Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
You still have not infomed me why my funds are being heldYou still are only pointing me to a very vague section of your user policyIf you are going to place a hold on $*K of my funds you should at least have let me know whyI would also like to have my account completely closed out, and you did not even address this in your response.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/13) */
Hello,
Upon further review, a member from Square's Support team has been in communication with you regarding this matterThe most recent email was sent on October 7, informing you of next steps
Additionally, an email was sent to
you on October 6, The email states: "As part of our periodic review process, we sometimes need to collect more information regarding our customersWe are still awaiting additional information from the receiver..."
If you have additional questions regarding this matter please reply directly to the representative that sent you the email on October 7,
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are asking for a picture ID from my sister "the sender" try have NOT asked me for additional informationI have all the emails to prove itThey are giving me the run around & I don't appreciate it! I want my $back in full!
Final Business Response /* (4000, 9, 2015/10/28) */
Hello,
Upon further investigation, a member from Square's Compliance team has been in communication with you regarding this matterThe member from Compliance sent you a message on October 26, that states: "We are still awaiting a responseso that we are able to review your pending paymentPlease contact him and have him respond to the email we sent him so that we may quickly move forward with this process."
Please have the sender respond to the email that was sent to her in order to move forward with this matterIf you have any additional questions please reply to the last message that was sent to you on October 26,
Final Consumer Response /* (4200, 13, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are asking for my sister's (senders) Picture IDWe do NOT feel comfortable sending that information to them, why would that be required to get me my $back? This has gone on long enough and at this point I am considering Legal actionThey have NOT contacted me in weeksThis is horrible business practice and this has been a major headacheI have provided all the info that is associated to the transaction that is "pending" and has been "pending" for over a monthWhy is this so hard for this company to resolve? Please just have my $expedited and sent to me one way or another!!!!! Square cash is a horrible business and I would never recommend using any of their services

Complaint: ***I am rejecting this response because: the business is not willing to resolve the issue in any wayThey provide the same answer all over again to all of their customers who complain to the Revdex.comTheir business practices are unreasonable to meI believe they should do the verification process before they let customers process credit card paymentsIt is not right that they keep large amounts of money "hostage" for a long period of timeThey offer a refund to my customer's credit card, but it will make my company look really bad in the eyes of my customer.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/20) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same automated response that was given in the email where I stated that Square Inc keeping MY money from me was unacceptable! I have done absolutely nothing wrong and have been ROBBED by Square Inc for no reason what so everI cannot issue a refund then receive a payment a different way as I have given the merchandise to a customer who does not live in this areaI will be contacting a legal representative to see what my options areThis company is beyond shady and are nothing more than thieves and scam artistsI will make sure everyone I know hears about this
Final Business Response /* (4000, 9, 2015/12/07) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Please refer to the latest email correspondence between you and SquareThe message states, "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 17, these funds will be released on February 15."
Final Consumer Response /* (4200, 13, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is nothing more than a bit theft schemeI have told multiple users about this company and their theft of money for MONTHS from hundreds of usersI have contacted a lawyer and will be filing a petition for all the people this has happened to, so maybe JUST MAYBE this company can stop scamming people out of their money FOR ABSOLUTELY NO REASON! Square inc should require you to be "APPROVED" BEFORE you utilize their service, not after a couple transactions and then they STEAL your money for months for ABSOLUTELY no reasonPeople should just check with their business banking company as they offer many solutions compared to these scam artistsGlad multiple people are leaving their service

Complaint: ***I am rejecting this response because: The money did NOT go into my account, sorry I mistyped thatThe money did NOT go back into *** accountThe money is not in anyone's bank and it should have gotten returned to *** bank but it's notHer bank has no idea what happened to it cause it has been taken out and nothing has been put back into itShe has called her bank and all square says is check with your bankThey don't know!! Square is dancing around the problemI need to money back nowIf both of our banks don't have the money and we have verified that proof to y'all already! I have pictures of our bank statements and have sent them to y'all! Something needs to happen about this now. Sincerely,*** ***

Thank you for your patienceSquare has received your letter from the bank and has passed the letter to their engineersSquare will follow up with you as soon as Square has any updates

Hello *** ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Square is constantly working to improve Square's products and services based on the feedback Square receives from customersSquare will be sure to share this with the appropriate teamfor any additional information you need to correspond with Square directlyFor further assistance you will need to reach out to Square directly

Initial Business Response /* (1000, 5, 2015/11/23) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer Rebuttal /*
(3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are liarsThey know who I am...the only difference is my emailThe email is***
The company name is can media but they deposit into my personal account and have ignored the fact that it's a company
And told me and I quote"Don't worry we don't need your business account infoWe will deposit your funds into your personal account"You know they are not going to resolve this they will dance around it like they do everything!!! Square is a horrible company!!!
Final Consumer Response /* (3000, 23, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have promised to release my funds on February 7th that will be a total of days that they have held my funds....if they can promise that date I will close this complaint! I'm just afraid that on February 7th they will come up with another excuse to hold it again for another days!!!
Final Business Response /* (4000, 25, 2016/01/18) */
Please refer to the latest email correspondence between you and Square from 12/23/The message states "As stated in the extension notice, we will hold the remaining funds in your Square account for an additional days from the date of extensionSince this extension went into place on November 9, these funds will be released on February 7."

