Flight Club New York

I ordered some shoes last year in December to get picked up at the flight club LA store which I got an email saying to pick them up at the Miami store in Florida. I emailed them saying they made a mistake in my delivery which they replied saying they will mail them out to me which I got a shipping notification and it has be almost two months now and I have not received anything I called *** and they tell me that they made a shipping label but haven’t sent out my shoes in which they told me they don’t give refund so I want to know what’s going to happen to my shoes .

My sister made an order on my card an name and was for next day shipping and I’ve been trying to cancel bc she didn’t tell me it was from here and the order still says processing so they haven’t even shipped it but she chose next day shipping. And I found the shoes somewhere else they does overnight shipping so I’ve been really trying to cancel this order and get a refund since it hasn’t even been sent out or anything it just says processing I don’t have a tracking jknver or nothing.

on 2//18 I listed a pair of rare sneakers. there was 1 other pair listed in the same size but it was conditional. when I sent my pair (same size) the shoes were deadstock with no flaws or issues.well they didn't sell so I decided to get them back and try selling them on my own.well here comes the issue. they sent me back the conditional pair which was not the same shoe I sent them. they also left the receipt in the box when they sent the shoes back to me. they exposed this gentleman information to me and verified that these shoes were not the same shoes I sent them. so not only did they send me someone else sneakers but they exposed someone else information. I emailed them and opened a claim its been a week or so now and they haven't responded

I ordered some shoes from *** on janruary , 2020 & it is now 4 days later & my order still says processing which I don’t understand why it was not shipped yet so I would like my money back

I had submitted shoes to be consigned, and even after 3-4 weeks of submission, they are not responding to emails even after I provided all necessary information to track down the desired shoes, and are further arguing they never received when clearly the tracking says delivered and they listed half of the submission, but not the other half.

Flight Club consigns sneakers for customers, a service where customers list their sneaker(s) on their dashboard (***), then are given directions by Flight Club to ship their sneakers to Flight Club headquarters, and when their shoes are received by Flight Club, their shoes are sold at Flight Club retail locations as well as their online store.

On the *** of May, 2019, I listed a pair of my Adidas Yeezy Boost 350 V2 Glow (size 4.5) sneakers on my Flight Club dashboard, shipped them via USPS like I normally do as I have been selling through Flight Club for a number of years now, and received electronic confirmation that my shoes were received by Flight Club. A few weeks passed, and I adjusted the price on the shoes (a feature available through the seller dashboard), and the price change went into effect, proving that they were in possession of my sneakers and adjusted the price for me.

Fast forward to November ***, 2019, when I wanted to remove my shoes from Flight Club because they did not sell and I wanted them shipped back to me (also a service provided by them for their customers), I tried to remove my listing on the dashboard but couldn't because the button did not work. I reached out to their official support email, and thus began 3-month long correspondence of me asking where my shoes were and their customer support team avoiding my messages for weeks on end, and when they did reply, they simply said that they were investigating the issue and would forward it to upper management. It has been 3 months and I have not heard back from "upper management" yet, only excuses on why they can't find my shoes to return them to me (my right as a client of theirs).

This is why I'm creating this complaint. I believe that Flight Club has lost my shoes (which is not uncommon at all, according to interviews I've done with other clients of theirs), and is trying to stall until I give up or forget.

I ordered a pair of shoes from *** on Dec *** and its been more than 20 days, they have not shipped me the shoes yet and their customer support did not give me any reply about when I can get my item or if I can cancel my order #

The customer service answering emails is extremely poor. Thia company's concern is not the consumer at all.

on the *** of December I delivered 2 pairs of Yeezy to the Miami store for listing on my account for sale. they scanned both pairs but only 1 pair showed up in my account for sale. I have been trying to get the issue resolved but keep being turned away by the staff in the store. The pair of yeezy that is NOT listed ARE the ZEBRA RESTOCK (***) that I listed for $795 or max price. Now I can no longer login or get any updates on my account.

Back on December *** I ordered 3 pairs of air Jordan 1’s from flight club and now it has been more than 2 weeks and I have yet to receive any pairs of those Jordan’s that I have ordered.

I placed an order on December *** 2019 ( order #***) for sneakers that were 380 plus 10 shipping. They processed my payment on December 2019. I never received shipment information. I contacted customer service after a week of no updates on shipment. They told me to wait 24 hours for an update as they would look into it. I waited an additional 48 hours and still no information. At that time I asked for my order to be canceled and to be completely refunded as my situation falls within their refund policy guidelines. They have since blocked me. They have not canceled the order, or refunded, or even shipped the product.

If I could give them a fraction of a star I would. I should have followed my gut and not ordered from this company. I read the reviews and even sent them an emai to ask a question, which never got answered. I did go ahead and ordered a pair of Yeezy’s for my daughter and did receive an order confirmation and that was it. A week went by and nothing. I checked the status everyday online with no change in the status. By now about 10 days have passed, I check again and now my order is canceled with absolutely explanation. There isn’t anyone I can even ask because they don’t bother answering your emails.

