Flick Enterprises Inc

Initial Business Response /* (1000, 9, 2015/11/29) */
A member of Square's Legal Team have been in contact with you. The chargeback process as well as the relevant terms of Square's Seller Agreement were discussed during the phone call.

Please refer to the following email sent on [redacted] 3:  Hello Vadim, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Upon further investigation, a member from Square's Compliance Team has been in communication with you regarding this matter.
A message sent to you on August 17, 2015 states: "In order to protect all Square customers, we must...

communicate directly with the owner of a particular account. Please direct the person who activated this account to contact us from the email address associated with this Square account, and we will be happy to assist them."
Unfortunately, for security purposes, Square cannot disclose further details on this account.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been in communication with Square via the email associated with the account. We continue to get the same response - that their decision to deactivate our account is final. The decision cannot be reversed and they cannot provide additional details. In the meantime they continue to hold our funds for XXX - XXX days from the date of deactivation.
There is a severe lack of customer service associated with this Company. They do not provide you the opportunity to speak with them regarding their decision. Their email correspondence explains nothing. They continue to hold the money that is due to us. All consumers should be aware of this before dealing with this company.

We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of our Payment Terms.We regret that, starting...

today, you will no longer be able to process transactions using Square. In order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.

We’ve been made aware of an unauthorized activity from an internal source. This type of “take over” is an unauthorized attempt by an individual you are associated with. You are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s). There are a few essential steps you’ll want to take to secure your account. Please find below the steps that we recommend you take to secure your Square account:Change your password and add extra security to your square account.Sign into your Square Register account https://squareup.com/login and navigate to the account icon in the upper right of your Dashboard and select ‘Account & Settings’ from the drop-down, change your Square account password.While in the “Account & Settings” you’ll also see the option to set up “2 Step Verification”.  You’ll want to select this and enter in your mobile number.  Once this has been done you will receive a text message on your mobile device with a six digit code that you will enter in.  You can find more information about “ 2 Step Verification” here.Contact the proper authorities to conduct an investigation into the incident.  Law enforcement can reach out to square at [email protected] know this can be a frustrating and unsettling experience, and we are here to support you in any way that we can.

Phone support is currently only available to active Square account holders. As stated, due to Square's security and legal obligations to our Merchants , Square is unable to provide additional information.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
Upon further review, a member from Square's Support team reached out to you through email on July 3, 2015. The email states: "I can confirm that these funds were successfully delivered to the recipient's linked debit card at the time...

of payment. Once funds are delivered, they're no longer in Square's control, and several things may happen when a payment is sent to a closed account".
Additionally, the email states that information was sent to the recipient to take to the bank to help resolve this matter. No further email was sent from the recipient to confirm that the information was taken to the bank or that there was any other question regarding this matter. If the recipient has further questions please have them reply to the most recent email that was sent to them by the member from Square's Support team.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are simply wrong! I have been in touch with [redacted] at their support center through Email many more times after July 3rd. I reached out on Jul 23rd, 27th, 29th, Sep 25th and 28th.
The same information provided to Revdex.com was also given to Square. My wife's bank provided the retrieval reference # and ROL # for both amounts, this means that square did send the money to my wifes bank, but her bank returned the mentioned amounts on 7/10 and 8/6 to the sender which is square. If they need a letter from my wifes bank showing that the money was returned, I'd be more than happy to provide, but the fact is they don't even want to exercise the idea that my wife never recieved the funds to investigate and are ignoring this matter which is simply irresponsible when handling clients money. Why would I waste all my time dealing with this issue if the money was recieved? I have proof from TD bank that the money was returned to square. Are they still going to respond that the money was sent without any issues?
I'm going to get a letter from TD bank showing proof that the money was not recieved and attach it here ASAP. Thanks
Final Business Response /* (4000, 19, 2015/12/23) */
A Square Cash representative will be reaching out to you in the latest email correspondence from 12/14/15.
Final Consumer Response /* (4200, 21, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for the response.....this is nothing but short of stealing money....who else can I reach out to? They should give me a number so I can talk to a customer representative; obviously if they were going to respond , they would have done it in the past 4 months..this is a waste of time.

