Flight Club New York Reviews (%countItem)
Flight Club New York Rating
Address: 812 Broadway, New York, New York, United States, 10003-4848
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I went to *** to purchase a pair of shoes what they had advertised on the website and what was delivered in the mail was not the same product this is false advertisement I did contact the company and I’m also filing this complaint against them can someone please help me resolve this issue
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer's needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your order was not processed properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent order as we are working towards making *** a seamless shopping experience and will be using your feedback towards making that happen. Please don’t hesitate to reach back out if you have any additional questions or concerns.
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Purchased a new pair of shoes off flightclub.com for 750 dollars and I was sent an obvious used and beat pair of shoes after I emailed them they tried to say they were listed as used item and they don’t accept returns after many back and forth emails they agreed to take the shoes back and refund my money my I sent the shoes back right away and they were received bye them on Thursday 3/*/19 ifs not a week later and still no refund in sight I’ve emailed them numerous times and I haven’t gotten a straight answer as to why this is taken so long so I’ve just had enough and I just want my money back !
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent order as we are working towards making FlightClub.com a seamless shopping experience and will be using your feedback towards making that happen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Order a pair of shoe advertised online as being red but shipped a pair of shoes that are pink. They will not honor a return or exchange
Hello,We have reviewed this matter, please note, all product descriptions on our website are the same product descriptions which the manufacturer uses. We are not allowed to advertise the merchandise in any way that differs from the manufacturer's description. The colorway for this particular shoe is "Solar red", which is not a traditional red, but a lighter shade of red.We are very sorry to hear that you are not happy with the colorway. As per company policy, all sales at Flight Club are final. Flight Club is a consignment marketplace meaning independent owners provide the items we carry and offer. As such we are not able to process returns or exchanges. If you do not wish to keep the item you have received, we encourage you to begin a consignment relationship with us by visiting ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They advertised a shoe as being red but shipped me a shoe that is pink.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
The colorway for this particular shoe is "Solar red", which is not a traditional red, but a lighter shade of red. They might look pink but we assure you they are nike's "Solar red".If you do not wish to keep the item you have received, we encourage you to begin a consignment relationship with us by visiting ***. There you can sell the shoes and once they sale you can cash out. Please don’t hesitate to reach back out if you have any additional questions or concerns.
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I PURCHASED TWO PAIR OF SHOES AND THEY CHARGED MY CREDIT CARD - THEY DELIVERED ONE PAIR OF SHOES BUT NOT THE MOST EXPENSIVE PAIR, IVE REACHED OUT TO THEIR CUSTOMER SERVICE DEPT SEVERAL TIMES AND HAVE BEEN TOLD ITS IN PROCESSING STILL WHEN I WAS INITIALLY ADVISED I WOULD RECEIVE MY ITEM IN 10 DAYS OR LESS. I NEED MY ITEM WITHIN 2 BUSINESS DAYS OR A FULL REFUND PLUS SHIPPING FEES I HAVE BEEN CHARGED
Hello ***,
Unfortunately, the Adidas Yeezy boost 350 v2 "frozen yellow" you ordered is no longer in-stock. We have canceled part of this order and issued you a refund back to your original form of payment. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. Thank you for your order and we apologize for any inconvenience this shoe going out of stock may have caused you. If you have any further questions, please feel free to contact us.
I ordered a pair of Jordan sneakers on February , 2019. I have not received the pair of sneakers yet. I paid $325.00 and I have not received the sneakers or my money back. I contacted them via email because there is not a telephone number. All they were saying was we are going to ship your sneakers and still until this day no sneakers or refund. I am so fed up at this point and don't know what to do.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that, we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself.
We issued a full refund to your original payment method on 03//19 in regards to order ***. Please allow 2-3 business days for the refund to process.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I’ve been trying to get my refund for a month now, my package was stolen in front of my door, I did a police report I email the police report, like they asked me to but no one is replying to my email for my refund
Hi ***,After speaking with *** we were informed that you authorized the release of your packages through your *** MyChoice account. For that reason, Flight Club and *** are not liable for your missing package. We are unable to proceed with your missing package claim at this time. We kindly ask that you contact your bank to resolve this matter. Please reach out if you have any questions for concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never authorize them to release it to my account, I don’t even have a *** account, they are lying and scamming me I need them to refund me my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Luckny,
Our delivery operation specialist reached out to *** and they confirmed that you authorized the release of your packages through your *** MyChoice account. For that reason, Flight Club and *** are not liable for your missing package. We are unable to proceed with your missing package claim at this time. We kindly ask that you contact your bank to resolve this matter.
Per *** terms and agreements for *** MyChoice, "UPS shall not be liable to you for any loss, claim, liability, or damage of any 3 kind, including but not limited to direct, indirect, consequential, special or exemplary damages, whether based on contract or otherwise ("Loss") arising out of, or resulting from, ***'s provision of, or failure to provide, the Service, including by following consignee instructions, failure to follow consignee instructions, delivery pursuant or contrary to consignee's instructions, misdelivery, or delayed delivery." Please reach out if you have any questions or concerns!
