because:
I compiled with their instructions and they rejected the documentation (with no reasoning why)All this could be resolved with a minute phone call with a manager
Sincerely,*** ***

Hi ***, Thanks for your responseDo you have any updates regarding legal advice? In the meantime, we can offer you an installment plan that would consist of bi-weekly payments with the first payment scheduled for this coming Friday, May 27, 2016 To be clear, we've outlined the agreement below: Outstanding balance: -$*** Effective Date: *** *** *** Installment Plan: $*** to be received by Square every two (2) weeks from Effective Date until the outstanding balance is paid in full. If you agree to the terms above, please confirm, and we'll send out the first invoice on the effective date listed above via email which you will be able to pay with a credit/debit card. Once your account balance is back to $0.00, this case will be closed, and you will be able to continue processing within your account. Regards,

Square's Account Services team completed a review of your account and reset your profileThis will assist with future transactions being processed as requested.If you also have a Cash Card, you’ll need to issue a new one from the app:Tap Cash Card or the dollar amount at the top of the screen.Tap
the image of your Cash Card.Tap Report Lost Cash Card > Continue.Enter your PIN to confirm replacement Cash Card.We’ll issue you a brand new card number and start making your new card.We apologize for any inconvenience and look forward to your continued business

Complaint:***I am rejecting this response because: all was solved, but, I am sketched out with the time it took to show my funds as available, and I have been given horrible customer serviceThere is no way to reach the company by phone. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/29) */
Square credited $and $back to your account on 12/17/and 12/20/Please reference your latest email correspondence between you and Square with any questions
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The
consumer indicated he/she ACCEPTED the response from the business.)

Hello,Looking at your account, I can confirm that your attempt to send money with Square Cash was declined by your card-issuing bank.Square is not informed of the exact reason a payment attempt is declined, so I definitely recommend that you contact your bank for more informationAlso, keep in mind
that declined payments may result in pending charges on your bank statement, but these should disappear in a few business days.Let me know if you have any further questions about thisI’m happy to help

Complaint:***I am rejecting this response because:
The bank can't trace any transactions initiated by Square Inc.. I am personal friends with the account holder and we have been working with the bank that the money was allegedly returned to. The bank cannot trace anything that is not there and did not see any money returned to the original account or any account. Shouldn't Square provide me with the money trace to prove they returned it? After all it is there bank. Square's response is bizarre at best. I am finding many articles posted on the internet of cases like this with Square.
Sincerely,*** ***

Hello,
Square took a look at your account and can confirm that this pending payment has been voided by the merchantThese funds have been returned to your Cash balance and you will be able to see this the next time you open your appYou may also be able to reach out directly to the merchant for
more information

Hello *** *,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferred
During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/login (https://squareup.com/subscriptions/r?ee=9f145a4cc9a015a151b70a999f049ede71dd220...⇄ click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help (https://squareup.com/subscriptions/r?ee=904823aedf9d91e0c9907ffc5a3e94f209b5d2d...⇄ and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy (https://squareup.com/subscriptions/r?ee=c899b665e8c2f49eebec2b5de71e56a288200e3...⇄

Please refer to the latest email correspondence sent by Square on 6/8/**Square can send you your money as soon as you've linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacks
*Unfortunately, Square can't deposit to pre-paid bank cards or online-only accounts.* To link a bank account, follow these steps: # Sign in to "Account&Settings":https://squareup.com/dashboard/business/bank-account in your online Square Dashboard# Add the requested bank account informationWhen adding a name for your bank, pick any name that will help you identify the accountIt doesn't have to be the same name on the bank accountIt's good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checksYou'll want to confirm with your credit union that you're using the correct account number# Click *Verify Account*The verification process can take up to business daysWe'll deposit $to your account and then withdraw the $back to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your "online dashboard":https://squareup.com/dashboard/business/bank-accounts-overviewOnce your bank account has verified, your deposits will be sent according to your deposit scheduleIf you'd like, you can learn more about "Square's different deposit schedules":https://squareup.com/help/article/in our Support Center