Thanks for contacting Square. For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. The funds will automatically be returned to the sender’s bank account within 1-2 business days.Square reviewed your account, and unfortunately we are unable to...

process this transaction via Cash. If you still wish to complete this transaction, you must use an alternate payment method.
Thank you for understanding. For further information on this transaction, please reach out to the Square Cash team directly.

Hello, Square reviewed your Cash App account and reset your profile. This will allow normal use of the Cash app.

Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Sincerely, Scott Uhlrich

Please refer to the latest correspondence sent by Square on 5/[redacted]. Hello [redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=e**f*269f9e0ec*3c797252a9e20d7fca5ab7e4...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d0567bbe770b35c*5afcd2b*63c645cd33635cc...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

These email are not coming from Square and unfortunately it's not something Square can do to stop them from going out. Phishing is an attempt by a fraudulent actor to collect personal and/or financial information over email, phone or text message. These fraudulent actors typically acquire this...

information by verbally requesting it over the phone or by sending unsolicited emails or texts messages that direct recipients to enter personal information into fake websites posing as real ones.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], although I find the response a load of hogwash because my business does not have a tax levy against it AND they deposited my funds the day after my complaint, I will consider this matter closed. Obviously their Tax Department isn't good at homework either. I will no longer do business with them. Sincerely, [redacted]

Unsubscribe from Automatic Receipts
To stop automatic receipts, click “Manage Preferences for digital receipts” at the very bottom of the receipt. You can select either the option to stop all automatic receipts or to stop automatic receipts for purchases from that specific business location.

Initial Business Response /* (1000, 5, 2015/09/24) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our other email address is [redacted]@t[redacted].com
And you needed to do as a business is look up
The company or domain. We could never work with a company that makes it impossible to have a dialogue or discussion when your in business together.
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And once again why anyone would do business with a company who terminate without cause or merit it unfathomable. We are fortunate in having this occur at the start of our working with you, and only feel regret for the legions of others whom suffered the same lackluster, blanket response when you manipulated their funds. If we had read the XXXXXXXX of complaints against your business prior to using it, we would never have signed up. I only hope that more woo please read this forum so they don't invest a penny in a company that is not customer oriented or motivated.

Complaint:[redacted]I am rejecting this response because: Square practices are deceptive and misleading. Your terms of Agreement are fair if you disclose them prior to permitting clients to begin processing credit card charges. Your process for approval including all the needed paper work should be finalized prior to allowing the processing of any credit card charges. The fact you encourage charging before you have completed your decision making process is backward and unfair to your prospective clients. Furthermore, the fact you do not provide a contact number for your company to discuss any issues or to lend support is a clear indicator of the type of service your company will and plans to provide its clients. I am not alone and I am certainly not the first complaint you received (check the internet). Your company encouraged the processing of cards, allowed me to process charges, and then decided without reason I did not meet your standards for approval. Your company then deactivated my account and told me I had to wait 90 days to receive my funds. If I had not continued to push through all the road blocks, if I had not filed a complaint, I would still be waiting for my money. Only because I continued to pursue this matter did you finally agree to refunding the money back to my clients- which was a disservice to my company's client relations. It is understandable that you have a criteria that must be met for approval of services, what is not understandable is that you encourage  and allow access to those services prior to confirming if a prospective client has met those standards. This leads me to believe that your company is intentional about this process- there is a name for this process- its called floating funds. Using other peoples money in order to do your own business. People need to know your company not only encourages but participates in shady business practices.   Sincerely,[redacted]

Square has responded to your inquiry through email. Please reply to the latest email correspondence sent by Square on 3/22/16 with any additional questions.

Complaint: [redacted]I am rejecting this response because:they have not resolved the dispute. We had our business verified. Square has not acknowledged our issue.Sincerely,[redacted]

Please refer to the latest email correspondence from Square on 3/27/16. The message states: "I am able to confirm that there was no refunds processed. I've gone ahead and emailed the recipient with some additional information. We'll work together to locate these funds. If you need help with anything...

in the meantime, please don't hesitate to write me here."

Complaint: [redacted]I am rejecting this response because: The company should've made an action of policy for these reasons. This means that anyone using their app can scam other people by simply putting chargeback.
With all the clear evidence and proof, they should be responsible to reimburse the fraud that was made to the victims. 
 
Sincerely,Tae [redacted]