Flick Enterprises Inc

We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of our Payment Terms.We regret that, starting...

today, you will no longer be able to process transactions using Square. In order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
Upon further review, a member from Square's Support team reached out to you through email on July 3, 2015. The email states: "I can confirm that these funds were successfully delivered to the recipient's linked debit card at the time...

of payment. Once funds are delivered, they're no longer in Square's control, and several things may happen when a payment is sent to a closed account".
Additionally, the email states that information was sent to the recipient to take to the bank to help resolve this matter. No further email was sent from the recipient to confirm that the information was taken to the bank or that there was any other question regarding this matter. If the recipient has further questions please have them reply to the most recent email that was sent to them by the member from Square's Support team.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are simply wrong! I have been in touch with [redacted] at their support center through Email many more times after July 3rd. I reached out on Jul 23rd, 27th, 29th, Sep 25th and 28th.
The same information provided to Revdex.com was also given to Square. My wife's bank provided the retrieval reference # and ROL # for both amounts, this means that square did send the money to my wifes bank, but her bank returned the mentioned amounts on 7/10 and 8/6 to the sender which is square. If they need a letter from my wifes bank showing that the money was returned, I'd be more than happy to provide, but the fact is they don't even want to exercise the idea that my wife never recieved the funds to investigate and are ignoring this matter which is simply irresponsible when handling clients money. Why would I waste all my time dealing with this issue if the money was recieved? I have proof from TD bank that the money was returned to square. Are they still going to respond that the money was sent without any issues?
I'm going to get a letter from TD bank showing proof that the money was not recieved and attach it here ASAP. Thanks
Final Business Response /* (4000, 19, 2015/12/23) */
A Square Cash representative will be reaching out to you in the latest email correspondence from 12/14/15.
Final Consumer Response /* (4200, 21, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for the response.....this is nothing but short of stealing money....who else can I reach out to? They should give me a number so I can talk to a customer representative; obviously if they were going to respond , they would have done it in the past 4 months..this is a waste of time.

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receipts. If you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same card. Any card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email provided. Learn more about automatic receipts and shared cards.If you provide a phone number to receive an SMS receipt from a Square merchant, this information will be pre-populated on the receipt screen for you to confirm during future purchases from Square merchants. You can edit the pre-populated phone number at the point of sale by tapping either field and entering new information. https://squareup.com/help/us/en/article/5212-automatic-receipts

Hello [redacted], Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank.  Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transaction. If...

a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statement. The statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG format. If we are able to determine the case has been officially canceled, we will be happy to close the dispute for you.HoldenSquare Disputes

Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step...

instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholder. The remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refunded. As an example, if you charge a customer $** and you meant to charge them $**, you'll want to refund them for $**.  The initial fee would have been $[redacted] for the $** total charge but only $[redacted] for a $** charge.  Because of this, a $** refund would take $[redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($0[redacted] in fees) would be taken care of by Square.  All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within 60 days of the date of the transaction. Online Store sales can be refunded up to 1** days from the date of the payment. Once this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-6000

Initial Business Response /* (1000, 5, 2016/01/20) */
Square sent an email on 115/16 about your account status. The messages states: "Our decision to deactivate your account is final. Our Seller Agreement outlines specific account types and processing patterns that we are unable to support, and...

your account matches one or more of these conditions. I'm unable to address this with you any further, as I've shared all the information I can provide."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄

We enrolled in square for our business. Our bank account was verified; but once we started sending invoices to our clients square decided to deactivate our account for what reason we don't know!  several clients paid their invoices and square has not deposited funds in our account. When I...

contacted the [redacted] Revdex.com; we were told of a scam that has been taken place with the square corporations.

Complaint: [redacted]I am rejecting this response because:This is the same letter they sent to me that I rejected the first time.  It is a form letter that goes out and doesn't tell you haw you can receive your money that they are holding.  You are not able to talk to a live person and when you email customer support, they send this same letter to you.  We need to either get our money released or speak with someone who has authority in this matter. Sincerely,[redacted]

Phone support is currently only available to active Square account holders. As stated, due to Square's security and legal obligations to our Merchants , Square is unable to provide additional information.

In order to be resolved, Square Inc is required to release the funds its holding which per its Payment Terms Agreement is required to do so as it may not implement additional hold times on funds
 
The entire account balance must be released from holds

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Complaint: [redacted]I am rejecting this response because:
I have already tried contacting the help link provided 3 separate times and I have not received a response in over a month. We never received the $[redacted]. In fact, the deposit still shows as "pending" on our deactivated account. The only resolution we will accept as satisfactory and for Square to release the $[redacted] owed to [redacted] Community Foundation.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
On May 11th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
I will wait the 90 days for my money .... It does seem as I will get my money correct?? It just may take a few months right?
Thanks
Final Business Response /* (4000, 9, 2015/07/13) */
Hello,
Upon further investigation a member from the Square Compliance Team sent you an email on June 17, 2015 that states "Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period".
Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait the 180 days for my money... I'm not just going to leave $200 to square rightfully so that money is legally mine ... My customer paid me so I will wait for square to pay me

There is no cardholder email address or phone number associated with this payment card, so Square is unable to reach out to the customer on your behalf. It’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successful. A good way to confirm this is by checking your online Square Dashboard.Also note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connection. When processing a payment, always make sure you have a strong 3G/Internet connection.

Initial Business Response /* (1000, 5, 2015/09/24) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our other email address is [redacted]@t[redacted].com
And you needed to do as a business is look up
The company or domain. We could never work with a company that makes it impossible to have a dialogue or discussion when your in business together.
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And once again why anyone would do business with a company who terminate without cause or merit it unfathomable. We are fortunate in having this occur at the start of our working with you, and only feel regret for the legions of others whom suffered the same lackluster, blanket response when you manipulated their funds. If we had read the XXXXXXXX of complaints against your business prior to using it, we would never have signed up. I only hope that more woo please read this forum so they don't invest a penny in a company that is not customer oriented or motivated.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Square's decision to remove my access to credit services was unfounded, and although a generalized reference to their rules and regulations were given, this did not outline a realistic or professional reason and since I did all my research before using Square, I do not accept this and expect $1500 for services lost and equipment purchased based off of meeting all requirements set forth by Square.
Sincerely,
[redacted]

Hello,
Square is sorry to hear you haven’t seen these funds yet.When you receive a Cash payment, it’ll appear as ““SQC\*”” on your statement followed by the sender’s name. While most payments appear instantly, it can take 1-2 business days for a payment to post (weekends and holidays excluded).If...

you don’t see a deposit after the deposit timeframe, Square can investigate with the following information:* the email address/phone number you used to receive Cash* the email address/phone number from which you were sent Cash* the date, time, and amount of the transaction* the last 4 digits and the card brand associated with your account

After further review we are unable to locate an account under the email of [redacted], in order to assist you further we would need the email that was said when you opened your Square account

Please refer to the latest correspondence sent by Square on 5/[redacted]. Hello [redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=e**f*269f9e0ec*3c797252a9e20d7fca5ab7e4...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d0567bbe770b35c*5afcd2b*63c645cd33635cc...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,