Flick Enterprises Inc

[redacted]I am rejecting this response because:
I know you need a response to this email, but the company called me today and left a message on my voicemail while I was at work. I am very encouraged that the call was made and am looking forward to the company settling the dispute, but I cannot say the case is closed at this time since we have not made a connection. Thank you for working on solving this issue. I will update Revdex.com once the company representative reaches me.
Sincerely,Christyjo [redacted]

Square has no record of the fees that you are mentioning. Square does not charge monthly fees for credit card processing services. So that Square can help you out with this, you will have to reach out to Square directly.

Hello,
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed. When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the sender. Square challenged the dispute with your sender’s bank,...

but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute. If you do not agree with this outcome, you must resolve it directly with the sender.
 
Please note Square reserves the right to recover funds for disputed transactions. Excessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Complaint: [redacted]I am rejecting this response because:
how exactly has square address my complaint?  Again, no explanation has yet to be offered fr the suspension of my account.  This matter remains unresolved.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/05) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com as you can see from the businesses response, they never read my complaint and write a canned response. They are telling me that I can refund my customer within 60 days, had they read my complaint they would've known I'm way past the 60 day period.
I never agreed to changes in Square's Merchant User Agreements. I have not violated the terms of the merchant user agreement, other agreements with Square or Square policies, pose credit or fraud risk to Square, provided false incomplete, inaccurate information or engage in fraudulent or illegal conduct. I have done none of those things.
Your policy gives you the right to deactivate my account for any reason
But you have no right to hold my money unless I've done on of those things I've listed above. Please prove I did. I did not.
Please send me an instant deposit or immediate bank payment
Final Business Response /* (4000, 9, 2015/11/20) */
This complaint has been resolved as of 11/12/15. Square credited the $972.50 back to your account on 11/12/15. Please reference your latest email correspondence between you and Square with any questions.

Hello [redacted], Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank.  Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transaction. If...

a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statement. The statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG format. If we are able to determine the case has been officially canceled, we will be happy to close the dispute for you.HoldenSquare Disputes

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receipts. If you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same card. Any card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email provided. Learn more about automatic receipts and shared cards.If you provide a phone number to receive an SMS receipt from a Square merchant, this information will be pre-populated on the receipt screen for you to confirm during future purchases from Square merchants. You can edit the pre-populated phone number at the point of sale by tapping either field and entering new information. https://squareup.com/help/us/en/article/5212-automatic-receipts

Initial Business Response /* (1000, 5, 2015/12/31) */
Square credited the $667.85 back to your account on 12/17/15. Please reference your latest email correspondence between you and Square with any questions.

Initial Business Response /* (1000, 5, 2015/10/04) */
Hello,
Upon further investigation, a representative from Square's Account Services Team reached out to you on September 18, 2015. The messaged stated: "All holds have been removed and your deposit will be initiated per our normal deposit...

schedule. You will also receive a separate email indicating that the verification process has been completed."
If you have any further questions you may contact Square through email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.

Initial Business Response /* (4000, 7, 2015/12/23) */
Square credited three deposits of $479.59, $1092.01 and $4.95 back to your linked bank account on 12/7/15. Please reference your latest email correspondence between you and Square with any questions.
Complaint Response Date bumped because:...

Holiday
Initial Consumer Rebuttal /* (3000, 15, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They held $2080.98. They're sent me those three deposits totaling to $1576.55. I understand that square has a fee for using their service; however, I know that it isn't over $450. After their fee of 3.15% + .10 I should still be receiving over $400. Where's my money?
Final Business Response /* (4000, 17, 2016/01/15) */
Please refer to the latest email correspondence with Square dated 1/4/16. Square included an attachment of the payment breakdown.

