Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
The response was irrelevant to my original complaintPlease review it again and respond accordingly to the raised points.Sincerely,*** ***

Complaint: ***I am rejecting this response because: the business is not willing to resolve the issue in any wayThey provide the same answer all over again to all of their customers who complain to the Revdex.comTheir business practices are unreasonable to meI believe they should do the verification process before they let customers process credit card paymentsIt is not right that they keep large amounts of money "hostage" for a long period of timeThey offer a refund to my customer's credit card, but it will make my company look really bad in the eyes of my customer.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/20) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same automated response that was given in the email where I stated that Square Inc keeping MY money from me was unacceptable! I have done absolutely nothing wrong and have been ROBBED by Square Inc for no reason what so everI cannot issue a refund then receive a payment a different way as I have given the merchandise to a customer who does not live in this areaI will be contacting a legal representative to see what my options areThis company is beyond shady and are nothing more than thieves and scam artistsI will make sure everyone I know hears about this
Final Business Response /* (4000, 9, 2015/12/07) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Please refer to the latest email correspondence between you and SquareThe message states, "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 17, these funds will be released on February 15."
Final Consumer Response /* (4200, 13, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is nothing more than a bit theft schemeI have told multiple users about this company and their theft of money for MONTHS from hundreds of usersI have contacted a lawyer and will be filing a petition for all the people this has happened to, so maybe JUST MAYBE this company can stop scamming people out of their money FOR ABSOLUTELY NO REASON! Square inc should require you to be "APPROVED" BEFORE you utilize their service, not after a couple transactions and then they STEAL your money for months for ABSOLUTELY no reasonPeople should just check with their business banking company as they offer many solutions compared to these scam artistsGlad multiple people are leaving their service

Complaint:
***I am rejecting this response because:
I never run my personal credit cardI run the card given to me from the owner of the company I work for to pay for his airplane expenses and my salary as welleverything is legit and documentedVery poor service provided by squareI said multiple times I was available to provide any documentation they may have need to proof the legitimacy of all the transaction but they didn't give me the optionAnyway I'm not interested to do business with them anymore but customers need to know how bad is their service for a legitimate business like mine
Sincerely,*** ***

Hello *** ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did all the proper paper work and even was emailed confirmation that everything was set upIf Square was going to have a problem with our account it should have been dealt with before we used the accountIt is not right for a company that provides a service for merchants to use to conduct business with customers to cancel it and hold our fundsCancelling the Square is their choice BUT HOLDING OUR MONEY FOR DAYS IS NOTThey are stealing our money for daysI want the funds released!!!!!!!!!!!
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can understand a lot of things in todays societyAnd I can see where they would be cautious to release my funds if I would have typed in the credit cards numbers, But what gets me is that every swipe that was made came with a signature and a receipt was sent to the customer that is about as honest as it can getI guess Square needs to hold my money longer so that they can draw interest of it to better there end of year salesI know that I'm not only one there doing it to I don't think they have the right to holds funds that belongs to youI have a tax number a Business name and I had an account to send it toThere should have not been any problems with what to placeEvery chance I get I tell more people about what square did to me so that it doesn't happen to themI think they are nothing more than wolves in sheep clothingAnd further more I should have just went through my bank I wouldn't being going through this
Final Business Response /* (4000, 15, 2015/11/20) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account

Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Upon further investigation, a member from Square's Disputes Team reached out to you on August 10, and informed you that "Unfortunately, we are unable to process refunds on behalf of merchantsIf you are unable to resolve this
with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherIf you have already filed a dispute with your bank, we will contact the merchant accordingly once we are notified of the dispute"
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how can I resolve this issue with all the merchants when I did not make these 'purchases' and have no clue how to get in touch with any of them
Seems like you are 'passing *** buck'
Final Business Response /* (4000, 9, 2015/09/09) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on August 4, In the email message the representative stated that "If you have any questions about a charge you do not recognize on your bank statement, I would recommend disputing the charge with you bankYour bank has the necessary tools to look into your situation further."
Furthermore, a message was sent to you on August 10, stating that "Unfortunately, we are unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you further."
If you have additional questions regarding this matter please reply to the messages sent to you by Square's Support Team
Final Consumer Response /* (4200, 13, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
again, please advise how on earth I can contact merchant when I DID NOT make these charges!!!
Poor business practices on your part
I will be pursuing this farther

