Flick Enterprises Inc

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Square appreciates your patience and apologizes for any inconvenience this may have caused. Sincerely, Square...

Account Services

Complaint: [redacted]I am rejecting this response because:You are not answering my question.  I don't care that I can no longer use your services.  I do not car u deactivated my account.  My question was what does in reserve MEAN. Will I see the money after 180 days and if so how will I receive it.  Please answer this question. You are holding over 2 grand of my money.  Sincerely,[redacted] Greylak

Hello [redacted],Thanks for writing in. Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see our Seller Agreement.We understand that it can be frustrating to have your account deactivated. Unfortunately, our...

review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on  July 14, these funds will be released on October 12.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.If you don’t want to wait 90 days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 60 days of the original transaction date.To refund a payment, please log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.AmberSquare Account Services

Complaint: [redacted]I am rejecting this response because: you have not identified the suspicious activity if you review your records they are the same clients from last year and the same fee. So please describe the suspicious activity that you are claiming and I have proof that these are the same clients. This is an attempt to keep my money. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: the Square Inc. are selling Square Readers to it's clients. Our Square Reader can returned to the Business.Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/11/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed the account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate the account is final. Any funds currently in the account will be held for 90 days from the date of the deactivation. If the account holder does not wish to wait the 90 days, they may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 
square has held my deposit funds for over 45 days.  This a illegal activity that Square is getting away with it.  I contact the California State Attorney Office to file a complaint

Complaint: [redacted]I am rejecting this response because: I don't need phone support! I am just trying to give you back the reader that was never supposed to be sent to me. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because it skirts around the central issue: they took money from my account based on a transaction that was never completed and in doing so, caused harm to me. 
Their response is simply a stock response on how to cancel a transaction.  My position is that transaction was never consummated, if you will, because they could not verify my father's identity.  By their own definition, this was not a transaction because verifying his identity was a requirement, or they wouldn't have asked him to verify his identity.
This is a very shady way of doing business.  I would like a specific answer to my specific complaint.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This is the same letter they sent to me that I rejected the first time.  It is a form letter that goes out and doesn't tell you haw you can receive your money that they are holding.  You are not able to talk to a live person and when you email customer support, they send this same letter to you.  We need to either get our money released or speak with someone who has authority in this matter. Sincerely,[redacted]

Hello [redacted],Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square...

account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on 8/18/**, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. You’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,LondonSquare Account Services

Complaint: [redacted]I am rejecting this response because: Copy and paste answers (though the bank account part is new) are not acceptable especially when I have received the same copy and paste answer at least 5 times. I still want answers as to why they can't approve me or my husband whose credit is nearly perfect and we both had 100% correct information in. I would like a legit number to call to speak to an actual human without needing a customer code which they won't send because they won't approve. How can I trust they will even send my money back now in my bank account or won't steal money I already have in my bank account if I can't trust they aren't a scam after this same message?
 Sincerely,[redacted]

Please refer to the following email sent on [redacted] 30: Hello [redacted], Thank you for your patience during the resolution process. We are happy to inform you that your $[redacted] payment dispute has been resolved in your favor. If funds were placed on hold for this dispute, they will be...

credited back to your Square account within 1-2 business days. Please refer to the dispute notification email we previously sent you for more information. If no funds were placed on hold for this dispute, the dispute will be closed and no further action will be taken. You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Initial Business Response /* (1000, 5, 2015/07/26) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Please refer to the latest email correspondence sent by Square on 6/7/**.Hello [redacted], Thanks for writing in the $[redacted] was refunded back to the Amex. We understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our...

agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Hello [redacted], We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. We appreciate your patience and apologize again for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because:  Please read their response.  It is not even addressed to me and does not pertain to the problem.  [redacted]  She is aware of the problems with the response from Square.  What Square needs to do at this point is simply issue a check to me in the amount of $ [redacted].  That will completely resolve this issue once and for all.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Hello [redacted],
Upon further investigation, it appears that the Square cash payment was originally sent to a closed bank account.
Since the receiving bank was unable to locate the funds, Square has now credited the $47 back to the sender on...

behalf of the bank. Square notified you of this resolution in their email sent to you on June 23, 2015.
If you have further questions, please direct them to Square by replying to that email.