Flick Enterprises Inc

Square has received this feedback and will forward it though to Square's development team to be aware of this issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Rosalind [redacted]

Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on...

your account. If your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.

Complaint: [redacted]I am rejecting this response because:they have not resolved the dispute. We had our business verified. Square has not acknowledged our issue.Sincerely,[redacted]

Hello, Thanks for getting back in touch. Your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that we can provided at this...

time. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections 17 and 42 of the "Square Seller Agreement":https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not care that they closed my account, that is fine but they cannot hold on to my funds for thst extended period of time. There is no risk of fraud or risk if anything for that matter. They have all of my information, all of ny customers information, there is nothing to hide. They cannot 'hijack' my money like this, I have distributors to pay with the money they held from me. I can lose my business becsuse of this. There is not one reason why they are holding on to my money and I need it immediately!! Furthermore, there is not any way to get a hold of someone ftom their company to discuss anything. No where is it stsndard practice for an institution to unlawfully hold someones money for thst length of time, if I was to go close my bank account right now,they would give me all the money in ny acct right? I feel robbed and before I lose my business,I need this money NOW!
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a joke! That's the same response as the previous ones. I didn't give you any false information. GIVE ME MY MONEY, its not yours, you did nothing to earn it! Deposit it into my account immediately you thieves! There is absolutely no difference between this and taking money out of my checking account. ITS STEALING! If you don't deposit my money immediately , I will be forced to have my attorney pursue action.....

I DO NOT accept the response made by the business.
 
If it was your paycheck being withheld for 3 months, I think you would be singing a very different tune [redacted]. I run a business and have bills to pay like everyone else. My client paid me $1,000 on 12/21. I was a new seller to Square and this was the only client who paid me with Square. No disputes or chargebacks on my account. What makes matters worse is not only are his funds being withheld, I had to put out hundreds of dollars of my own money to get the project going. No business can survive when the client is costing the business money because of Square. That is completely unacceptable. My attorney read all the terms you are insistent upon linking to [redacted]. They do not address what has happened here and are not grounds for holdings my funds for any length of time. I will give him the go ahead to file the lawsuit this week. I have waited as long as I can [redacted], but this is becoming ridiculous. Your company has been illegally holding my funds for 32 days now as of 1/22/18. I am no longer seeking just the $1,000 that is owed to me by Square. My attorney will be suing for $3,000 + court costs and attorney’s fees. I have given you and your company every opportunity to resolve this out of court. I am done playing games. My attorney will file the suit in NJ no later than 1/24 or 1/25 if the funds aren’t immediately released to my linked bank account. We will also be contacting the media in NJ. The ball is in your court, but not for long.

We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that,...

starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Please refer to the latest email correspondence from Square on 3/27/16. The message states: "I am able to confirm that there was no refunds processed. I've gone ahead and emailed the recipient with some additional information. We'll work together to locate these funds. If you need help with anything...

in the meantime, please don't hesitate to write me here."

Square has responded to your inquiry through email. Please reply to the latest email correspondence sent by Square on 3/22/16 with any additional questions.

Square spoke to you on 3/15/** and advised you to relink your bank account information. Please refer to the latest email correspondence between you and Square with additional questions.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business.
Square regrets...

that, starting today, you will no longer be able to process transactions using Square.
Your outstanding Square balance will be paid out per our normal payment schedule.
Square appreciates your having chosen Square and apologize for any inconvenience this may cause.
Sincerely,
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Initial Business Response /* (1000, 5, 2015/09/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on August 25, 2015 requesting additional information about your account. The information was provided on August 28, 2015 and Square's Compliance Team...

emailed you on August 31, 2015 to inform you "that we have completed our review of your account and have removed the deferred payout status on your account."
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

These email are not coming from Square and unfortunately it's not something Square can do to stop them from going out. Phishing is an attempt by a fraudulent actor to collect personal and/or financial information over email, phone or text message. These fraudulent actors typically acquire this...

information by verbally requesting it over the phone or by sending unsolicited emails or texts messages that direct recipients to enter personal information into fake websites posing as real ones.

Initial Business Response /* (1000, 5, 2015/12/28) */
Square sent an email as of 12/14/15 to you in regards to your account status. Please respond directly to the email correspondence between you and Square for specific account details. Please refer to Square's Seller Agreement in Part One: Terms...

Governing Use of the Service.

Complaint: [redacted]I am rejecting this response because:  they held my funds for more than three months, nearly causing me to losing my home. They play with other people’s money and STILL charge for services without performing those services as promised. I expect to be refunded for their service fee. Sincerely,Lani[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. Sincerely, Scott Uhlrich

Hi [redacted], 
 
My name is Keely, and I'm a manager here on the Support team at Square.  I'm very sorry to hear you're experiencing issues with taxes on the Online Store.  I've had a chance to look at the current state of the report, and at this time, the engineering team is...

investigating the issue  
 
I don't have any updates on a potential fix, but I assure you this is being investigated.  Once we have information in regards to the issue, you'll be contacted by a representative immediately. 
 
We understand this is affecting your business, and we do apologize for any frustration this is causing you.  If you have any additional questions in the meantime, please contact us at 855-700-6000
 
Best, 
Keely
 
Square Support

Please note that when there is a payment dispute, the transaction amount is held in your Square account until the dispute is resolved. If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square account. Per Automated Clearing...

House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank account. If we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurring. Communication with your bank will ceased, meaning all debits and deposits will be prevented from being processed. If Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square account. You are still able to take payments with Square, but any payments taken will go towards this negative balance. Keep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the dispute. They will appear as a positive balance on your Square account.

Unsubscribe from Automatic Receipts
To stop automatic receipts, click “Manage Preferences for digital receipts” at the very bottom of the receipt. You can select either the option to stop all automatic receipts or to stop automatic receipts for purchases from that specific business location.