Hello,
As previously stated, Square is unable to cancel or refund Cash transactions after the funds have been transferred to an individual’s bankPlease consult with your bank for the status of your dispute with them, and Square will work directly with your bank regarding the dispute once they contact Square

Please refer to the following email sen on *** 15: Hi, You’re able to cancel a Square Cash payment if it hasn’t yet been redeemed by your recipientTo cancel a payment, click the cancel link within the confirmation email you receivedA pending payment can also be canceled from the Cash
app:
Tap the clock icon in the top-right corner.Tap the recipient’s name.You will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemed.Tap Cancel Payment.Tap OK to confirm.Your funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel your paymentIn this case, send a request for money to your recipient by creating a new Cash request. If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistancePlease let me know if you have any other questionsI’m happy to helpSquare Cash Support

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our account was in perfect standingWe used square to conduct a sale of which the proceeds were to go towards our daughters tuition for fall semester I have been advised by a member of Square Services team, that it is their policy to close our account for any reason or no reason at any time upon notice to usBecause of Squares policy to just arbitrarily withhold our money, our daughters years of hard work and dedication to get into a university may have to be delayedWhy? Because Squares corporate greed and profit over individual liberty is more importantSquare is a bad company with bad people working for them
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Upon further investigation, a member of Square's Account Services team reached out to you on July 16, stating: "If you don't want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date"
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Initial Business Response /* (1000, 6, 2015/08/04) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you through email stating that the transactions are currently under review
According to Square's Merchant User Agreement Article Suspension
or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Furthermore, Article of the Seller Agreement states: "The Reserve may be raised, reduced or removed at any time by Square, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in Square's favor, or otherwise as Square or its processor may determine or require."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello, Thank you for informing usPlease rest assured that we will investigate this situation using the information you have providedWe will close any offending accounts identified.Please note that due to our security and privacy policy, we are unable to disclose any further specific informationAt your discretion, you can report the situation to law enforcement, and we will be able to cooperate with any investigation they initiate.
Someone from our Support Team will be contacting you concerning the readerSincerely, BrianSquare Compliance

Hello,
As Square informed you on 11/10/we escalated the letters provided by you to the acquiring bank in order to get confirmation of the cancellationYou will receive confirmation in the next couple of days as soon as we get the confirmation
Thank you

Complaint: ***I am rejecting this response because: I have been a customer for and a half years, also this violates the expedited funds availability actSquare is taking my hard earned money and making money off of the float (interest) I verified with my EIN, my LLC articles of organization, as well as bank statements that went back one yearPlease look at all of the Revdex.com complaints from this year aloneLook at the rip off reports for themThey're taking from small businesses!Sincerely,*** ***

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare
regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may cause
While your Square account can no longer accept new payments, you are still able to view your account and transaction history by logging into your Dashboard and *** ***

(The consumer indicated he/she DID NOT accept the response from the business.)I have no details and cannot talk to a human being

Hello ***,You had actually initiated your card to be debited for $*** by selecting add cash instead of cashing outI can see you had cashed out the funds minute after. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment,
and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: 8/30/**Amount: $***Your Acquirer Reference Number is: ***Directed to a Card Ending: *** ***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentWith this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this

Hello,
Square is unable to cancel Cash transactions after they’ve completed transferring to the recipient’s bankHowever, you’re able to request the same amount of money from your recipient with the Cash app or online at *** If you’re unable to resolve the matter with the
recipient, please contact your card-issuing bank for assistance

Initial Business Response /* (1000, 5, 2016/02/08) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased to report that Square requested additional information from meUpon further review of information submitted, my funds were released and account has been reactivatedThank you for your follow up in this matterBest Regards,

Complaint: ***I am rejecting this response because:They just keep sending the exact same response, an automated response, they claim that starting today my funds are being held for days, it has been days already that my funds have been held, no real person has responded and they already had my funds clear crom the customer, why are my funds still being held? I do not care that they deactivated my account, I would never use recommend their merchant services to anyone, they steal you money to use for days even when the funds have cleared with my customer in stead of giving me my moneySincerely,
*** ***