On November *** I purchased a pair of shoes (Nike stranger things edition) for my boyfriend in a size 13. Online when I purchased them, it stated they had 7 left at the price of $175. I received an email stating they received my order and it can take up to two weeks ship. After a week stating it is still "processing" I sent a follow up email to the support email they provided. The first lady told me that it can take up to two weeks but the order is good and they received it. Two days ago, I emailed again to follow up and a different representative responded. She stated to me that there was an issue in the shipping department but they would expedite it. After that email she followed up with they sold out of my shoe I ordered and they no longer have it at that price. I immediately went online and looked it up, it states there were 3 left at the same exact price I purchased it for. I sent them a screen shot, they have yet to respond to me. I have been sending follow up email after follow up email. I have paid $180 (including shipping) with no product and NO refund. Also when I log in, the order has not been canceled, it still says processing. I am disputing with my bank as I have not received the product I ordered, nor my money back.

So I consigned a shoe there for over a month and it didnt sell so I decided to cancel the shoe listing and have Flight Club send me back the shoe. Normally this process takes 3-7 business days depending how close you are from the ware house you sent it to. In my case I mailed my shoe to the Secaucus, NJ warehouse which is about an hour or so away from where I live which is Long branch, NJ.
Well I cancelled my shoe around the 3rd week of September and I still haven’t received my shoe. This company has the worst customer service ever. They take forever to respond and have no idea where my shoe is. They give you the run around with the same answers like “ we are still scanning the warehouse for your shoe” and then say stuff like “we are contacting the ware house for your shoe”. They arent doing anything it seems or have no idea where my shoe is because they lost it. I dontnunderstand what is taking them so long and I need to sell the shoe asap because I need the money. The operations of consigning and inventory management with this company is complete garbage. My shoe was at a $700 selling price. I just want my shoe back or the money please. I have all the emails necessary to prove what I just mentioned. Thank you!

I never got this order that placed months ago. After filing a complaint with the Revdex.com they told me they issued a refund and the complaint was closed but I never recieved the refund at all.

I went to flight club to put my travis scott 1s up for consignment and to really see how much I could get for them. they were never worn, the box was fine and everything, but the sneakers did come flawed and I was informed they were b-grade when I first got them. so, I asked the guy if they’re good to sell and how much would I get and he literally examines the flawed shoe for like 2 seconds and says “nah these don’t look right” and then asked me “what size are these?” and I told him what size. he barely checked the shoe because if he did, why would he ask me the size? he did not check the insoles, stitching, the hidden code etc. he did not even check the tag and they were “fake”. i’m still confident they’re just flawed but he did not even explain to me what made them fake or anything. all travis scott 1s are made different no matter what size or whatever but it would have been nice for him to compare mine to a same size pair in store at least.

Good morning,

I ordered a NEW pair of shoes from GOAT/Flight Club on 9/***2019. Upon receiving the confirmation, I did not notice that the confirmation displayed the wrong size in the email, which is two sizes too large. Upon receiving the shoes on 10/*/2019, I opened them and in addition to the wrong size, they were dirty/scuffed. I contacted the company immediately to inform them because I paid $195 for NEW shoes. They declined to offer help, and after two days of escalating my complaint at my request, they are offering me a $20 credit. That's unacceptable as I paid $195 for NEW shoes, and received used shoes. I asked repeatedly for my money back, a credit OR and exchange, none of which they will allow. I absolutely refuse to pay $195 for shoes I cannot use and that arrived to me already worn. Please help with this matter, thank you.

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I bought a pair of shoes from this company (order #***) only to find out the size in the confirmation was not the size I put in my cart to purchase. Not a minute after I saw the confirmation I looked up Flightclub’s phone number only to find out THEY DO NOT HAVE ONE! Their website states on its customer service page “email 24/7 ,which makes no sense because....email never closes, so I emailed them my problem and asked for a simple change in size. That was at 930am EST. After I sent two other emails, someone finally got back to me stating there was nothing they could do because the order was already sent. According to *** website and *** customer service the package was still there. I received a second email stating that they had no inventory ( which has to be a lie because if you have no inventory than how do you have a shipping department ) and they if I sent shoes back there would be nothing they would do. All I can do is sell them back to flightclub.
Ultimately they have a problem with their system. Took my money...$400 to be exact. Even though they still have the shoes they refuse to do a simple size exchange ( the size are the exact same price ) and their only solution is for me to sell back to them the same product for less money. It’s a scam. Also they purposely make it almost impossible to view the return/exchange policy and impossible to have any kind of timely communication. It’s a scam.

So I ordered two pair of shoes off of flight club, two days ago and I went to track order and it kept saying 1. Awaiting for confirmation and the other one saying processing, and instead of getting help because I searched what that meant, I just saw a bunch of bad reviews saying other customers had the same experience and they never got their shoe or refund and this made me worried, so I emailed flight club like 4 times and just received a bunch of defaulted emails saying the same thing that didn’t even fix my problem, I just want to make sure I’m not a victim as well for getting scammed off of this site that I payed a lot of money for.

I ordered 2 pair of shoes.....I have only received 1 pair. It has now been over 2 weeks and all I get from Flight club is a general letter...giving me no information as far as how long before I receive 2nd pair of shoes. So disappointed with lack of communication and/ or service to say the least!