Flick Enterprises Inc

Hello,
Square took a look at your account and can see that there was an authorization on your card on 12/18 for $55.73. At that point, the funds were held, but not charged.
Typically, merchants will capture these authorizations promptly and your Cash balance will reflect the correct amount of...

funds. However, in this instance, the funds were captured later than the authorization, on 12/20 and 12/21 in two separate amounts.
The late charge caused a negative balance in your Cash App balance. While you are still able to receive funds with Cash App, any payments taken go towards the rectifying the negative balance.

You can return your Square hardware within 30 days of the date of purchase. To get started with your return, visit squareup.com/shop/return.
Your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your...

business.

Hello [redacted],The safety of your Square account is very important to us. To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be...

deferred. During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-2 business days.Please log in to the Square Dashboard on a computer at https://squareup.com/login. Then, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.

Thank you for writing in, after reviewing your account we found that the IRS placed a Tax Levy hold on your account.Essentially we received a legal order to hold funds from the state due to  tax debts, the funds will remain on hold until we receive a release from the state.

Hello,
Square's Account Services team has reviewed your account and as a result, you will no longer be able to send or receive payments with Cash App. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.
It appears that all funds currently in your Cashapp have been cashed...

out to the linked bank account.
While Square has deactivated your account, you're still able to sell your bitcoin.
To sell your Bitcoin in Cash App:-Select Cash Card or the dollar amount at the top of your screen to access your Cash App balance.-Swipe left, you’ll see the BTC symbol in the upper right hand corner.-Select Sell, use the slider to choose the amount you’d like to sell or swipe up to enter using a keyboard. Tap Sell BTC.-Enter your Cash pin, or use your Touch ID if enabled, and select Confirm.To transfer your stored balance, please link a card that you have not previously used on this account.Within the app:1. Open the Cash app and tap the dollar amount at the top of the screen.2. Tap Cash Out > Confirm Cash Out.From cash.me:1. Visit cash.me/account.2. Sign in with your phone number or email address.3. Click Settings and under Funds add a new bank account or card.4. Click on the dollar amount displayed in the top-left corner.5. Click Cash Out > Confirm Cash Out.Once you have cashed out the balance to your linked bank account, it will deposit according to Square’s Cash deposit schedule – usually either instantly or within 1-3 business days.Thank you for understanding

Hello [redacted],Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square...

account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on 8/20/16, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. You’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,

Complaint: [redacted]I am rejecting this response because: They are well aware of myself as I have been sending noumorus emails to them but the email address is...

[redacted]   ....they just now took another[redacted] out of my account for what they claim was a dispute from a previous processed transaction.  They are already holding over $[redacted] of my money and should just take it out of there.   They decided that they want to cancel out my companys contract so at that point they have no legal rights to take any funds out of my account without my permission.  They should of took it out of what they were holding as they said thats the reason why they were holding the funds.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
Upon further investigation, it appears the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed.
For more...

