Flick Enterprises Inc

Complaint:[redacted]I am rejecting this response because: My reasoning for writing to the Revdex.com was being refunded my [redacted] that square refused to refund my bank  after allowing Rae Perez to use there system to scam people. Square never did anything to assist me in this situation. I wasn't the one that scammed anyone so to block me from using an account that I did absolutely no illegal transaction with is a little odd. But honestly I'm glad the account is blocked and unable to be reopen because this is not the kind of company I would want to do business with. Only thing I am asking for from this company is MY MONEY BACK. The entire amount that I paid for services I never received from the person they allowed to scam people. At this time my bank has not been refunded and that is the only solution Square could give me to this problem. Sincerely,[redacted]

Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online account. To process a refund, log in to the Square Dashboard from a computer.1. Use the...

date selector tool to locate the specific payment.2. Click the payment you’d like to refund, then click “Issue Refund.”3. Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is always returned to your customer.

Square is happy to report that after reviewing your responses, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Square understands it can be a frustrating experience and...

apologizes for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 60 days from the date of the deactivation. If you do not wish to wait the 60 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will I get my money?
Final Business Response /* (4000, 9, 2015/10/20) */
Hello,
Upon further review, a member from Square's Account Services team reached out to you through email on September 16, 2015. The email states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for 60 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on September 16, these funds will be released on November 15."
For more information regarding please reference the email that was sent to you on September 16, 2015.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and am sending the email and phone number originally used to open the account:Email: [redacted]Phone: [redacted] I will await Square's response. Sincerely, Julie [redacted]

Hello [redacted],Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square...

account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on 8/20/16, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. You’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,

Please refer to the following email sent on [redacted] 27: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 120 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely,Square Account Services

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square....

Your outstanding Square balance will be paid out per our normal payment schedule. Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Hello,
Looking at your account history, it appears these funds were deposited to your linked bank account, February 8. You should see this deposit reflect in your bank account within 1-2 business days of that date.
Please feel free to reach out if you continue to experience any issues.

Complaint: [redacted]I am rejecting this response because: They are well aware of myself as I have been sending noumorus emails to them but the email address is...

[redacted]   ....they just now took another[redacted] out of my account for what they claim was a dispute from a previous processed transaction.  They are already holding over $[redacted] of my money and should just take it out of there.   They decided that they want to cancel out my companys contract so at that point they have no legal rights to take any funds out of my account without my permission.  They should of took it out of what they were holding as they said thats the reason why they were holding the funds.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/20) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not give us a chance to provide complete or accurate information and have no mention to us to WHAT about our account is for the reason of the deactivation. What did we violate? What about it is fraud? We are in the dark
Final Business Response /* (4000, 9, 2015/12/07) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Please refer to the latest email correspondence between you and Square on 11/19/15. The message states, "Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details."
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, I have responded to this previously. They never told me to fill anything out before using the account (which could be why it's incomplete). They never told me that it's deactivated until I've asked. They don't state exactly what about it caused the termination and I have no way of supporting my side of the account?? I am quite literally at a disadvantage. I don't want my account active anymore. I just want my money back. it's $7000 that they are helding and not giving back. I am basically being robbed. I have no say in it.

Please refer to the latest email correspondence sent by Square on 5/22/**. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account...

status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
Again, The refunds are being rejected by your company without even trying to debit my account.  My square account has been frozen over a month, yet my balance fluctuates daily.  The fluctuations cover refunds being debited from the balance, then magically I get an email saying that my refund was not processed and the balance goes back up.  The "pending deposit" detail shows all of these refunds coming out as well.  So what on earth are you doing with MY MONEY?  This is absolutely awful customer service and my company is paying the price for your company's ineptitude. 
Again, I demand all refunds that I have issued to be repaid to the customers.  This will happen whether done voluntarily by your company or by force via chargebacks.  This no doubt will cause my company great losses because the customers blame me for your company's actions.  If all affected file disputes, you are looking at dozens of chargebacks.  This puts more work on both of our companies as many of these were only partial refunds for out of stock product...it goes without mentioning that these refunds would not have happened in the first place had your company not put the hold on my account which was the means to order the product needed.Sincerely,Allison [redacted]

Initial Business Response /* (1000, 5, 2016/03/21) */
Square has deactivated your account as requested. Please refer to the latest email correspondence between you and Square with any additional questions.

Square sent you the following email on January 2, regarding the funds in your Square account;
 
"We would like to inform you that the deferred payout status on your account has expired. While your account remains disabled, any pending deposit will be made to your linked bank account within...

1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits[redacted]Thank you for your cooperation, and we again apologize for any inconvenience."

Complaint: [redacted]I am rejecting this response because: This is merely a duplicate response to which we replied to on [redacted]. We reject Square's response in its entirety.Sincerely,[redacted]

Complaint: [redacted]8I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Tell us why here..Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the...

Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you regarding this matter. The message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to...

process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point."
If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why can the payments not be processed? They were not processed to begin with. I was told that it was because the cards were declined, but that is not true, they were not processed to begin with.
Obviously there was a glitch on square's end. I did what I was supposed to do.
Square is a service to process credit cards and that is all I want them to do. If there was enough info on that report to process the payments to begin with I don't understand why there is not now.
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is wrong with you? The response is NOT true. The payments were NOT taken on Aug. 5. The payments were NOT declined. Square has not even attempted to process the payments even though I sent in the necessary paperwork. Please give me a logical and TRUE explanation of why the payments can not be proccessed. This is getting old...
Final Business Response /* (4000, 15, 2015/11/20) */
A member from Square's Support team reached out to you regarding this matter. The message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point."
If you have further questions regarding this matter, please reply directly to the last email that was sent to you by the Square Support representative.