Flight Club New York

I order a pair of Lebron 9 south beach for 360$ and when I track the item it says order declined but I havent received my money back or my product that I paid for

Worst customer service ever
I canceled my shoe order a week ago and they have yet to reimburse me my money

Hello, I have a problem with a pucharse that was made the 16 of march after seeing an instagram ad in wich were shown a pair of shoes that I like, so I desided to enter to their website and I buy them, this happened with no problem, but after the payment was made the company charged me twice for the same pair of shoes for a total of 90 dollars when I check the price of the shoes were only 29 and 10 for shipping, but my credit card show two different payments the same day to *** for 51 dollars and *** for 43 dollars, I want a refund. But thats not the only problem. Its been already 3 weeks since the pucharse was made and still havent received anything, in their website says that they will arrive in 10 days after the pucharse, meaning that the shoes were supposed to be here the *** of march. I tried to contact the customer services but they dont reply my e-mails. I need your assistance to resolve my problems.
Thanks

I purchased shoes from this company and received a tremendous processing wait , I then noticed I messed up the billing address asked for them if I could change it and now they asked if I want to cancel my order. they do not properly respond or help correctly. I simply want my money back since the shoes were never shipped or even processed for shipping, now they are holding my shoes which cost 375$ and was taken out of my girlfriends account. I want my shoes shipped on time or my money back. I messed up the billing address which I have the correct billing address but they want me to cancel my order or start again and wont tell me if ill get my money back or what will happen. I want my shoes my money or to correct the issue with the billing address so I may receive my shoe which were a birthday gift to me

I bought a pair of shoes that were damaged or defective upon receiving them.

I sent them 3 pair of shoes for their buy back program they received the shoes but said they didn’t need them the store sent one pair back to me they kept the other 2 pairs But never payed me

I placed an order of a pair of shoes on March ,2019 and I have not revived any notification that my product has been shipped or anything. It still says “processing “ Yeah. The money they took already they have no problem with that. Well I tried contacting them several times and after several attempts I got an email stating that they contacted fulfillment team” and they will ship my order “ASAP” and it’s been about 8 days from that reply of them “shipping my order ASAP”. Once again I have tried contacting them and no response nothing from them my order still says “processing”. Now I have read that people have waiting a month or two when they notify them that they didn’t have the shoe size they ordered and again have trouble with the refund. Scamming customers. Should have read the reviews first, lesson learned.

Flight club sent wrong shoes, takes weeks to respond to email, there customer service representatives are unprofessional, there not responding to the request that I made via email to exchange the wrong sneakers they sent me for sneakers that I originally ordered from there site, this process is taking entirely to long

I order a pair of sneakers from flight club. I selected to have the item to be shipped overnight for an event I’m attending Sunday 4/*/19. I was charged an extra 50 dollars for this shipping option. I purchased the item on 4/*/19 and it’s now 4/*/19. I being logging onto their website to check the status of my purchase for the past two days every hour and it states still processing! If they charging me $50 dollars for overnight shipping I expect to get the service I’m paying for. Is there anyway you guys can rectify this situation before my event this Sunday.

Respectfully submitted

I ordered a pair of retro 12 “wool” Jordan’s from flight club March ***, 2019. Upon completing my purchase I was given an order number and the money was immediately withdrawn from my account. However I find myself a month later still waiting on the shoes. I’ve also observed hundreds of other customers enduring the same issues.

I'm filing this complaint because of non-existence customer support and I want my shoe back. I’ve been a cosigner of Flight Club since 2012, sold close to 100k and counting . This case pertains to batch of shoes I’ve sent contains a 29 pairs on near the end of October *** 2018 for the holiday sales. I personally dropped off these pair of shoes at the retail store. All 29 pairs were received. I got a confirmation email that 23 pairs were listed. 6 pairs were under processing. Then 5 pairs had returned because they couldn't take them and 1 pair remained on processing to date until recently.That one pair was the 2016 Air Jordan 1 Banned
555088-001 Size 10.5 mens was posted as processing on my account for almost 4 months. I was so keen on this pair because it’s from my personal collection and size.

As of last week the 1 pair listed as processing was suddenly removed from my account. I’ve contacted Ivory at customer support on March , 2019 and she asked for a price of the shoe that was listed $650 dollars but couldn't find it. Then she asked for listing / stock number to trace the missing pair. The problem is that is non-existent because it they never gave us a stock number on shoes that were being processed and even if they did it was completely deleted off my account. Then she escalated my ticket to a member of their team to follow up with me within 48 hours. That was the last response I’ve heard from there team and it’s been 4 days.

It is imperative to inform the public of suspected fraud or theft with in the company as i’ve checked there are many recent victims similar to my case. If they traced the shoes that were recently sold they would have been able to find my pair because it was from the same batch that I brought in to be processed. Before we would get a email follow up on all the shoes that were received and listed on there site so we had a receipt to check back to. As of current, the only way to know they’ve received your shoe is if they sent you an email confirming on your account either listed or processing. There is no information on your account that states the batch number or the stock number if your shoes are under processing list. I demand a response from Flight Club on my case within a week. If needed I will file a police report on this matter or pursue this matter to court.

On March , 2019, I ordered the Air Jordan Retro Low Chinese New Year’s. I placed my order for the shoes. I went to check my email and it said that my order was received, but when I went to track it, it said my order was denied. I checked my bank account, and Flight Club took $360 out of my account. I would like my money back seeing as I will not be receiving my shoes.

