Flick Enterprises Inc

Hello, Thanks for writing in. Your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that can provided at this time. Due to...

security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections 17 and 42 of the "Square Seller Agreement": https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

Hello[redacted]
 
We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.
We...

appreciate your patience and apologize again for any inconvenience this may have caused.
Sincerely,
Square Account Services

Square has sent multiple readers to the address you have provided. Square has also given another option for buying a reader at a local retailer and receive a redemption code.

Complaint:[redacted]I am rejecting this response because: Your responce really doesn't tell me anything about when my money will be released. Its been roughly 213 days since it was held with little or no contact about the status of my funds and release date. Sincerely,[redacted]

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted].
[redacted]
This matter is not resolved at all. I do require a response still. All they asked in the response was for the email and phone number associated with the account. 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Square had previously associated my account with another merchant's account.  That merchant had bad charges on my account.  After a lengthy back and forth with Square they admitted that the other merchant's transactions were put on my account.  Lee at Square advised me to open another account, the one in this complaint, and all would be well.  Following Square's instruction, I opened another account and they verified it as valid.  I started to process transactions on my new account and everything was going well until I tried to have the funds deposited into my account.  I believe they have mistaken my "hacked" account with my new account.  There have been no complaints from my customers concerning false charges.  In fact, they have left very complimentary comments pertaining to their transactions on my new account.  I would like Square to contact me.  It seems they are only taking a cursory look at the situation and not fully understanding the history of their mistake on my old account.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  They refused to answer me personally and they held my money illegally. I accepted they did not want to do business with me - although all of my business is LEGAL as proven by a lawyer.  Their condescending messages via email were outright discriminatory.  I have my money finally - but only after an attorney threatened them.  Their response is bogus and I would like them to stop sending me harassing email messages. Sincerely,Kelly [redacted]

Hello [redacted]We wanted to let you know that the hold on your Square account as of 9/27/** has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and...

apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/02/23) */
Please refer to the last email Square sent you on February 16th, 2015 regarding the usage and activity on your account stating: "Hello [redacted],
We're happy to report that after reviewing your Square account, we've returned your account to...

active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience and apologize for any inconvenience it may have caused.
Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square's deposit schedule, please read this Support Center article ([redacted]).
We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won't have to go through this process after every transaction.
Sincerely,
Square Account Services"
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't resolve anything!!!! What about the product that they approved to leave my store? how do I get it back and the 4 overdraft charges on my bank account!!!! I need someone at square to please help me with this issue. I have been calling for two weeks and no one even returns my call.
Final Consumer Response /* (3000, 13, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square is one of the worst companies I have ever done business with. Is not about seeking legal advise against my customer. The point is that square approved the sale and then decided to hold the funds.
I stopped using square and switch over to clover with my bank . We recharged the same cards for the same amounts and didn't see have any issues.
My advise to everyone is do not use square . They are the worst at customer service and couldn't at least refund me the overdraft charges caused by there negligence
Final Business Response /* (4000, 15, 2016/03/23) */
Square is unable to refund any overdraft charges and has no additional information to provide at this time.

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 60 days from the date of the deactivation. If you do not wish to wait the 60 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will I get my money?
Final Business Response /* (4000, 9, 2015/10/20) */
Hello,
Upon further review, a member from Square's Account Services team reached out to you through email on September 16, 2015. The email states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for 60 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on September 16, these funds will be released on November 15."
For more information regarding please reference the email that was sent to you on September 16, 2015.

Revdex.com:I will allow the Square company to hold my funds for 180 days, as Square has requested. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/22) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

I have paid all...

of My taxes. I talked to the State of Texas Comptrollers office They have no idea of any problem. I have received nothing from anyone having any collection problems. I have no idea of how the IRS could do this without contacting Me. Can someone PLEASE call Me and get this resolved. 
 
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they have not satifactorily gave any specific information about why they thought my account was 'high-risk'. I did nothing to warrant having Square deactivate my account, and they have yet to state which transactions and actual PROOF that I was doing something 'high-risk' with accepting credit cards for my [redacted] sales.Sincerely,[redacted]

Hello [redacted], Thank you for sending this letter. Square reviewed this document and unfortunately, Square was unable to approve an early release of the held funds. The letter we received does not confirm the dispute was cancelled.Dispute Reason: U 70 EMV Liability ShiftDisputed Amount: [redacted]Payment Date: [redacted] at 4:21pm CDTPayment Card: [redacted]Due the EMV Liability Shift, your customer’s bank has resolved the dispute below in your customer’s favor. Please note, this decision was made by your customer’s bank, not by Square. In an effort to reduce credit card fraud in the U.S., banks are now issuing new, more secure chip cards (EMV cards) to customers. As a result, businesses will need to upgrade their payments terminals to accept chip cards. To make sure you’re covered, you’ll need a reader to process chip cards. Fortunately, Square has two options for you: The Square contactless and chip card reader: Accepts chip cards, contactless payments, and works alongside the magstripe reader to accept magstripe cards. Visit the Square Shop to learn more. The Square chip card reader: Accepts chip cards and magstripe cards. You can purchase yours online or drop by a local Staples or Best Buy to pick one up. You can find more information about the transition to an EMV payments system in Square’s Liability Shift Guide. If you wish to pursue this matter further with your customer directly, it is within your rights to do so outside of the dispute process or to seek the advice of counsel.

Please refer to the email correspondence sent by Square on 2/10/16. The message states: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account."

Complaint: [redacted]I am rejecting this response because:False advertising.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member from Square Support Team reached out to you on September 18, 2015 in response to your email.
If you have additional questions please reply directly to the last message sent to you by the Square...

Support Team representative.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from the business. They want to use an e-mail as a formal way of contact. PayPal for example has a way to file a claim from fraudulent merchants through their website and by phone. Square is a get over just like the merchant I encountered. They favor the merchant over the consumer. There's a number for merchants but not for consumers.Very Shady!!!
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you on September 18, 2015. The message states: "Square is not able to process a refund for the payment in question. You need to contact your bank or credit card company and dispute the charge. Once that happens and we receive notification of the billing dispute from your bank or card issuer, we will work with them to resolve the dispute as quickly as possible. We understand that you may be due a credit and will do what we can to streamline the return of any owed funds to your account."
Final Consumer Response /* (2000, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I went to my bank to file a fraudulent claim and was given a refund. The point is the situation shouldn't have had to go to that extent. There should be a protocol in place for both parties not just one. Even now that I watch this company's social account there are buyers complaining about the same problem of not receiving their merchandise and Square Up, Inc. lack there of of protecting the buyer as well, not just the seller. It's like the seller is stealing and you're benefiting from the heist in the process, which means you're guilty by association. Situations like this make it hard for the buyer who spends their hard earned dollar and new potential sellers. I will not purchase from any company that uses your services as an invoice services. I'm pretty sure there's thousands of others as well. Have a blessed day!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the latest correspondence sent by Square on 5/12/**. Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=0d1bbcdc1ce04bc8c20d7fc17311a96391b227d...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=ef950b75b9e77d97e35cfc8836db8239c718f5a...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services