Flick Enterprises Inc

Complaint:[redacted]I am rejecting this response because: My reasoning for writing to the Revdex.com was being refunded my [redacted] that square refused to refund my bank  after allowing Rae Perez to use there system to scam people. Square never did anything to assist me in this situation. I wasn't the one that scammed anyone so to block me from using an account that I did absolutely no illegal transaction with is a little odd. But honestly I'm glad the account is blocked and unable to be reopen because this is not the kind of company I would want to do business with. Only thing I am asking for from this company is MY MONEY BACK. The entire amount that I paid for services I never received from the person they allowed to scam people. At this time my bank has not been refunded and that is the only solution Square could give me to this problem. Sincerely,[redacted]

Thanks for reaching out. Currently, our Cash Support Team communicates via email, phone support isn’t available at this time.To transfer your stored balance funds, please link a card that you have not previously used on this account.To cash out from the app:1. Open the Cash app and tap the dollar...

amount at the top of the screen.2. Tap Cash Out > Confirm Cash Out.To cash out from cash.me:1. Visit cash.me/account online.2. Sign in with the phone number or email address associated with your account.3. Click Settings and add your debit card information under Funds if you haven’t done so already.4. On the top-left you’ll see the amount available in your Cash app. Click the dollar amount and enter the amount you’d like to cash out.5. Click Cash Out > Confirm Cash Out.Once you’ve cashed out the money to your linked bank account, it will be deposited according to the Square Cash deposit schedule – usually either instantly or within 1-3 business days.

Hello,
At the time of this message, all available funds from your Square account have been deposited to your linked bank account / debit card. Please feel free to reach out if you continue to experience issues.

Initial Business Response /* (1000, 5, 2015/07/26) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Hello,
Looking at your account history, it appears these funds were deposited to your linked bank account, February 8. You should see this deposit reflect in your bank account within 1-2 business days of that date.
Please feel free to reach out if you continue to experience any issues.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square....

Your outstanding Square balance will be paid out per our normal payment schedule. Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Square is happy to report that after reviewing your responses, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Square understands it can be a frustrating experience and...

apologizes for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.

Complaint: [redacted]I am rejecting this response because:This canned response is the same one you provided before, basically no response at all. My business does not fall within this prohibited category.  I bill my customers for advertising services, Square has never even inquired about what business services we perform.  I can't even imagine how Square would determine this, since I have been unable to speak with their customer service since day one.  If you handle a business' money and have access to their bank account, that customer should have a right to be able to reach you by phone- instead calls are blocked because a special code is required.  This is a terrible way to do business and there are better options available such as Stripe and Paypal to get this job done, and they answer their phone.  Your rating should be F- with Revdex.com.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/20) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not give us a chance to provide complete or accurate information and have no mention to us to WHAT about our account is for the reason of the deactivation. What did we violate? What about it is fraud? We are in the dark
Final Business Response /* (4000, 9, 2015/12/07) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Please refer to the latest email correspondence between you and Square on 11/19/15. The message states, "Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details."
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, I have responded to this previously. They never told me to fill anything out before using the account (which could be why it's incomplete). They never told me that it's deactivated until I've asked. They don't state exactly what about it caused the termination and I have no way of supporting my side of the account?? I am quite literally at a disadvantage. I don't want my account active anymore. I just want my money back. it's $7000 that they are helding and not giving back. I am basically being robbed. I have no say in it.

Please refer to the following email sent on [redacted] 1: Hello [redacted], We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status...

remains unchanged. We appreciate your patience and apologize again for any inconvenience this may have caused. Sincerely, Square Account Services

Complaint: [redacted]I am rejecting this response because:
It is irrelevant to my problem. Please reread.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Square has failed to provide any reasonable explanation to why they hold the payment. Square has failed to reach out to me as the customer and resolve the issue. Square has not made any attempts to resolve this dispute. Revdex.com please record this complaint as unresolved. I will no longer waste my time with this most incompetent merchant service provider. I am highly dissatisfied with this merchant. They have failed to explain on why grounds the funds are being held. Their claim that I have violated the agreement is false and without bases! I have contacted my costumer and he agreed to resend the payment in a different form. Revdex.com please close this complaint as unresolved and unsatisfied. Square is the worst merchant service provider, I will make sure I will pass this info to all people I deal with.

Hello [redacted],Due to the multiple recent chargebacks on your account, any funds currently in your Square account will be held for an additional 90 days.Thank you for understanding.Sincerely,Square Account Services

Initial Business Response /* (1000, 10, 2015/10/22) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you on October 6, 2015 regarding this matter. The representative from Square's Support team stated that they "reached out to the recipient with all...

necessary information that they will need to locate this payment with their bank."
If this matter has not yet been resolved please have the recipient contact Square through email for further assistance.

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because:
 
This is the same copy and pasted generic email that was sent to me over a month ago. I have still not received an explanation or the opportunity to talk to a live representative. Every payment processing company I have dealt with other than Square Inc has been able to always provide support or an explanation into why I would have a sanction against my account. It is completely unacceptable to be contacted by the Revdex.com and not take the time to formulate a response beyond copy and pasting a generic computer generated email. Release my funds and close my account. I would never consider operating my small business with such a questionable organization again anyways.Sincerely,[redacted]

Please refer to the following email that was sent on October 27:  Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about...

our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

Square sent you the following email on January 2, regarding the funds in your Square account;
 
"We would like to inform you that the deferred payout status on your account has expired. While your account remains disabled, any pending deposit will be made to your linked bank account within...

1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits[redacted]Thank you for your cooperation, and we again apologize for any inconvenience."

Complaint: [redacted]8I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/12/01) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 8, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the right to request deletion of my personal information.
The company can not own my information.
However, company regulations of the companies are infringing the Constitution of the United States.
I require my personal information deleted. Social security number, name, address, bank account number.
Final Business Response /* (4000, 10, 2015/12/20) */
The account has been deactivated. Please respond to the latest email correspondence between you and Square from 11/16/15 for specific account requests.