I purchased a brand new pair of shoes from the company flight club, received the shoes quickly but the issue was the shoes were damaged the had obvious marks and dust on them, I then proceeded to contact the company via email with photo evidence concerning the shoes, I did everything they asked from me gave a detailed description of the problem as well as photos this was immediately when I received the shoes, they contact me back informing me that they can not give me a refund for the shoes, further explaining to me to upload the shoes to thier consignment shop site I'm guessing to resell them for cheaper than what I originally paid for I just want a full refund or a exchange nothing else

Hello,

Eileen from your customer service told me that she escalated the ticket about my order and a member of your team will follow up with me. But I didn’t hear anything. So I Would like the have a clear information about my order.

You can find my previous message below;

Thanks

Hello,

I reached *** and they want the departure address of my package for tracking. Because they see nothing on their system.
On the tracking page of my order, it seems shipped with this notification: “Tracking information is currently not available. Please contact us for more information or email us at *** .
You told me that *** have the possession of my package but *** says that they didn’t get any package from them. I would like to have an clear information about my shipping status ASAP

I have ordered a pair of shoes about a week ago and was told I should receive a tracking number shortly. I have not received any within the week of purchase so I contacted Flight Club since I was notified that delivery for domestic orders take 5-10 business days to ship and well they haven’t. In fact the order still says “processing”.

I sent in a pair of shoes to flight clubs warehouse to be processed for resale. At the the post office I was told they should arrive in about three days. Weeks later I had not received any email from flight club saying they had my shoes. I reached out to them to ask if they had them and they asked me to send my shipping slip. I sent them my shipping slip and then they asked for the tracking number from the post office. I could not find it so I asked them simply do you have any record of receiving my shoes and they sent me the EXACT same computer generated email asking for the tracking number so I tried one more time to ask the yes or no question do they have my shoes to which I received the same email for the third time in a row. The post office doesn’t have my shoes and I believe flight club does but I don’t know where to go from here because they don’t have a customer service email.

I have ordered a product from this retailer. I noticed that the shipping address was incorrect so I immediatly emailed them within the first 15 minutes of placing my order to try and correct the shipping address for that order. was then told they were unable to correct already placed orders and directed me to cancel. money was still charged from my account after I asked to cancel. would love reassurance that i’m getting my money back.

I am an international student in New Zealand and I have brought a pair of Air Jordan 11 retro low "closing ceromony" on their website *** on March *** (NZ time) for 190 usd, which also included a 50 usd international shipping cost. By the time the product has arrived, I was really exited about it, but by the time I opened it, I feel disappointed. The AJ is totally fake. The detail is poor, and you can even see the thread residue for the jumpman logo, and the jumpman logo is totally different from my real AJ. The shoe box was broken as well, the wrapping paper in the shoe box is clearly fake since it does not have ay "23" logo on it. It is so fake that I don't think this should be sellng to custmer with a normal price like 190 usd. This is also hard on me because I also have to pay extra money to ship it to New Zealand.
I did contact their custmer service, it took them four days (which is not like what they stated 48H) for them to cantact me. I want my refund, which should include international shipping for both ways. But their customer experience team told me "since it is not a fulfillment error", I can only get my refund for the product, and I will have to ship my product to them on my own cost and they are not responsible for any refunding if the product is lost.
As the customer service told me they inspect the authenticity and the condition of the sneaker. But this is a fake product, and they are telling me that this is not a fulfillment problem because they did not send me the wrong product. but a fake one is not what I sign up for. Thus I demand my refund for the product along with shipping cost both ways from them.
Fake prouct is not acceptble since it also violated the copyright, the paten and customer rights. Thus, they need to be full responsible.

I ordered the Yeezy 700 Boost Runners from Flight Club online on 3/*/19. According to their store policy, shoes are shipped domestically and orders are fulfilled in no more than 2 weeks. On their online portal, my order just kept saying Processing yet there was no shipping activity. I reached out to Flight Club Support 3 times via e-mail as they don't have a customer support phone number and received response from Patricia stating that the order would be fulfilled and she couldn't tell me when and it was processing for shipment. As it was a gift for someone, I even told her this was way outside of the companies' timeline of shipment and I was unhappy with the service. Fast forward to today 3//19, my order now shows up cancelled on their online portal, which I received no notice of from the company and they took the full payment for the order of $326 from my account. At this point, I am very frustrated. I waited almost a month for shoes that I never received and money was taken for the shoes.

I ordered a pair of Air Jordan Retro 10 “ Tinker “ from FlightClub . I guess it was a glitch in the system or something because it said my total for the shoes were $0 and my final total came up to $10.76 for the shipping and tax . I got a email with the order number and thought everything was fine . then about a week went by and I still didn’t receive a tracking number so I went back to the website to track my order and it said my order was canceled . I emailed the 24/7 support team and they said “ Unfortunately, the shoe(s) you ordered are sold out in that size and the price you originally paid for the shoes. Since we can no longer fulfill your order we have canceled this transaction and issued you a refund “ but if my shoe size were no longer in stock I wouldn’t have even been able to place the order to begin with . Then in their policy it says all says a final . They refunded me my money but I want my shoes that I paid for and thought I was getting . I tried emailing the company serveral more times and still haven’t gotten a response and i’m upset . Why wait a whole week to cancel my order? Then not only did they cancel it but if I didn’t go to the track my order tag on their website I wouldn’t have known anything about my order being cancelled.