I ordered a pair of shoes from flight club.com and on the siite it states they have 7 business days to process the order and 3 to 5 days shipping after processing. Mi made the purchase Feb , 2019 and the money taken out of my account Feb , 2019. After seven business days of processing I contacted the company via email in regards to my purchase. They advised me that they would forward my complaint to theyre processing team ro expedite my order. Every day since ive contacted them via email for full refund due to failure to provide the goods in the the timely order displayed online. Not only am I being ignored for the return of my money they are yet to send the product. Im going on vacation March *** 2019 and I wont have my shoes in time which is totally inconvenient on my behalf
We sincerely apologize for any shipping delays and I am happy to help at this time! Your order is on its way and can be tracked using the following link.
***
We do apologize for any inconveniences we may have caused on your recent order as we are working towards making *** a seamless shopping experience and will be using your feedback towards making that happen.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I ordered a pair of Jordan 1's that were listed for $130. I spoke with 3 different people via email asking when my shoes would ship. After two weeks I emailed again asking what was happening with my order. I was then told my order would be cancelled because they are out of stock. I check the website and see the shoe is still there and has been there in my size however the price is double now with no explanation as to why my order was cancelled. I screenshot the sneaker in my size in my shopping bag and sent it to Flight Club. Their response is that I had to order them again for that price. Flight club is not a bidding site but yet still is operating as such based off the experience I just had.
Flight club refuses to mail back the sneakers I sent in for resale I mailed a pair of yeezy 350 black/red sneakers for resale after it was withdrawn 3 weeks ago flight club has not mailed my sneakers back STOCK # *** I've contacted the customer service by email and received no response or tracking number if they do not mail my sneakers back I will have to file a police report and law suit.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen.
Flight club refuses to mail back the sneakers I sent in for resale I mailed a pair of yeezy 350 black/red sneakers for resale after it was withdrawn 3 weeks ago flight club has not mailed my sneakers back STOCK # *** I've contacted the customer service by email and received no response or tracking number if they do not mail my sneakers back I will have to file a police report and law suit.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen.
I've ordered a product from Flight Club via *** on Thursday of February *** of 2019. Their shipping options include over night shipping for a charge fee of $50.00. My order shipped the same day I ordered it and I was given the tracking number ***.....My items tracking status has yet to change since February *** and I've contacted the carrier, ***. They told me the item never left the FlightClub warehouse and was only labeled with the shipping information. My greatest issue is that FlightClub New York offers no contact number to contact them, and their customer service emails are only automated. I would like to receive my order but I am demanding a refund for unfullfillment of the shipping method I chose within the company. They have yet to respond personally to any of my emails, and have not directed my complaints any further to resolve the issue.
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that, we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself.
I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your matter was escalated to management and we processed a refund of $50 to your original payment method. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I ordered from flight club on Feb *** 2019. I ordered a Jordan 12 Gym Red. I emailed their costumer service multiple times but they keep replying that my order will arrive here in 1-2 weeks. Its gonna be 2 weeks tomorrow and my order is still processing! It has been processing for 13 days. At this point, I just want my refund if they're not going to deliver the shoes I ordered because thats what it seems like. My order # for flight club is
As per your request, we have canceled your order and issued you a full refund of $162.95 to your original payment method. Depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. Thank you for your order and sorry for any inconvenience this may have caused you. If you have any further questions, please feel free to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I placed two orders prior the order I placed. I placed an order for a pair of Air Jordan 8 Confetti. I thought that due to my past orders that this one would be a piece of cake. However it was not because I could not receive any answers from customer service or through online support on if my shoes were even in stock or the processing time. And due to the lack of customer service support I could even receive proper status of my shoes.
Our shipping department was experiencing longer than expected shipping timelines due to a higher volume of orders. Your order is on its way and can be tracked using the following link.
***
Thank you for your patience and understanding. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
On Monday February , 2019 I mailed two pairs of shoes to flight club through *** with the submission number ***. The package was mailed with both signature service and $550 dollars of insurance. The contents of the package were two pairs of Jordan 1 Turbo Green Shoes. On Wednesday February , 2019 these shoes were delivered to the location they told me to ship to (Flight Club ***) and signed for and currently at the state "Delivered, Front Desk/Reception/Mail Room." I have shipped shoes to flight club in the past and usually a day after receipt, they list the shoes with no issue. My current problem is that it has been 3 days and they have not listed the shoes. Not only this but on my seller portal online I can no longer see the shoes under my processing submissions! I believe that someone may have taken my package without listing and I have tried to reach out to flight club just to get the status of my shoes or for them to refund me for the total cost of insurance on the package. I can provide proof of delivery as well as tracking numbers and specific sizes of shoes if Flight Club requires this information. If they have the shoes that is also fine but I would like for them to list them promptly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***
They have contacted me and solved my issue
Purchased A Pair Of Air Jordan 1's , Shoes Came In Mail Me Mislabeled In Back Of Shoes And Didnt Up To Par As Were Advertised. Sunt Them Back And Flight Club Received Them A Month Ago On 1//19. Still Didnt Get Refund Or ANY Sort Of Information On My Refund Process.