information, please view the most recent email from Square sent on June 15th, 2015.
The information from that email is as follows:
"You have linked a bank account successfully to the Square account associated with the email address [redacted]@gmail.com. Two deposits were sent to this account.
*However, the Square account associated with the email address [redacted]@gmail.com does not have a linked bank account. No deposits have been sent to this account.
Please sign in to your Square account using the email [redacted]@gmail.com, and update your bank account information. To sign in, head to "squareup.com/login":https://squareup.com/login. If you have trouble with the password, you can always "reset it online":https://squareup.com/password ** from the Square Register app."
If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, 2015 for further assistance.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On January 28th 2015, Square indicated that my bank account link was successfully activated with my Branch Banking and Trust account. "We will be making a one-time 49c deposit and withdrawal within the next one to three business days". On Feb. 4th "Square is unable to expedite processing on time. I sent them my Branch Banking and Trust, information including my email as [redacted]@gmail.com. Please, if you refer to the notice square sent to me on Jan. 28th through Feb 2015, they had my correct information.
I couldn't transact or process my credit card payment immediately I contacted them about the missing deposit and I was referred to the help center. I told them my credit card payment was not going through any more. Consequently, I was told to reset my pass [redacted] and email. Before then, I was told about the pending deposit nearly $2600.00.
When I made the changes to my email :[redacted]@gmail.com only two payments of $30 and $50. was deposited into my account.They kept saying such and such amount ($2600.00 is pending. I called several times and they never answered. My banker is a witness to this because he made the calls in his office with me there. "We got your message everytime I text them for three weeks. I begged them to please make the deposit because my business was jeopardy. No bill was paid and still not yet square refused to deposit this money into with the pretext that they don't have my bank account.
But according to their rules for missing money it only takes five working business days for the refund to be done. It's nearly two months now and the depending deposit is still on.
Now I am faced with overdraft and returned charges. My account is currently inactive pending this deposit to be done.
"You can continue to accept payments before verification is completed. Any funds you process will be maintain in your square balance until your bank account is verified.
Final Business Response /* (4000, 9, 2015/07/08) */
Hello,
After investigating the matter in more depth, it still appears that the inability of Square to deposit your funds is due to the fact that you do not have a bank account linked to the Square account through which the payment was processed.
For more information, please view the most recent email from Square sent on June 15th, 2015.
The information from that email is as follows:
"You have linked a bank account successfully to the Square account associated with the email [redacted]@gmail.comEA. Two deposits were sent to this account.
*However, the Square account associated with the email address [redacted]@gmail.comEA does not have a linked bank account. No deposits have been sent to this account.
Please sign in to your Square account using the [redacted]@gmail.comEA, and update your bank account information. To sign in, head to "squareup.com/login":https://squareup.com/login. If you have trouble with the password, you can always "reset it online":https://squareup.com/password ** from the Square Register app."
If you have further questions on how to link your bank account to receive your pending deposit, please reply directly to the email from Square on June 15th, 2015 for further assistance. A phone number was also provided to you through an email message sent on June 15th, 2015 so that you may call and have a representative from Square explain the process to you.

The company has sent the same response as before.  There is no answer to the financial theft of $[redacted]+ that remains in my Square account.  I do not care about the use of that account or that it is closed as this company is fraud.  You have stolen said funds and they still have not been released to my checking account.  To say I can refund to my buyers is out of the question when the products have been in their position for many weeks.  How could you possible think that is a choice to refund the buyers when they have the products we sold them?  Where is my money?  I am filing a report with law enforcement for the theft of my funds.  You are unprofessional scam company who steals money.  Financial crime is what you have done here.  
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to the following email sent on [redacted] 27: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 120 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely,Square Account Services

Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online account. To process a refund, log in to the Square Dashboard from a computer.1. Use the...

date selector tool to locate the specific payment.2. Click the payment you’d like to refund, then click “Issue Refund.”3. Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is always returned to your customer.

Complaint: [redacted]I am rejecting this response because: Square has still not responded to the complaint which is that they did not process my deposit on time. When you reach out to their customer service you get no response Sincerely,[redacted]

Hello,
Failed attempts to debit your linked bank account were made in October, November and December.
 
Please re-enter your bank account information by accessing your Bank Account tab on your Square Dashboard. You can also visit Square's Support Center for a step-by-step guide on linking your bank account [redacted]Once your bank account is verified, please let Square know if you continue to experience trouble refunding payments.
Square will work directly with the card-issuing bank regarding any payment disputes for transactions made using your Square account.

Hello Sara,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Square has already released these funds. Please refer to the following email sent to you on [redacted] 29:  Hello [redacted],Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.

Initial Business Response /* (1000, 5, 2016/01/27) */
Square has credit your account $3,048.79 on 1/15/16. Please refer to the latest email correspondence with Square with any additional questions.

Square has given multiple options on receiving a free reader. Square has no new information to provide at this time. To request another reader, please refer to the latest email correspondence between you and Square.

Complaint: [redacted]I am rejecting this response because:My bank will not cancel the transaction or dispute the charge as I have stated many times. They have directed my to Square and informed me that I need to get my money back through Square. Square is telling me that I need to contact my bank. Everyone is pointing the finger and no one seems to want to help resolve this matter. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and am sending the email and phone number originally used to open the account:Email: [redacted]Phone: [redacted] I will await Square's response. Sincerely, Julie [redacted]

Complaint: [redacted]I am rejecting this response because:
They already closed the account and they completely DID NOT ANSWER MY COMPLAINT. They have no method of communication except electronically which they do not answer!
Sincerely,[redacted]