Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/12/28) */
Square sent an email as of 12/14/15 to you in regards to your account status. Please respond directly to the email correspondence between you and Square for specific account details. Please refer to Square's Seller Agreement in Part One: Terms...

Governing Use of the Service.

Initial Business Response /* (1000, 5, 2015/09/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on August 25, 2015 requesting additional information about your account. The information was provided on August 28, 2015 and Square's Compliance Team...

emailed you on August 31, 2015 to inform you "that we have completed our review of your account and have removed the deferred payout status on your account."
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
On May 11th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
I will wait the 90 days for my money .... It does seem as I will get my money correct?? It just may take a few months right?
Thanks
Final Business Response /* (4000, 9, 2015/07/13) */
Hello,
Upon further investigation a member from the Square Compliance Team sent you an email on June 17, 2015 that states "Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period".
Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait the 180 days for my money... I'm not just going to leave $200 to square rightfully so that money is legally mine ... My customer paid me so I will wait for square to pay me

Complaint: [redacted]I am rejecting this response because:  they held my funds for more than three months, nearly causing me to losing my home. They play with other people’s money and STILL charge for services without performing those services as promised. I expect to be refunded for their service fee. Sincerely,Lani[redacted]

We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that,...

starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

In order to be resolved, Square Inc is required to release the funds its holding which per its Payment Terms Agreement is required to do so as it may not implement additional hold times on funds
 
The entire account balance must be released from holds

There is no cardholder email address or phone number associated with this payment card, so Square is unable to reach out to the customer on your behalf. It’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successful. A good way to confirm this is by checking your online Square Dashboard.Also note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connection. When processing a payment, always make sure you have a strong 3G/Internet connection.

Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on...

your account. If your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.

Complaint: [redacted]
I am rejecting this response because: Square's decision to remove my access to credit services was unfounded, and although a generalized reference to their rules and regulations were given, this did not outline a realistic or professional reason and since I did all my research before using Square, I do not accept this and expect $1500 for services lost and equipment purchased based off of meeting all requirements set forth by Square.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Rosalind [redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not care that they closed my account, that is fine but they cannot hold on to my funds for thst extended period of time. There is no risk of fraud or risk if anything for that matter. They have all of my information, all of ny customers information, there is nothing to hide. They cannot 'hijack' my money like this, I have distributors to pay with the money they held from me. I can lose my business becsuse of this. There is not one reason why they are holding on to my money and I need it immediately!! Furthermore, there is not any way to get a hold of someone ftom their company to discuss anything. No where is it stsndard practice for an institution to unlawfully hold someones money for thst length of time, if I was to go close my bank account right now,they would give me all the money in ny acct right? I feel robbed and before I lose my business,I need this money NOW!
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a joke! That's the same response as the previous ones. I didn't give you any false information. GIVE ME MY MONEY, its not yours, you did nothing to earn it! Deposit it into my account immediately you thieves! There is absolutely no difference between this and taking money out of my checking account. ITS STEALING! If you don't deposit my money immediately , I will be forced to have my attorney pursue action.....

Hello,
Square is sorry to hear you haven’t seen these funds yet.When you receive a Cash payment, it’ll appear as ““SQC\*”” on your statement followed by the sender’s name. While most payments appear instantly, it can take 1-2 business days for a payment to post (weekends and holidays excluded).If...

you don’t see a deposit after the deposit timeframe, Square can investigate with the following information:* the email address/phone number you used to receive Cash* the email address/phone number from which you were sent Cash* the date, time, and amount of the transaction* the last 4 digits and the card brand associated with your account

Hi [redacted], 
 
My name is Keely, and I'm a manager here on the Support team at Square.  I'm very sorry to hear you're experiencing issues with taxes on the Online Store.  I've had a chance to look at the current state of the report, and at this time, the engineering team is...

investigating the issue  
 
I don't have any updates on a potential fix, but I assure you this is being investigated.  Once we have information in regards to the issue, you'll be contacted by a representative immediately. 
 
We understand this is affecting your business, and we do apologize for any frustration this is causing you.  If you have any additional questions in the meantime, please contact us at 855-700-6000
 
Best, 
Keely
 
Square Support

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Complaint: [redacted]I am rejecting this response because:
I have already tried contacting the help link provided 3 separate times and I have not received a response in over a month. We never received the $[redacted]. In fact, the deposit still shows as "pending" on our deactivated account. The only resolution we will accept as satisfactory and for Square to release the $[redacted] owed to [redacted] Community Foundation.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I DO NOT accept the response made by the business.
 
If it was your paycheck being withheld for 3 months, I think you would be singing a very different tune [redacted]. I run a business and have bills to pay like everyone else. My client paid me $1,000 on 12/21. I was a new seller to Square and this was the only client who paid me with Square. No disputes or chargebacks on my account. What makes matters worse is not only are his funds being withheld, I had to put out hundreds of dollars of my own money to get the project going. No business can survive when the client is costing the business money because of Square. That is completely unacceptable. My attorney read all the terms you are insistent upon linking to [redacted]. They do not address what has happened here and are not grounds for holdings my funds for any length of time. I will give him the go ahead to file the lawsuit this week. I have waited as long as I can [redacted], but this is becoming ridiculous. Your company has been illegally holding my funds for 32 days now as of 1/22/18. I am no longer seeking just the $1,000 that is owed to me by Square. My attorney will be suing for $3,000 + court costs and attorney’s fees. I have given you and your company every opportunity to resolve this out of court. I am done playing games. My attorney will file the suit in NJ no later than 1/24 or 1/25 if the funds aren’t immediately released to my linked bank account. We will also be contacting the media in NJ. The ball is in your court, but not for long.

Please note that when there is a payment dispute, the transaction amount is held in your Square account until the dispute is resolved. If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square account. Per Automated Clearing...

House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank account. If we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurring. Communication with your bank will ceased, meaning all debits and deposits will be prevented from being processed. If Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square account. You are still able to take payments with Square, but any payments taken will go towards this negative balance. Keep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the dispute. They will appear as a positive balance on your Square account.

Hello, Thanks for getting back in touch. Your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that we can provided at this...

time. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections 17 and 42 of the "Square Seller Agreement":https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

After further review we are unable to locate an account under the email of [redacted], in order to assist you further we would need the email that was said when you opened your Square account