Flick Enterprises Inc

Square has no record of the fees that you are mentioning. Square does not charge monthly fees for credit card processing services. So that Square can help you out with this, you will have to reach out to Square directly.

We’ve been made aware of an unauthorized activity from an internal source. This type of “take over” is an unauthorized attempt by an individual you are associated with. You are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s). There are a few essential steps you’ll want to take to secure your account. Please find below the steps that we recommend you take to secure your Square account:Change your password and add extra security to your square account.Sign into your Square Register account https://squareup.com/login and navigate to the account icon in the upper right of your Dashboard and select ‘Account & Settings’ from the drop-down, change your Square account password.While in the “Account & Settings” you’ll also see the option to set up “2 Step Verification”.  You’ll want to select this and enter in your mobile number.  Once this has been done you will receive a text message on your mobile device with a six digit code that you will enter in.  You can find more information about “ 2 Step Verification” here.Contact the proper authorities to conduct an investigation into the incident.  Law enforcement can reach out to square at [email protected] know this can be a frustrating and unsettling experience, and we are here to support you in any way that we can.

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 14, 2015 to follow up with a phone call that was referenced in your case.
Square's Support Team currently only communicates via email...

in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends you reply directly to the last message sent by the representative from Square's Support Team.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Squares response is a complete LIE!! As I have had at least 2 phone call in regards to the matter and NOT at anytime did square say we only response in emails ...inFAct! They have a phone team ...so how can this be there complete lame response .... WOW..they are scamming honest people out if there money .., via PHONE they even cut a deal and said they would credit me a 1000.00 in processing fees which this to was a lie as they only credited me 1000.00 is sales ., they continue to lie and cheat and no one is stopping them..I do not and will not allow this to happen ...I want my 175.0
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on July 27, 2015 through email after a telephone conversation that took place on the same day. The email states: "Looking at your account, I see that this payment was processed as "Cash" rather than "Credit Card." Each time you use Square to accept a payment, you have the option to process a credit card, or record a cash or other tender (check or 3rd-party gift card) payment...No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds and receive the deposit, you will need to contact your customer."
If you have any additional question, please contact Square through email.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true..none of this happened .they did not reach out to me .they keep lieing. ..1st response to this complaint is we do not have a phone service and now they say they reached out .. they did not do any thing of the sort
..I called them ...they promised me 1000.00 in processing fees they did not do that ...in the phone conversation when I called them they never said anything about it not going through as they now claim ...they are lieing time and time again. ..I am not satisfied. ..I want my 175.00 or I want 1000.00 in processing fees as they promised ...lie after lie they tell

Complaint: [redacted]I am rejecting this response because:
how exactly has square address my complaint?  Again, no explanation has yet to be offered fr the suspension of my account.  This matter remains unresolved.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Copy and paste answers (though the bank account part is new) are not acceptable especially when I have received the same copy and paste answer at least 5 times. I still want answers as to why they can't approve me or my husband whose credit is nearly perfect and we both had 100% correct information in. I would like a legit number to call to speak to an actual human without needing a customer code which they won't send because they won't approve. How can I trust they will even send my money back now in my bank account or won't steal money I already have in my bank account if I can't trust they aren't a scam after this same message?
 Sincerely,[redacted]

Please refer to the latest email correspondence sent by Square on 6/7/**.Hello [redacted], Thanks for writing in the $[redacted] was refunded back to the Amex. We understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our...

agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Initial Business Response /* (1000, 5, 2015/06/24) */
Hello [redacted],
Upon further investigation, it appears that the Square cash payment was originally sent to a closed bank account.
Since the receiving bank was unable to locate the funds, Square has now credited the $47 back to the sender on...

behalf of the bank. Square notified you of this resolution in their email sent to you on June 23, 2015.
If you have further questions, please direct them to Square by replying to that email.

[redacted]I am rejecting this response because:
I know you need a response to this email, but the company called me today and left a message on my voicemail while I was at work. I am very encouraged that the call was made and am looking forward to the company settling the dispute, but I cannot say the case is closed at this time since we have not made a connection. Thank you for working on solving this issue. I will update Revdex.com once the company representative reaches me.
Sincerely,Christyjo [redacted]

Hello,Thank you for your email. Our Account Services team conducted a review of your account. As a result, we are sorry to inform you that we have elected to exercise our right outlined in the Cash App Agreement to deactivate your account. You will no longer be able to use Cash App to send or...

receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of our Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Initial Business Response /* (1000, 5, 2015/12/31) */
Square credited the $667.85 back to your account on 12/17/15. Please reference your latest email correspondence between you and Square with any questions.

Please refer to the following email sent on [redacted] 30: Hello [redacted], Thank you for your patience during the resolution process. We are happy to inform you that your $[redacted] payment dispute has been resolved in your favor. If funds were placed on hold for this dispute, they will be...

credited back to your Square account within 1-2 business days. Please refer to the dispute notification email we previously sent you for more information. If no funds were placed on hold for this dispute, the dispute will be closed and no further action will be taken. You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Initial Business Response /* (4000, 7, 2015/12/23) */
Square credited three deposits of $479.59, $1092.01 and $4.95 back to your linked bank account on 12/7/15. Please reference your latest email correspondence between you and Square with any questions.
Complaint Response Date bumped because:...

Holiday
Initial Consumer Rebuttal /* (3000, 15, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They held $2080.98. They're sent me those three deposits totaling to $1576.55. I understand that square has a fee for using their service; however, I know that it isn't over $450. After their fee of 3.15% + .10 I should still be receiving over $400. Where's my money?
Final Business Response /* (4000, 17, 2016/01/15) */
Please refer to the latest email correspondence with Square dated 1/4/16. Square included an attachment of the payment breakdown.

Hello [redacted], We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. We appreciate your patience and apologize again for any inconvenience this may have caused.

Please refer to the latest email correspondence sent by Square on 5/11[redacted]. Hello [redacted]We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about...

our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=68c51a34c0ea44b3fdceb623bb90b23ffed6f20...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=a32b8ed7189625d38822ea9206d0404685f54d5...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

According to Square’s Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]

Please refer to the following email sent on [redacted] 3:  Hello Vadim, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 
square has held my deposit funds for over 45 days.  This a illegal activity that Square is getting away with it.  I contact the California State Attorney Office to file a complaint

Complaint: [redacted]I am rejecting this response because it skirts around the central issue: they took money from my account based on a transaction that was never completed and in doing so, caused harm to me. 
Their response is simply a stock response on how to cancel a transaction.  My position is that transaction was never consummated, if you will, because they could not verify my father's identity.  By their own definition, this was not a transaction because verifying his identity was a requirement, or they wouldn't have asked him to verify his identity.
This is a very shady way of doing business.  I would like a specific answer to my specific complaint.Sincerely,[redacted]

Thanks for contacting Square. For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. The funds will automatically be returned to the sender’s bank account within 1-2 business days.Square reviewed your account, and unfortunately we are unable to...

process this transaction via Cash. If you still wish to complete this transaction, you must use an alternate payment method.
Thank you for understanding. For further information on this transaction, please reach out to the Square Cash team directly.

Hello,
There were two attempts to transfer $300 to your Cash account on March 31. The first was declined by the card issuer, and the second was successful. If the sender doesn't see this decline adjusted in their balance within a few business days of that date, please have them contact their card...

issuer to locate the funds, as Square never received funds from the first attempt.
 
Regarding instant deposit, When you receive a cash payment, you have the option to choose either Square's Standard Deposit Schedule or Instant Deposit when you Cash Out. For more information on how to toggle this option, please see [redacted]