Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/03/25) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further review. Upon reviewing the information submitted, Square determined that...

your account was high risk. Due to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivation. At this time there are no other updates for this account.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The intent of the seller agreement is to avoid illegal and unlawful activity. Nowhere in the language does my account come close to being "high risk", nor did anyone contact the company about what in the submitted information is high risk. As the CEL, I can say for certain there is only normal business being conducted as it has for the past 2 years. Inactivating the account with no notice or explanation is a violation of the sellers agreement which both parties agreed to. Unless Square inc can justify the action they took, they are not upholding the standards of business nor their own terms of agreement. Hiding behind "obligations" to other companies does not give you permission to violate your own seller agreement by interpreting it however you please and by deactivating accounts with no notice or effort to get information from my company. This situation is not close to being rectified.
Final Business Response /* (4000, 9, 2016/04/04) */
Square is unable to provide you with the reason for your deactivation. As stated in the email sent by Square, "Our decision to deactivate your account is final. Our "Seller Agreement" outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditions. I'm unable to address this with you any further, as I've shared all the information I can provide."
Final Consumer Response /* (4200, 11, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response is clear indication that instead of following the terms of the seller agreement, Square chooses to interpret them how they see necessary without clarification, without explanation and without notification to the user's account. Further, the refusal to provide any other information is evidence that Square is hiding their violation of the seller agreement and choosing to terminate accounts at their discretion. This constitutes clear violation of the terms agreed upon.

To stop automatic receipts, click “Manage Preferences for digital receipts” at the very bottom of the receipt. You can select either the option to stop all automatic receipts or to stop automatic receipts for purchases from that specific business location.

Yes, finally a few days ago my missing money suddenly appeared. I will NEVER work with this company again since it was such a pain to even reach someone that would contact me at all about anything. What a joke and a relief for it to be over! Thank you Revdex.com for being so thorough and helpful through this mess!

Hello,
Both the $50 and $10 cash-outs were sent to the card linked with your account at the time of transfer. Square is unable to reverse this transfer on your associate's behalf. You will need to resolve this issue with the associate whose card you linked to your Cashapp account.

Initial Business Response /* (1000, 5, 2015/12/31) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have my money nor do my clients have the fees returned to them.
In my book this is theft.
I have filed a complaint with the attorney generals office. ALL I WANT IS THE MONEY I WORKED FOR AND PAID STAFF TO PERFORM.
I HAVE NOTIFIED THE SAN FRANCISCO POLICE AND THE CALIFORNIA JUSTICE DEPARTMENT. THEY MAY BE ABLE TO TERMINATE THE ACCOUNT, WHICH I DID ANYWAY, BUT THEY CANT KEEP MY CLIENTS MONEY!!!!
Final Consumer Response /* (3000, 13, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only response I got is the business, Square, INC has the right to close an account any time for any reason. I never was reimbursed for fees I charged my customers and they are withholding from my business. As far as we can discern, they have no intention of such.I may press charges for fraud.
The sum is over $1,000.00.
Final Business Response /* (4000, 15, 2016/02/04) */
Square has credited your linked bank account in two deposits on 1/22/16. Please refer to the latest email correspondence from 1/22/16 for any additional questions.

Your Square account was placed on hold due to a UCC lien notice received by Square with regard to your account.As a reminder, your account must remain on hold until Square receives a release agreement from the lienholder or other applicable court order or documentation that authorizes Square to...

release the hold on the account.In order to come to a resolution, please work directly with the lien holder, whose information is provided in the email sent on 12/22/2017.
Once Square receives the relevant documentation, Square will follow up with you accordingly.Furthermore, if you would like to receive a copy of the lien, have any questions about the lien, or believe this lien to be in error, please contact the lien holder.

According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days.

Please refer to the latest email correspondence sent by Square on 6/6/**.Hello [redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about...

our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=ed6df7a401e6cc2a768d095cf81204d593708b0...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=3bf29599f08ba9047f9453324ccbde28014ccea...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.

Hi [redacted], I'm sorry to hear that you're frustrated with you experience with me up to this point. I think there might be some confusion here. My role at Square is on the sales team(i.e. setting up new businesses with Square), and as a result, don't spend time with existing customers. Existing customers typically work with Square's support team (contact information provided in a previous email). With that said, I was happy to provide a basic hardware quote for your account rather than redirecting you to another team, but all ongoing questions should be directed to Square Support. It's never been a part of Square's policy to offer free chip card readers for our customers, so I apologize for confusion on that front. I just spoke with my manager and confirmed that we will not be able to provide you one for free. If you'd like to purchase a chip card reader, you can do so on our website. Alternatively, if your Square Stand isn't functioning properly, I'd highly recommend speaking to POS Portal for a replacement in your lease program. You can call them at 855-858-1655. Thank you, [redacted]If you have any further concerns please email us at [email protected]

Complaint: [redacted]I am rejecting this response because:
I talked to [redacted] myself they said I won. This is even before the resolution becomes available. I don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money back. Shouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? 
You see the letter that [redacted] said they put the charge back onto [redacted]’s account? 
Also, Are you saying that if I can get letter that says [redacted] already billed the customer, you can get us money back right away? 
I already requested to 4 way conference call before with Square disputes  when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to. [redacted] just want to hang up on me all the time. So how am I going to solve this problem? 
If this situation continues like this, how am I going to ever get my money back? 
Sincerely,[redacted]

Tell us why here..Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the...

Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Square cannot recharge the customer's Square Cash account on your behalf. Please follow up with your customer to seek alternate methods of payment, or follow up with the Square Cash team directly if you wish to discuss your Square Cash transaction further.

(The consumer indicated he/she DID NOT accept the response from the business.)One of the main reason of my complaint is that Square cannot be reached via telephone . They are being very evasive . The origina transaction and problem has not been directed in their response. [redacted] needs to be aware that I am demanding a phone call.

Complaint: [redacted]I am rejecting this response because: This is merely a duplicate response to which we replied to on [redacted]. We reject Square's response in its entirety.Sincerely,[redacted]

Hello,
When accepting card payments with the Square app, you need to be located within the country where you activated your Square account. For example, if you activated your account in the U.S., you can only accept card transactions in the U.S. Any card transactions attempted with the Square app...

while traveling or residing internationally can’t be processed.
Unfortunately, Square is unable to process your return because it’s been over 30 days since the date of purchase, which is outside of Square’s return window.

According to Square’s Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds.

Initial Business Response /* (1000, 5, 2016/01/25) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Please refer to the latest email correspondence sent by Square on 5/22/**. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account...

status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
 
The payments were already refunded. The same day. These are double refundsSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Dante [redacted]