Hello, Thank you for informing usPlease rest assured that we will investigate this situation using the information you have providedWe will close any offending accounts identified.Please note that due to our security and privacy policy, we are unable to disclose any further specific informationAt your discretion, you can report the situation to law enforcement, and we will be able to cooperate with any investigation they initiate.
Someone from our Support Team will be contacting you concerning the readerSincerely, BrianSquare Compliance

Hello,
Square is unable to cancel Cash transactions after they’ve completed transferring to the recipient’s bankHowever, you’re able to request the same amount of money from your recipient with the Cash app or online at *** If you’re unable to resolve the matter with the
recipient, please contact your card-issuing bank for assistance

Complaint: ***I am rejecting this response because: I have been a customer for and a half years, also this violates the expedited funds availability actSquare is taking my hard earned money and making money off of the float (interest) I verified with my EIN, my LLC articles of organization, as well as bank statements that went back one yearPlease look at all of the Revdex.com complaints from this year aloneLook at the rip off reports for themThey're taking from small businesses!Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/08/04) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you through email stating that the transactions are currently under review
According to Square's Merchant User Agreement Article Suspension
or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Furthermore, Article of the Seller Agreement states: "The Reserve may be raised, reduced or removed at any time by Square, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in Square's favor, or otherwise as Square or its processor may determine or require."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello,
As Square informed you on 11/10/we escalated the letters provided by you to the acquiring bank in order to get confirmation of the cancellationYou will receive confirmation in the next couple of days as soon as we get the confirmation
Thank you

Initial Business Response /* (1000, 5, 2016/02/08) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased to report that Square requested additional information from meUpon further review of information submitted, my funds were released and account has been reactivatedThank you for your follow up in this matterBest Regards,

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance They have forwarded my payment and I doubt that would have happened without your assistance and interventionGod Bless!!Sincerely, *** ***

Square has no new information to provide at this timePlease refer to Square's Seller Agreement

Hello,
As Square responded on 11/22/17 This is a common issue when cardholders try to cancel EMV disputesThere are a few entities in this situation as you've notedThe card issuing bank, ***, can note that this payment is valid and start the reversal process -- this has to go to the acquiring bank *** *** in order to process a credit that will then reach Square and the merchant (yourself)We submit a cancellation letter like the one you provided us to *** *** and they in turn will use this to challenge this disputeOftentimes, the reversal credit for EMV cancellations comes some time after this letter is providedI know this is not a fraudulent transaction - we are not alleging that and *** is not alleging thatThe only issue here is probably the time it is taking to process the reversal of credit from *** to SquareHave your customer check to see if *** has actually rebilled them (their bank statement should show the original charge, a conditional credit for the dispute, and a rebill for cancelled dispute)If *** has rebilled them, they are supposed to send that credit back to *** *** so it will reach SquareI have also seen situations when banks will "double dip" since they know this is a EMV technical chargebackYou are able to call us at Square with your customer and their bank on the line, but at this time the acquiring bank *** *** does not have a direct phone line for supportWe communicate with them via email.Thank you

Please refer to the following email sen on *** 15: Hi, You’re able to cancel a Square Cash payment if it hasn’t yet been redeemed by your recipientTo cancel a payment, click the cancel link within the confirmation email you receivedA pending payment can also be canceled from the Cash app:Tap the clock icon in the top-right corner.Tap the recipient’s name.You will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemed.Tap Cancel Payment.Tap OK to confirm.Your funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel your paymentIn this case, send a request for money to your recipient by creating a new Cash requestIf you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistancePlease let me know if you have any other questionsI’m happy to helpSquare Cash Support

Complaint: ***I am rejecting this response because:They just keep sending the exact same response, an automated response, they claim that starting today my funds are being held for days, it has been days already that my funds have been held, no real person has responded and they already had my funds clear crom the customer, why are my funds still being held? I do not care that they deactivated my account, I would never use recommend their merchant services to anyone, they steal you money to use for days even when the funds have cleared with my customer in stead of giving me my moneySincerely,
*** ***