Flick Enterprises Inc

Complaint:[redacted]I am rejecting this response because: Square practices are deceptive and misleading. Your terms of Agreement are fair if you disclose them prior to permitting clients to begin processing credit card charges. Your process for approval including all the needed paper work should be finalized prior to allowing the processing of any credit card charges. The fact you encourage charging before you have completed your decision making process is backward and unfair to your prospective clients. Furthermore, the fact you do not provide a contact number for your company to discuss any issues or to lend support is a clear indicator of the type of service your company will and plans to provide its clients. I am not alone and I am certainly not the first complaint you received (check the internet). Your company encouraged the processing of cards, allowed me to process charges, and then decided without reason I did not meet your standards for approval. Your company then deactivated my account and told me I had to wait 90 days to receive my funds. If I had not continued to push through all the road blocks, if I had not filed a complaint, I would still be waiting for my money. Only because I continued to pursue this matter did you finally agree to refunding the money back to my clients- which was a disservice to my company's client relations. It is understandable that you have a criteria that must be met for approval of services, what is not understandable is that you encourage  and allow access to those services prior to confirming if a prospective client has met those standards. This leads me to believe that your company is intentional about this process- there is a name for this process- its called floating funds. Using other peoples money in order to do your own business. People need to know your company not only encourages but participates in shady business practices.   Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The company should've made an action of policy for these reasons. This means that anyone using their app can scam other people by simply putting chargeback.
With all the clear evidence and proof, they should be responsible to reimburse the fraud that was made to the victims. 
 
Sincerely,Tae [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], although I find the response a load of hogwash because my business does not have a tax levy against it AND they deposited my funds the day after my complaint, I will consider this matter closed. Obviously their Tax Department isn't good at homework either. I will no longer do business with them. Sincerely, [redacted]

Hello,As stated in the deactivation notice, Square held the remaining funds in your Square account for 90 days from the date of deactivation (November 15) in order to offset any potential refunds or disputes from your customers. Since your account was disabled on November 15, these funds will be released on February 14.
For more information about Square's policies, please review the Square Payment Terms.

Complaint: [redacted]I am rejecting this response because: Your message states that the hold was lifted and the $ will be deposited into my bank within 2 bus days...IT HAS BEEN NEARLY 40 DAYS AND NO DEPOSITS HAVE BEEN MADE TO MY ACCOUNT.  PLEASE SEND THE FUNDS TOTALING [redacted] TO MY LINKED BANK ACCOUNTSincerely,[redacted]

Hello,
The sender of this payment disputed the charge with their bank, who initiated a chargeback on the payment.
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient...

return the funds for that payment to the sender. If this is your first dispute, Square will protect you by challenging it automatically on your behalf. If Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balance. If this occurs, any new payments will be used to cover the negative Cash balance resulting from the dispute.Please note payment disputes typically take up to 90 days to resolve.We will be in touch once an official resolution is available.Please note Square reserves the right to recover funds for disputed transactions. Excessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.If you have any additional questions, don’t hesitate to ask. I’m happy to help."

Complaint: [redacted]I am rejecting this response because: I was told the same thing when I contacted them the first time. It has been a couple weeks since the incident and the money has STILL not shown up in the recipient's account. We gave customer support the last 4 digits of his debit card like requested, but have not heard anything back yet. The issue has not been resolved. Sincerely,[redacted]

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on April 26, [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here: https://squareup.com/form/974e9462987 to send in supporting documentation for this...

dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/lAAYOzWqs1eyJaoSKBHmmwMF.Thank...⇄ Dispute Resolutions Team

Hello [redacted],Square is happy to report that after reviewing your responses, Square returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Square understands it can be a frustrating...

experience and apologize for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.Square values the security of your Square account, and the verification process helps us keep your account safe. Due to higher risks associated with these types of payments, Square would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including Western Union, MoneyGram, bank transfer, etc.).Double check the billing zip code with the shipping zip code provided. Be cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.

Complaint: [redacted]I am rejecting this response because I have not yet received my payment. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The business unfortunately did not address my concerns. They only addressed my request for the free processing - in which they assumed I was requesting free processing past the expiration for no reason at all. In truth, however, I was requesting free processing because a bug in the Square App for iPhone showed that I had free processing remaining.
Additionally, I didn't receive a response with regard to my removal from the platform.
I would greatly appreciate if I can get a resolution with regard to the above so that I can remain a satisfied Square customer.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
Per email correspondence we received by you on March 11, it appears you were able to locate the funds. Please let us know if this issue is still current for you.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due...

to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account.

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square.
Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. Square regrets that, starting from the date of your deactivation notice, you will no longer be able to...

process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Complaint: [redacted]I am rejecting this response because:
This is not the case. There was only one incomplete...

request prior to the request to send the $[redacted]. There is still not over $[redacted] in one week of exchanges in/ out or combined. This is false and wrong. This also still does not address why it has been a full week and my email to the company was not returned or my concerns addressed. I have asked several times for someone to contact me directly. Again, showing no respect or no regard for me, my money or my finances. Sincerely,[redacted]

Please refer to email from 4/15/20** that states:
Hi Yael,
Thanks for reaching out! My name is Michael and I’m more than happy to help you. I want to apologize for the delay in getting back to you, we have experienced a higher volume of emails lately. Now that we are talking directly I’ll be able...

to help you much quicker.
Square can send you your money as soon as you’ve linked a checking or savings account. This can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacks. Unfortunately, Square can’t deposit to pre-paid bank cards or online-only accounts.
To link a bank account, follow these steps:
Sign in to Account&Settings in your online Square Dashboard.
Add the requested bank account information. It’s good to note that your account and routing numbers are usually listed at the bottom of your checks. Some credit unions use electronic account numbers for deposits from Square ( ACH transactions), which can be different than the account number on your checks. You’ll want to confirm with your credit union that you’re using the correct account number.
Click Verify Account.
The verification process can take up to 5 business days. We’ll deposit $0.49 to your account and then withdraw the $0.49 back to make sure we can communicate with your bank. As a heads up, make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. You can check your verification status anytime from your online dashboard.
Once your bank account has verified, your deposits will be sent according to your deposit schedule. If you’d like, you can learn more about Square’s different deposit schedules in our Support Center.

Please refer to the following email sent on [redacted]: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. A**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services