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On behalf of Flight Club, I want to extend my sincerest apologies for the delay and thank you for your patience and understanding. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your matter was escalated to management and your refund for $190.00 was processed on March , 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I withdrew my sneakers from the website one week ago and flight club has not mailed my sneakers back to me. This company continues to hold onto my item it has been three months of asking for my item back. Stock #
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a *** consignor experience and will be using your feedback towards making that happen.
I received the wrong pair of Concord Jordans. I have emailed Fligh Club but I have not heard back from them.
What bothers me most is that the box the shoes came in has two labels. One of the labels shows the correct pair but the other label is for the pair that I received. I am extremely upset at their lack of attention and I simply want Flight Club to send me the correct pair. I did not spent a lot of money only to receive the wrong pair of Jordans!
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On behalf of Flight Club, I want to extend my sincerest apologies for the delay and thank you for your patience and understanding. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your matter was escalated to management and your refund for $354.93 was processed on March *** 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Dear Sirs,
On December ***, 2018 I placed an order with Flight Club online platform for 2 sneakers with a total amount of $709.86 USD. Unfortunately when I received my sneakers one of them was too small. I contacted Flight Club to enquire about how to proceed with an exchange for a bigger size but was told they didn't do exchanges or returns to my surprise, and that my only option was to sell the sneakers on their Sell Flight Club online platform. I have created a profile on this platform and following their instructions sent the sneakers to the address provided by Flight Club in New Jersey. I have shipped these Off-White sneakers on 01//2019 they were delivered on their New Jersey location on 01//2019. Since then I have been emailing them to no avail enquiring on the status of my sale. I have sent a total of 6 emails. Unfortunately they do not have a Customer Service phone number one could call. I have only received an answer from someone on January , 2019 saying he was escalating my ticket with regards my Processing Submission #*** and that within 72 hours someone will reply. This was on January , 2019 and again since then nothing at all. Full silence. I could see my sneakers listed on their platform and I have screenshots to prove that but now my sneakers are no longer listed on their website and no answer. I feel I have been stolen and this company is a scam. I should have seen the red flags, but I guess I am learning that the hard way and facing the truth about this company. I also have emailed their CEO Eddy L and again to no avail, apparently this is a modus-operandi that comes within the highest ranking within the company. I was supposed to receive around $400 USD for my sneakers and apparently I have been stolen, I have not receive any money from Flight Club and the sale of my sneakers and have also not receive my sneakers back if they weren't sold. I am appalled by all of this and the lack of response from Flight Club. But upon reviewing your website apparently this is truly a modus-operandi for them because many people complaint about the same issues as I am complaining so this company should be prosecuted because it's a scam and this is not legal.
We're very sorry to hear your listing was delayed in being activated and modifications could not be made. We have reviewed your issue and have addressed it by listing the shoes for sale as of 03//19. If you would like to withdraw the pair you will have to log onto your *** account to initiate the withdrawal. Otherwise, the shoes will remain listed for sale and once they sell you will receive your cash out credit. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
What I purchased from you all was not what you all had advertised. So I sent it back to you all through the mail. I tracked it I know you all received it. You said 8 Days ago I would be contacting in 96 hours about my refund. And in the case that I didn’t get contacted reach back out through this email thread. As I have been doing since you told me I’d be contacted and I have heard nothing back.
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your refund for $220.00 was processed on Mar *, 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Once again, we are truly sorry for the delay and the inconvenience. Please don’t hesitate to reach back out if you have any additional questions or concerns.
I went to purchase a pair of sneakers at fight club with my son for his birthday. When the shoe was given to my son to try on the box was intact with no signs of damage. While my son was trying on the shoe, we noticed on several occasions the employees attempted to carry too many boxes at once resulting in the boxes falling to the massive pile ups on the ground. When going to check out, we were told by the manager, Jonathan D the shoe box for the shoe we wanted to purchase is damaged and asked if we mind having a damaged box. My son said he did have an issue with the broken box, since he collects sneaker. He also told the manager that the box was not damaged when he was originally shown the shoe. The manager than replied that there would be an upcharge to get a undamaged box. We asked why we were going to be changed for damages that we did not do. We were given no answer, basically ignored. Then he rudely asked "do you want it for not?" My son decided to take it as is. While walking out of the store we heard and saw the manager, Jonathan D, talking and laughing with other employees about how he ignored our complaint and had us purchase the item anyway. We felt humiliated. That is no way for a manager to treat customers.
Hello ***,
We have reached out to you by phone to apologize for the miscommunication experienced in your in-store visit. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px}
Please don’t hesitate to reach back out if you have any additional questions or concerns.
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