Flick Enterprises Inc

After further review of your business "*** *** *** * ***" we found the your business sales merchandise and also provide financial services, which is prohibited by Section (16) of the Square Seller Agreement

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I do not understandThe response you gave a second time is the same exact response I got from you the first timeword for word! You did not answer what I complained about Sincerely,*** ***

Square's Account Services team will take the appropriate steps to investigate this activityPlease note that due to Square's security and privacy policy, Square is unable to disclose any further specific information about the merchantAt your discretion, you can report the situation to law enforcement and we will be able to cooperate with any investigation they initiateUnrecognized transactions on your credit card should be reported directly to your credit card issuerSquare will communicate directly with the issuer when a dispute is filed

Complaint:***I am rejecting this response because:Sincerely,*** ***

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment Terms.Square regrets to inform you that, starting from the date of
your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original paymentYou can refund a payment from the Transactions page in your Square Dashboard * *** **

Complaint: ***I am rejecting this response because:
The bank account was relinked in December and has been actively linked ever since until Square decided to freeze my transactions. The account was also supposed to be lifted off of restriction after days and has not been. Ironically now some refunds are going through, but there are several where funds came out of my balance and were not given to the customers, despite the funds coming out of my balance. How else do you go from a positive balance of almost $to negative balance of almost $200?! There are a whole lot of issues here and none are being resolved...and this is effecting customers which it should not. Again, Square will be the one having to deal with chargebacks from taking refunds out of my account but not sending it back to the customer.Sincerely,Allison ***

Initial Business Response /* (1000, 5, 2016/01/10) */
Square sent you an email in regards to your account status on 12/27/The message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions
associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account."
Your account also has an outstanding dispute for $Please note that the dispute process can take up to days to fully resolvePlease refer to your latest email correspondence with any questions

Complaint: ***I am rejecting this response because:
I have only used this e-mail address (the
same that was used to contact the bureau) during my time with this company (Square, Inc.)The e-mail was, indeed, the same that was used to communicate and conduct business with the company (Square, Inc.)Sincerely,Brittany McCullers

Complaint: ***I am rejecting this response because: I cant read the response it keeps brining up your letter to me telling me you received a response. Two friends tried also and none of us can view the response in your system.Sincerely,*** ***

Complaint: ***I am rejecting this response because: the business did nothing to resolve the issue except send the same exact email that first created the issue further more they did not even bring up any of the details of why this happenedI still have not received my moneythis was at the lowest level of satisfactory Sincerely,*** ***

Please refer to the latest email correspondence sent by Square on 10/16*** Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about
our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer
Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm quite disappointed to see that after days my account has not been found yet!
The account is opened with the email used for this complaint (***@***.com) and the name of the person that opened the account is myself (First name: *** Last name: ***)
The name of my business is: *** Group, LLC
I hope this informations will help to find my account and to have a good resolution at my case
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never had to refund any transaction and I never had any problem of sort with my customersThis behavior is totally UNACCEPTABLE and it damage my company without any reason!
If they don't want to do business with me they are free to terminate my account, I don't want to do business with them either, but GIVE ME MY MONEY!
I can understand a reserve of few days, but months???
The customer paid on their website using an invoice that I sent using their website, if Square thinks this activity is too risky could have warned me when I sent the invoice, not holding the funds after the client has paid the invoice!
This company is SCAM!
And don't answer with article of the contract when you advertise fast payments and easy setup, this behavior in UNACCEPTABLE and ILLEGAL
Final Business Response /* (4000, 15, 2015/11/19) */
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedWe appreciate your patience and apologize again for any inconvenience this may have causedSincerely, Square Account Services

Initial Business Response /* (1000, 5, 2015/08/23) */
Hello,
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Square's Support
Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures

Hello ***, your funds are being held for an additional days due to offset any potential chargebacks or disputesSince this extension was issued on *** 11, these funds will be released on *** Depending on your bank’s policies, you should see these funds one to two business days after
we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank

Hello ***, your funds are being held for an additional days due to offset any potential chargebacks or disputesSince this extension was issued on *** 11, these funds will be released on *** Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank

Complaint: ***
I am rejecting this response because: I have explained to you that I have provided goods to my customer, and the payment is for thatwho the hell are you people to decide that I should refund when customer bought products from me? You dont know what I soldi will be filing a lawsuit for this metter, you guys are fraud
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/11) */
Square is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherIf your bank denied your claim, the
decision is final

Hello,Square looked at your account, and it appears you were successfully able to transfer your balance to another userPlease let Square know if you need any further assistance