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 14, 2015 to follow up with a phone call that was referenced in your case.
Square's Support Team currently only communicates via email...

in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends you reply directly to the last message sent by the representative from Square's Support Team.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Squares response is a complete LIE!! As I have had at least 2 phone call in regards to the matter and NOT at anytime did square say we only response in emails ...inFAct! They have a phone team ...so how can this be there complete lame response .... WOW..they are scamming honest people out if there money .., via PHONE they even cut a deal and said they would credit me a 1000.00 in processing fees which this to was a lie as they only credited me 1000.00 is sales ., they continue to lie and cheat and no one is stopping them..I do not and will not allow this to happen ...I want my 175.0
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on July 27, 2015 through email after a telephone conversation that took place on the same day. The email states: "Looking at your account, I see that this payment was processed as "Cash" rather than "Credit Card." Each time you use Square to accept a payment, you have the option to process a credit card, or record a cash or other tender (check or 3rd-party gift card) payment...No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds and receive the deposit, you will need to contact your customer."
If you have any additional question, please contact Square through email.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true..none of this happened .they did not reach out to me .they keep lieing. ..1st response to this complaint is we do not have a phone service and now they say they reached out .. they did not do any thing of the sort
..I called them ...they promised me 1000.00 in processing fees they did not do that ...in the phone conversation when I called them they never said anything about it not going through as they now claim ...they are lieing time and time again. ..I am not satisfied. ..I want my 175.00 or I want 1000.00 in processing fees as they promised ...lie after lie they tell

Hello,
There were two attempts to transfer $300 to your Cash account on March 31. The first was declined by the card issuer, and the second was successful. If the sender doesn't see this decline adjusted in their balance within a few business days of that date, please have them contact their card...

issuer to locate the funds, as Square never received funds from the first attempt.
 
Regarding instant deposit, When you receive a cash payment, you have the option to choose either Square's Standard Deposit Schedule or Instant Deposit when you Cash Out. For more information on how to toggle this option, please see [redacted]

Hello,Thank you for your email. Our Account Services team conducted a review of your account. As a result, we are sorry to inform you that we have elected to exercise our right outlined in the Cash App Agreement to deactivate your account. You will no longer be able to use Cash App to send or...

receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of our Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Initial Business Response /* (1000, 5, 2016/01/20) */
Square sent an email on 115/16 about your account status. The messages states: "Our decision to deactivate your account is final. Our Seller Agreement outlines specific account types and processing patterns that we are unable to support, and...

your account matches one or more of these conditions. I'm unable to address this with you any further, as I've shared all the information I can provide."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄

Complaint: [redacted]I am rejecting this response because: there is no “pattern” of high risk transactions. I only used my Square POS reader one time to key in a customer’s debit card in the amount of $20 for crafts I was selling st a craft show.. this decision is unfair to me as I have done nothing wrong to warrant this. I have all your equipment sitting in my house unusable now, as a result, and I am unable to book [redacted] craft fairs this year without a merchant to process debit/credit card transactions. Square has done me a huge disservice and I am asking for higher escalation of this matter and your decision reversed to keep me as a customer.Sincerely,[redacted]

According to Square’s Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]

We enrolled in square for our business. Our bank account was verified; but once we started sending invoices to our clients square decided to deactivate our account for what reason we don't know!  several clients paid their invoices and square has not deposited funds in our account. When I...

contacted the [redacted] Revdex.com; we were told of a scam that has been taken place with the square corporations.

Please refer to the latest email correspondence sent by Square on 5/11[redacted]. Hello [redacted]We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about...

our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=68c51a34c0ea44b3fdceb623bb90b23ffed6f20...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=a32b8ed7189625d38822ea9206d0404685f54d5...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step...

instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholder. The remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refunded. As an example, if you charge a customer $** and you meant to charge them $**, you'll want to refund them for $**.  The initial fee would have been $[redacted] for the $** total charge but only $[redacted] for a $** charge.  Because of this, a $** refund would take $[redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($0[redacted] in fees) would be taken care of by Square.  All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within 60 days of the date of the transaction. Online Store sales can be refunded up to 1** days from the date of the payment. Once this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-6000

At the current time Square does not have any updates. As soon as Square receives any updates from Square's engineers in regards to your case, you will be contacted directly regarding this issue.