Complaint: ***I am rejecting this response because:That response is completely untrueI have spoken to the Law
firm that Square is referring to as the lienholderThat firm issued a release over a week ago and I have a copy Square has already told me that they received it
Please note that square refuses:
1) to give me a phone number so I can talk to someone via telephoneI have requested dozens of times to have a square rep call me or give me a code so I can call
2) they refuse to give me a copy of the liens
3) they refuse to give me any proof of their terms/conditions regarding liens and uccnotices
How the Revdex.com could even give this company anything But an F rating is unimaginable
This company has held funds for yearsThey did zero due diligence with regards to the liens to check the accuracyThey refused to Speak to me and or assist me with this matter
No business should be allowed to just hold a consumers money for Years!! Without proof that the liens or lien were not fraudulent.
No business should be allowed to shut out consumers by having no phone access It is by Squares actions alone that this matter has gone on for so long.
There is a UCCon file with the Az Sec of States Office that terminated the UCCand Square has the lien releases from both parties that they insisted they needed them from.
Any reason they give for continuing to hold my money is a lie and just a way for them to continue to steal "held" funds from consumers
Sincerely,Tracy ***

Complaint: ***I am rejecting this response because: My bank informed me that there are no pending deposits and my
friends bank has not refunded the money to her accountHow do we go about canceling the payment? It has been well over days, the payment has not been claimed and there is still no cancel option
Cash Accidentally Sent to the Wrong Address
If Cash was sent to the wrong email or phone number, you can cancel the payment if it hasn’t yet been claimedLearn more about canceling payments
Sincerely,*** ***

Hello ***,We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won't be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren't sure how to refund a payment, this Support Center "article":*** will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.Please understand that if you process these types of payments again, we'll have to deactivate your Square account. Thank you,

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon further review, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square
Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Upon further inspection, it appears that the funds were sent to be deposited into your linked account on September 28,
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THANK YOU Revdex.com!!! It took Square over the days they said they will hold the money to return it to its rightful owner! If it wasn't for you, i'm sure Square would still have my money!
Square, you can quote your seller agreement all you wantYou emailed me this "form" letter a dozen timesIt doesn't give any good reason why a business that has been conducting business for over years would pose a credit risk or be involved in illegal activiesDo you think we would still be in business? Maybe if you had some customer service and someone to talk to, that would go a long way in resolving mattersI will do my best to warn people to stay away from SquareThanks for nothing...it has certainly NOT been a pleasure doing business with you!

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFollowing that review, Square is sorry to inform you that Square has deactivated your accountFor further information about Square’s policies, you can review section
of the Square Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Initial Business Response /* (1000, 5, 2015/11/11) */
Based on the email sent by Square on 11/9/15, the funds have been deposited into your linked bank accountPlease respond directly to the email between you and Square with any additional questions or concerns

Complaint: ***I am rejecting this response because: *** documentation was sent to SQUARE this week showing a $*** deposit through my Account on Square but the money has never showed upSQ was sent client document and their contact information to enable SQ to research their own accounting Those funds were never received with my business since the transaction was done on *** There are THOUSANDS of businesses complaining about this same type of situation about SQ on ***, *** and Revdex.com Hopefully, SQ can do better accounting and be more TRANSPARENT about "credit card companies get final say, there is NO appeal or arbitration process" Therefore, any Credit Card company can rule in their own client's favor no matter what documents are provided to them via SQ Merchants Business owners are getting shafted royally by companies like SQ and if we do not stand together and fight this kind of insanity, its just going to get worse We work VERY HARD for the pennies we make.Sincerely,*** ***

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve period

Complaint: ***I am rejecting this response because:
This is the same response over and over nothing has changedGeneric computer generated response.Sincerely,*** ***